What we want to accomplish and why we need you? Having reached over 500 million devices, and processing over 7 billion conversations till date, Haptik is one of the world's largest Conversational Commerce companies. We have built a robust set of technology tools that can enable any kind of conversational application, and are at the forefront of the paradigm shift of interaction from clicks to conversations. With a 400+ member strong team that includes some of the best minds in the industry, we’re truly poised to lead the Conversational Commerce revolution. In 2019, we announced a major strategic partnership with Jio and are now a part of $65 billion internet conglomerate Reliance Jio Platforms. To know more about the Life-at-Haptik, do check out this :3.5 minutes video :Life at Haptik What are Haptik's Core Company Values: Ownership: You ensure things get done, get done on time, and get done correctly.Perseverance: You are resilient against setbacks, sticking with things until you succeed.Agility: You are able to adapt to change without losing momentum and vision.Impact: You deliver the highest-quality work and nothing short of excellence gives you work fulfillment.Integrity: You are trustworthy and always do the right thing, no matter how easy or hard. What does a typical day look like for a Customer Success Manager-1 ? We are on the lookout for a dynamic individual in the Customer Success Team who works closely with the enterprise clients helping them achieve their business goals. This is a managerial role wherein you will be guiding a team of analysts and also dealing with value enterprise clients directly. What responsibilities will you be trusted with for the CSM-1 Role: Business Advisor to our clients working towards achieving their business goals and success metrics. Ability to manage client relationships and expectationsGoal-oriented and data-driven to actively track bot performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experienceExperience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with cross-functional teams, internal and external with ease to drive these goalsPassionate about Customer Experience and ability to be an active voice in guiding Product RoadmapExcellent communication and presentation skills. Remember communication is not what you say but what the other person understandsBe a cultural champion and energy driver What skills,expertise and experience are we looking for? 2-4 years of experience in Customer Success in SaaS Exceptional communication and presentation skills, coupled with excellent listening skillsAnalytical and data-driven with ability to work with multiple stakeholdersDemonstration of good product and consumer thinking during his/her careerHands-on and a quick learner. Comfortable with learning new technologyBasic tech skills especially knowledge of python will be a plusThis role provides you access to the Personally Identifiable Information or Protected health information for which you will be abide to follow secure data handling practices to safeguard and protect such data. Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

What we want to accomplish and why we need you? Having reached over 500 million devices, and processing over 7 billion conversations till date, Haptik is one of the world's largest Conversational Commerce companies. We have built a robust set of technology tools that can enable any kind of conversational application, and are at the forefront of the paradigm shift of interaction from clicks to conversations. With a 400+ member strong team that includes some of the best minds in the industry, we’re truly poised to lead the Conversational Commerce revolution. In 2019, we announced a major strategic partnership with Jio and are now a part of $65 billion internet conglomerate Reliance Jio Platforms. To know more about the Life-at-Haptik, do check out this :3.5 minutes video :Life at Haptik What are Haptik's Core Company Values: Ownership: You ensure things get done, get done on time, and get done correctly. Perseverance: You are resilient against setbacks, sticking with things until you succeed. Agility: You are able to adapt to change without losing momentum and vision. Impact: You deliver the highest-quality work and nothing short of excellence gives you work fulfilment. Integrity: You are trustworthy and always do the right thing, no matter how easy or hard. What responsibilities will you be trusted with for the Senior Associate- Accounting & Finance ? Handle Day to Day Company Accounts Zoho Books Support month-end and year-end close process Candidate should Possess 3-5 Years of experience Should have sound knowledge to manage statutory compliance Should be able to prepare MIS Reports Should have good Knowledge to keep accounts up to date as per the requirements of the Auditors Verify, allocate, post and reconcile accounts payable and receivable Produce error-free accounting reports and present their results Analyze financial information and summarize financial status Spot errors and suggest ways to improve efficiency and spending Review and recommend modifications to accounting systems and procedures Participate in financial standards setting and in forecast process Provide input into department’s goal setting process Prepare financial statements and produce budget according to schedule Assist with tax audits and tax returns Develop and document business processes and accounting policies to maintain and strengthen internal controls. What skills, expertise and experience are we looking for? 3- 5 years of experience in accounting Prepare financial statements and produce budget according to schedule Understanding of Tally prime is required Understanding of excel is required Should have knowledge about GST and TDS calculation Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness. Show more Show less

What will you do every day? As a Security & Compliance Specialist, you are responsible for helping the implementation of the organization's information security and compliance programs. You will also help in implementing and reviewing data protection and privacy controls through technical, operational, and administrative measures. The ideal candidate will have good experience in Security in SaaS products, a deep understanding of regulatory requirements, and a proactive approach to managing security threats and third-party risks; someone who enjoys security work and possesses both deep and wide expertise in the security space. Job Responsibilities Develop and Implement Security & Privacy Policies (Primary | Must have) Create and maintain comprehensive security policies and procedures for cloud environments and application security that align with organizational goals and regulatory requirements Ensure policies are regularly updated and communicated to relevant stakeholders; should be an SME for Enterprise Security and Privacy related activities Third-Party Risk Management (Primary | Must have) Handle the third-party risk management activities (TPRM) covering both inbound and outbound assessments (through the Customer & Vendor lifecycles) Collaborate with procurement and legal teams to ensure third-party contracts include appropriate security and compliance requirements (this includes reviews of MSA, Bids, RFP’s) Compliance Oversight (Primary | Must have) Ensure the organization’s compliance with relevant laws, regulations, and standards (e.g., GDPR, HIPAA, ISO 27001, ISO 27701, DPDP, SOC 2); should be an SME for compliance Implementation of minimum 3 standards from GDPR, HIPAA, ISO 27001, ISO 27701, DPDP, SOC 2 Lead internal and external audits and manage responses to audit findings Product Security Practices (Primary | Must have) Integrate security practices into the software development lifecycle (SDLC) and review the releases based on the established Secure SDLC processes Review the Products from time to time checking the availability of enterprise security features Cloud & Infra Security (Secondary | Good to have) Implement, review and maintain robust security controls for cloud platforms (AWS/Azure/GCP) as per the industry best practices (DevSecOps) Perform security assessments/reviews and VA scans (non-mandatory) on cloud infra. Cybersecurity (Secondary | Good to have) Knowledge on Cyber Attack Vectors, Cyber Threat Intelligence, Attack Surface Mgmt., etc. Adequate knowledge on Incident Response, Business Resilience and Risk Management Other Responsibilities To act as a Security & Privacy champion/catalyst for all functions/BUs within the Company This role needs an avert-risk mindset and should handle Incident Management (able to Identify, Analyze, and Resolve Security Incidents) Contribute to the Cloud & CyberSecurity roadmap and act as an internal advisory/consultant Training entire staff about security and privacy best practices whenever necessary Experience & Other Requirements Degree/Diploma in Computer Science / Information Technology / Cybersecurity or equivalent 5+ years (5-7) of experience in information security, with a focus on compliance Proven track record in implementing security and compliance policies & controls in a Product based Product company (preferably in a SaaS-based company) At least 3 years of working and implementation knowledge for any three of the compliances (ISO 27001, 27701, GDPR, HIPAA, SOC 2, DPDP) Good to have working knowledge of Cloud security practices & involved in DevSecOps activities Good research mindset with a zeal to explore, learn, share, and implement Preferable who can join in 30 days Show more Show less

About the job: What do we want to accomplish, and why do we need you? Jio Haptik is an AI leader, having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India's AI market, having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms, including Gartner, G2, Opus Research & more. Recently, Haptik won the award for 'Tech Startup of the Year' in the AI category at the Entrepreneur India Awards 2023 and a gold medal for 'Best Chat & Conversational Bot' at the Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. Ok, you're sold, but what are we looking for in the perfect candidate? Gain complete proficiency in managing billing systems and financial operations with the ability to execute end-to-end billing and collection processes efficiently, including: Key responsibilities: 1. Email Etiquette: Maintain professional and timely communication with both internal and external stakeholders to ensure smooth operations and strong relationships. 2. Building Reports: Create, maintain, and present comprehensive billing and collection reports, ensuring accuracy and consistency. 3. Excel Proficiency: Utilize advanced Excel functions to manage financial data, perform detailed analysis, and generate actionable insights for better decision-making. 4. Contract Interpretation: Possess a deep understanding of client contracts to ensure accurate billing, compliance with terms, and efficient invoicing processes. 5. GST & Tax Knowledge (India-specific): Demonstrate expertise in applying Indian GST and tax regulations to ensure invoicing and collections are fully compliant. 6. Collections and Billing Knowledge: Oversee the complete billing and collections process from invoice generation to payment follow-ups, ensuring timely and accurate handling of financial transactions. 7. Collaboration and Communication: Collaborate with internal teams and communicate effectively with clients to resolve any billing-related concerns or discrepancies. Requirements: 1. A minimum of 1+ year of experience in billing & collections roles. 2. Strong communication skills to ensure professional, clear, and timely email interactions with clients and internal teams. 3. Ability to create accurate and organized billing and collection reports for analysis and decision-making. 4. Advanced knowledge of Excel for managing financial data, performing calculations, and creating reports. 5. Ability to review and interpret client contracts to ensure accurate billing and compliance. 6. Understanding of Indian GST and tax regulations for accurate invoicing and compliance. 7. Comprehensive understanding of the billing and collections process, from invoicing to follow-ups on payments. 8. Experience with Zoho or similar CRM/billing systems is an advantage. Requirements are such a strong word. We don't necessarily expect to find a candidate who has done everything listed, but you should be able to make a credible case that you've done most of it and are ready for the challenge of adding some new things to your resume. More about Haptik- 1. On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal. 2. Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. 3. Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024. 4. Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India. 5. Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool . 6. Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. Who can apply: Only those candidates can apply who: are from Mumbai only Salary: ₹ 2,00,000 - 4,00,000 /year Experience: 0 year(s) Deadline: 2025-06-13 23:59:59 Other perks: Informal dress code, 5 days a week, Health Insurance, Life Insurance Skills required: Accounting, Tally, MS-Excel, Advanced Excel, English Proficiency (Spoken), Collections and GST About Company: Haptik is one of the world's largest conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations to date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of products & tools that can enable any kind of conversational application. With a 100-member strong team, including some of the finest minds in design & product, Haptik is truly poised to lead the conversational AI revolution. We are building bots for all sizes of enterprises, big and small - come and join us!

What we want to accomplish and why we need you? Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. What will you do every day? As a Program Manager, you will play a pivotal role in building and delivering care bots for the Reliance Retail and Jio mart accounts. This role demands strong multitasking abilities, ensuring seamless collaboration across internal and external teams to deliver impactful solutions powered by conversational AI. Your daily responsibilities will include conducting scrums, managing client calls, unblocking project teams, and developing conversational designs and workflows. You will also measure the performance of deployed bots while ensuring stakeholder alignment and maintaining clear communication across all channels. Managing multiple projects and priorities simultaneously will make each day dynamic and engaging. Ok, you're sold, but what are we looking for in the perfect candidate? We’re looking for an experienced and driven individual with a proven track record in project or product management, preferably in consumer-facing products. The ideal candidate will: Collaborate with the Business Development team to refine proposals for prospective clients. Design conversational solutions that align with business goals while ensuring an exceptional user experience. Proactively engage with clients to unblock internal teams, from requirement gathering to dependency closure. Coordinate with internal and external stakeholders to ensure timely project delivery. Champion effective communication by providing regular updates on project deliverables, timelines, and dependencies. Lead scrums and sprints while providing clear direction to development teams on project scope. Partner with the Customer Success team to drive continuous improvements in chatbot performance. Plan development roadmaps for enterprise projects and provide insights to platform owners for ongoing enhancements. Requirements: 3-4 years of experience as a Product or Project Manager, preferably with consumer-facing products. Bachelor's or Master’s degree in any field. Strong understanding of the consumer internet ecosystem; experience in the Chatbot/AI domain is a plus. Proficiency in project/program management tools like Jira, along with strong skills in Excel and Word. Excellent project/program management skills, including stakeholder coordination, task prioritization, and timeline management. High-level understanding of tech platforms, including Android, iOS, Web, and Voice. Prior experience working in startups or successful entrepreneurial ventures. Exceptional problem-solving and analytical skills. Tell me more about Haptik On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal. Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024. Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India. Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness. Show more Show less

What we want to accomplish and why we need you? Having reached over 500 million devices, and processing over 7 billion conversations till date, Haptik is one of the world's largest Conversational Commerce companies. We have built a robust set of technology tools that can enable any kind of conversational application, and are at the forefront of the paradigm shift of interaction from clicks to conversations. With a 400+ member strong team that includes some of the best minds in the industry, we’re truly poised to lead the Conversational Commerce revolution. In 2019, we announced a major strategic partnership with Jio and are now a part of $65 billion internet conglomerate Reliance Jio Platforms. To know more about the Life-at-Haptik, do check out this :3.5 minutes video :Life at Haptik What are Haptik's Core Company Values: Ownership: You ensure things get done, get done on time, and get done correctly. Perseverance: You are resilient against setbacks, sticking with things until you succeed. Agility: You are able to adapt to change without losing momentum and vision. Impact: You deliver the highest-quality work and nothing short of excellence gives you work fulfillment. Integrity: You are trustworthy and always do the right thing, no matter how easy or hard. Tell me more about Haptik On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal. Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. Great culture: The freedom to think and innovate is something that defnes the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024. Emerging technology: We are moving to an AI frst world, and Haptik is one of the largest AI frst companies globally, based out of India. Great customers: Some of the most notable brands in the world - Oyo Rooms, Samsung, Tata Teleservices, Club Mahindra, KFC, Coca-Cola, to count a few. Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. Role Overview: We are seeking a proactive and detail-oriented Accounts & Tax Manager to manage core accounting operations, book closures, revenue recognition, and direct tax compliance. The ideal candidate is a Chartered Accountant with 2–3 years of experience, hands-on expertise in Tally and Excel, and a good understanding of financial and tax reporting. Key Responsibilities: Accounting & Book Closure Manage day-to-day accounting in Tally, including ledger scrutiny, journal entries, and reconciliations. Ensure timely month-end and year-end closure of books with accuracy and completeness. Perform variance analysis and provide detailed reasoning for deviations. Prepare financial schedules and reports for internal review and audits. Revenue Recognition & Projections Ensure proper revenue recognition as per contractual terms and applicable accounting standards. Track revenue accruals, deferred revenue, and coordinate with business teams for billing accuracy. Assist in preparing revenue forecasts and monthly MIS reports. Direct Taxation & Compliance Prepare and file TDS returns, income tax computations, and advance tax payments. Coordinate with consultants for income tax assessments, audits, and compliance notices. Maintain documentation for tax audits and transfer pricing, if applicable. Month-End Reporting Prepare monthly P&L, balance sheet, and variance reports using Excel. Reconcile key accounts and ensure financial data accuracy for reporting to management. Audit Support Support statutory and internal audit processes, including schedule preparation, query resolution, and documentation. Requirements: Chartered Accountant with 2 – 3 years of post-qualification experience in accounting and taxation. Strong hands-on experience with Tally and proficiency in Excel (formulas, pivot tables, reconciliations). Good understanding of accounting principles, tax compliance, and revenue processes. Strong attention to detail, integrity, and time management skills. Experience in a startup or fast-paced environment is an added advantage. Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility, and selflessness. Show more Show less

Marketing- Internship What do we want to accomplish and why do we need you? Haptik is one of the world's largest Conversational AI companies and GenAI solution providers, having reached over 500 million devices, and processed over 15 billion conversations to date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 350-member strong team that is set to double in the coming year, Haptik is truly poised to lead the Conversational AI revolution with some of the best minds in the industry. We are on the lookout for a dynamic and driven individual for the role of Associate Pre Sales. What will you do every day? We are currently seeking a dynamic and motivated Marketing Associate – Intern to join our team. As a Pre Marketing Intern, you will play a crucial role in supporting our sales efforts for our cutting-edge products, specifically Intelligent Virtual Assistants / AI-enabled Chatbots. This is an excellent opportunity for individuals looking to gain hands-on experience in marketing within the tech industry. Lead Generation: Proactively identify and qualify potential leads through research and outreach, contributing to the overall sales pipeline. Market Research: Stay informed about industry trends, competitor products, and customer needs to provide valuable insights to the sales team. Lead qualification Collaboration: Work closely with the sales team to coordinate outreach efforts, schedule appointments, and ensure a smooth transition of leads to the sales pipeline. Data Management: Maintain accurate and up-to-date records in the CRM system, tracking all communication and interactions with potential leads. Skills and Qualifications: Excellent Communication: Strong written and verbal communication skills, with the ability to articulate product features and benefits clearly and persuasively. Research Skills: Proven ability to conduct thorough market research and gather relevant prospect information. Initiative: Self-motivated and proactive, able to identify opportunities and take initiative to drive results. Team Player: Ability to work collaboratively within a team-oriented environment and support team goals. Tech Savvy: A basic understanding of AI technologies, virtual assistants, or chatbots is a plus. Time Management: Effective time management and organizational skills to handle multiple tasks and priorities. Adaptability: Ability to adapt to a dynamic and fast-paced work environment. Requirements: Completed Bachelor's or Master's degree program, preferably in Business, Marketing, or a related field. Available for a 6-month Internship commitment. Proficient in Microsoft Office Suite and CRM tools. Previous Internship experience in sales or customer service is an advantage. Available to work from office ( Mumbai ) If you are a driven and enthusiastic individual looking to kickstart your career in Pre- sales and contribute to the success of innovative technology solutions, we invite you to apply for this exciting internship opportunity. Please submit your CV and a cover letter outlining your relevant experience and interest in the position. Tell me more about Haptik On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal. Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024. Emerging technology: We are moving to an AI-first world, and Haptik is one of the largest AI-first companies globally, based out of India. Great customers: Some of the most notable brands in the world - Oyo Rooms, Samsung, Tata Teleservices, Club Mahindra, KFC, Coca-Cola, to count a few. Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. Working hard for things that we don't care about is stressful, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility, and selflessness. Show more Show less

What we want to accomplish and why we need you? Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. What will you do every day? As a Legal Intern, you will support the legal team in a variety of tasks, including drafting and reviewing contracts, assisting with regulatory compliance, and providing general legal support for our SaaS/AI products and services. Ok, you're sold, but what are we looking for in the perfect candidate? Gain complete proficiency in supporting legal operations, ensuring compliance, and managing contractual processes, with the ability to handle end-to-end legal documentation and research, including: Contract Management: Assist in reviewing, drafting, and revising a variety of legal agreements, including SaaS agreements, NDAs, data processing agreements, and licensing agreements. Legal Research: Conduct in-depth legal research on matters related to AI, data privacy, intellectual property, and regulatory compliance to support the legal team. Documentation & Templates: Help maintain and update legal templates, guidelines, and internal documentation to ensure consistency and compliance. Regulatory Compliance: Assist in the preparation of documents for regulatory filings, ensuring adherence to applicable laws and industry standards. Meeting Support: Support the legal team in preparing materials for meetings, including research, presentations, and memos. Contract Review: Contribute to the review of customer contracts, ensuring alignment with business interests and risk mitigation strategies. Industry Awareness: Stay abreast of evolving laws and regulations related to technology, data privacy, intellectual property, and SaaS. Corporate Governance: Assist with corporate governance matters and support internal compliance audits. Product & IP Support: Provide assistance with legal issues related to product development, including intellectual property protection and enforcement. Requirements* Currently pursuing a law degree (JD or LLB) from an accredited law school with a strong interest in technology law, SaaS, AI, intellectual property, and data privacy. Proficient in legal research and writing, with a solid understanding of legal concepts related to SaaS, cloud computing, and AI technologies. Detail-oriented, highly organized, and capable of managing multiple tasks in a fast-paced environment while maintaining confidentiality and handling sensitive information with discretion. Strong analytical and problem-solving skills, with the ability to work independently and collaborate effectively with cross-functional teams. Excellent communication skills, both written and verbal. Preferred qualifications include prior experience or coursework in technology law, data privacy (e.g., GDPR, CCPA), intellectual property, SaaS agreements, and familiarity with industry regulations such as GDPR, CCPA, and HIPAA. Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. Tell me more about Haptik On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal. Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024. Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India. Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

We’re hiring a street-smart, hungry intern to join our Marketing team and roll up their sleeves on the stuff that moves the needle. This is not a coffee-fetching, slide-polishing kind of internship. You’ll be doing real, high-impact work that supports sales, growth, and GTM. We’ll coach you on tools and strategy—but you need to bring the hustle. Selected Intern’s Day-to-day Responsibilities Include Build high-quality lead lists using tools like LinkedIn Sales Navigator, Lusha, etc. Clean and enrich CRM data by understanding ideal customer profiles (ICPs), industries, and key decision-makers. Assist in setting up email campaigns via tools like FreshSales, SendGrid, or HubSpot. Ensure campaign hygiene manage lists, segments, review copies, and validate links. Distribute content across websites, newsletters, blogs, and social media. Monitor and analyze performance metrics and suggest actionable improvements. Coordinate internally, manage digital assets, and maintain marketing hygiene. Support influencer operations, customer marketing, and feedback collection. Perks & Benefits Real, hands-on startup experience—not just observation. Access to end-to-end marketing and go-to-market (GTM) playbooks. Coaching and cross-functional mentorship. Internship certificate. About Company: Haptik is one of the world's largest conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations to date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of products & tools that can enable any kind of conversational application. With a 100-member strong team, including some of the finest minds in design & product, Haptik is truly poised to lead the conversational AI revolution. We are building bots for all sizes of enterprises, big and small - come and join us! Show more Show less

What we want to accomplish and why we need you? Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. What will you do every day? As a Legal Intern, you will support the legal team in a variety of tasks, including drafting and reviewing contracts, assisting with regulatory compliance, and providing general legal support for our SaaS/AI products and services. Ok, you're sold, but what are we looking for in the perfect candidate? Gain complete proficiency in supporting legal operations, ensuring compliance, and managing contractual processes, with the ability to handle end-to-end legal documentation and research, including: Contract Management: Assist in reviewing, drafting, and revising a variety of legal agreements, including SaaS agreements, NDAs, data processing agreements, and licensing agreements. Legal Research: Conduct in-depth legal research on matters related to AI, data privacy, intellectual property, and regulatory compliance to support the legal team. Documentation & Templates: Help maintain and update legal templates, guidelines, and internal documentation to ensure consistency and compliance. Regulatory Compliance: Assist in the preparation of documents for regulatory filings, ensuring adherence to applicable laws and industry standards. Meeting Support: Support the legal team in preparing materials for meetings, including research, presentations, and memos. Contract Review: Contribute to the review of customer contracts, ensuring alignment with business interests and risk mitigation strategies. Industry Awareness: Stay abreast of evolving laws and regulations related to technology, data privacy, intellectual property, and SaaS. Corporate Governance: Assist with corporate governance matters and support internal compliance audits. Product & IP Support: Provide assistance with legal issues related to product development, including intellectual property protection and enforcement. Requirements* Currently pursuing a law degree (JD or LLB) from an accredited law school with a strong interest in technology law, SaaS, AI, intellectual property, and data privacy. Proficient in legal research and writing, with a solid understanding of legal concepts related to SaaS, cloud computing, and AI technologies. Detail-oriented, highly organized, and capable of managing multiple tasks in a fast-paced environment while maintaining confidentiality and handling sensitive information with discretion. Strong analytical and problem-solving skills, with the ability to work independently and collaborate effectively with cross-functional teams. Excellent communication skills, both written and verbal. Preferred qualifications include prior experience or coursework in technology law, data privacy (e.g., GDPR, CCPA), intellectual property, SaaS agreements, and familiarity with industry regulations such as GDPR, CCPA, and HIPAA. Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. Tell me more about Haptik On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal. Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024. Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India. Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness. Show more Show less

What we want to accomplish and why we need you? Having reached over 500 million devices, and processing over 7 billion conversations till date, Haptik is one of the world's largest Conversational Commerce companies. We have built a robust set of technology tools that can enable any kind of conversational application, and are at the forefront of the paradigm shift of interaction from clicks to conversations. With a 400+ member strong team that includes some of the best minds in the industry, we’re truly poised to lead the Conversational Commerce revolution. In 2019, we announced a major strategic partnership with Jio and are now a part of $65 billion internet conglomerate Reliance Jio Platforms. To know more about the Life-at-Haptik, do check out this ~3.5 minutes video : Life at Haptik What are Haptik's Core Company Values: Ownership: You ensure things get done, get done on time, and get done correctly. Perseverance: You are resilient against setbacks, sticking with things until you succeed. Agility: You are able to adapt to change without losing momentum and vision. Impact: You deliver the highest-quality work and nothing short of excellence gives you work fulfillment. Integrity: You are trustworthy and always do the right thing, no matter how easy or hard. Tell me more about Haptik On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal. Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. Great culture: The freedom to think and innovate is something that defnes the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024. Emerging technology: We are moving to an AI frst world, and Haptik is one of the largest AI frst companies globally, based out of India. Great customers: Some of the most notable brands in the world - Oyo Rooms, Samsung, Tata Teleservices, Club Mahindra, KFC, Coca-Cola, to count a few. Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. Role Overview: We are seeking a proactive and detail-oriented Accounts & Tax Manager to manage core accounting operations, book closures, revenue recognition, and direct tax compliance. The ideal candidate is a Chartered Accountant with 2–3 years of experience, hands-on expertise in Tally and Excel, and a good understanding of financial and tax reporting. Key Responsibilities: Accounting & Book Closure Manage day-to-day accounting in Tally, including ledger scrutiny, journal entries, and reconciliations. Ensure timely month-end and year-end closure of books with accuracy and completeness. Perform variance analysis and provide detailed reasoning for deviations. Prepare financial schedules and reports for internal review and audits. Revenue Recognition & Projections Ensure proper revenue recognition as per contractual terms and applicable accounting standards. Track revenue accruals, deferred revenue, and coordinate with business teams for billing accuracy. Assist in preparing revenue forecasts and monthly MIS reports. Direct Taxation & Compliance Prepare and file TDS returns, income tax computations, and advance tax payments. Coordinate with consultants for income tax assessments, audits, and compliance notices. Maintain documentation for tax audits and transfer pricing, if applicable. Month-End Reporting Prepare monthly P&L, balance sheet, and variance reports using Excel. Reconcile key accounts and ensure financial data accuracy for reporting to management. Audit Support Support statutory and internal audit processes, including schedule preparation, query resolution, and documentation. Requirements: Chartered Accountant with 2 – 3 years of post-qualification experience in accounting and taxation. Strong hands-on experience with Tally and proficiency in Excel (formulas, pivot tables, reconciliations). Good understanding of accounting principles, tax compliance, and revenue processes. Strong attention to detail, integrity, and time management skills. Experience in a startup or fast-paced environment is an added advantage. Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility, and selflessness.

What we want to accomplish and why we need you Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013 Reliance Jio Digital Services acquired Haptik in April 2019 Haptik currently leads Indias AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more Recently Haptik won the award for ?Tech Startup of the Year? in the AI category at Entrepreneur India Awards 2023, and gold medal for ?Best Chat & Conversational Bot? at Martequity Awards 2023 Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore What will you do every day As a Program Manager, you will play a pivotal role in building and delivering care bots for the Reliance Retail and Jiomart accounts This role demands strong multitasking abilities, ensuring seamless collaboration across internal and external teams to deliver impactful solutions powered by conversational AI Your daily responsibilities will include conducting scrums, managing client calls, unblocking project teams, and developing conversational designs and workflows You will also measure the performance of deployed bots while ensuring stakeholder alignment and maintaining clear communication across all channels Managing multiple projects and priorities simultaneously will make each day dynamic and engaging Ok, you're sold, but what are we looking for in the perfect candidate Were looking for an experienced and driven individual with a proven track record in project or product management, preferably in consumer-facing products The ideal candidate will: Collaborate with the Business Development team to refine proposals for prospective clients Design conversational solutions that align with business goals while ensuring an exceptional user experience Proactively engage with clients to unblock internal teams, from requirement gathering to dependency closure Coordinate with internal and external stakeholders to ensure timely project delivery Champion effective communication by providing regular updates on project deliverables, timelines, and dependencies Lead scrums and sprints while providing clear direction to development teams on project scope Partner with the Customer Success team to drive continuous improvements in chatbot performance Plan development roadmaps for enterprise projects and provide insights to platform owners for ongoing enhancements Requirements: 3-4 years of experience as a Product or Project Manager, preferably with consumer-facing products Bachelor's or Masters degree in any field Strong understanding of the consumer internet ecosystem; experience in the Chatbot/AI domain is a plus Proficiency in project/program management tools like Jira, along with strong skills in Excel and Word Excellent project/program management skills, including stakeholder coordination, task prioritization, and timeline management High-level understanding of tech platforms, including Android, iOS, Web, and Voice Prior experience working in startups or successful entrepreneurial ventures Exceptional problem-solving and analytical skills Tell me more about Haptik On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators Great culture: The freedom to think and innovate is something that defines the culture of Haptik Every person is approachable While we are working hard, it is also important to take breaks to not get too worked up Huge market: Disrupting a massive, growing AI market The global market is projected to attain a valuation of $9 billion by the end of 2024 Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India Great customers: Some of the most notable brands in the world Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool Impact: A fun and exciting start-up culture that empowers its people to make a huge impact Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness Show more Show less

What will you do every day As a Security & Compliance Specialist, you are responsible for helping the implementation of the organization's information security and compliance programs You will also help in implementing and reviewing data protection and privacy controls through technical, operational, and administrative measures The ideal candidate will have good experience in Security in SaaS products, a deep understanding of regulatory requirements, and a proactive approach to managing security threats and third-party risks; someone who enjoys security work and possesses both deep and wide expertise in the security space Job Responsibilities Develop and Implement Security & Privacy Policies (Primary | Must have) Create and maintain comprehensive security policies and procedures for cloud environments and application security that align with organizational goals and regulatory requirements Ensure policies are regularly updated and communicated to relevant stakeholders; should be an SME for Enterprise Security and Privacy related activities Third-Party Risk Management (Primary | Must have) Handle the third-party risk management activities (TPRM) covering both inbound and outbound assessments (through the Customer & Vendor lifecycles) Collaborate with procurement and legal teams to ensure third-party contracts include appropriate security and compliance requirements (this includes reviews of MSA, Bids, RFPs) Compliance Oversight (Primary | Must have) Ensure the organizations compliance with relevant laws, regulations, and standards (e g-, GDPR, HIPAA, ISO 27001, ISO 27701, DPDP, SOC 2); should be an SME for compliance Implementation of minimum 3 standards from GDPR, HIPAA, ISO 27001, ISO 27701, DPDP, SOC 2 Lead internal and external audits and manage responses to audit findings Product Security Practices (Primary | Must have) Integrate security practices into the software development lifecycle (SDLC) and review the releases based on the established Secure SDLC processes Review the Products from time to time checking the availability of enterprise security features Cloud & Infra Security (Secondary | Good to have) Implement, review and maintain robust security controls for cloud platforms (AWS/Azure/GCP) as per the industry best practices (DevSecOps) Perform security assessments/reviews and VA scans (non-mandatory) on cloud infra Cybersecurity (Secondary | Good to have) Knowledge on Cyber Attack Vectors, Cyber Threat Intelligence, Attack Surface Mgmt , etc- Adequate knowledge on Incident Response, Business Resilience and Risk Management Other responsibilities To act as a Security & Privacy champion/catalyst for all functions/BUs within the Company This role needs an avert-risk mindset and should handle Incident Management (able to Identify, Analyze, and Resolve Security Incidents) Contribute to the Cloud & CyberSecurity roadmap and act as an internal advisory/consultant Training entire staff about security and privacy best practices whenever necessary Experience & Other Requirements Degree/Diploma in Computer Science / Information Technology / Cybersecurity or equivalent 2+ years (2-5) of experience in information security, with a focus on compliance Proven track record in implementing security and compliance policies & controls in a Product based Product company (preferably in a SaaS-based company) At least 2 years of working and implementation knowledge for any three of the compliances (ISO 27001, 27701, GDPR, HIPAA, SOC 2, DPDP) Good to have working knowledge of Cloud security practices & involved in DevSecOps activities Good research mindset with a zeal to explore, learn, share, and implement Preferable who can join in 30 days Show more Show less

What we want to accomplish and why we need you? Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. What will you do every day? As a Lead Generation Intern, you will work closely with the sales team and contribute to various aspects of the sales process, including: Lead Generation: Proactively identify and qualify potential leads through detailed research and outreach. Market Research: Conduct in-depth research on industry trends, competitor products, and customer needs to provide valuable insights. Lead Qualification: Evaluate leads based on defined criteria to ensure alignment with our products and services. Sales Support: Collaborate with the sales team to coordinate outreach efforts, schedule meetings, and support the end-to-end sales process. Data Management: Maintain accurate records in the CRM system, tracking all communication and lead interactions. Requirements* Currently pursuing or recently completed a Bachelor’s or Master’s degree, preferably in Business, Marketing, or a related field. Open to a 3-month full-time internship and available to work from our Mumbai office. Proficiency in Microsoft Office Suite and familiarity with CRM platforms. Strong written and verbal communication skills to effectively articulate product value. Ability to conduct thorough market research and gather insights on potential prospects. Support the sales team by managing the end-to-end sales process, including lead qualification and follow-ups. Self-motivated, proactive, and results-driven. Ability to work seamlessly within a team-oriented environment. Basic understanding of AI technologies, virtual assistants, or SaaS platforms (preferred but not mandatory). Strong organizational skills to manage multiple tasks and priorities. Comfortable working in a dynamic, fast-paced environment. Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. Tell me more about Haptik On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal. Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024. Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India. Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness. Show more Show less

What we want to accomplish and why we need you? Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. What will you do every day? As a BDR, your role will be pivotal in identifying new sales opportunities and nurturing relationships with Jio accounts. Your contributions will help us expand our market presence, find new customers, and strengthen our partnerships with key clients. Ok, you're sold, but what are we looking for in the perfect candidate? Lead Generation & Outreach : Focus on finding and reaching new customers through outbound campaigns and networking, targeting potential clients in a competitive market. Manage Jio Accounts : Build and nurture strong relationships with key stakeholders within Jio’s diverse businesses, identifying opportunities for collaboration and growth. Collaboration with Internal Teams : Work closely with internal teams to deliver customized solutions and cross-sell opportunities to Jio accounts. Sales Pipeline Support : Support the sales team by driving qualified leads, setting meetings, and ensuring the sales pipeline is filled with high-potential opportunities. Outbound Campaigns : Run consistent and targeted outbound campaigns to acquire new customers, ensuring that we reach the right prospects at the right time. Cross-sell and Upsell : Identify and explore cross-sell and upsell opportunities within the Jio ecosystem to further strengthen the partnership and maximize revenue. Market Research : Continuously research the market to understand customer needs, competitive trends, and opportunities to enhance our offerings. Requirements* Bachelor’s degree in Business, Marketing, or a related field. 1-4 years of experience in a B2B sales, business development, or account management role, preferably in the tech or AI industry. Strong communication skills, with an ability to engage customers and manage relationships effectively. Self-motivated with a proven track record in generating leads and contributing to the growth of a sales pipeline. Familiarity with CRM tools (Salesforce, HubSpot, etc.) for lead tracking and pipeline management. Ability to work collaboratively with cross-functional teams to deliver exceptional solutions to clients. A proactive and goal-oriented mindset with the ability to adapt to changing market conditions. * Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. Tell me more about Haptik On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal. Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024. Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India. Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness. 1-2 years of experience in sales or business development Proven expertise in prospecting, research, and lead qualification Strong communication, presentation, and negotiation skills Basic technical understanding (preferred, but not mandatory) Ability to collaborate effectively with cross-functional teams Proficiency in CRM tools for lead tracking and pipeline management Demonstrated ability to build and nurture long-term client relationships

What we want to accomplish and why we need you? Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. What will you do every day? As a BDR, your role will be pivotal in identifying new sales opportunities and nurturing relationships with Jio accounts. Your contributions will help us expand our market presence, find new customers, and strengthen our partnerships with key clients. Ok, you're sold, but what are we looking for in the perfect candidate? Lead Generation & Outreach: Focus on finding and reaching new customers through outbound campaigns and networking, targeting potential clients in a competitive market. Manage Jio Accounts: Build and nurture strong relationships with key stakeholders within Jio’s diverse businesses, identifying opportunities for collaboration and growth. Collaboration with Internal Teams: Work closely with internal teams to deliver customized solutions and cross-sell opportunities to Jio accounts. Sales Pipeline Support: Support the sales team by driving qualified leads, setting meetings, and ensuring the sales pipeline is filled with high-potential opportunities. Outbound Campaigns: Run consistent and targeted outbound campaigns to acquire new customers, ensuring that we reach the right prospects at the right time. Cross-sell and Upsell: Identify and explore cross-sell and upsell opportunities within the Jio ecosystem to further strengthen the partnership and maximize revenue. Market Research: Continuously research the market to understand customer needs, competitive trends, and opportunities to enhance our offerings. Requirements* Bachelor’s degree in Business, Marketing, or a related field. 3-4 years of experience in a B2B sales, business development, or account management role, preferably in the tech or AI industry. Strong communication skills, with an ability to engage customers and manage relationships effectively. Self-motivated with a proven track record in generating leads and contributing to the growth of a sales pipeline. Familiarity with CRM tools (Salesforce, HubSpot, etc.) for lead tracking and pipeline management. Ability to work collaboratively with cross-functional teams to deliver exceptional solutions to clients. A proactive and goal-oriented mindset with the ability to adapt to changing market conditions. Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. Tell me more about Haptik On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal. Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024. Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India. Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness. 1-2 years of experience in sales or business development Proven expertise in prospecting, research, and lead qualification Strong communication, presentation, and negotiation skills Basic technical understanding (preferred, but not mandatory) Ability to collaborate effectively with cross-functional teams Proficiency in CRM tools for lead tracking and pipeline management Demonstrated ability to build and nurture long-term client relationships

What we want to accomplish and why we need you? Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. What will you do every day? You will be hunting for new enterprise prospects who fall within the target segments for Haptik. You will create value by driving growth for Haptik in the Enterprise segment. You should be someone who loves software and can communicate its impact with ease to Enterprise customers. You should be someone who cares deeply about clients and is a master of follow-throughs and sales closures. We expect the sales manager to nurture all inbound leads and identify the right opportunities where Haptik’s advanced conversational Gen AI solutions can benefit the clients. Your ability to solve and identify the right product fit that addresses the client’s problem will differentiate you from the rest. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues. Ok, you're sold, but what are we looking for in the perfect candidate? Identify new sales opportunities in newer markets and verticals and prospect clients via social, cold calling, or other mechanisms. Evaluate sales opportunities and business case presentation for new clients in India. Expand market penetration and grow the profits. Put Product / technical knowledge to commercial use and prepare estimates in accordance with sales and pricing policy. Drive high standards of customer service and satisfaction throughout all areas of the business. Build, forecast, and manage the pipeline to consistently meet revenue quota. Prepare sales proposals, RFPs, and agreements to ensure timely sales closures. Demonstrate high account management standards to ensure customer satisfaction. Responsible for working closely with product and sales teams to develop all collateral such as sales decks, one-pagers, technical documents, etc. Represent the company across industry events and conferences. Requirements* 3+ years experience in B2B Software Sales or related fields. Bachelor’s Degree in any discipline, MBA a plus. Excellent communication skills, both written and verbal. Creative, resourceful, detail-oriented, highly organized, hands-on. Strong problem-solving and analytical skills. Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment. * Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. Tell me more about Haptik On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal. Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024. Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India. Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

You will be building, managing, and maintaining large-scale systems and architecture for our platform. The platform spans multiple services/microservices that run on fully container orchestrated environments. You will be playing a key role in shaping the architecture of the company that is growing exponentially. We aim to have a fast, agile, and automated DevOps philosophy that will provide a world-class experience to our users with minimal or zero downtime. Responsibilities Own all the existing cloud infrastructure (AWS - EC2 RDS, Elasticache, and much more, GCP, Azure). Implement pipelines to automate deployment and scaling. Build a Security-first architecture. Assist development teams with any infrastructure needs and technical support. Available 247 for any production issues (Site Reliability). Perform root cause analysis for production errors. Ability to research and implement new technologies to scale the Haptik Systems end-to-end. Create and maintain a backlog on JIRA. Implement security philosophies to build a bulletproof system. Help with cost optimizations of infrastructure. Mentor, motivate, and inspire your team by providing regular feedback and working closely with them to align their personal goals with those of the entire team. Requirements 5+ years of work experience as a DevOps Implementation Engineer or similar software engineering role. Sound knowledge of Kubernetes and similar orchestration methodologies for Containers. Significant technical, automation, and programming experience throughout the full lifecycle of enterprise SDLC. A comprehensive understanding of enterprise software development tools and methodologies, including typical enterprise application architectures, and the ability to write scripted or compiled applications and automation code. Hands-on experience with AWS services (EC2 VPC, RDS, Route53 and others). Worked with next-gen infrastructure and application monitoring, Service discovery tools (Grafana, Prometheus, Zabbix, New Relic, Consul, etc. ) Inquisitive nature and a Self-starter who can implement with minimal guidance. Experience with DevOps techniques and philosophies. Experience with deploying and maintaining high-traffic infrastructure (performance testing is a plus). Extensive hands-on experience with SQL databases and NoSQL is a plus. Expert with scripting languages (high five on Python and/or shell). Experience with configuration management at the scale of over 100 servers ( Ansible/Puppet/Chef, etc. ) and Infrastructure as Code (Terraform). This job was posted by Priya Agrawal from Haptik.

What we want to accomplish and why we need you? Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. What will you do every day? You will have the opportunity to work closely with a variety of clients from top corporates, to fast-growing startups, to top eCommerce and internet companies in India. Each client has unique needs and you act as a trusted business advisor, helping them effectively leverage our chatbots to drive impact in mission-critical areas of their organization. At Haptik, Customer Success sits at the nexus of sales, platform, UX and product helping to drive company growth and transforming the conversational AI landscape in the world. Customer Success Managers act as consultative business partners to our largest customers, serving as a bridge between their needs and our product. You will be actively tracking and driving ROI for the clients under your management and you will be constantly thinking on doing things at scale. Do you thrive on consulting closely with clients on their core business objectives? Are you looking for truly fascinating and inspiring work, where you will work alongside an amazing team, harnessing the power of an extraordinary product, for a company with unlimited growth potential? If the answer is yes, then look no further. Ok, you're sold, but what are we looking for in the perfect candidate? Business Advisor to our clients working towards achieving their business goals and success metrics. Ability to manage client relationships and expectations Goal-oriented and data-driven to actively track bot performance and drive metrics like customer satisfaction, Adoption, and Usage for clients. Analyze customer data to improve the end-user experience Experience with metrics like NRR - Net Recurring revenue, GRR, CSAT, and NPS.Work closely with cross-functional teams, internal and external with ease to drive these goals Excellent communication skills. Remember communication is not what you say but what other people understand. Be the user experience and solutioning expert, guiding the team to build right conversational experiences to solve client issues. Passionate about Customer Experience and ability to be an active voice in guiding Product Roadmap Keep up with the trends in the industry and platform capabilities of the competition. Manage all customer communications for your accounts and ensure that all customer issues are dealt with in an efficient and timely manner Be responsible for upselling and renewals, and increase the revenue per client. Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals. Identify patterns among bot performance and contribute towards developing best practices, FAQs, and knowledge base for using the Haptik platform and actively look for ways to improve process efficiencies and effectiveness Strong team player with a success-oriented attitude and a keen focus on analyzing the objective of the project and achieving it Be a cultural champion and energy driver Requirements* 5-6 years of experience in Account Management/Client handling Profiles Exceptional communication skills, both oral and written, coupled with excellent listening skills Analytical and data-driven with the ability to deal with multiple stakeholders. Demonstration of good product and consumer thinking during his/her career Hands-on and a quick learner. Comfortable with learning new technology Basic tech skills especially knowledge of API integrations This role provides you access to the Personally Identifiable Information or Protected health information for which you will be able to follow secure data handling practices to safeguard and protect such data. Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. Tell me more about Haptik On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal. Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30, and MIT 35 Under 35 Innovators. Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024. Emerging technology: We are moving to an AI-first world, and Haptik is one of the largest AI-first companies globally, based out of India. Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

What we want to accomplish and why we need you? Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. What will you do every day? As a BDR, your role will be pivotal in identifying new sales opportunities and nurturing relationships with Jio accounts. Your contributions will help us expand our market presence, find new customers, and strengthen our partnerships with key clients. Ok, you're sold, but what are we looking for in the perfect candidate? Lead Generation & Outreach : Focus on finding and reaching new customers through outbound campaigns and networking, targeting potential clients in a competitive market. Manage Jio Accounts : Build and nurture strong relationships with key stakeholders within Jio’s diverse businesses, identifying opportunities for collaboration and growth. Collaboration with Internal Teams : Work closely with internal teams to deliver customized solutions and cross-sell opportunities to Jio accounts. Sales Pipeline Support : Support the sales team by driving qualified leads, setting meetings, and ensuring the sales pipeline is filled with high-potential opportunities. Outbound Campaigns : Run consistent and targeted outbound campaigns to acquire new customers, ensuring that we reach the right prospects at the right time. Cross-sell and Upsell : Identify and explore cross-sell and upsell opportunities within the Jio ecosystem to further strengthen the partnership and maximize revenue. Market Research : Continuously research the market to understand customer needs, competitive trends, and opportunities to enhance our offerings. Requirements* 1-2 years of experience in sales or business development Proven expertise in prospecting, research, and lead qualification Strong communication, presentation, and negotiation skills Basic technical understanding (preferred, but not mandatory) Ability to collaborate effectively with cross-functional teams Proficiency in CRM tools for lead tracking and pipeline management Demonstrated ability to build and nurture long-term client relationships Familiarity with CRM tools (Salesforce, HubSpot, etc.) for lead tracking and pipeline management. Ability to work collaboratively with cross-functional teams to deliver exceptional solutions to clients. A proactive and goal-oriented mindset with the ability to adapt to changing market conditions. * Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. Tell me more about Haptik On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal. Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024. Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India. Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.