Hardware Asset Management (ISM Technician) Axiom Technologies

3.0 - 7.0 years

0 Lacs

karnataka

On-site

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. You can find more information about what we do at www.axiomtechnologies.com. We are currently seeking a capable resource to coordinate a variety of activities, ranging from simple tasks to more complex plans. In this role, you will be responsible for providing onsite/on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate manner to ensure optimal service delivery. As a Hardware Asset Management Engineer, you will play a crucial role in managing our organization's hardware assets throughout their lifecycle. Your responsibilities will include conducting room audits, overseeing inventory management, and ensuring proper asset decommissioning in preparation for disposal. You will collaborate with cross-functional teams to maintain accurate records, optimize asset utilization, and enhance security protocols. Key Responsibilities: - Managing hardware inventory to ensure constant monitoring of stock levels. - Handling hardware requests and receipts through the internal ordering system. - Monitoring the ticket queue actively and managing requests through to completion. - Conducting housekeeping in IT rooms. - Supporting events such as annual Power down post desk checkouts. - Assisting in hardware decommissioning events. - Supporting business moves/changes and ensuring involvement in early planning stages. - Managing escalations through to conclusion and maintaining client expectations. - Setting up and installing temporary training rooms/office-wide events. - Performing comms room patching and supporting work-from-home hardware requests. - Ensuring adherence to policies and guidelines related to overtime, expenses, and cost control. - Managing own workload to ensure completion of assigned activities within defined targets. - Demonstrating high levels of customer care behaviors and consistently providing customer-focused quality service. - Collaborating across lines of service to ensure a coordinated approach to customer support. - Actively participating in a program of Continuous Service Improvement and taking ownership of actions that deliver results. - Performing basic troubleshooting, system upgrades, and replacements for employees. - Deploying equipment for new hires and refreshes, as well as collecting equipment from offboarded employees. - Evaluating user requests and requirements and recommending effective technological solutions. - Installing, configuring, and troubleshooting hardware, including desktops, laptops, and peripherals. - Willingness to work outside business hours and participate in additional weekend work. - Image/re-image computers, configure IP phones and mobile phones. Qualifications: - Bachelor's degree in Technology. - Experience in hardware asset management, inventory control, or related roles. - Familiarity with asset management software and tools. - Strong attention to detail and organizational skills. - Knowledge of data security practices during asset decommissioning. Experience Required: - 3-4 years of relevant experience. If you are seeking the next challenge in your career and are interested in applying for this role, please forward your resume to careers.in@axiomtechnologies.com.,

Posted 2 weeks ago

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