Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Regional Security Lead, assigned to a specific client, will work closely with the Global Security Operations team to assist in regional projects for tasks related to strategic security, intelligence support and drafting of high-level stakeholder communications. Responsibilities Field Support & Rapid Response : Provide timely response and resolution to field-related security incidents involving BDAs or merchant disputes. Police & Legal Liaison : Handle cases involving police complaints or detentions; coordinate with legal teams and ensure BDAs are represented and protected. Documentation & Reporting : Maintain real-time incident logs and share weekly reports with security leadership. Conflict Resolution : Mediate merchant issues, manage public complaints, and de-escalate on-ground tensions. Risk Scanning & Prevention : Identify risk-prone areas and provide proactive advisories to the business team. Emergency Management : Trigger escalation protocols during crises involving violence, mob presence, or reputational risk. Training & Awareness : Conduct safety and awareness workshops for BDAs on handling adverse situations and reporting procedures. Cross-functional Coordination : Collaborate with Legal, HR, and Operations for resolution and preventive action. Stakeholder Engagement : Build rapport with local law enforcement and merchants to enable smooth business operations. All other duties, as assigned. Qualifications Minimum 4–6 years of experience in security operations, field risk management, or law enforcement. Preferred experience in fast-paced retail, fintech, or e-commerce environments. Strong crisis handling, negotiation, and interpersonal communication skills. Familiarity with local laws, FIR/NCR procedures, and police protocols. Ability to operate on-field during emergencies, including odd hours. Comfortable using digital tools for reporting and communication (Excel, WhatsApp-based tracking, etc.). Fluency in English and local/regional language is a must. Must-Have Attributes High situational awareness Quick decision-making and calm demeanor under pressure Professional integrity and discretion Flexibility to travel across zones as required Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. Regular computer usage. Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations. Exposure to sensitive and confidential information. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
