Service Desk : L2 Support : Technical Support : Bangalore : Apply Now Outpace Consulting Services

3 - 7 years

3 - 7 Lacs

Bengaluru, Bangalore Rural

Work from Office

Hi, We are hiring for Leading ITES Company for Service Desk - Command Center Profile. Location- Bangalore Please go through the JD and we will get back to the relevant profiles. Roles and Responsibilities Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Requirements: Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues Experience in PC Hardware configuration Experience supporting LANs, PC operating systems and desktop software Experience using a variety of PC software including Microsoft Office Suite, Knowledge and understanding of end user requirements Strong customer service orientation Self-Starter Good listening skills & Ability to analyze and solve technical problems Strong problem analysis, resolution, and writing skills Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills Mandatory Language Skill : Prior SD experience and excellent English speaking skills. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 29

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Team Lead : US Tax : Bangalore : 9 LPA : Apply Now Outpace Consulting Services

4 - 7 years

4 - 9 Lacs

Bengaluru, Bangalore Rural

Work from Office

Hi, We are hiring for the ITES Company for US Tax Team Lead Role. Job Description Minimum 4 years of overall experience with minimum 1 year as Team Lead. Manage end to end delivery of all Tax related processes Identify day-to-day issues and resolve in consultation with the customer SLA monitoring and improvements in processes Arrange for periodic trainings to the staff to be aware of the changes in the policies and procedures as well as customer specific changes Periodic calls and meetings with customer to discuss SLA compliance. Co-ordinate with various other functions such as technology, Quality etc Desired Competencies (Technical/Behavioral Competency) Commerce Graduate with Masters degree an added advantage Basic knowledge of tools and systems ( JDE, MS Office) Basic understanding of US Tax regulations Conversant of various online tools and systems Good analytical and communication skills High energy, self-motivation with a high degree of accountability Oral and written communications skills in English Capability to work under time pressure in a dynamic business environment, Computer literate in various tools To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 258

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Sr. Associate : US Taxation : Bangalore : 6 LPA Apply Now Outpace Consulting Services

2 - 5 years

3 - 6 Lacs

Bengaluru

Work from Office

Hi, We are hiring for the ITES Company for US Tax Sr. Associate Role. Job Description Minimum 1 years of experience in US Tax as an Analyst. Manage end to end delivery of all Tax related processes Identify day-to-day issues and resolve in consultation with the customer SLA monitoring and improvements in processes Arrange for periodic trainings to the staff to be aware of the changes in the policies and procedures as well as customer specific changes Periodic calls and meetings with customer to discuss SLA compliance. Co-ordinate with various other functions such as technology, Quality etc Desired Competencies (Technical/Behavioral Competency) Commerce Graduate with Masters degree an added advantage Basic knowledge of tools and systems ( JDE, MS Office) Basic understanding of US Tax regulations Conversant of various online tools and systems Good analytical and communication skills High energy, self-motivation with a high degree of accountability Oral and written communications skills in English Capability to work under time pressure in a dynamic business environment, Computer literate in various tools To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 257

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Associate : Order To Cash : FAO : Apply Now Outpace Consulting Services

- 2 years

2 - 3 Lacs

Kolkata, Gurugram

Work from Office

Hi, We are hiring for the ITES Company for Associate - Order to Cash Role. Job Description B.com/M.Com Freshers can Apply. Collecting payments and Securing revenue Applying fair credit practices and Posting receipts on time Managing an Accounts Receivable ledger and Accounts Receivable files Calculating, recording, inputting, or processing financial data. Preparing customer invoices based on accounting procedures Researching and investigating discrepancies in invoices to determine the accuracy of charges. Handling customer inquiries regarding billing issues Submitting daily reports to management on accounts receivable operations Processing credit memos and refunds Raising and sending invoices to customers Posting payments to customer accounts Tracking overdue invoices and following up on them Maintaining customer accounts Working with a billing system generating invoices Key Skills a) Graduate Fresher b) Knowledge of Indian GAAP WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Kolkata Search : Job Code # 305 b) For Position in Gurgaon Search : Copy and Paste the link below https://outpace.in/job/associate-order-to-cash-2/

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