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1.0 - 6.0 years

2 - 4 Lacs

Ongole, Eluru, Vizianagaram

Work from Office

Lead & motivate team to identify potential clients Implement strategies for upselling & revenue growth Maintain client relationships to generate business & referrals Analyze market to understand customer needs Monitor sales activities & performance Required Candidate profile Any Graduate Min. 1 year of Sales experience Good communication skills Strong Network Leadership skills & Convincing Power Age up to 40 years Share CV at Jyoti@theinfinityspace.com Sr HR Jyoti Perks and benefits On Roll Job - PF Medical Benefits Family Insurance

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1.0 - 6.0 years

2 - 4 Lacs

Vijayawada, Visakhapatnam, Guntur

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Lead & motivate team to identify potential clients Implement strategies for upselling & revenue growth Maintain client relationships to generate business & referrals Analyze market to understand customer needs Monitor sales activities & performance Required Candidate profile Any Graduate Min. 1 year of Sales experience Good communication skills Strong Network Leadership skills & Convincing Power Age up to 40 years Share CV at Jyoti@theinfinityspace.com Sr HR Jyoti Perks and benefits On Roll Job - PF Medical Benefits Family Insurance

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0.0 - 5.0 years

2 - 4 Lacs

Tumkur, Davangere, Shimoga

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Lead & motivate team to identify potential clients Implement strategies for upselling & revenue growth Maintain client relationships to generate business & referrals Analyze market to understand customer needs Monitor sales activities & performance Required Candidate profile Any Graduate Min. 1 year of Sales experience Good communication skills Strong Network Leadership skills & Convincing Power Age up to 40 years Share CV at Jyoti@theinfinityspace.com Sr HR Jyoti Perks and benefits On Roll Job - PF Medical Benefits Family Insurance

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3.0 - 6.0 years

2 - 7 Lacs

Chennai, India

Work from Office

We are seeking an experienced SAP FICO Consultant with 3 to 6 years of hands-on experience in SAP Finance (FI) and Controlling (CO) modules. The ideal candidate will possess a solid understanding of financial processes and their integration with other SAP modules, and will contribute to both support and implementation projects. Key Responsibilities: Analyze business requirements and provide solutions in SAP FICO. Configure and customize FI (GL, AP, AR, Asset Accounting) and CO (Cost Center, Internal Orders, Profit Center, Product Costing, COPA) modules. Work on SAP implementations, rollouts, and support projects. Collaborate with cross-functional teams and users for requirement gathering, testing, and training. Perform unit testing, integration testing, and assist in UAT. Provide user support and resolve incidents promptly. Prepare documentation, including FS, TS, training manuals, and SOPs. Ensure compliance with company policies, SOX, and audit standards. Required Skills & Qualifications: Experience in SAP FICO implementation and support. Strong knowledge in core SAP FI & CO modules Good understanding of integration with MM, SD, and PP modules. Hands-on experience in at least one full-cycle implementation. Strong problem-solving and analytical skills Excellent communication and client-handling abilities. Education: Bachelor's degree in Finance, Accounting

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7.0 - 11.0 years

0 - 0 Lacs

bangalore

On-site

Hi Folks, Job Title: Java Tech Lead (Female Candidates Only) Location: Bangalore (Hybrid/On-site) Experience: 79 Years (Java/Backend Development) Company Type: Product-Based Role Overview: Key Requirements: Java/Core Java: 79 years of solid experience Spring Boot: Strong hands-on experience Microservices, Multithreading, Design Patterns Frameworks: Spring Boot, Spring Security, JAX-RS, Hystrix, Kafka ORM: Spring Data JPA, Hibernate Cloud: AWS (MSK, S3), Serverless Lambda functions Build Tools: Maven, Gradle Lead and own end-to-end backend architecture and development Design, implement, and scale microservices-based systems Mentor team members and conduct code reviews Collaborate with product and DevOps teams Ensure performance, security, and scalability Share your Updated CV at gaurav.singh@mnrsolutions.in

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3.0 - 8.0 years

0 - 0 Lacs

bangalore, bangladesh, andaman-nicobar

On-site

We are looking for a skilled Construction expeditor to facilitate the smooth completion of construction projects. You will ensure that every construction site or job has an adequate and timely flow of materials and equipment. A construction expeditor must be a well-organized individual able to multitask. You should possess great communication skills and ability to solve problems. Experience in project management will be very useful as knowledge of basic purchasing and technical principles. The goal is to support the timely and cost-effective completion of construction projects.

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3.0 - 6.0 years

0 - 0 Lacs

bangalore

On-site

Job Description: Job Opening: BPO TEAM LEADER Location: Bangalore Experience: 2 to 6 Year Employment Type: Full-Time Languages : English & Hindi (or any regional) Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attrition, shrinkage, quality, and schedule adherence. Collaborate with clients to understand business requirements and ensure service delivery expectations are met. Drive continuous improvement initiatives focused on productivity, efficiency, and customer experience. Generate and present operational performance reports to senior management and clients. Ensure strict compliance with company policies, data protection protocols, and industry regulations.

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k call manish@7848820049 call mayur@9343402211

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3.0 - 7.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As a Senior Sales Executive at Sarvam Logistics, you will be responsible for identifying leads in the designated regions of Coimbatore, Tuticorin, Chennai, and Tirupur for direct marketing. You will play a crucial role in understanding the sales process and customer requirements to effectively schedule visits, deliver compelling sales pitches, and convert opportunities for our organization. Managing opportunities from initiation to service fulfillment, as well as maintaining consistent contact with existing customers, will be key aspects of your role. To excel in this position, you must possess efficient communication skills, a strong understanding of sales processes, and in-depth knowledge of Air Freight, Sea Freight, and Customs Clearance products. Your ability to handle project planning, negotiation, quotation preparation, and presentations will be essential. A successful candidate will be a graduate with proficiency in English and the local language, along with at least 3 years of experience in Logistics sales, particularly in freight forwarding, with a proven track record. Candidates with experience in renowned companies will be given preference. The ideal candidate for this role should demonstrate a passionate, enthusiastic, sincere, honest, and hardworking attitude to thrive in a fast-paced and growing logistics firm like Sarvam. If you are seeking a challenging and rewarding opportunity to further your career in sales, we encourage you to apply by sending your CV to hr@sarvamlogistics.com. Join us at Sarvam Logistics, where we value talents and offer exponential growth opportunities for individuals who are ready to take on new challenges.,

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4.0 - 8.0 years

0 Lacs

karnataka

On-site

This position is responsible for the supervision of shift operations to ensure the safe, efficient, and effective operations of manufacturing, filling, and warehouse departments. The Production Supervisor is accountable for meeting goals related to Safety, Quality, People, Service, and Cost. You will review operations to ensure the attainment of assigned goals and will be responsible for anticipating and taking proactive measures to resolve operational concerns. Additionally, you will lead an engaged workforce to ensure positive employee relations. Key Responsibilities: - Ensuring Site EHS, Quality, Regulatory policies & procedures are followed in Production floor. - Supervising and monitoring daily production activities to achieve targets. - Manpower allotment in shifts. - Managing operators & guiding operators for daily routine activities. - Ensuring all in-process checks are carried out as per process guidelines. - Planning for the availability of consumables, raising requisitions & monitoring stock levels in the department. - Creating new WI/SOP/SPL for making operations easy & providing training to operators. - Maintaining and improving 5S of the production floor. - Comfortable working in 1st, 2nd & 3rd shifts. - Maintaining good housekeeping of the plant. - Coordinating with other departments for the smooth running of the plant. - Suggesting and implementing Kaizen, Cost savings projects. - Analyzing off-spec products. - Demonstrating strong decision-making and problem-solving skills. - Ensuring Visual standards are maintained within SW guidelines. Implementing Company expectations of standards, maintenance, and cleanliness. Major Tasks Include: - Coaching, training, disciplining, motivating, and managing hourly manufacturing employees. - Promoting and maintaining positive employee relations and a total quality-working environment. - Acting as a positive liaison between employees and management. - Maintaining Housekeeping Excellence standards for shift and department. - Meeting and/or exceeding departmental goals. - Performing annual performance appraisals with each employee. - Supporting site safety programs, implementing new safety procedures, recommending safety improvements, and ensuring safety compliance. - Coordinating manufacturing activities to ensure production and quality of products meet specifications. - Revising production schedules and prioritizing as a result of equipment failure, operating problems, personnel, etc. - Ensuring all team members are properly trained in critical areas of safety, housekeeping, time management, quality standards, and continuous improvement. - Demonstrating leadership consistent with the Company's vision, mission, and values. Experience Requirements: - Minimum 4-8 years of experience in Production and individual shift handling. - Strong Leadership skills. - Troubleshooting and problem-solving of large-scale machinery. - Aptitude for continuous improvement. - Coaching and training skills. - Experience in the Paint & Coating Industry preferable. Educational Requirements: - M.sc Chemistry Analytical/Organic or B. Tech/ BE - Chemical Engineering. Job Location: Bangalore, Karnataka, India. Skill Requirements: - Reactor operation and handling. - Auditing. - Previous experience in a manufacturing environment is preferred. - PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required. - Communicating with co-workers to provide and receive direction. - Focus on general product-level safety. Work Environment: - Typing, talking, hearing, seeing, and repetitive motions may be required. - Exerting up to 40 Kg of force occasionally, and/or up to 20 Kg of force frequently, and/or a negligible amount of force constantly to move objects. - Maintaining pleasant looks and harmonious relationships with Internal Teams and colleagues. About Us: At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent, and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth, and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: - Life with rewards, benefits, and the flexibility to enhance your health and well-being. - Career with opportunities to learn, develop new skills, and grow your contribution. - Connection with an inclusive team and commitment to our own and broader communities. Eligibility to Work: You will need to provide proof of the right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for. Equal Opportunity Employer.,

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3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As a Graduate Candidate with 3-4 years of experience in IT sales, you will be expected to demonstrate enthusiasm, hard work, and excellent organizational skills. Your role will require you to possess good presentation skills and be an effective communicator. You should be prepared to work in the field and have a strong ability to handle and coordinate customers effectively. Collaboration with team members and making meaningful contributions will be essential aspects of this position.,

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1.0 - 6.0 years

2 - 6 Lacs

Anakapalle, Machilipatnam, Ramachandrapuram

Work from Office

Develop & execute strategic sales plans Planning and overseeing new marketing initiatives. Finding and developing new markets and improving sales. Increasing the value of current customers. Build mentor and manage strong team of sales and partners.. Required Candidate profile Any graduate with min 2 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 9274043291 Sr HR Akash Perks and benefits On Roll - Full Time Insurance Career Mediclaim

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2.0 - 6.0 years

2 - 6 Lacs

Kottayam, Vadakara, Perinthalmanna

Work from Office

Develop & implement sales strategy. Drive business growth through the team. Recruit, train & manage a high-performing sales team. Oversee the sales process from lead generation to closing deals. Maintain long-term relationships with key customers. Required Candidate profile Any graduate with min 2 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 6354326108 Sr HR Shubham Y. Perks and benefits On Roll - Full Time Insurance Career Mediclaim

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1.0 - 6.0 years

1 - 4 Lacs

Jalgaon, Kolhapur, Nashik

Work from Office

Develop & implement sales strategy. Drive business growth through the team. Recruit, train & manage a high-performing sales team. Oversee the sales process from lead generation to closing deals. Maintain long-term relationships with key customers. Required Candidate profile Any graduate with min 1 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 87994 05567 Sr HR Anandi S Perks and benefits On Roll - Full Time Insurance Career Mediclaim

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8.0 - 10.0 years

10 - 12 Lacs

Kolkata, Pune, Haldia

Work from Office

* Project Coordination. * Product & Process Development. * Technical Documentation & Planning. * Vendor & Customer Coordination. * Quality & Compliance. * Cost & Resource Management.

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0.0 - 2.0 years

2 - 2 Lacs

Bengaluru

Work from Office

Key Responsibilities: (MALE Candidates Only) - Handle inquiries for FOLK (PG/hostel) - Own follow-ups till visit or booking - Explain facilities, rules, and benefits - Maintain lead & booking records - Coordinate with the team for smooth onboarding

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6.0 - 8.0 years

4 - 9 Lacs

Madurai

Hybrid

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

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1.0 - 2.0 years

1 - 1 Lacs

Pune, Gujarat, Rajasthan

Work from Office

Job Summary: The Picker and Packer is responsible for accurately picking, packing, and preparing customer orders for shipment. This role ensures that all products are handled with care, meet quality standards, and are dispatched on time. Key Responsibilities: 1. Order Picking: Read and understand picking lists and order forms. Accurately locate and pick items from inventory shelves or bins. Check item codes, quantities, and conditions to ensure order accuracy. 2. Packing: Carefully pack products using appropriate packaging materials. Label packages with correct shipping information. Ensure packed goods meet quality and safety standards. 3. Inventory Handling: Report any inventory discrepancies or damaged goods to the supervisor. Assist in stock replenishment and organization of shelves or bins. 4. General Warehouse Support: Maintain cleanliness and order in the work area. Follow all safety guidelines and company procedures. Assist with loading and unloading goods if required. Key Skills and Requirements: Minimum [High School Diploma or equivalent]. Previous experience in warehouse or logistics is preferred but not mandatory. Ability to read and understand order slips and instructions. Good physical stamina; ability to lift and move items as required. Strong attention to detail and accuracy. Ability to work as part of a team in a fast-paced environment. Working Conditions: May require standing for long periods. May involve lifting boxes/packages up to [specify weight, e.g., 20 kg]. Shift work or overtime may be required during peak periods. Interested Candidate can apply via - Name - Ms. Sneha Contact - 7708390529

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

**"Join Our International Voice Process Team!"** - Are you passionate about customer service? JobShop is hiring for international voice process roles! Assist customers from various countries, providing solutions and support. Enjoy competitive salaries and great benefits. Apply today! 1. Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call HR Sobiya- 6362039269 You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call HR Sobiya- 6362039269 . You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call HR Sobiya- 6362039269 . You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call HR Sobiya- 6362039269 . You can also visit our website jobshop.ai to chat with our HR Recruiters Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru Role: Non Tech Support - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required

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3.0 - 8.0 years

11 - 16 Lacs

Mumbai

Work from Office

Objectives of the Position To support customers and Sales (Marketing) on technical solution thru Technical Service/ development and drive PMU Project management Identify their needs and market opportunities in the field of PU Systems thru Technical Marketing / Technical Development and Service for mutual growth To establish the Material & Technical solution (PU system) material smoothly at customer site, production development, fine tuning Handling customer complaints, coordinate with lab for developments and quality complaints, etc, Main Areas Of Responsibilities And Key Activities Technical services and Business Development in South Asia Identify and develop new applications for PM portfolio in Polyurethane systems in the PU field of automotive / furniture business Initiate new product development & fine tune formulation to meet customer needs in India Aligns technical services and application development with local sales or country needs to achieve success & troubleshooting requirements Manages resources within TS team to achieve defined targets Pursue customer driven innovations / New application and manage joint development projects with full accountability Collaborate with Internal /External stake holders of business value chain partner for new business development Facilitate Formulation transfer from regional to India SH Closure of Timely NCM resolution, liquidation of non-moving /aged stock and settlement of customer issues Serve as a liaison between Region TD team and Country to translate success stories into business growth Shared Accountabilities With Industry Team Marketing : Initiate product portfolio development of industry With sales & Industry marketing: Align with segment strategies, coordinates global TD and AD activities in alignment with country and regional TD/TS leadership Key Shared Accountabilities Regional Industry Team: Contributes & educate regional TS team on product/application/ process challenges Participates in regional TS activities (Trials, new system developments, R&D topics) With Operations Thane / Dahej site Contribute for Polyol Product improvement Standardization of Lab developed product to actual production Work closely with QA team for TS support / fine tuning Localization of C-A thru substitution of equivalent /better quality alternate RM Leadership Provide dynamic leadership, providing continuous motivation, coaching to the team to instill passion as a culture Building and evolving a safety culture within the team, specially travel safety apart from driving work safety Planning & execution of team development, resource/succession planning, talent development etc Stakeholder Management Internal & External stakeholder management, maintaining positive relationship across organisation and externally build bonds with senior leaders of customers Solution mindset Understanding of the challenges and prioritization, market issues in the segment and generate best possible solution to meet business needs Parameter for success Financial Metrics Cost of quality No product return if QA released material Discretionary cost < 20 % compared to previous years Aged inventory > 180 days: Nil (Liquidation of Returned goods and Reprocessing-plan) Low cost product development Evaluate low cost additives, third party base polyols, etc, Operational/Organizational Metrics Innovations: Continuously share customer feedback on Industry Trend, Product Requirement, Regulatory Needs / changes, Information on NBA products vide close interaction with various stake holders in customer organization that helps to Ideate and fill pipeline and project management Commercial excellence: Drive best business practices NCM (Technical) resolution Ensure business sustainability Job Requirements Education: Bachelors degree in Chemical / Polymer Science & Plastics Engineering or Post Graduate Diploma in Polymer Engineering (CIPET) Working Experience: 10-15 years of experience in Polymer /Automotive (Tier /OEM) Industry In Program Management (Plastic part/Vendor development) Technical & Professional Knowledge Knowledge on PU system value chain understanding, formulation development, troubleshooting, processing / foaming & Post Molding process are must Knowledge on Automotive Industry Value chain / PU system handling experience are preferable Knowledge on PU Part Design / Processing are added advantage

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8.0 - 11.0 years

30 - 35 Lacs

Pune

Work from Office

Critical Skills to Possess: 8+ years of experience with Oracle Siebel CRM , especially in Service or Call Center modules . Expertise in Siebel Tools, Workflows, Scripting (eScript/Browser Script) . Strong understanding of ticket lifecycle , SLA handling , and escalation logic . Familiarity with Siebel EIM , EAI , and Open UI customizations. Ability to troubleshoot and resolve production issues quickly. Good knowledge of SQL , Oracle DB , and performance tuning. Experience working in large-scale, global deployments and agile environments. Preferred Qualifications: BS degree in Computer Science or Engineering or equivalent experience Roles and Responsibilities Support and enhance Siebel GCT (Global Custom Ticketing) functionality for global operations. Work with business analysts and stakeholders to gather requirements and provide solutions within Siebel CRM. Customize Siebel objects (BOs, BCs, Applets, Views, Screens) to align with GCT processes. Implement and maintain Workflows, Business Services, and Scripting in the ticketing system. Integrate with external systems via Siebel EAI , Web Services , or REST APIs for end-to-end ticket lifecycle management. Develop ticket escalation logic, SLA timers, notifications, and custom reports. Perform production support and defect fixes as part of a global support model (follow-the-sun). Participate in testing (unit, SIT, UAT) and documentation.

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2.0 - 7.0 years

0 - 3 Lacs

Chennai

Work from Office

Role & responsibilities Experience in performing various analysis and calculations to establish hull strength and integrity (fatigue life etc.) for all load cases from various operating and storage parameters & conditions in applicable environmental conditions during the operating life of the asset, to select suitable vessel with recommendation for required modification and upgrade. The recommendation and the conversion scope definition provided shall establish suitability for operating life without drydocking. Hands on experience in performing static, dynamic & global analysis utilising commercially available software ANSYS AQWA, ORCAFLEX, GENIE, MOSES etc. Preparation of reports and obtaining approvals. Generation of necessary documentation and reports for classification society approval and perform necessary coordination to receive acceptance & approvals. Scope writing, selection and supervision of special studies such as dedicated collision, hull resistance, under water explosion etc. and apply the loads for necessary integrity / safety checks. Selecting suitable lab for performing tests for integrity checks and vessel stability checks for the simulated conditions. Provide overall mooring definition and sizing of the mooring system and its equipment and components. Expertise to size mooring piles performing required analysis using relevant software. Experience in preparation of specification, data sheet and lists for mooring system equipment and items, marine systems and items and in performing procurement engineering and inspection and test

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2.0 - 7.0 years

0 - 3 Lacs

Chennai

Work from Office

Role & responsibilities Experience in performing various analysis and calculations to establish hull strength and integrity (fatigue life etc.) for all load cases from various operating and storage parameters & conditions in applicable environmental conditions during the operating life of the asset, to select suitable vessel with recommendation for required modification and upgrade. The recommendation and the conversion scope definition provided shall establish suitability for operating life without drydocking. Hands on experience in performing static, dynamic & global analysis utilising commercially available software ANSYS AQWA, ORCAFLEX, GENIE, MOSES etc. Preparation of reports and obtaining approvals. Generation of necessary documentation and reports for classification society approval and perform necessary coordination to receive acceptance & approvals. Scope writing, selection and supervision of special studies such as dedicated collision, hull resistance, under water explosion etc. and apply the loads for necessary integrity / safety checks. Selecting suitable lab for performing tests for integrity checks and vessel stability checks for the simulated conditions. Provide overall mooring definition and sizing of the mooring system and its equipment and components. Expertise to size mooring piles performing required analysis using relevant software. Experience in preparation of specification, data sheet and lists for mooring system equipment and items, marine systems and items and in performing procurement engineering and inspection and test

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3.0 - 8.0 years

5 - 8 Lacs

Hyderabad

Work from Office

Technical support Team leader 4B Role Designation Technical Team Leader Position Summary Manage a team of technical executives in service desk operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team. The role will also require the individual to motivate, mentor, coach and groom the team. Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints. Required skill set General knowledge & skills: Knowledge of Microsoft windows queries.• Experience in managing teams• Able to coach, mentor, motivate and interact with people• Excellent verbal and written communications • Strong decision making and analytical ability • Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools Technical skills Min.5 yrs. experience in working in Service Desk/ Microsoft windows Advance knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite• Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions Job duties and responsibilities Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.• Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues• Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution• Regularly formulate and execute internal and external governance• Effectively handle client escalations and formulate actions to resolve any concerns• Work with the operations managers to obtain necessary resources like training and support for the teams requirements• Conduct quality assessment of agents’ performance and formulate trends for performance improvement of agents & teams• Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets• Familiarize the team with the latest process update and changes, team and individual targets Education and other requirement Minimum experience of 2-3 years with relevant experience in windows• Any Graduate• A minimum of 1- 1.5 year in the role of a Team lead.• Willingness to work in rotational shifts Ability to work in a fast-paced environment. call Aditi@7795311459 call kavya@7849020010

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k Two way transport call kavya@7849020010 call hr Ruth@9590520040 call pooja@9886112704

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