We are seeking an Oracle Cloud HCM implementation consultant who will be responsible for leading the end-to-end implementation of Oracle Cloud HCM Core HR and Payroll modules. This role involves working closely with clients to gather requirements, perform gap analysis, design solutions, map business processes, and configure systems. Proven experience in end-to-end Oracle Cloud HCM implementations with hands-on experience implementing both Core HR and Absence Management modules. Strong knowledge of Oracle HCM configurations, setups, and transactions specific to the Core HR and Absence Management modules. Oracle Cloud HCM Implementation certifications (e.g., Oracle Payroll Cloud Implementation Professional) are highly preferred. Exceptional written and oral communication skills with attention to detail and ability to explain technical concepts to varied audiences. Strong team player with ownership mindset and escalation skills when necessary. Lead end-to-end implementation of the Oracle Cloud HCM Core HR and Payroll modules. Gather requirements, analyse gaps, design solutions, and map existing HR business processes. Configure Core HR module including work structures and employee life cycle processes. Configure and test Payroll modules, ensuring integration with other systems. Configure payroll elements and calculation to support absence payments. Design and support workflows, fast formulas, approval hierarchies, and role-based security setups. Lead and execute unit, system integration, and user acceptance testing (UAT). Provide user training and support for both rollouts and live environments. Create and maintain comprehensive project documentation

We are seeking an Oracle Cloud HCM implementation consultant who will be responsible for leading the end-to-end implementation of the Oracle Cloud HCM Absence Management module. This role involves working closely with clients to gather requirements, perform gap analysis, design solutions, map business processes, and configure systems. Proven experience in end-to-end Oracle Cloud HCM implementations with hands-on experience implementing the Absence Management module. Strong knowledge of Oracle HCM configurations, setups, and transactions specific to the Absence Management module. Oracle Cloud HCM Implementation certifications (e.g., Absence Management Cloud Implementation Professional) are highly preferred. Exceptional written and oral communication skills with attention to detail and ability to explain technical concepts to varied audiences. Strong team player with ownership mindset and escalation skills when necessary. Lead end-to-end implementation of the Oracle Cloud HCM Absence Management modules. Gather requirements, analyse gaps, design solutions, and map existing HR business processes. Configuration of eligibility profiles, absence plans, accrual rules, and carryover policies. Lead and execute unit, system integration, and user acceptance testing (UAT). Provide user training and support for both rollouts and live environments. Create and maintain comprehensive project documentation.

We are looking for an Oracle Cloud HCM Helpdesk Lead implementation consultant to join our team who will be responsible for leading the end-to-end implementation of Cloud HCM HR Helpdesk. This role involves working closely with clients to gather requirements, perform gap analysis, design solutions, map business processes, and configure systems. Proven experience in end-to-end Oracle Cloud HCM HR Helpdesk implementations. Strong knowledge of Oracle HCM configurations, setups, and transactions specific to Helpdesk a Oracle Cloud HCM certifications (e.g., Oracle Global Human Resources Cloud Implementation Professional) are highly preferred. Exceptional written and oral communication skills with attention to detail and ability to explain technical concepts to varied audiences. Strong team player with ownership mindset and escalation skills when necessary. Lead end-to-end implementation of Oracles Cloud HCM HR Helpdesk module. Gather requirements, analyse gaps, design solutions, and map existing HR business processes. Design, configure, and test service request workflows, queues, routing rules, and knowledge bases in the Helpdesk module. Build learning structures including courses, offerings, learning paths, specializations, and automated learning assignments. Lead and execute unit, system integration, and user acceptance testing (UAT) for the Helpdesk module. Provide user training and support for both rollouts and live environments. Create and maintain comprehensive project documentation.

We are looking for Oracle Payroll Functional Consultant, who will be responsible for implementing and supporting Payroll module. This role involves working closely with clients to gather requirements, perform gap analysis, design solutions, map business processes, configure systems, and provide ongoing support. Also, Responsible to create detailed project documentation, train users, and manage multiple projects simultaneously, including onsite and offshore assignments. Proven experience in at least three end-to-end Oracle Payroll Cloud implementations Strong knowledge of Oracle Payroll configurations, setups, and transactions Oracle Payroll Cloud certification is desirable. Effective communication and ability to explain technical concepts to varied audiences. Demonstrated ability to work in a multi-tasked, high-pressure environment. Strong team player with ownership mindset and escalation skills when necessary. Lead end-to-end implementations of Oracle Payroll Cloud module for companies in the UK Gather requirements, analyse gaps, design solutions, and map business processes. Configure and test Payroll modules, ensuring integration with other systems. Configure payroll elements and calculation to support absence payments. Provide user training and support for rollouts and live environments. Create and maintain comprehensive project documentation.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. Were committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. #LI-DNI Shift Timing: APAC Why were hiring: At WPP, technology is at the heart of everything we do, and it is WPP IT s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP s petabytes of data. Reporting to the Workday Services Reporting Lead, this role is vital to ensuring that WPP s HCM Workday reports are supported and enhanced as required by our business partners while remaining a source of reliable data and insight to support business decisions. This is an exciting and varied role within the Workday Services Reporting Team which provides a world-class level of Workday reporting support and enhancement. What youll be doing: Support and development of HCM reports in Workday Provide day to day support including monitoring and addressing service requests Support business and SSC colleagues during key financial activities such as month-end close and accounting system data loads Working with business partners to gather requirements for enhancements to existing reports and delivery of new reports as approved Support colleagues to build reporting self service capabilities where appropriate Safeguard global standards and principles against competing requests and priorities Training and onboarding of future Reporting team members in engineering centres. Champion recommendations for continuous improvement in our reports and rationalization of reports while maintaining a source of data that our business partners can trust What youll need: 7+ years of experience with Workday HCM Proficiency in HR related processes Report Writer proficient in building and maintaining Advanced, Composite and Matrix Reports in Workday, particularly for financial applications Strong working knowledge of Workday Reports and Dashboards (Discovery Boards) both building and support Knowledge of how to assist in the review, testing, and implementation of software updates and enhancements. Experience in the following Workday HCM functional areas Excellent data analysis skills, Excel, and PowerPoint presentation skills Superior communication skills and the ability to collaborate with all levels of an organization Ability to interact in a consultative way with stakeholders in order to identify opportunities, triage issues, and develop solutions Creative problem solver and strategic thinker - able to look for opportunities in existing systems and procedures with consideration of underlying factors and develop elegant solutions to address business needs Self-starter with ability to work in a fast-paced environment, handling multiple requests at once, while delivering accurate and timely results. Workday Pro Certification in Reporting, Financials, or relevant functional area would be beneficial Who you are: Youre open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. Youre optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. Youre extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What well give you: Passionate, inspired people - We promote a culture of people that do extraordinary work. Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? We believe the best work happens when were together, fostering creativity, collaboration, and connection. Thats why we ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Role-Oracle Cloud HCM Functional Consultant Module- OTL//US Payroll/Talent//Benefits//ORC//Helpdesk//security Looking for candidates with max 1 Month of notice period or Immediate Joiners Location- Pune, Bangalore, Hyderabad, Gurgaon, Trivandrum REMOTE OPPORTUNITIES AS WELL!!!! 1. The candidate is expected to have 7 + of expert domain knowledge in HCM covering the hire to retire cycle. S/he must have been a part of at least 7 end-to-end HCM implementations of which at least 3 should have been with HCM Cloud. 2. The candidate must have expert working experience in Talent//US Payroll//OTL //ORC //Benefits Modules. 3. In-depth understanding of HCM Cloud business process and their data flow. 4. The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops, design, configuration, testing and go-live. 5. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiating skills and organizational awareness and sensitivity, engagement delivery, continuous improvement and knowledge sharing and client management. 6. Good leadership capability with strong planning and follow up skills, mentorship, Work Allocation, monitoring and status updates to Project Manager 7. Assist in the identification, assessment and resolution of complex functional issues/problems. Interact with client frequently around specific work efforts/deliverables 8. Candidate should be open for domestic or international travel for short as well as long duration. Interested candidates can mail their cv at jasleen@hiresquad.in or call at 8766331528

> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM).

> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM).

Staff Consultant Mulesoft Experience 2 to 4 years Work with project leads to understand the requirements and design Participate In requirement discussions and support project leads to convert High level design into a technical design document. Be aware of the features of Mulesoft , strengths and limitations of the tool and suggest alternatives where needed. Design RAML specifications and APIs , knowledge on MuleSoft API Development, MuleSoft Flow development and MuleSoft cloud hub. Proficient with the MuleSoft Anypoint Platform Identify test scenarios and create unit test plans Build and test Integrations as per requirements. Ability to communicate clearly, assertively, having a good command over English language to be able to interact with customers to solicit requirements. A strong penchant to learn new tools and technologies and be ready to adapt as per project demands. Good experience in Oracle SQL and PL/SQL languages A Good understanding of Oracle Fusion ERP/PPM/HCM API capabilities Understanding of Oracle Fusion ERP/PPM/HCM Data Model Understand API REST and SOAP Familiar with API testing tools. Understanding and Knowledge of JSON, XML, Flat Files (CSV, Fixed-Width) and various protocols like SFTP, HTTP etc.

Job Descritpion 3 - 5 years of experience in Oracle Cloud Technical Handson experience on BI Reports, OTBI Reports, Extracts and Fast Formulas Should have technical experience on Core HR, Benefits and OTL Willing to work in a team Experience in gathering requirments, build, documentation and testing

EBS modules (Financials, SCM, HCM, Procurement, etc.). Technical Skills: Strong knowledge of Oracle PL/SQL, SQL, Oracle Reports, Oracle Forms, Workflow and other Oracle development tools. Experience with integration tools (e.g OAF, Web Services). Required Candidate profile Functional Skills: In-depth knowledge of business processes and best practices in EBS modules. Ability to map business requirements to system functionality. Perks and benefits As per MNC standard

- As a Subject Matter Expert 1. Should have Strong Functional Experience (Configuration & Solution) in HCM Cloud Must Have Benefits, Compensation 2. Should have around 6 yrs experience working in Support Projects 3. Good understanding of the HCM Business Processes. 4. Good experience in handling Clients on - , Solution, Support Issues, Demo 5. Good experience working on , Functional Design documents & End to end Functional Testing. 6. Understanding of Offshore Onsite Delivery model is an advantage. 7. Though not a complete Technical should be able to query the data for analysis/debug. 8. Generic a. Strong communication and Client Interaction skills. b. Should be an Active Team Player with a good attitude and aggressive mind set, c. Ability to learn quickly and deliver. 9. Experiencearound 6 years

As Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work developing solutions that excel at user experience, style, performance, reliability and scalability to reduce costs and improve profit and shareholder value. Your primary responsibilities include: Build, automate and release solutions based on clients priorities and requirements. Explore and discover risks and resolving issues that affect release scope, schedule and quality and bring to the table potential solutions. Make sure that all integration solutions meet the client specifications and are delivered on time Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Expertise in Oracle Cloud HCM Technical. Completed at least 3-4 full life cycle implementations of HCM Cloud projects with HCM Technical in 2 projects. Fast Formula and HCM Extract is Mandatory. BI/OTBI, HDL & HSDL is Mandatory. Need to have consultative skills, and technical knowledge to effectively integrate packaged technology into our clients’ business environment and achieve business results Preferred technical and professional experience Excellent written and verbal interpersonal skills for coordinating across teams. Personalisation is desirable and Core HR (Basic). Certification in Cloud is an advantage

As Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work developing solutions that excel at user experience, style, performance, reliability and scalability to reduce costs and improve profit and shareholder value. Your primary responsibilities include: Build, automate and release solutions based on clients priorities and requirements. Explore and discover risks and resolving issues that affect release scope, schedule and quality and bring to the table potential solutions. Make sure that all integration solutions meet the client specifications and are delivered on time Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Expertise in Oracle Cloud HCM Technical. Completed at least 3-4 full life cycle implementations of HCM Cloud projects with HCM Technical in 2 projects. Fast Formula and HCM Extract is Mandatory. BI/OTBI, HDL & HSDL is Mandatory. Need to have consultative skills, and technical knowledge to effectively integrate packaged technology into our clients’ business environment and achieve business results Preferred technical and professional experience Excellent written and verbal interpersonal skills for coordinating across teams. Personalisation is desirable and Core HR (Basic). Certification in Cloud is an advantage

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM). Experience: 1-3 Years.

We are looking for an Infor CloudSuite HCM Analyst to manage and optimize HR systems. This role is pivotal in delivering HCM solutions that align with business objectives. Responsibilities : Administer and maintain Infor CloudSuite HCM, including GHR, Talent Acquisition, Compensation, and Benefits. Partner with HR and IT teams to implement new features and enhancements. Perform testing, user training, and support. Develop reports and dashboards using Infor tools (BIRST, Landmark, IPA). Ensure compliance with data privacy and security policies. Requirements : 3+ years of experience with Infor CloudSuite HCM . Knowledge of Landmark, IPA, and GHR structures . Experience with HR business processes and compliance. Strong analytical and communication skills. Bachelor s degree in HR, IT, or a related field.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Invoice to Pay(Transactional Accounting).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Geographic Info. Systems(Car support).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: HRO.

Role Specific Responsibilities Coordinating with the stakeholders for daily workflow and provide the necessary updates Be a mentor to junior resources on the team Be a back up to the Assistant Manager Performing ongoing validation, reconciliation and audit of employee data and data management processes, implementing data governance framework Maintain high level of accuracy on all transactions/reporting/Analysis Partner closely with various teams and other internal clients in handling employee related issues. Manage onboarding of resources within the MF Maintain high level of accuracy on all transactions/reporting/Analysis Create and append process SOPs Suggest process improvement areas based on strong subject knowledge Work as a SME and train other team members on the process Required Education, Qualifications, and Experience Settings: Qualifications Education: Graduation / Post Graduation of any stream Years of Experience: 5-6 years in data management and/or HRIS administration Technical Skills * Advanced capability with Microsoft Office suite, especially advanced skills in Microsoft Excel * Has experience in processing employee transactions in the HRIS systems, working with HR systems or organizational design platforms like SaaS products including OrgVue * HCM experience - SAP, SuccessFactors * Data analysis skills are essential Key Skills Strong communication skills Strong analytical skills Strong interpersonal traits Identify key process improvement areas Ability to work virtually, independently and as a team member Ability to interact with all levels Strong organizational skills, ability to prioritize, and multi-task Keen attention to detail and accuracy Identify key process improvement areas Problem-solving skills and decision-making skills

e are looking for a Principal Product Manager to oversee the development of HCM Analytic Applications offerings. This exciting role requires an experienced, driven individual with both business and technical acumen, strong leadership abilities, and a passion for product management. This is a unique opportunity to influence Oracles HR Analytics product and define the future of the HR Analytics industry. Oracle Fusion Data Intelligence (FDI) is a suite of comprehensive, packaged, Oracle-managed analytics solutions, which extract data from Oracle s industry-leading SaaS applications, including Oracle Fusion HCM, transform and load data into Oracle Autonomous Data Warehouse (ADW), and surface the data to business users through Oracle Analytics Cloud (OAC). FDI is a turnkey SaaS analytics application hosted on Oracle Cloud Infrastructure but that s just the beginning. In addition to FDI s packaged and Oracle-managed data pipeline, ADW schemas, OAC semantic model, and dashboards/KPIs, customers can extend the application with their own data, models, and analytics. As a member of the product management team, you will work with customers, partners, and internal teams to make this happen. You will analyze and integrate external customer specifications, suggest, and justify product directions, and work with design and development teams to implement changes and build new products and solutions. You ll also review integration and regression test plans created by QA, coordinate with cross-functional teams, and communicate significant changes to functionality. Engage with Oracle Cloud HCM Analytics customers to understand their needs and expectations; run customer focus groups. Capture detailed product requirements and define the roadmap for the offering to maximize customer adoption and value. Drive Go-To-Market (GTM) strategy and execution in collaboration with marketing, sales, and partner teams to ensure successful product positioning and adoption. Present the strategy and roadmap to senior management and obtain buy-in. Work with and influence development teams and stakeholders to ensure the product is developed and delivered as planned. Partner with Oracle Cloud HCM and other Oracle groups to shape the Fusion Data Intelligence (FDI) product roadmap. Collaborate with the Analytics and Oracle SaaS marketing teams to facilitate product launch decisions, positioning, and competitive insights. Participate in marketing events by managing the agenda, demos, customer meetings, and product management-led sessions. Provide release documentation for new features and functionality released during quarterly updates

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: WFA - HCM.

Arcadis is looking to hire an Oracle Application Analyst HCM within our Oracle Operation & Optimization Center of Excellence. Who you are: You possess excellent business & application knowledge in the Oracle HCM domain, (e.g., Core HCM, OTL, ORC, OLC, Benefits and Compensation, Performance Management, HR Helpdesk, etc.). You have proven experience in BAU support and continuous improvement lifecycle. What You ll Own: Configuration/development of solutions developed as per business requirements. Analyse and resolve production issues as per SLA. Working directly with HCM product owner to plan & prioritize backlog. Working with HCM module leads and cross-functional leads to understand the requirements and deliver. Ensuring efficiency in daily standups / refinements / retrospectives. Maintain configuration workbooks and documentations as relevant. Able to priorities the workload and deliver as per deadline. Role accountabilities: Collaboration: Collaborates and communicates with relevant domain Business Process Owners, Business Process Experts, Key Business Users, and End User s. Collaborates with OIM team and member of Design Authority. Collaborates with OEA Data, Infrastructure and Integrations team and Oracle Operation & Optimization Technical Solution Managers to ensure technical landscape adheres to standards. Applications Support & Maintenance: Participates in assessment of the technical landscape to ensure processes/integrations are optimally configured. Supports Arcadis 3 rd party vendors in assessing & validating proposed solutions and/or create proposed solutions to address incidents/problems. Participates in the Oracle Cloud quarterly update process and testing for apps in collaboration with KBUs and OOO Test Manager. Attends service calls with partners to provide assistance on technical issues. Join Oracle support sessions to participate in Oracle product development and thereby improve business efficiency. Applications Enhancement & Continuous Improvement: Collaborates with Product Owners, Business Process Owners, Business Process Experts, and Oracle Operation & Optimization C/I team to design and deliver continuous improvement projects in the Oracle applications portfolio. Participates in technical design work as assigned. Reviews approach with the POs and performs fit/gap analysis as assigned. Assists with technical solution development, documentations and technical testing as assigned. Key Shared Accountabilities: Partnership with other OEA Lanes, Teams, and OOO Domains to exceed business expectations. Oracle Quarterly Update testing with OOO Test Manager and KBUs. Oracle SOP and KBA development with O&Q team. ager and KBUs. Oracle SOP and KBA development with O&Q team. The ideal candidate should: Strong knowledge of end-to-end HR business processes and the ability to resolve issues quickly and convert business requirements into system solutions. Experience in HCM fast formulas, HDLs, HCM Extracts. Experience with Azure Dev/Ops. Experience in the HCM domain with the ability to assess impact of change. Ability to work on Continuous Improvement & business projects when needed. Ability to review & challenge proposed solution designs. Excellent communication skills. Ability to work in a fast-moving environment with Global stakeholders. Knowledge of Oracle integration Cloud / SQL / OTBI / BI Publisher advantageous. Required Qualifications: Bachelors degree or equivalent work experience & practical knowledge. 2+ years of proven experience as an Oracle Cloud HCM developer/analyst. Agile/ CI Frameworks Demonstrated technical aptitude and attention to detail. Preferred Qualifications: 2+ years of hands-on Oracle HCM configuration/development. Experience in agile delivery frameworks/methodologies. Experience in managing incidents/problems. Oracle Cloud Certification. Experience in designing/delivering changes/solutions in an Oracle landscape for a global organization. ? Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. #OTechPH #JoinArcadis #CreateALegacy