2 Hardwaresoftware Troubleshooting Jobs

As an IP Technical Expert Center Specialist, you will be responsible for troubleshooting complex IP network issues, diagnosing hardware/software challenges, and providing solutions for customer problems. You will collaborate with cross-functional teams to lead deployments, drive root cause analysis, and contribute to product enhancements. Your role will also involve mentoring, ensuring high-quality standards, and supporting critical production networks while driving innovation and best practices. **Key Responsibilities:** - Debug complex product installations and problems by applying established procedures and creative alternatives. - Write technical application notes and field notices. - Assist and advise Tier 1/2/3 network architecture and implementation teams. - Provide technical and sales support for Test and Evaluations, New Product Introductions (NPI). - Coordinate upgrade programs for Tier 1 customers. - Provide emergency support to customers on a global basis 24/7. - Contribute technical requirement inputs based on customer deployment experiences. - Maintain technical and design knowledge for assigned products and technologies. - Support the creation and release of hardware/software documentation and customer notifications. **Qualifications Required:** - Bachelor's degree in Engineering with 7-15 years of relevant experience. - Experience or interest in working in a customer support role and environment. - Proven aptitude for methodical problem solving. - Good communication skills. - Ability to work well in a close-knit team. **Additional Company Details:** Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Your career at Nokia will have a positive impact on people's lives and contribute to building a more productive, sustainable, and inclusive world. The company values an inclusive way of working where employees are encouraged to bring their authentic selves to work, take risks, and contribute new ideas. Nokia offers continuous learning opportunities, well-being programs, mentoring programs, and a highly diverse and inclusive culture. It is an equal opportunity employer committed to a culture of inclusion and respect. The company has been recognized for its commitment to inclusion and equality by various organizations, including being named one of the World's Most Ethical Companies by Ethisphere and included in the Gender-Equality Index by Bloomberg.,

Since 2003, Oceaneerings India Center has been an integral part of operations for Oceaneerings robust product and service offerings across the globe. The center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics. Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more. In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE). Our world-class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy. At Oceaneering India Center, we take pride in Solving the Unsolvable by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale. Position Summary and Location: To provide support with our Windows 11 rollout project. Additionally, the technician will assist with end-of-life hardware replacements scheduled for 2025. Duties And Responsibilities: - Good analytical and troubleshooting abilities - Good understanding of installations and updates - Floor walking activities to support Deployment activities - Assist in training end-users during all upgrade phases - Must have 1 year of MS O365 and Windows 10/11 experience - Provide hand-off to other service delivery areas prior to project closure - Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems - Take on other duties as assigned from time to time - Assist in IT Client Services Support for all Oceaneering Offices - Other special duties as assigned by Management - Ensure that the safety policies and procedures are understood and adhered to as far as is reasonably practicable in order to ensure a safe working environment Qualifications: Required: - Minimum BS degree in a related field (i.e. computer science, MIS, etc.) - 1 year of experience as a Tier II technician, including 1 year of hands-on experience with Hardware/Software application and Windows 10 & Windows 11 OS installation, configuration, and troubleshooting - Experience with Microsoft Azure - Strong written and verbal communication skills - Knowledge of Hardware/Software troubleshooting Knowledge, Skills, Abilities, And Other Characteristics: - Office 365 - Active Directory - Hands-on experience with Hardware/Software application and Windows 10/11 OS installation, configuration, and troubleshooting - Must be a self-starter with the ability to work independently and in a collaborative team environment - Practical knowledge of Active Directory Federation Service, Azure and O365 solutions (SharePoint online, OneDrive, Teams, Planner etc.) - Quickly respond to technical assistance requests and excellent people skills with the ability to handle difficult personnel situations Working Conditions: This position is considered OFFICE WORK which is characterized as follows: - Almost exclusively indoors during the day and occasionally at night - Occasional exposure to airborne dust in the workplace - Work surface is stable (flat) Oceaneerings policy is to provide equal employment opportunity to all applicants. Career Development: Oceaneering prioritizes providing learning and development opportunities to enable employees to achieve their potential and take charge of their future. In addition to developing employees in a specific role, the company is committed to lifelong learning and ongoing education, including developing people skills and identifying future supervisors and managers. Oceaneering offers long-term employment and career advancement across countries and continents, with a strong ethos of internal promotion. If you have the ability, drive, and ambition to take charge of your future, Oceaneering will support you in achieving your goals.,