1671 Hcm Jobs - Page 18

Role & responsibilities Detailed JD: Job Summary: We are seeking a highly skilled and motivated Senior Workday Cross-Functional Analyst to join our team. In this role, you will be responsible for designing, developing, testing, and deploying functional workflows and custom integrations within the Workday ecosystem to meet our organizations business needs. The ideal candidate will have strong configuration experience with at least three (3) Workday modules (e.g., HCM, Benefits, Recruiting, Talent/Performance, Payroll, Advanced Compensation, Absence, Security, Learning), as well as advanced experience with Workday Studio, EIBs, Core Connectors, and Workday Web Services. Key Responsibilities – Operational and Production Support: Drive the resolution of complex business technology challenges. Provide support for assigned functional areas, including researching and resolving system-related issues, unexpected results, or process flaws. Recommend solutions or alternative methods to meet requirements and maintain foundational data. System Maintenance: Assist in the review, testing, and implementation of upgrades or patches. Collaborate with functional and technical staff to coordinate the application of updates or fixes. - Integration Design and Development: Create and maintain custom integrations using Workday Studio, Enterprise Interface Builder (EIB), Core Connectors, Workday Web Services (SOAP/REST), and other Workday tools to support business requirements. – Reporting and Queries: Write, maintain, and support a variety of reports and queries using appropriate reporting tools. Assist in the development of standard reports to meet ongoing business needs. Help ensure data integrity and accuracy by running queries and analyzing data. – Testing and Deployment: Conduct unit, system, and end-to-end testing on integrations to ensure accuracy and reliability prior to deployment. – Integration Maintenance: Monitor, maintain, and troubleshoot existing Workday integrations to ensure optimal performance and alignment with evolving business needs. Documentation: Create and maintain comprehensive technical documentation, including integration designs, test scripts, and troubleshooting procedures. – Compliance and Security: Ensure all integrations and business processes comply with internal and external data security and regulatory standards. – Collaboration: Work closely with internal stakeholders and external vendors to align integration solutions with organizational goals and best practices. Qualifications - Education: Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience. – Workday Functional Expertise: At least five (5) years of configuration experience implementing or maintaining five (5) or more of the following modules: HCM, Benefits, Recruiting, Talent/Performance, Payroll, Advanced Compensation, Absence, Security, or Learning. – Workday Integration Expertise: Minimum of five (5) years of hands-on experience with Workday Studio, EIBs, Core Connectors, and Workday Web Services. - Technical Skills: Proficiency in XML, XSLT, SOAP, REST, and related technologies for integration development. - HR Business Process Knowledge: Solid understanding of HR business processes and experience implementing HRIS changes in alignment with large-scale organizational initiatives. - Problem-Solving Skills: Strong analytical and troubleshooting abilities with a proven track record of resolving integration issues effectively. - Project Management: Experience working on cross-functional project teams and managing multiple integrations simultaneously. - Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.

Responsibilities: 5+ Gurgon * Implement Workday absence management processes. * Configure Oracle HCM Time & Labor module. * Provide training on Workday time tracking best practices.

Responsibilities : - Data Gathering/ Data Analysis/ Data Modelling/Data Cleansing/Data formatting - AS IS and TO-BE business process analysis and process modelling including end-to-end data flows - Authoring data migration plan/cutover plan - Support change management activities - Supporting solution development team with data insights as required Mandatory Skills/Experience : - HCM project experience including upgrade/improvement projects - People/HR data & process knowledge and experience - Oracle HCM Cloud skills and experience - BI Dashboard skills and experience - ability to create/update - Demonstrated experience developing cutover plans/data migration plans - Ability to present complex data in easily consumable format to executive level Desirable/Preferred Skills : - R-Studio skills and experience to code level - Knowledge of coding languages - SQL, Python, R Ideal Candidate : - Strong customer facing skills - high standard of verbal/written communication skills - Self-starter with ability to work independently to lead data related work within large HCM project. - Ability to work across multiple initiatives simultaneously - Flexibility in work hours with global project team and business - Ability to work efficiently and effectively via remote work preferably working on US/Canada time zone).

DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The Impact you will have in this role: We are seeking a highly skilled and motivated Oracle Fusion HCM Specialist to join our dynamic team. The successful candidate will be responsible for the enhancements, configuration, and maintenance of the Oracle Fusion Human Capital Management (HCM) suite & OIC. This role requires a deep understanding of Oracle Fusion applications and a passion for delivering innovative HR solutions. Your Primary Responsibilities : Lead the enhancements of Oracle Fusion HCM modules, including Core HR, Absence, Compensation, Talent, Payroll, Learning and ORC. Well verse with HCM extracts, Fast formula, HDLs & BIPs. Able to troubleshoot Complex SQLs. Able to build integration by using OIC for all inbound & outbounds from HCM. Perform regular system maintenance, updates, and troubleshooting to ensure the smooth operation of HCM applications. Provide training and support to end-users, ensuring they are proficient in using the HCM system. Oversee data migration, data integrity, and data security within the Oracle Fusion HCM environment. Develop and maintain custom reports and dashboards to provide insights into HR metrics and performance. Work closely with HR, IT, and other departments to understand their needs and deliver effective HCM solutions. Good to have APEX knowledge. **NOTE: The Primary Responsibilities of this role are not limited to the details above. ** Qualifications: Proven min experience of 3-5 years with automated unit and integration testing. Bachelors degree or masters in information technology, Human Resources, or a related field. Talents Needed for Success: Bachelors degree or masters in information technology, Human Resources, or a related field. Minimum of 5 years of experience with Oracle Fusion HCM implementation and support. Skills: Strong analytical, problem-solving, and communication skills. Proficiency in SQL and other relevant technologies. Oracle Fusion HCM certification is highly desirable nice to have. Preferably from Financial domain.

Exp- 2years Location - Pune 5 Days (Work from Office) onsite | No- WFH/Remote Rotational Shift and Rotational Week-off Ready to work on support project Success Factors RCM , HCM

Skills : SAP-ABAP-HR Related . Position : Senior Consultant / Lead Consultant / Team Leader. Work Experience : 6.00 Years to 15.00 Years (Band B3) Work Location : Only PAN India Location Job Type : Permanent Employee (Direct Payroll) Below details are mandatory for processing your profile : Current Location : Preferred Location: Total Experience: Relevant Experience : Primary Active Personal Email ID : Mandatory Alternate Active Personal Email ID : Mandatory Current CTC: Expected CTC: Notice Period: Last Working Date: Payroll Company Name : JD SAP-ABAP-HR The technical consultant professionals will provide technical expertise to plan, analyse, define and support the delivery of technical capabilities for client's transformation, enhancement, advanced problem-solving skills, and support projects. They will use a mix of consultative skills, technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results. Candidates in this role will also contribute to pre-sales support and practice development activities for their respective technical area of expertise. This role requires experienced candidates and seniority levels Must: ABAP Workbench development. SAP Customization (Schema and Rules) OOP / ABAP / Software Engineering background. Data Dictionaries, Reports and Forms. Should: SAP HCM modules (Personnel Administration and Payroll Accounting) SAP Customization (Wage Types) SQL databases Could: SAP Fiori NoSQL databases MS Azure Databricks / Azure Data Factory Scaled Agile GitLab TDD DevOps and CI/CD Pipelines Thanks & Regards, Sanjay Mandavkar IT-Recruitment Manager. Think People Solution Pvt Ltd Mumbai. Email : sanjay@thinkpeople.in http://www.thinkpeople.in

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: Oracle Fusion HCM TechnoFunctional.: Experience: 8-10 Years.

Responsibilities Work with the Service Delivery Team to understand their portfolio, business strategy, prioritization, etc. to facilitate quality service delivery. Work with IT Global Program Management Office and cross functional PMOs to define the approach Provide executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc. Provide information to IT Global Program Management Office so demand, financials, service and project delivery can be aggregated to the enterprise level Assist with FY Plan and Outlook activities Monitor and report on actual and projected spend to demonstrate function operates within FY Plan/Outlook function, portfolio and program/project levels. Assist in the implementation and embedding of process, methods and best practice into service delivery activities for the function, including project management, financial management, resource management, etc. Improve communications, content and transparency of information with key customers To qualify for the role you must have Degree at university level English language skills - excellent written and verbal communication 3+ years of experience, including demonstrated project management and financial management experience End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial) Experience in end-to-end financial management plan, forecast, actual function, portfolio and program/project levels Very good understanding of service delivery related key performance indicators Project delivery experience in a similar IT environment Experience working in a global IT environment Business Analytic skills Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change Customer orientation and responsiveness Ability to deal efficiently with escalations and difficult situations/people under pressure Outstanding self-management , influence management , information presentation and interpersonal, communication Mandatory Skills: Oracle Fusion HCM TechnoFunctional.: Experience: 5-8 Years.

Workday Integration Consultant1 Minimum 7+ years experience inWorkdayimplementation/configuration support. Must have -Workdayexperience using Cloud Connect for Benefits, EIB, Core Connectors, Document Transformation and Workday Studio. Hands on experience configuring inWorkdaygeneral HCM, business process framework, and reporting. Experience in other functional areas ofthe Workdayis a plus. Experience withWorkdayfunctional areas outside of Core HCM, i.e., Learning, Benefits, and Compensation, etc is a huge plus. Experience in building and supporting integrations forWorkdayHCM Applications Experience in supportingWorkdayinterfaces with internal/external applications and other vendor applications. Experience with HCM functional leads for troubleshootingintegrationissues Experience with Web Services and APIs (WSDL, SOAP, REST and WS standards) Design, develop and test integrations between Workday HCM and other applications. M&A (merger and acquisition) experience would be an additional advantage. WorkdayIntegration Certifications are highly desired. Design and deliver future-readyWorkdaysolutions to help the company to optimize the HR functions and enhance employee experience. Identify, assess, and solve complex business problems for integrating theWorkdaycloud application with external applications across a wide array of HR functions, where analysis of situations or data requires an in-depth evaluation of variable factors. This position will also support workday integration & strong knowledge of XML, XSLT development/testing. Contribute to overall project objectives and specific deliverables. Design, build and support testing ofWorkdayintegrationcode base including Studio, EIB, CCW, PECI, PICOF and supporting 3rd party coding. Ability to work and coordinate with cross-functional teams on data related inquiries. Timely identification and escalation of risks and development of alternative technical and functional approaches when necessary Strong written and verbal communication skills

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: Oracle Fusion HCM TechnoFunctional Experience: 8-10 Years

Position Location Details - You will be able to work from your home location in India or the Philippians PURPOSE AND SCOPE: The Workday Security Specialist plays a key role in the organization by analyzing, designing, and applying solution approaches for Security specific requirements and changes, for production configuration changes in Implementation projects, Change Requests and for break/fixes in the support model going forward. This individual is responsible for the correct Security configuration and maintenance in Workday, based on approved and aligned requirements, approaches and policies in collaboration with the relevant stakeholders like global process owners and Functional SMEs. This role follows global vs local change guidelines, as well as data privacy/compliance requirements. This role prepares audits regarding security and access working closely with HR and functional configuration SMEs. This individual will provide role assignments to users based on approved requests PRINCIPAL DUTIES AND RESPONSIBILITIES: Configure Business Process Security Policies and Domain Securities across functional areas including Core HCM, Recruiting, Benefits, Absence (Time Off and Leave), Compensation, Adv Comp, Talent and Reporting Research and help resolve day-to-day configurable security challenges Collaborates with Data Privacy, Functional SMEs, and HR to ensure Security is configured according to our Global Design and adheres to Privacy and Compliance requirements Help identify new enhancements, review feature releases for configurable Security Prepare, execute and troubleshoot Security issues during testing Support company audits on Workday Security Ensure access of Workday Tenants through role assignment gathering activities Understand the business and HR requirements suggesting solutions with pros and cons and improvements when and where applicable in close collaboration with the HR stakeholders on Workday Security Define role-based and user-based security, and aligns with functional SMEs to ensure business processes reflect the agreed upon roles PHYSICAL DEMANDS AND WORKING CONDITIONS : The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Most work can be performed virtually from a home or other remote location. Max. 10% travel EDUCATION AND REQUIRED CREDENTIALS: Bachelor s Degree; Advanced Degree desirable or an equivalent combination of education and experience EXPERIENCE AND SKILLS : Minimum 1-2 years professional experience with Workday, experience in HCM implementation Security Configuration and role assignment maintenance Knowledge in Workday Security Configuration Knowledge in Workday Security Configuration Experience within a global company as employee or as a consultant implementing and/or supporting Workday Security Customer facing support experience Experience with Data Privacy and Audit requirements Analytical and conceptual skills and data/fact driven approach to problem solving Strong attention to detail Strong communication skills with service-oriented thinking Ability to work and deliver results across geographies and effectively engage different people and teams Business English

As a Software Engineer III at JPMorgan Chase within the Workforce Technology Team which is aligned to Employee Platforms, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm s business objectives. Job responsibilities Working with the stakeholders to understand and review the requirements on Integrations, reporting and the fast formula. Gathering business requirements, developing technical requirement documents. Building Interfaces, custom reports on Oracle HCM using the available framework. Build proficiency with the HCM modules Including ORC, Global HR, Talent, Payroll, Benefits, Time and Labor, Absence Management and other areas as required by the project. Unit testing, quality reviews, issue identification and resolution. Help the team with the design, development & daily tasks. Able to utilize JIRA and other project management tools used for tracking purposes Adoption and implementation of agile methodology Foster good partnerships with all the stakeholders. Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 2+ years of applied experience SQL development experience, Oracle BI Publisher, Oracle OTBI, Oracle HCM Fast Formula, Oracle HCM Extracts & OIC Working experience in Oracle HCM Cloud Global HR, ORC, Talent Management and Global Payroll Good written and verbal communication skills Detail-oriented, team player and who could thrive in a collaborative environment. Good communication and presentation skills. Ability to multi-task and shift priorities as needed. Preferred qualifications, capabilities, and skills Familiarity with modern front-end technologies Preferred qualifications, capabilities, and skills Familiarity with modern front-end technologies Exposure to cloud technologies

We are hiring below two profiles : 1. Oracle Performance Management Specialist 2. Oracle HCM Core Expert Relevant Experience: 5-8 Years CTC Budget : Up to 15 LPA Job Location : Kochi, Chennai, Trevendam, Bangalore, Hyderabad, Delhi, Pune

As a Senior/Senior Principal Support Engineer - EBS Apps Developer within the Customer Success Services (CSS) team at Oracle, you will be joining a group of highly skilled technical experts who support over 6,000 companies globally. Your role will involve building and maintaining technical landscapes for clients through tailored support services. The ideal candidate should possess strong technical knowledge in Oracle applications, SQL, PL-SQL, and OAF, XML, Oracle Forms and Reports, among others. Additionally, experience in Oracle Fusion and Oracle On-Premise Applications, integration web services, and Oracle Cloud is required. Your responsibilities will include developing technical solutions to meet business requirements, resolving key issues related to code change requirements and bug fixes, and supporting Oracle ERP products and services. You will also design and build OTBI and BIP reports, configure Alerts using Bursting, and collaborate with functional teams to understand reporting needs. Furthermore, you will maintain and optimize Oracle Fusion SaaS solutions, provide support for existing BI reports, and ensure compliance with Oracle Fusion best practices. The ideal candidate should have a minimum of 10 years of relevant experience, excellent problem-solving and troubleshooting skills, and the ability to work effectively in a team. Strong communication and teamwork skills, self-driven and result-oriented mindset, and the ability to keep track of schedules are essential for this role. You should also be willing to work 24x7 on-call and travel onsite to customers as needed. In addition to technical capabilities, the ideal candidate should be able to work independently on CEMLI objects, investigate, analyze, design, and develop solutions for enhancements/developments related to CEMLIs, and lead the support team in Incident and Problem Management. Understanding customer requirements, having hands-on knowledge of Oracle EBS R12 and Fusion/SaaS modules, and good knowledge of business processes and application setups are also important qualifications for this role. If you are passionate about problem-solving, enthusiastic about learning cutting-edge technologies, and customer-centric, this role offers a professional context where you can constantly develop yourself and be in touch with innovative technologies in on-prem and cloud environments. Join us at Oracle and be part of a global team committed to empowering innovation and inclusivity in the workplace.,

You will be responsible for designing, developing, and supporting application solutions with a focus on SAP ABAP. Your role may also involve designing, developing, and reengineering highly complex application components, as well as integrating software packages, programs, and reusable objects across multiple platforms. Your expertise should include proficiency in designing and developing data dictionary objects, data elements, domains, structures, views, lock objects, search helps, and formatting the output of SAP documents with multiple options. Additionally, you should have in-depth knowledge and experience in SAP ABAP Reports, Interfaces, Forms, Conversions, and Enhancements. Experience in working with user exits/enhancements, BDC, Workflow, Web Dynpro, IDOC, Web Dynpro applications, Workflow, OData services, Adobe form, performance optimization, and persona Screen Implementation is required. You should also be an expert in development and debugging using SAP ABAP. Required Technical and Professional Expertise: - Minimum 5 years of experience in SAP ABAP development - Expertise in Object-oriented programming techniques, REST API, RFC, Remote Function Call - Proficiency in modifying standard layout sets in SAP Scripts, Smart forms, Adobe Forms - Working knowledge of ABAP Object-Oriented Programming - Development experience in RICEF (Reports, Interfaces, Conversions, Enhancements), Forms, and Reports - Exposure to web services and web applications - Knowledge and experience in SAP Workflow, Intermediate Document Extensions, ABAP Objects, Business Application Programming Interface, XI Exchange Infrastructure - Knowledge of Dynamic Programming techniques of ABAP - Familiarity with using ABAP trace, SQL trace, SQL monitor Preferred Technical and Professional Expertise: - Strong understanding of Agile processes and best practices - Solid understanding of tables of MM, SRM, EWM, HCM, PM, PP, QM, GRC, MDG Modules - Experience in 2-3 full life cycles of SAP implementations - Strong problem-solving skills and the ability to quickly learn new technologies and processes,

Oracle ERP Implementation Business Requirements Analysis Solution Design and Development Testing and Quality Assurance Deployment and Support Client Relationship Management Minimum 5 years of experience in Oracle ERP implementation

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: WFA - HCM.

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Payroll(HCM).

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Workday Technical. Experience:5-8 Years.

ADP Pvt. Ltd. is looking for Application Developer to join our dynamic team and embark on a rewarding career journey. Design, develop, and maintain software applications to meet business needs and requirementsTroubleshoot and resolve technical issues as they arise, and provide creative solutions to complex problems. Write high - quality, maintainable code that adheres to best practices and industry standards. Participate in the testing process to ensure applications are functioning as expected and meet quality standardsWork effectively with cross - functional teams, including designers, project managers, and other developers, to deliver projects on time and to specificationsKeep up - to - date with the latest developments and trends in software development and apply new technologies and techniques as appropriateCreate and maintain technical documentation, including user manuals and training materials, to support ongoing operations

Project description Seeking a detail-oriented API Workday Tester for India. The ideal candidate will have experience in testing Workday implementations, including functional testing, data migration and configuration. This role requires strong analytical skills and the ability to ensure the quality and accuracy of Workday solutions. Responsibilities Participate in all phases of web services system testing. Create Test Scenarios and Test Cases, Developing and Maintaining webservice test scripts Should have experience of Smoke Testing, Functional Testing, SIT and Regression Testing Participate in the technical design process with the Webservice Architects and Developers on the migration projects from People soft to Workday Develop, implement and maintain quality and test procedures, processes and best practices for QA. Develop and maintain test plan, test cases with associated test data based on functional requirements. Identify test automation opportunities to improve efficiency and effectiveness of test services. Report and document defects found during test cycles. Participate in defect prioritization sessions. Provide test services for support activity and work with release management to assure product quality Communicate timely status, including any potential risks/issues to the appropriate teams Skills Must have Good Experience with testing RESTful data services and APIs Good Experience in Automation testing with Selenium Knowledge of API testing using API testing tools like Postman or Fiddler will be an advantage Experience in Ready API testing will be preferred Should have worked on agile methodology before Good understanding of Workday applications and experience in Workday Testing[ HCM, Payroll] Any workday certifications are an advantage Must be familiar with Test Metrics, Change and Release Management processes. Designing and writing automated test scripts using SOAPUI Pro or similar web services test tools Tools experience, SOAP UI, Postman, TFS, Jira etc., Nice to have Workday-specific certifications ( Workday Pro/ Workday HCM). Experience with HR systems implementation and migration projects. Familiarity with automated testing tools and techniques.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.