1.0 - 5.0 years

0 - 2 Lacs

nadiad, godhra, vadodara

Work from Office

1. Partner & Technician Management Shortlist, onboard, certify, and evaluate partners/technicians performance as per SOPs. Ensure availability and manage upgrades or terminations 2. Training & Development Conduct initial training, reskilling, upskilling, and periodic refresher programs. Deliver hands-on field training through OJTs 3. Performance Monitoring & Customer Support Track KPIs and performance metrics of partners and technicians. Take corrective actions based on evaluation outcomes. Guide and support in resolving escalated issues within TAT to ensure customer satisfaction. 4. Operational Compliance Conduct audits, inventory reconciliation, and FTTx device inspections. 5. Mobility Device Services Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades. Train and support extended service points. 6. Field Readiness & Ad-hoc Activities Travel to touchpoints as required. Participate in special initiatives like complaint handling, out-calling, and coaching Jio Associates.

Posted 2 days ago

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Digital Repair Specialist Jio

2.0 - 6.0 years

0 Lacs

gujarat

On-site

You should have skills in mobile devices, field engineering, networking, troubleshooting, installation, and splicing. Your responsibilities will include installing CPE devices and managing daily partners. You will need to address partner queries, ensure quality installations, interact with customers, and troubleshoot device defects. Additionally, you will be responsible for handling device queries, recording job details in the CRM portal, upgrading device software, and assembling/dismantling smartphones. You may also need to repair handsets, verify devices for exchange, inspect FTTx devices, and travel to touch points. Providing training/support to service points and fulfilling adhoc responsibilities as per business requirements will also be part of your role.,

Posted 6 days ago

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