About Us: HastenWay Shipping is a growing logistics and freight forwarding company committed to providing reliable and customer-focused shipping solutions. We pride ourselves on building strong client and partner relationships while maintaining high service standards. We are currently looking for a Customer Service Executive (Freight Forwarding) with prior industry experience to join our team in Kochi. Role Overview: As a Pricing Coordinator, you will be the primary point of contact for clients and overseas agents. You will be responsible for handling customer queries, coordinating with agents, updating pricing in our systems, and ensuring smooth operations across shipments. This role requires strong communication, negotiation, and organisational skills, along with the ability to work in a fast-paced environment. Key Responsibilities: Provide excellent customer service support for freight forwarding operations, ensuring timely and professional responses. Handle client queries, shipment documentation, and end-to-end follow-ups. Act as a liaison with overseas agents, including: Reviewing and processing agent invoices. Monitoring and reporting overdue amounts. Coordinating with the Accounts Department to release payments to agents. Update general freight rates in Ipack (account software) and keep records accurate and current. Collect, review, and act on feedback from the Sales Department to improve pricing and service delivery. Support the sales and operations team with rate inquiries and shipment tracking. Maintain strong communication channels with carriers, agents, and internal teams. Assist in resolving any customer complaints or escalations in a professional and timely manner. Ensure compliance with company policies, industry regulations, and international shipping standards. Requirements: Minimum 1 year of experience in freight forwarding customer service (mandatory). Strong communication skills with proficiency in English (both written and spoken). Knowledge of freight forwarding operations, shipping documentation, and pricing procedures. Ability to manage multiple tasks, prioritise, and work under deadlines. Negotiation skills to handle agents and clients effectively. Basic computer proficiency (MS Office) and prior exposure to account software or similar software preferred. Strong interpersonal skills with a proactive and customer-focused mindset. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Work Location: In person
About Us: HastenWay Shipping is a growing logistics and freight forwarding company committed to providing reliable and customer-focused shipping solutions. We pride ourselves on building strong client and partner relationships while maintaining high service standards. We are currently looking for a Customer Service Executive (Freight Forwarding) with prior industry experience to join our team in Kochi. Role Overview: As a Pricing Coordinator, you will be the primary point of contact for clients and overseas agents. You will be responsible for handling customer queries, coordinating with agents, updating pricing in our systems, and ensuring smooth operations across shipments. This role requires strong communication, negotiation, and organisational skills, along with the ability to work in a fast-paced environment. Key Responsibilities: Provide excellent customer service support for freight forwarding operations, ensuring timely and professional responses. Handle client queries, shipment documentation, and end-to-end follow-ups. Act as a liaison with overseas agents, including: Reviewing and processing agent invoices. Monitoring and reporting overdue amounts. Coordinating with the Accounts Department to release payments to agents. Update general freight rates in Ipack (account software) and keep records accurate and current. Collect, review, and act on feedback from the Sales Department to improve pricing and service delivery. Support the sales and operations team with rate inquiries and shipment tracking. Maintain strong communication channels with carriers, agents, and internal teams. Assist in resolving any customer complaints or escalations in a professional and timely manner. Ensure compliance with company policies, industry regulations, and international shipping standards. Requirements: Minimum 1 year of experience in freight forwarding customer service (mandatory). Strong communication skills with proficiency in English (both written and spoken). Knowledge of freight forwarding operations, shipping documentation, and pricing procedures. Ability to manage multiple tasks, prioritise, and work under deadlines. Negotiation skills to handle agents and clients effectively. Basic computer proficiency (MS Office) and prior exposure to account software or similar software preferred. Strong interpersonal skills with a proactive and customer-focused mindset. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Work Location: In person
About Us: HastenWay Shipping, with its Head Office in Dubai, is a trusted logistics and freight forwarding company delivering reliable, cost-effective, and customer-focused shipping solutions worldwide. To support our global operations, we are expanding our back-office team in Kochi and seeking an experienced Freight Forwarding Pricing Specialist. Role Overview: The Pricing Specialist will play a key role in preparing competitive freight rates, handling rate negotiations, and coordinating with carriers and agents to secure the best possible deals. The ideal candidate should have strong analytical and negotiation skills with in-depth knowledge of freight pricing and booking processes. Key Responsibilities: Prepare and provide accurate freight quotations for sea, air, and land shipments. Coordinate with carriers, overseas agents, and vendors to negotiate rates and secure competitive pricing. Support the sales team by preparing timely rate proposals and ensuring quick turnaround for customer inquiries. Monitor and analyze market trends and competitor pricing to maintain competitiveness. Update and maintain freight rates and contracts in the company’s system (Ipack software). Assist in booking and follow-up of shipments once rates are approved. Collaborate with internal teams to ensure pricing aligns with operational capabilities and customer needs. Prepare regular reports on pricing performance, margins, and profitability. Maintain strong professional relationships with agents, carriers, and clients to enhance business opportunities. Requirements: Minimum 2 years of experience in freight forwarding pricing and coordination. Strong knowledge of freight rates, quoting procedures, and shipment booking processes. Excellent negotiation and communication skills. Proficiency in English/ Hindi (both written and spoken). Ability to handle multiple inquiries and deliver results under tight deadlines. Good analytical, problem-solving, and coordination skills. Proficiency in MS Office; familiarity with pricing/account software is an advantage. Strong customer service orientation with attention to detail. Job Types: Full-time, Permanent Pay: From ₹20,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Work Location: In person