Service Desk - German language C Cube Consultant

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

We are seeking a highly motivated and customer-focused Service Desk Agent to join our team. As a Service Desk Agent, you will be the primary point of contact for our German-speaking customers, providing technical support and resolving issues in a timely and professional manner. # Key Responsibilities - Respond to incoming customer inquiries via phone, email, and chat in German language - Provide technical support and troubleshooting for software and hardware issues - Resolve customer complaints and concerns in a fair and timely manner - Document customer interactions and issue resolutions in our CRM system - Collaborate with internal teams (e.g., development, operations) to resolve complex t...

Posted 3 months ago

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IT Support Analyst 1 RSM US in India

4.0 - 7.0 years

6 - 9 Lacs

Hyderabad

Work from Office

The Service Desk Analyst is a member of the Service Desk team. They are responsible for first level technical support of all supported applications. They will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate. Additional responsibilities to include: Provide technical support by phone to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software applications. Thoroughly document all work complete...

Posted 4 months ago

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