197 Hardware Installation Jobs - Page 4

Roles & Responsibilities: Assist in project execution under the guidance of senior team members. Support in research, development, testing, documentation, or data analysis based on the assigned domain. Collaborate with cross-functional teams to understand business and technical requirements. Participate in team meetings and contribute to idea generation and problem-solving. Maintain project documentation, reports, and presentations. Complete assigned tasks within deadlines while maintaining quality and accuracy. Learn and use tools, platforms, or frameworks relevant to the tteam'seams work. Eligibility Criteria: Currently pursuing B.Tech / B.E. in [Computer Science, IT, ECE, Mechanical, Civil, etc.]. Strong academic background and willingness to learn. Good communication and teamwork skills. Basic knowledge in domain-related tools or technologies is a plus (e.g., Python, Java, CAD, SQL, AutoCAD, etc.) Skills Required (customize as needed): Analytical and problem-solving abilities Basic technical or engineering knowledge MS Office / Google Workspace proficiency Eagerness to learn and adapt in a fast-paced environment Time management and accountability

Expertise in diagnosing & resolving technical issues Diagnose & troubleshoot software and hardware issues Ensure timely resolution of support tickets Build strong relationships with clients & provide excellent customer service. Required Candidate profile Must have a two wheeler and willing to travel any part of Chennai Bachelor’s degree in Computer Science, Information Technology, or related field Support Engineer for client location

-System & Printer Installation & Configuration -Networking -CCTV & Surveillance Configuration -SAP or ERP knowledge -Other networking services

Company Link:- https://www.apiholdings.in/ Job Description What are we looking for? Any Graduate Proven experience (2-5 years) in providing IT support, preferably in a warehouse or logistics setting. Strong knowledge of computer hardware, operating systems, and software applications, Basic network systems. Excellent problem-solving and troubleshooting skills. Customer-focused with outstanding communication and interpersonal abilities. Ability to work independently and as part of a team. Detail-oriented and well-organized. Willingness to work in shifts or extended hours, if required. Role & responsibilities 1. Help Desk Support: - Act as the first point of contact for warehouse staff seeking technical assistance, both in person and remotely. - Provide prompt and efficient resolution of hardware, software, and network-related issues. 2. Troubleshooting and Problem Resolution: - Diagnose and resolve technical issues reported by warehouse personnel related to computers, printers, scanners, and other IT equipment. - Escalate complex problems to the IT team or vendors when necessary and follow up to ensure timely resolution. 3. Inventory Management: - Maintain an accurate inventory of IT hardware, software licenses, and related equipment used in the warehouse. - Assist in the procurement and deployment of new IT assets as needed. 4. Data Security and Backup: - Ensure data security measures are followed, including regular backups of critical systems and data. - Assist in implementing security protocols to protect sensitive information. 5. User Training and Documentation: - Conduct training sessions for warehouse personnel on IT procedures, best practices, and software usage. - Maintain documentation for IT processes, troubleshooting guides, and user manuals.

XenonStack ITOps team is looking for a talented Technical Support Engineer to assist in providing technical support and advice to IT users. The ideal candidate will have a passion for OS and Network Troubleshooting and Solving Technical LAN , Linux and Apple Hardware and software-related issues. You will be well-versed in the concepts surrounding Technical support. You will be tech-savvy and have strong troubleshooting and problem-solving skills, and be a self-starter with the ability to work independently. Job Responsibilities 1. Provide technical support to customers via phone, email, or chat for hardware and software issues related to laptops, desktops, printers, servers, LAN/WAN networks, and operating systems (OS). 2. Manages day-to-day Incident and Service requests 3. Responsible to manage the Service Desk email box and assign emails to appropriate department 4. Ensure that complaints should be resolved on time. 5. Provides ticket status to resources as needed 6. Provide technical support, account integration, backend support and advice to IT teams 7. Excellent knowledge on Hardware & networking. 8. Basic Database querying Technical Requirements 1. Experience and knowledge of Linux/Windows Server administration. 2. Experience with CDN configuration (Cloudflare or any other CDN). 3. Experience with monitoring tools & technologies (eg. Site24x7, DataDog or any other). 4. Experience with Patch Management. 5. Knowledge of Load Balancers. 6. Knowledge of Active Directory, LDAP and SSO integrations. 7. Knowledge of Data security & Firewalls Rules. 8. Ability to diagnose and troubleshoot technical issues. Professional Attributes 1. Excellent communication skills 2. Attention to detail 3. Analytical mind and problem-solving aptitude 4. Strong Organizational skills 5. Ready to work in Shifts. 6. Visual Thinking

1. Regularly visit customers to provide support (Ensure Digital Screens are running smoothly) 2. Execute all work (repairs, installations, training ) per guidelines Be able and willing to perform emergency call-out services to provide customers with fast and efficient services 3. Responsible for creating Functional and Design Specifications in close cooperation with our customers 4. Maintain technical coordination and a highly responsive service-oriented interface to the customer 5. Coordinate with the Manager of the Field Applications Engineering team to prioritize, set up, perform tests, and provide reports for all applications testing of new and existing products Candidates not having bike or any two wheeler shall not apply.

Exp- fresher to 2 yrs Budget- 17kctc Good communication skills should have knowledge about ticketing tools, SLA, DLP, SCCM,

1. Regularly visit customers to provide support (Ensure Digital Screens are running smoothly) 2. Execute all work (repairs, installations, training ) per guidelines Be able and willing to perform emergency call-out services to provide customers with fast and efficient services 3. Responsible for creating Functional and Design Specifications in close cooperation with our customers 4. Maintain technical coordination and a highly responsive service-oriented interface to the customer 5. Coordinate with the Manager of the Field Applications Engineering team to prioritize, set up, perform tests, and provide reports for all applications testing of new and existing products Candidates not having bike or any two wheeler shall not apply Exp.- Minimum 6 month to 1 year

Dear Candidate, We are hiring a Cloud Systems Administrator to manage and maintain cloud-based infrastructure and services. The role involves ensuring system reliability, scalability, and performance across hybrid and cloud-native environments. Key Responsibilities: Deploy, configure, and monitor cloud infrastructure (AWS, Azure, or GCP). Manage virtual machines, containers, storage, and networking in the cloud. Automate routine tasks using scripting and IaC tools. Implement backup, disaster recovery, and security protocols. Troubleshoot system issues and provide user support as needed. Required Skills & Qualifications: Experience with cloud administration and services (EC2, S3, IAM, VPC, etc.). Proficiency in Linux/Windows system administration. Familiarity with Terraform, CloudFormation, or Ansible. Strong troubleshooting, scripting (Bash, Python), and monitoring skills. Cloud certifications preferred (e.g., AWS SysOps, Azure Administrator Associate). Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

Position Overview: We are looking for a proactive and detail-oriented IT & Admin Executive to support the IT infrastructure and oversee day-to-day administrative functions at our Gurugram branch. This dual-role position requires a dynamic individual who can ensure the smooth functioning of IT systems while managing general office administration responsibilities efficiently. Key Responsibilities: IT Responsibilities Install, configure, and maintain hardware (desktops, laptops, printers, scanners) and software (Windows, MS Office, Antivirus, etc.). Troubleshoot and resolve technical issues related to networks, systems, and devices. Monitor and maintain local area networks (LAN), internet connections, and Wi-Fi configurations. Coordinate with vendors and service providers for IT hardware procurement, repairs, and AMC contracts. Maintain and ensure regular backups of critical data and systems. Ensure system security through firewalls, antivirus, and data protection protocols. Manage email configurations, data storage systems, and access permissions. Support ERP or trading software used by the company. Prepare IT documentation including asset inventory, user access logs, and maintenance reports. Provide technical support to users and conduct basic IT training when required. Assist with onboarding and offboarding of employees from an IT perspective (system access, email setup, etc.). Administrative Responsibilities Oversee general office upkeep and facility management (cleanliness, utilities, supplies). Maintain stock and purchase records for office supplies and stationery. Coordinate courier dispatch and receiving of office materials. Ensure visitor management, front desk support, and office hospitality protocols are followed. Support HR in onboarding/offboarding employees from an IT and admin perspective. Maintain administrative documentation, vendor contracts, and asset registers. Liaise with building management for maintenance or compliance-related matters. Requirements: Bachelors degree in Information Technology, Computer Science, or a related field. 2- 3 years of experience in a similar IT support or system administration role. Strong understanding of Windows OS, Office 365, networking fundamentals, and system security. Hands-on experience with routers, switches, and firewall configurations. Familiarity with ERP systems and trading software is a plus. Excellent problem-solving, communication, and time management skills. Ability to work independently and under pressure in a fast-paced environment. Time: 2:00 PM - 10:30 PM (Afternoon Shift)

Laptop/desktop hardware components company Attending VisitorsEntering Incoming and Outgoing Material Entry in the ExcelArranging Courier (Incoming & Outgoing)Attending calls & Co – Ordinatio.Mail Correspondence (Daily reports to concerned team) Newly

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver / No. / Performance Parameter / Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails.

3+ Years 1. Component selection experience in alternate part selection and Schematics preparation. 2. Work experience in Microcontrollers, Analog and digital circuit design 3. Experience in Board level power supply design (On board SMPS Design, Buck, Boost, LDO, Linear) 4. Experience with design Simulation tools: Orcad, LTSpice/PSpice. Schematics tool expertise in Zucken CR8000 is an added advantage. 5. Knowledge of layout guidelines and co-ordinate with Layout design engineers 6. Hands on experience in board bring up and testing 7. Knowledge in communication interfaces like I2C, SPI, UART 8. Basic knowledge of EMI/EMC Standards. Design with EMI/EMC Requirement and design Review from EMI/EMC Perspective. Hands on experience in EMI/EMC Testing. 9. Good communication skills for interaction/meetings with the customer and other support team members. 10. Able to execute the tasks independently.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

We are looking for a proactive and driven Senior Engineer - Hardware Installation and Process Excellence to support and scale our global warehouse automation installation projects. This role will play a key part in standardizing processes , driving operational clarity , and coordinating cross-functional efforts from planning through successful go-lives. The ideal candidate is highly structured, process-oriented, and capable of managing technical and human aspects of installations. Key Responsibilities: Installation Planning: Set up detailed plans for upcoming warehouse automation installations globally. Define installation milestones, resource requirements, and effort estimations. Track and monitor installation KPIs and execution health. Cross-Functional Coordination: Collaborate with engineering, product, procurement, and solution design teams to bring clarity to Bill of Materials (BoM), scope of supply, and finalized solution for the installation team. Ensure installation readiness by validating site documentation and kit readiness. Process Standardization & Improvement: Identify improvement opportunities across solution design, pre-installation readiness, and commissioning processes. Lead initiatives to standardize installation SOPs across regions. Develop knowledge-sharing frameworks and onboarding support for new team members. Vendor Interaction & Pre-Installation Trials: Travel to vendor locations to conduct hardware and BoM-level trials. Provide structured feedback for design improvement and validate component readiness. Document SOPs and best practices to ensure smoother on-site installations. On-Site Support: Travel to domestic and international sites to support live installations. Work with site leads to resolve on-ground challenges and ensure smooth ramp-up. Capture learnings and feed them back into the global installation playbook. Preferred Qualifications: Bachelor s degree in Mechanical, Robotics Engineering, Operations, or equivalent. 4-6 years of experience in industrial automation, warehouse logistics, or capital equipment deployment. Proven experience in cross-functional coordination and process mapping. Strong analytical and planning skills. Knowledge of Project Management skills. Comfortable with tools like MS Project, Jira, Google Sheet, Confluence, and Visio.

We seek an experienced and customer-oriented IT Helpdesk Support professional to join our team. As an IT Helpdesk Support, you will be responsible for providing technical assistance and support to our internal users, troubleshooting software and hardware issues, and ensuring the smooth operation of our computer systems. Responsibilities: Respond to user inquiries and provide technical support via phone, and email. Diagnose and resolve software and hardware issues, including desktops, laptops, printers, and other peripherals. Install, configure, and update software applications and operating systems. Set up and maintain user accounts, permissions, and passwords. Assist in the deployment and maintenance of network infrastructure components. Collaborate with other IT team members to escalate and resolve complex issues. Track and document all user interactions and resolutions in the helpdesk ticketing system. Provide training and guidance to users on basic software and hardware usage. Stay current with the latest technology trends and IT best practices. Key Requirements: Proven work experience as an IT Helpdesk Support or similar role. Strong knowledge of Microsoft Windows and Office Suite. Familiarity with hardware components, network protocols, and troubleshooting techniques. Excellent customer service and communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Attention to detail and strong problem-solving skills. A degree in Computer Science, Information Technology, or a related field is preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Position Location: Mumbai Andheri (E). Hours of operation: Rotational shifts (5.30 AM- 5.30 PM in summer and 6.30 am- 6.30 PM in winter) for 4 days, and remaining 3 days weekly off

Role & responsibilities All IT related support (Hardware, Network, Software) AD server Manage (User manage, policy Manage) G-suit support for mail and user management (Admin Panel) Manage Engine Patch management and remote tool Trend Micro E-mail security manage and support E-scan antivirus manage (Admin Panel, New Policy implement, Daily Monitoring) CCTV and Attendance system Manage Basic Support to Firewall, Network Switch, VM Ware, PAM User Maintenance for various software and machine instrument. E.g. Open Lab, Carry win UV, Chromeleon, Lab Solution, Qedge-QMS User creation of windows user through AD and provide user rights in server. Install and Manage AD Server, File Server, Backup server, CCTV camera, firewall Support on basic Software like MS Office, Acrobat Reader & Writer, AutoCAD, SAP, Antivirus, WinRAR, VNC, Drivers, Printer & Scanner Installation etc Configure Outlook, Mail Archive, SAP Configure, Internet Setting, Team Viewer, Wi-Fi Configure. Configure switch, access point, WI-FI router. Install Local and Network Printer and scanner, and solve printer problem Software and Antivirus installation and online update Handling Backup of SCADA & IPC Based System and related Documentation as well. Basic Document Knowledge. E.g. User Creation and Modification form, daily server logbook Personnel computer qualification. Installation of Instrument Software & Communication between Software & Hardware like Dionex, Barcoding System, BMS and other Small Instrument Software. Give support to Users through VNC & Remote Software. Communication & follow up with vendor. Create local PST file and backup PST file in Outlook and Set local folder in Thunderbird, Zimbra mail. Preferred candidate profile Bachelor in computer science, information technology, engineering, or a related field 05 - 08 years of experience in CSV & Network Administration

Good Communication Should have Knowledge About Ticketing tool, SLA, SCCM, DLP,

Install, configure, and maintain desktops, laptops, servers, printers, and other hardware equipment. Troubleshoot and resolve hardware and software issues in a timely manner. Configure and maintain routers, switches, firewalls, and LAN/WAN networks. Required Candidate profile Proven experience as a Hardware & Network Engineer Strong knowledge of computer systems, hardware components, and networking concepts Hands-on experience with LAN/WAN, TCP/IP, DHCP, DNS, etc

Location: Head Office, Lower Parel, Mumbai Company: Nandivardhan Group Experience Required: Max 3 years of experience Industry: Real Estate Reporting To: Sr. Manager Website Link: https://nandivardhan.com/ Working Days: 6 Days working (Alternate Saturdays & All Sundays Off) Qualification: B.E. / B.Tech in Information Technology, Computer Science, or related field Objective: We are looking for a proactive and technically sound IT Executive to manage our in-house IT operations. The ideal candidate will be responsible for providing technical support, maintaining hardware and software systems, ensuring network security, and managing IT infrastructure at the Head Office. The role requires a hands-on professional who can handle day-to-day IT tasks efficiently and contribute to the companys overall digital infrastructure. Key Responsibilities: IT Support & Troubleshooting: Provide first-line support for all hardware and software-related issues across the office. Diagnose and resolve system/network issues, printer configurations, and email/client problems. Install, configure, and update computer hardware, operating systems, and applications. Network & Infrastructure Management: Monitor and maintain local area networks (LAN), Wi-Fi, routers, and switches. Ensure internet connectivity and troubleshoot network downtimes or slow performance. Manage VPN and remote access configurations for remote employees. Hardware & Asset Management: Maintain inventory of IT assets, ensure tagging and tracking of hardware. Coordinate procurement, installation, and disposal of hardware and peripherals. Maintain logs of IT equipment issuance and returns. Software & Systems Management: Manage software licenses and ensure compliance with licensing agreements. Support implementation and maintenance of internal tools such as G Suite, Microsoft Office, Antivirus, etc. Coordinate with third-party vendors for maintenance and AMC (Annual Maintenance Contracts). Security & Data Backup: Implement and maintain data backup strategies and disaster recovery procedures. Monitor system security, antivirus updates, and firewall configuration. Ensure all systems comply with organizational security policies. Coordination & Documentation: Liaise with external vendors for escalated technical issues and procurement. Document IT policies, SOPs, and user manuals. Assist with onboarding and offboarding processes from an IT perspective. Key Skills & Competencies: Strong knowledge of Windows OS, network configuration, and hardware troubleshooting. Experience with IT helpdesk tools and ticketing systems. Good understanding of networking devices (routers, switches, firewalls). Familiarity with cloud platforms, email hosting, and backup solutions. Excellent problem-solving skills and ability to work independently. Good communication and interpersonal skills.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs