Job Title: Customer Success Associate Line of Business (LOB): Insurance Work Mode: Work from Office Job Summary: We are seeking dynamic and customer-oriented individuals for the position of Customer Success Associate in our Insurance vertical. This role is based out of our Pune office and involves ensuring exceptional customer experiences while managing various client interactions. Open to both freshers and experienced professionals, especially those with a background in insurance or sales. Key Responsibilities: •⁠ ⁠Handle customer queries and provide accurate information in a professional manner. •⁠ ⁠Ensure clear, fluent communication in English and Hindi, with no Mother Tongue Influence (MTI) or Regional Tone Influence (RTI). •⁠ ⁠Deliver high-quality customer service by addressing grievances and inquiries. •⁠ ⁠Maintain grammatical accuracy and clear pronunciation throughout interactions. •⁠ ⁠Contribute to operational efficiency and support client needs as per business requirements. •⁠ ⁠Work collaboratively with the operations and client teams to enhance customer satisfaction. Required Skillset: •⁠ ⁠Excellent verbal communication in English and Hindi. •⁠ ⁠Strong command over grammar and pronunciation. •⁠ ⁠No MTI (Mother Tongue Influence) or RTI (Regional Tone Influence). •⁠ ⁠Professional and courteous approach with problem-solving skills. Qualifications: •⁠ ⁠Graduate in any field (mandatory). Languages Required: •⁠ ⁠English (E) •⁠ ⁠Hindi (H) •⁠ ⁠Marathi (M) Interview Process: 1.⁠ ⁠HR Round 2.⁠ ⁠Versant 6 Certification (Mandatory) 3.⁠ ⁠Written Assessment 4.⁠ ⁠Operations Round 5.⁠ ⁠Client Round Experience: •⁠ ⁠Open to both freshers and experienced candidates. •⁠ ⁠Preferred: Prior experience in insurance, customer service, or sales. Location: Office Address: Office No 1501, 1508, Nyati Enthrall, Sr. No. 12/1A, Mundhwa-Kharadi Bypass, Kharadi South Main Road, Kharadi, Pune, Maharashtra 411014 Salary: ₹25,000 – ₹31,000 CTC Work Schedule: •⁠ ⁠Rotational Shifts (6 working days per week) Females: Day shifts only, up to 8 PM Males: Fully rotational shifts

About the job: Key responsibilities: 1. Handle customer queries and provide accurate information professionally. 2. Ensure clear, fluent communication in English and Hindi, with no Mother Tongue Influence (MTI) or Regional Tone Influence (RTI). 3. Deliver high-quality customer service by addressing grievances and inquiries. 4. Maintain grammatical accuracy and clear pronunciation throughout interactions. 5. Contribute to operational efficiency and support client needs as per business requirements. 6. Work collaboratively with the operations and client teams to enhance customer satisfaction. Who can apply: Only those candidates can apply who: are from Pune only Salary: ₹ 3,00,000 - 4,80,000 /year Experience: 0 year(s) Deadline: 2025-06-26 23:59:59 Skills required: English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken), Marathi Proficiency(Spoken) and Effective Communication Other Requirements: 1. ⁠Excellent verbal communication in English and Hindi. 2. ⁠Strong command over grammar and pronunciation. 3. ⁠No MTI (Mother Tongue Influence) or RTI (Regional Tone Influence). 4. Professional and courteous approach with problem-solving skills. 5. Must be a graduate in any field. 6. Must be proficient in English. 7. Must also know Hindi and Marathi. About Company: We are IT enabled service based consultancy providing a multitude of services such as education technology services, information technology services, linguistic services, animation and design.

Job Title: Offline Field Audit Couple Location: Various cities in India (Cities mentioned in the google form below) Job Overview: We are seeking enthusiastic couples (male-female, male-male, or female-female pairs) to perform offline field audits for properties in your city. This role involves visiting hotels, capturing specific details through video and photo documentation, and reporting back on your findings. Your daily target is to audit a minimum of 10 and a maximum of 15 properties. You will be paid INR 2000 to INR 3000 daily based on successful/unsuccessful audits. Key Responsibilities: 1. Before Check-In: - Screenshot the Price: Before entering the hotel, take a screenshot of the price mentioned in the property's application. - Setup Recording Devices: - Enable video mode on your partner’s device. - Enable audio recording on your device. The online payment process must be executed from your phone with audio recording only, ensuring no interference with the video recording on your partner’s device. - Tip: Keep the phone’s brightness on the lowest setting while recording the video to avoid screen glare. 2. During Check-In: - Receptionist Interaction: - Ask for the receptionist’s name directly after the entire conversation if they are friendly enough. - If not, follow Plan B: Request the QR code for online payment, and while completing the payment, randomly ask if the number on the receipt is the receptionist's personal number. 3. Room and Washroom Documentation: - Video Recording: - Record the room and washroom, mentioning the following points: 1. Name of the hotel. 2. Room number (mention the floor). 3. A brief overview of the conversation between you and the receptionist. 4. Mention the receptionist’s name. 5. Condition of the room (cleanliness, size, etc.). 6. If the room doesn’t match the photo provided by the hotel in the property's application. - Photo Documentation: - Click a selfie in the GPS camera inside the room. - Click 5 photos of the room in the GPS camera, capturing things that do not match the photo provided by the hotel in the property's application. 4. Data Submission: - Send the video and audio recordings to the project manager over WhatsApp before filling out the form. - Carefully fill out the form, upload the correct documents, double-check, and submit. 5. After Check-Out: - Click a selfie with the hotel in the background. - Take two photos of the property (front view) in the GPS camera. - Immediately send the photos to the project manager before reaching the next location. Daily Target: - Audit a minimum of 10 and a maximum of 15 properties per day. Compensation: - INR 2000 to INR 3000 daily based on the number of successful/unsuccessful audits. Application Process: - If interested, please fill out the Google form provided below or ping at 8599091009 (A. Roy) https://forms.gle/f3EkCqwEfBJEAWdW6 Best Regards, Hazzten