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2 - 7 years

8 - 13 Lacs

Noida

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The Workday Senior Analyst will typically focus on configuring and optimizing functional areas within the Workday system. This role is responsible for providing support to stakeholders across the Workday platform preferably within the HCM and Benefits modules. What youll do: Take lead role in the Benefits module to include best practices for the system architecture from concept through requirements, design, build, test, deploy and maintain Assess current setup, configuration, systems, utilization and identify and recommend improvements Deliver high quality support in an accurate and timely manner utilizing requests from our ticket system Develop, implement, and maintain custom reports, dashboards and calculated fields to meet the business requirements and complete bulk data uploads via EIBs across various processes. Coordinate and execute various types of testing, including functional, regression, integration, and user acceptance testing. Provide training to stakeholders and prepare communication including DTPs and FAQs to support Workday adoption and utilization. Stays up to date on trends and developments within Workday area of expertise, continuous research and use of best practices. What Were Looking For Bachelor s Degree in Computer Science, Business Administration or related field or equivalent work experience. Minimum of 2+ years Workday experience with expertise in Core HCM & Benefits; experience in other functional areas a plus. Ability to interpret business requirements, recommend and implement solutions. Strong problem-solving skills and ability to troubleshoot technical issues Ability to comply with handling sensitive and confidential employee data Works under general direction; must be able to work independently Excellent verbal and written communication, escalation, and conflict resolution skills. Why Aristocrat Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Additional Information: Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

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8 - 13 years

11 - 15 Lacs

Noida

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As a P&C Systems Manager in the India region, you lead a team of Workday Analysts and will be responsible for identifying, designing, implementing and maintaining solutions within Workday. The candidate must have a proven track record of implementing and administering Workday, with expert level knowledge in the HCM module and good knowledge of any additional modules is preferred. The role will require the candidate to partner with various stakeholders to understand business needs, define requirements in support of the employee, manager, business partner and COE stakeholder experience and to architect, configure, support and maintain solutions to achieve desired business objectives. What youll do: Provide guidance and direction to the India Workday Analysts team. Mentor and guide more junior colleagues for their roles in configuration and testing. Provide subject matter expertise on Workday best practices and partner with stakeholders to understand pain points, prioritize requirements, and identify opportunities to improve processes and gain efficiency by leveraging Workday functionality. Determine best practices for the system architecture from concept through requirements, design, build, test, deploy and maintain. Monitor ticketing system to determine priority and assign tickets accordingly. Provide excellent customer service in response to P&C inquiries and resolve inquiries accurately and timely . Assess current setup, configuration, systems, utilization and identify and recommend improvements to optimize and automate where needed. Develop training to help end users with adoption and usage of Workday. Collaborate closely with other Workday solution architects to leverage knowledge, other solutions, and best practice to ensure a holistic best-practice approach. Review the Workday new product releases, identify features and functionality to adopt and coordinate the planning and execution and testing of those delivered features. Identify business critical Workday new features released (R1 & R2 releases) and demo to our stakeholders. Accurately estimate effort and resources required to complete projects as related to areas of expertise. What Were Looking For Bachelor s Degree in IT, Business or related field 8+ Years of overall experience with a minimum of 4 years of industry experience in Workday HCM as solution architect delivering and configuring solutions and full life-cycle implementations Workday Pro certified with mastery level experience in Workday HCM Management preferred Experience and knowledge of other Workday modules preferred such as Compensation, Benefits, Talent, etc. Excellent verbal and written communication, escalation, and conflict resolution skills Strong problem-solving skills and ability to troubleshoot technical issues Experience developing and delivering training programs Strong attention to detail and ability to maintain data accuracy and integrity A passion for excellent customer service, adaptable & flexible Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast paced, changing work environment Ability to comply with handling sensitive and confidential employee data Works under general direction; must be able to work independently Forward looking thinker, who actively seeks opportunities and proposes solutions Why Aristocrat Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Additional Information: Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

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2 - 7 years

10 - 14 Lacs

Noida

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The Workday Senior Analyst will typically focus on configuring and optimizing functional areas within the Workday system. This role is responsible for providing support to stakeholders across the Workday platform preferably within the HCM and Benefits modules. What youll do: Take lead role in the Benefits module to include best practices for the system architecture from concept through requirements, design, build, test, deploy and maintain Assess current setup, configuration, systems, utilization and identify and recommend improvements Deliver high quality support in an accurate and timely manner utilizing requests from our ticket system Develop, implement, and maintain custom reports, dashboards and calculated fields to meet the business requirements and complete bulk data uploads via EIBs across various processes. Coordinate and execute various types of testing, including functional, regression, integration, and user acceptance testing. Provide training to stakeholders and prepare communication including DTPs and FAQs to support Workday adoption and utilization. Stays up to date on trends and developments within Workday area of expertise, continuous research and use of best practices. What Were Looking For Bachelor s Degree in Computer Science, Business Administration or related field or equivalent work experience. Minimum of 2+ years Workday experience with expertise in Core HCM & Benefits; experience in other functional areas a plus. Ability to interpret business requirements, recommend and implement solutions. Strong problem-solving skills and ability to troubleshoot technical issues Ability to comply with handling sensitive and confidential employee data Works under general direction; must be able to work independently Excellent verbal and written communication, escalation, and conflict resolution skills. Why Aristocrat Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Additional Information: Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

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7 - 12 years

11 - 21 Lacs

Bengaluru

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Role & responsibilities Skill / Tools / Framework Expected Proficiency Level (1 - 5 scale) Mandatory / Non-Mandatory Proficiency Level: 1 (Beginner), 2 (Advanced Beginner), 3 (Intermediate), 4 (Proficient), 5 (Expert/SME) Domain 5 EPM-Enterprise performance management / EPM & Finance Data Reporting EPM (SaaS EPBCS, TRCS, ARCS, IasS – DRM, DRG, HCM, HFM module). Test Strategy 5 Functional - Component, Integration, E2E, Regression Non-Functional - Security, load/performance testing Debugging 5 New Relic Unix / Linux commands (working knowledge) Testing 5 SDLC & STLC Test case design Test Strategy Test Data Collection Database 5 SQL Queries MS SQL Server Oracle DB Detailed Job Description Responsibilities Perform activities as assigned by the product/test lead Job Requirement Oracle Product Testing Preferred candidate profile

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5 - 8 years

25 - 35 Lacs

Chennai

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Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Our People Products team goal is to amplify People’s Team ambition by developing AI-powered conversational self-service products to deliver personalized employee experiences and insights in the flow of work through cloud based scalable, integrated, compliant products to unleash productivity and boost engagement of Toasters and possibly also ship to Toast customers. Toast’s People Products team is looking for a Solutions Architect specialized in Workday Security to lead the technical reimplementation of Workday’s foundational security and establishment of a security governance model. This role will play a pivotal role in designing, implementing, and maintaining a secure and scalable security model. As a Solutions Architect, Workday Security you will interact directly with senior leaders and cross-functional partners across Toast to capture requirements while designing globally scalable solutions with People Technology. This position requires a great understanding of HR data processes, security, and compliance standards, globally. About this roll * (Responsibilities) Develop a robust security and governance model in partnership with process owners to establish and enforce data security policies, protocols, and procedures to protect sensitive HR data Drive Reporting as as Self Service Initiative for managers, business partners and leaders Collaborates with business leaders to design and build reports to assist in data analysis, trends, and strategic planning Execute hands-on configuration of all types of Workday security Conduct regular audits and assessments to identify and mitigate risks Provide guidance, coaching and subject matter expertise on security, data and reporting capabilities and limitations Develop a security roadmap to enable Toast’s shared services support model. Continuously improve and manage a scalable security architecture to protect sensitive employee information enable efficient administration and transaction processing Utilize your knowledge and experience in operationalizing and governing a large enterprise Workday implementation Advocate for Workday opportunities and best practices across an evolving landscape of HR processes and systems Drive automation and scalability across Workday modules to minimize manual work and ensure data integrity Align data governance across Workday and other downstream platforms Apply critical thinking and experience to invent and evolve the way employees interact with Workday via new tools and technologies Acts as the subject matter Expert in Workday HCM Reporting Do you have the right ingredients* ? (Requirements) 5+ years experience configuring, designing and launching HCM products with Workday 3+ years experience designing and managing Workday security architecture and administration 2+ years of advanced reporting experience with Workday At least one large end-to-end implementation of Workday with a demonstrated deep knowledge of configuration and architecture Demonstrated leadership in overall production support, tenant management, change control and release management governance roles Experience designing and implementing IT general control compliance for Workday Internal / external audit liaison experience Strong understanding of Workday's business processes and data model Cross-module expertise to design, configure, and implement Workday solutions Ability to develop complex reports and queries Self-directed, ambitious and inquisitive analyst Ability to manage multiple deliverables in a dynamic environment Minimum educational qualifications : Any UG Work Model: Hybrid (2 days a week in office)

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9 - 12 years

11 - 14 Lacs

Bengaluru

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9-12 years of experienceStrong understanding of SAP & Success Factors - (Employee Central, Time Management, Onboarding & Recruitment) in TestingExperienced in STLCSAP: S/4 HCM, Success Factor (Employee Central, Time Management, Onboarding & Recruitment)Essential Skills & Experience1 SuccessFactors SIT & UAT Leadership: Proven experience leading SIT & UAT for large-scale SAP SuccessFactors implementations, ensuring business processes across modules like Employee Central, Performance & Goals, and Recruiting are thoroughly tested Stakeholder & User Engagement: Strong ability to coordinate and engage with business stakeholders, end-users, and technical teams, ensuring effective communication and resolving issues throughout the UAT process Test Case & Defect Management: Expertise in managing test scenarios, test scripts, and ensuring defects are logged, prioritized, and resolved during the UAT phase

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3 - 5 years

7 - 8 Lacs

Kolkata, Mumbai, New Delhi

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We are looking for a skilled Workday Extend Developer and Testing Analyst to support the design, development, and validation of custom applications built on the Workday platform. This role blends hands-on Workday Extend development with a strong focus on quality assurance, making it ideal for candidates who enjoy delivering scalable solutions while maintaining testing excellence. This is a fully remote contract opportunity, with a preference for professionals based in Chennai, Bangalore, or Gurgaon. Key Responsibilities: Design and develop custom applications using Workday Extend , including UI components, data models, and security configurations. Support end-to-end testing of Extend apps, Workday configurations, and business processes across HCM and Finance. Create and execute test plans, test scripts, and automated scenarios to ensure quality and compliance with business requirements. Collaborate with product owners, developers, and functional teams to validate application behavior and troubleshoot issues. Monitor Extend app performance and work closely with technical teams to resolve defects and implement enhancements. Provide documentation, support materials, and user training related to Extend apps and testing outcomes. Required Qualifications: 3+ years of Workday experience with hands-on development in Workday Extend . Solid background in testing Workday applications, including business process validation, integration testing, and UI testing. Familiarity with HCM or Finance modules and related Workday security and reporting tools. Strong analytical and problem-solving skills with a detail-oriented mindset. Excellent communication and collaboration skills in a remote, cross-functional environment. Preferred Skills: Experience with automation tools or Workday testing frameworks (e.g., Kainos Smart). Workday Pro certification in Extend or Testing is a plus. Prior experience supporting global Workday environments or working with Workday partners.

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1 - 5 years

6 - 10 Lacs

Pune

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About The Role : Job TitleAssociate Engineer Corporate TitleAssociate LocationPune, India Role Description An Associate Engineer is responsible for developing and delivering elements of engineering solutions to accomplish business goals. Awareness is expected of the important engineering principles of the Bank. Root cause analysis skills are developed through addressing enhancements and fixes to products. They attempt to build reliability and resiliency into solutions through early testing, peer reviews and automating the delivery lifecycle. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Gathering, validating and documenting business requirements. Modelling business processes and identifying opportunities for process improvements. Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts. Creating functional specifications for solutions. Estimating costs and identifying business savings. Implementing and testing of solutions. Supporting business transition and helping to establish change. Responsibilities also include root cause analysis, management communication. Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines. Your skills and experience Over all 5+ years of experience, 1-2 years of Workday hands Experience is desirable. Workday Certification in Recruiting is desirable How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

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6 - 10 years

30 - 45 Lacs

Hyderabad

Remote

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Job Summary: The Business Analyst position is responsible for partnering with various departments to understand business needs and processes, strategize innovative solutions to improve operations, and translate requirements into user stories. Essential Functions: • Work closely with end users in People Operations, Client Services, Delivery, and Finance to gather requirements, understand business/system needs, and create workable user stories • Manage user stories in Jira and drive priorities for agile execution • Translate business requirements for development team and identify any potential impacts to existing functionality • Assist QA team with creating comprehensive test case scenarios • Participate in agile ceremonies, including scrum calls, sprint planning and retrospectives • Partner with users and development team on support ticket review and resolution • Maintain open and proactive communication with the users on the pending requirements. • Conduct User Acceptance Testing (UAT), and coordinate execution and signoff • Create and maintain user training materials and prepare release notes • Conduct product training for new users and demo new features • Collaborate with product manager on roadmap planning and prioritization • Strengthen process discipline using appropriate performance metrics • Perform other duties as assigned Required Knowledge, Skills, and Experience: • GED with 5+ years of experience or equivalent combination of education and experience required • Experience with HRIS (Workday, ADP, etc.) • Excellent verbal and written communication skills (in-person, via phone/video calls, instant messaging, etc.) • Strong analytical skills and attention to detail • Ability to multi-task and prioritize in a fast-paced work environment • Should be comfortable to work in EST shifts

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2 - 7 years

9 - 13 Lacs

Hyderabad

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About the role: We are looking for an experienced Workday Integrations Specialist to manage the integration of Workday with various third-party systems. The ideal candidate should ideally have extensive experience with Workday integrations and excellent technical expertise with a range of different integration types. The Workday Integrations Specialist will work closely with HR, Finance, IT, and Cyber to ensure that Workday integrations meet best practice and compliance standards, in addition to the needs of the business. What you’ll be doing: Manage the full lifecycle of Workday integrations, including planning, design, development, testing, deployment, and support using Workday Studio, EIB, Core Connectors, RaaS, PECI/PICOF, and Workday Web Services (SOAP/REST). Partner with stakeholders and technical teams (HR, Finance, IT, Cyber) to understand integration requirements and translate them into scalable technical designs that adhere to current setups, best practices and Workday’s guidelines Coordinate comprehensive testing strategies with upstream and downstream teams for integration workflows, ensuring that all integrations are thoroughly tested for functionality, data accuracy, encryption, security and performance before going live Maintain clear and detailed documentation of integration specifications, data mapping, workflow, and error-handling protocols to ensure transparency and ease of troubleshooting and future design requests Monitor integration and scheduled process system health and provide technical expertise to resolve integration issues and ensure data integrity between systems. Ensure timely identification of potential integration failures and take proactive measures to minimize downtime Stay current with Workday product updates and industry best practices, recommending and implementing continuous improvements to integration processes and strategies Ensure that integrations comply with data security, privacy, encryption practices and regulatory requirements, and that appropriate safeguards are in place for sensitive data handling. Provide support, as needed, during Workday Release testing and planned configuration changes What we’ll want you to have: Bachelor’s degree in computer science, Information Systems, or related field preferred 5+ years of experience in HR and Finance technology, with a focus on Workday integrations Strong proficiency in Workday Integration tools (Studio, EIB, Workday Web Services, Workday Report Writer, etc.) Experience with XML, XSLT, Web Services (REST/SOAP), and integration middleware platforms Demonstrates knowledge about the technology and participates in training and development initiatives to keep abreast of current trends and practices Ability to apply critical thinking skills and a high attention to details to identify appropriate resolutions Self-starter that possesses a strong desire to seek optimal solutions and share discoveries with colleagues High level of integrity and discretion in handling sensitive data and experience working in a compliance-driven organization Able to work flexible hours as required by business priorities Able to deliver technical solutions which meet the required security, quality and performance measures. Preferred Experience and Traits: Knowledge of Workday Security and Business Process Experience creating Workday reports and dashboards a plus Solid dedication to providing a high-level of customer service Exchanges information with appropriate people to complete work, follows through on tasks and commitments and keep information confidential, as warranted Excellent communication skills, both written and verbal, with the ability to explain technical security concepts to non-technical stakeholders. Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube ? Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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- 4 years

3 - 6 Lacs

Mumbai

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About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: WFA - HCM. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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- 4 years

3 - 6 Lacs

Mumbai

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About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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6 - 11 years

15 - 30 Lacs

Haldia, Kolkata

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Preferred candidate profile: Have minimum 6 years SAP/HCM experience, Skilled in implementation, customization and maintenance of SAP/HCM module and related sub modules. Should have at least 2 ETE implementation experience. Have advanced architectural knowledge of SAP. Strong knowledge of Business Processes in any kind of industry Role & responsibilities Facilitate the implementation and support of SAP HCM Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements. Experience on SAP human capital management modules including requirements gathering, planning and scoping, application design, configuration, testing, deployment, and post go-live support. Experience of SAP S/4 HANA. Good Working Knowledge on solution Manager 7.2 and SAP Activate Methodology. Comprehensive Functional Knowledge in SAP HR and a thorough understanding of the customer needs. Possess analytical abilities, communication and client Interfacing skills. Proven track record in SAP implementation methodology and should have skills in implementing practical Business solutions Leveraging SAP Technologies. If you are interested, please share your updated cv at pg00832018@techmahindra.com.

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5 - 10 years

5 - 9 Lacs

Bengaluru

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Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP HCM Personnel Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop solutions and ensure applications align with business needs. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead and mentor junior professionals Conduct regular team meetings to discuss progress and challenges Stay updated on industry trends and technologies to enhance application development Professional & Technical Skills: Must To Have Skills: Proficiency in SAP HCM Personnel Administration Strong understanding of SAP HCM modules and functionalities Experience in configuring and customizing SAP HCM Personnel Administration modules Knowledge of SAP HR processes and best practices Hands-on experience in SAP implementation projects Additional Information: The candidate should have a minimum of 5 years of experience in SAP HCM Personnel Administration This position is based at our Bengaluru office A 15 years full-time education is required Qualification 15 years full time education

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7 - 12 years

5 - 9 Lacs

Bengaluru

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Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Adaptive Insight Good to have skills : Workday Core HCM Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your day will involve collaborating with teams to develop solutions and ensure applications align with business needs. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the design and development of applications Conduct code reviews and ensure coding standards are met Implement best practices for application development Professional & Technical Skills: Must To Have Skills: Proficiency in Adaptive Insight Good To Have Skills: Experience with Workday Core HCM Strong understanding of application development principles Experience in building and configuring applications Knowledge of business process requirements Ability to troubleshoot and debug applications Additional Information: The candidate should have a minimum of 7.5 years of experience in Adaptive Insight This position is based at our Bengaluru office A 15 years full-time education is required Qualification 15 years full time education

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3 - 8 years

5 - 9 Lacs

Bengaluru

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Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle HCM Cloud BI Reporting and Analytics Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing solutions that align with organizational goals and enhance operational efficiency. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to understand project requirements and deliver high-quality solutions. Develop and maintain applications using Oracle HCM Cloud BI Reporting and Analytics. Troubleshoot and debug applications to ensure optimal performance. Implement best practices for application development and deployment. Provide technical guidance and support to junior team members. Professional & Technical Skills: Must To Have Skills: Proficiency in Oracle HCM Cloud BI Reporting and Analytics. Strong understanding of data modeling and database concepts. Experience in developing and optimizing SQL queries. Knowledge of Oracle Cloud technologies and integration tools. Hands-on experience with BI tools such as OBIEE or Power BI. Additional Information: The candidate should have a minimum of 3 years of experience in Oracle HCM Cloud BI Reporting and Analytics. no location constraints A 15 years full-time education is required. Qualification 15 years full time education

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Exploring HCM Jobs in India

The Human Capital Management (HCM) job market in India is thriving, with a high demand for skilled professionals in this field. HCM roles encompass various aspects of managing an organization's workforce, including recruitment, training, performance management, and employee relations. Job seekers with expertise in HCM can find lucrative opportunities in India's dynamic job market.

Top Hiring Locations in India

  1. Mumbai
  2. Bengaluru
  3. Delhi/NCR
  4. Hyderabad
  5. Pune

Average Salary Range

The average salary range for HCM professionals in India varies based on experience and location. Entry-level positions may start at INR 4-6 lakhs per annum, while experienced professionals can earn upwards of INR 15-20 lakhs per annum.

Career Path

In the HCM field, a typical career path may progress from roles such as HR Coordinator or Recruitment Specialist to HR Manager, HR Business Partner, and ultimately to Chief HR Officer or Head of HR.

Related Skills

In addition to expertise in HCM, professionals in this field may benefit from having skills in data analysis, HR technology systems, employee relations, talent management, and compliance.

Interview Questions

  • What is Human Capital Management and why is it important? (basic)
  • How do you ensure compliance with labor laws in your HR practices? (medium)
  • Can you explain the process of performance appraisal and its significance? (medium)
  • How do you handle conflicts between employees in the workplace? (medium)
  • What HR software systems have you worked with and how did they streamline HR processes? (medium)
  • Describe a successful recruitment strategy you implemented in your previous role. (medium)
  • How do you stay updated with the latest trends and best practices in HR? (basic)
  • How would you handle a situation where an employee raises concerns about discrimination in the workplace? (advanced)
  • Can you discuss a challenging employee relations issue you resolved and the steps you took to address it? (advanced)
  • How do you measure the effectiveness of training programs in an organization? (medium)
  • Explain the concept of employee engagement and its impact on organizational success. (basic)
  • How do you ensure diversity and inclusion in recruitment and hiring processes? (medium)
  • Describe a time when you had to implement change management strategies in an organization. (medium)
  • How do you prioritize HR initiatives based on organizational goals and objectives? (medium)
  • Can you discuss a time when you had to handle a sensitive employee termination situation? (advanced)
  • What metrics do you use to track the success of HR initiatives? (medium)
  • How do you handle confidential employee information in your role? (basic)
  • What is your approach to developing and implementing employee training programs? (medium)
  • How do you foster a positive organizational culture within a diverse workforce? (medium)
  • Describe a time when you had to address a performance issue with an employee. (medium)
  • How do you ensure a smooth onboarding process for new hires in your organization? (medium)
  • Can you discuss a time when you had to lead a major HR policy change? (advanced)
  • How do you handle employee feedback and suggestions for improvement in the workplace? (medium)
  • Describe a time when you had to manage a conflict between team members. (medium)
  • What do you think are the biggest challenges facing HR professionals today? (advanced)

Closing Remark

As you explore HCM jobs in India, remember to showcase your expertise, experience, and passion for managing human capital effectively. Prepare for interviews by studying common HR practices, industry trends, and behavioral questions. With confidence and preparation, you can excel in the competitive field of HCM in India. Good luck in your job search!

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