Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM).

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP HCM Payroll Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure timely project delivery- Provide guidance and support to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Payroll- Strong understanding of SAP HCM Payroll processes- Experience in configuring SAP HCM Payroll modules- Knowledge of SAP HCM Payroll integration with other systems- Hands-on experience in troubleshooting and resolving SAP HCM Payroll issues Additional Information:- The candidate should have a minimum of 5 years of experience in SAP HCM Payroll- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Workday Core HCM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business needs and technical specifications, while fostering a collaborative environment that encourages innovation and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in Workday Core HCM.- Good To Have Skills: Experience with Workday integrations and reporting.- Strong understanding of application design principles and methodologies.- Experience in managing application lifecycle and deployment processes.- Familiarity with data management and security best practices. Additional Information:- The candidate should have minimum 5 years of experience in Workday Core HCM.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle HCM Cloud Talent Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to support organizational goals. You will also participate in testing and troubleshooting to enhance application performance and user experience, contributing to a dynamic and collaborative work environment. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in continuous learning to stay updated with industry trends and technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle HCM Cloud Talent Management.- Strong understanding of application development methodologies.- Experience with integration of Oracle HCM Cloud with other systems.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with user interface design principles. Additional Information:- The candidate should have minimum 3 years of experience in Oracle HCM Cloud Talent Management.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Workday Core HCM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a variety of tasks that involve analyzing, designing, coding, and testing multiple components of application code across various clients. Your typical day will include collaborating with team members to ensure the successful implementation of software solutions, performing maintenance and enhancements, and contributing to the overall development work required to meet client needs. You will be responsible for ensuring that the application code is efficient, reliable, and meets the specified requirements, while also addressing any issues that may arise during the development process. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous improvement.- Mentor junior professionals to help them develop their skills and grow within the organization. Professional & Technical Skills: - Must To Have Skills: Proficiency in Workday Core HCM.- Strong understanding of application development methodologies and best practices.- Experience with software testing and debugging techniques.- Familiarity with version control systems such as Git.- Ability to work collaboratively in a team environment and communicate effectively with stakeholders. Additional Information:- The candidate should have minimum 5 years of experience in Workday Core HCM.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Workday Core HCM Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also engage in problem-solving discussions with your team, providing guidance and support to ensure successful project outcomes. Your role will require you to stay updated on industry trends and best practices to enhance application performance and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate communication between technical teams and stakeholders to ensure alignment on project goals.- Mentor junior team members, providing guidance and support in their professional development. Professional & Technical Skills: - Must To Have Skills: Proficiency in Workday Core HCM.- Strong understanding of application design and development methodologies.- Experience with configuration and customization of Workday applications.- Ability to analyze business requirements and translate them into technical specifications.- Familiarity with integration processes and tools related to Workday. Additional Information:- The candidate should have minimum 3 years of experience in Workday Core HCM.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle EBS Projects, Oracle EBS Human Capital Management (HCM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing solutions to enhance business operations and efficiency. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to analyze business requirements and translate them into technical solutions.- Develop and implement software solutions using Oracle EBS Projects.- Conduct thorough testing and debugging of applications to ensure optimal performance.- Provide technical support and guidance to end-users.- Stay updated on industry trends and best practices to continuously improve application development processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle EBS Projects, Oracle EBS Human Capital Management (HCM).- Strong understanding of software development lifecycle and methodologies.- Experience in customizing and extending Oracle EBS Projects.- Knowledge of Oracle EBS modules and integration with other systems.- Hands-on experience in troubleshooting and resolving technical issues.- Familiarity with Oracle EBS security and access controls. Additional Information:- The candidate should have a minimum of 3 years of experience in Oracle EBS Projects.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Workday Core HCM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also engage in problem-solving discussions and provide guidance to team members, fostering a collaborative environment that encourages innovation and efficiency. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate knowledge sharing sessions to enhance team capabilities.- Mentor junior team members to support their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Workday Core HCM.- Good To Have Skills: Experience with Workday integrations and reporting.- Strong understanding of application design principles and methodologies.- Experience in project management and agile methodologies.- Ability to analyze business requirements and translate them into technical specifications. Additional Information:- The candidate should have minimum 5 years of experience in Workday Core HCM.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Workday Core HCM Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also engage in problem-solving discussions and provide guidance to team members, fostering a collaborative environment that encourages innovation and efficiency. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in Workday Core HCM.- Good To Have Skills: Experience with Workday integrations and reporting.- Strong understanding of application design principles and methodologies.- Experience in managing application lifecycle and deployment processes.- Familiarity with data management and security best practices. Additional Information:- The candidate should have minimum 3 years of experience in Workday Core HCM.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle HCM Recruiting Cloud Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that applications are optimized for performance and usability. You will also participate in testing and debugging processes to deliver high-quality applications that meet user needs and expectations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle HCM Recruiting Cloud.- Strong understanding of application development methodologies.- Experience with database management and SQL.- Familiarity with cloud computing concepts and deployment.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 3 years of experience in Oracle HCM Recruiting Cloud.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do This Role involves deeper understanding of the Employee & Org data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management.Train & develop Team s Functional knowledge Administer Satisfaction surveys & General Support to Client employees and communication.Employee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for Essentials :4-6 Years overall experience 3+ Years Employee & Org data Mgmt Process experience with similar background Experience of working on HCM system ie Workday for Employee Life Cycle Processes is a must Experience of working on Ticketing tools like ServiceNow ETCDesirable :HR Domain certification Certification would be a plus Exposure to BPO industry Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Resilience and ability to work under pressure Good organizational, prioritization and multi-tasking skills to deliver to deadlines Analytical and problem-solving skills. Demonstrate high levels of confidentiality Attention to detail & quality driven in communications and all system transactions Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate Basic Leadership and coaching skills Team Work & Collaboration Self driven Flexibility to work in Shifts. Results / target oriented Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. Roles and Responsibilities: Process Support :Read, understand and analyze client process as per the business rules as a subject matter expert. Execute the process accurately and timely as a hands-on processor. Master the given process and help the team members to overcome process related queries Escalate issues and seek advice when faced with complex issues/problems. Pay close attention to quality of written and verbal English skills within Team. Creates a logical plan, realistic estimates and schedule for an activity or project segment. Ensure LWIs are followed and updated regularly and train the team members on process updates. Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements. Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME. Participates in various internal or client initiatives related to Process. Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Administrative support/customer service calls - background calls/emails, follow up emails to managers and vendorsSystem Updates - transfers, data change, end date, Team Support :Plan proper allocation of work. Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS. To be available on the floor through the day to resolve process related issues. Qualification Any Graduation

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP HCM Payroll Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for managing the team and ensuring successful project delivery. Your typical day will involve collaborating with multiple teams, making key decisions, and providing solutions to problems for your immediate team and across multiple teams. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the effort to design, build, and configure applications- Act as the primary point of contact for the project- Manage the team and ensure successful project delivery- Collaborate with multiple teams to make key decisions- Provide solutions to problems for the immediate team and across multiple teams Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Payroll- Strong understanding of SAP HCM Payroll- Experience in designing and configuring SAP HCM Payroll solutions- Knowledge of SAP HCM Payroll best practices- Experience with SAP HCM Payroll implementation and support- Good To Have Skills: Experience with SAP SuccessFactors- Experience in integrating SAP HCM Payroll with other systems- Knowledge of SAP HCM Payroll reporting and analytics Additional Information:- The candidate should have a minimum of 5 years of experience in SAP HCM Payroll- This position is based at our Chennai office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP HCM Payroll Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your day will involve collaborating with team members to ensure the successful implementation of software solutions, while also performing maintenance and enhancements to existing applications. You will be responsible for delivering high-quality code and contributing to the overall success of the projects you are involved in, ensuring that client requirements are met effectively and efficiently. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather requirements and provide technical insights.- Conduct thorough testing and debugging of application components to ensure optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Payroll.- Strong understanding of payroll processing and compliance regulations.- Experience with SAP modules related to human resources and payroll.- Ability to analyze and troubleshoot complex software issues.- Familiarity with software development methodologies and best practices. Additional Information:- The candidate should have minimum 3 years of experience in SAP HCM Payroll.- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

As a consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work developing solutions that excel at user experience, style, performance, reliability, and scalability to reduce costs and improve profit and shareholder value. Your primary responsibilities include: Shape solutions within Oracle Cloud based on key client requirements following Agile methodology. Configure and test applications to check that it meets business requirements. Work under a continued improvement culture, challenging ideas and finding solutions to problems. Good and Effective Communication skill to understand the requirement and articulate the solution Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Functional Expertise in Oracle Cloud Payroll. Completed at least 4 full life cycle implementations of HCM Cloud projects with payroll in 2 projects. Identify functionality gaps and develop solutions to them. Should be responsible for functional solutions and implement the solution framework. Configure and test the applications as per business requirements Preferred technical and professional experience Excellent written and verbal interpersonal skills for coordinating across teams. Oracle Payroll, Oracle HCM, HCM Extract, BI Publisher. Certification in Cloud is an advantage

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM).

Role & responsibilities Creating, and publishing reports from SFDC, HXM (SuccessFactors) and GA-IHR (US specific) systems. Data conversion activities during special projects (HXM, Storefront). Reviewing requirements for configuration changes ensuring there are no upstream/downstream or cross-member firm impacts. Support with UAT and other testing requirements. Managing and updating governance related documents, quick reference guides, and email templates. Create and update user stories. Support business in tracking issues reported for supported applications. Ensure appropriate document, knowledgebase is updated at all times. Qualifications Required: Minimum overall experience of 5-6 years. Good understanding of HR Operations Process & Practice. Experienced in creating user stories. Strong experience and knowledge in Advance Excel, Tableau, PowerBI based reporting. Experience working in Salesforce. Experience in manual testing. Experienced in preparing PowerPoint and presenting data. Knowledge in writing queries using SQL is a plus Prefer working knowledge in SharePoint. Very good in both Verbal and Written Communication skills. Graduate in any background.

Qualification: - Bachelor's degree in computer science, business administration or related field or equivalent work experience. - Minimum of 5 to 7 years Workday experience with expertise in Workday Benefits and any other areas such as HCM, compensation, benefits, recruiting, and absence. - Workday Certified in Benefits - Strong problem-solving skills and ability to troubleshoot Workday technical issues. - Excellent verbal and written communication, with escalation and conflict resolution skills. - Works under general direction, must be able to work independently.

Fusion Data Intelligence Content Development aims to enable customers to fully leverage their data by offering top-tier out-of-the-box content as well as a very flexible customization framework. Within this organization, our team includes experts of Oracle Analytics and Fusion Data Intelligence committed to troubleshoot customers issues. This role requires to participate in on-call shift outside of the normal business hours, including week-end and public holiday. We analyze incidents raised to the development team, mitigate them, take a step back to see the overall picture, and propose enhancements to the product in order to Reduce the number of incidents Reduce the time to resolution Improve Oracle Support capabilities to find solutions by themselves Improve customers capabilities to avoid the issue or find solutions themselves Improve application performance Improve integration between FDI and other Oracle products We also create POCs to prove the validity of our enhancement propositions. The candidate will collaborate with multiple Oracle development teams as well as Oracle Support. Responsibilities: Understand customer issues and propose solutions. Analyze incidents, mitigate them, and propose product enhancements. Analyze performance issues to find short term solution and long-term product enhancements. Implement Proof of Concept of potential enhancements. Collaborate with teams in multiple time zones. Primary Skills: Must possess around 4 years of experience. Must have experience with Oracle Analytics. Must have a robust knowledge of Analytics RPD design, development, and deployment. Understanding of BI/data warehouse analysis, design, development, and testing. Desirable Skills: Ability to write and communicate clearly and effectively. Experience with Fusion Data Intelligence Experience with Fusion Applications (ERP/HCM/SCM/CX) Certified on FDI, OAC and ADW.

Oracle Global Services Center (GSC) is a fast-growing cloud consulting team passionate about our customer s rapid and adoption of Oracle Cloud Solutions. Our flexible and innovative Optimum Shore approach helps our clients implement, maintain, and integrate their Oracle Cloud Applications and Technology environments while reducing overall total cost of ownership. We assemble an efficient team for each client by blending resources from onshore, near shore, and offshore global delivery centers to match the right expertise, to the right solution, for the right cost. To support our rapid growth, we are seeking versatile consultants that bring a passion for providing excellent client experience, enabling client success by developing innovative solutions. Our cloud solutions are redefining the world of business, empowering governments, and helping society evolve with the pace of change. Join the team of top-class consultants and help our customers achieve more than ever before. An experienced consulting professional who has an understanding of solutions, industry standard methodologies, multiple business processes or technology designs within a product/technology. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderate to complex customer engagements. Should act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities, innovation. Develops and configures detailed solutions for moderate to complex projects. 7-9 years of experience relevant to this position including 4 years consulting experience preferred. Graduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed. The HCM pillar has consultants focused on delivering services on Oracle HCM Cloud - Fusion Taleo, as well as On-prem Applications: eBusiness Suite, Peoplesoft. We have current team strength of 750 + consultants and growing. Customers look up to us as the EXPERTS and give credence to what we guide them on - they pin their faith on us to provide solutions to all challenges around their implementation. Our team is spread across GSC Bangalore, Mumbai, Gandhinagar, Kolkata, Hyderabad, Noida, Pune and Chennai Locations. Detailed Description 10+ years of overall experience with HCM Applications with recent 6+ years on Oracle Cloud - Fusion (must) a At least 3 end to end implementation engagements on Fusion Strong Solution Designing skills with solid grasp of integration impact on other modules and other applications Sound understanding and exposure in designing strategy for Data Migration/Conversion, Integration Architecture and Proof of Concepts. Strong expertise in relevant tools/technologies HDL, HCM Extracts, OTBI, BI Reports, Integration, Fast Formulas Good understanding of HCM Business Processes Ability to Lead Team-members Good communication skills Strong customer handling skills Flexibility to adapt to project situations and play roles as per project requirements Willingness to Travel (50-75%)

Oracle is leading the digital revolution. We are building a customer platform delivering leading standard practices , services automation to realize tangible business outcomes and accelerate customer success. Join us and play an instrumental role in coordinating the software that will have a truly global impact. What You ll Do Solve the kind of enthralling, high-scale challenges that engineers live for. An experienced Testing professional who understands solutions, industry standard methodologies, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. As a OGL Testing Specialist you will: Validate Pre-config HCM application with standard set-ups using OGL Innovate and continuously improvise OGL Testing solutions and methods Maintain and enhance OGL solutions to align with Fusion Releases by developing expertise on new features What You ll Bring Your eternal curiosity and impressive problem-solving ability will help us reimagine the future of technology. You have that rare combination a sharp technical brain and a head for business. You ll use this to help customers achieve real-world success with our products. We also look for: 6+ years of overall experience with Testing Experience on HCM Applications using OGL Good understanding of HCM Business Processes and industry standard methodologies Solve the kind of enthralling, high-scale challenges that engineers live for. An experienced Testing professional who understands solutions, industry standard methodologies, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. As a OGL Testing Specialist you will: Validate Pre-config HCM application with standard set-ups using OGL Innovate and continuously improvise OGL Testing solutions and methods Maintain and enhance OGL solutions to align with Fusion Releases by developing expertise on new features

Fusion Data Intelligence Content Development aims to enable customers to fully leverage their data by offering top-tier out-of-the-box content as well as a very flexible customization framework. Within this organization, our team includes experts of Oracle Analytics and Fusion Data Intelligence committed to troubleshoot customers issues. This role requires to participate in on-call shift outside of the normal business hours, including week-end and public holiday. We analyze incidents raised to the development team, mitigate them, take a step back to see the overall picture, and propose enhancements to the product in order to Reduce the number of incidents Reduce the time to resolution Improve Oracle Support capabilities to find solutions by themselves Improve customers capabilities to avoid the issue or find solutions themselves Improve application performance Improve integration between FDI and other Oracle products We also create POCs to prove the validity of our enhancement propositions. The candidate will collaborate with multiple Oracle development teams as well as Oracle Support. Responsibilities: Understand customer issues and propose solutions. Analyze incidents and propose product enhancements. Analyze performance issues to find short term solution and long-term product enhancements. Implement Proof of Concept of potential enhancements. Collaborate with teams in multiple time zones. Primary Skills: Must possess around 4 years of experience. Must have experience with Oracle Analytics. Must have a robust knowledge of Analytics RPD design, development, and deployment. Understanding of BI/data warehouse analysis, design, development, and testing. Desirable Skills: Ability to write and communicate clearly and effectively. Experience with Fusion Data Intelligence Experience with Fusion Applications (ERP/HCM/SCM/CX) Certified on FDI, OAC and ADW.