5 Ham Pro Jobs

Title: L1- IT Support Engineer Client: Genpact Experience: 1-3 Notice Period: Immediate - 15 days Roles and Responsibilities: Key Responsibilities: Incident & Service Request (SR) Management: Efficient handling of incidents and SRs through the CRM tool ( ServiceNow ), ensuring timely resolution and SLA compliance. End User Experience Management: Provide professional "meet and greet" support to end users with prompt resolution of IT issues and requests, enhancing overall satisfaction. Executive Support & Experience Management: Deliver high-quality, priority IT support to senior executives with professionalism and efficiency, leaving a lasting positive impression of IT services. Onboarding Support: Ensure a "WOW" experience for new hires through Day 1 IT asset issuance and workstation readiness, promoting a smooth onboarding process. Endpoint Readiness: Prepare IT assets through imaging, media sanitization (using tools like KillDisk , Blancco , etc.), quality checks, and labeling. IMAC Support (Install, Move, Add, Change): Provide end-to-end support for laptops, Chromebooks, MacBooks, desktops, and peripherals including printers and scanners. Endpoint Support (Remote & Deskside): Deliver first-level hardware, operating system, and application support for all endpoint devices (Windows & Mac OS environments). Endpoint Redeployment: Perform part/unit replacements, reimaging, media sanitization, and quality checks for redeployed IT assets. Vendor/Partner Coordination: Liaise with OEMs and partners for warranty claims and escalations to ensure timely resolution and minimal downtime. Data Center (DC) & Telecom Support: Provide hands-and-feet support for incidents, service requests, changes, and new infrastructure projects within DC and telecom domains. Transition & Infra Project Support: Support new transitions and infrastructure deployments requiring on-site technical assistance. Scheduled IT Activities: Perform routine checks and maintenance of training rooms, video conferencing rooms, and data center hygiene. IT Asset Management Support: Manage the full IT asset lifecycle using HAM Pro , including receiving, stacking, recording, issuing, returns, redeployment, disposal/donation, and maintaining accurate asset states. Metrics & SLA Monitoring: Maintain awareness of SLA commitments and critical metrics, ensuring consistent tracking and performance adherence. Show more Show less

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology we set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation -driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Senior Manager, IT Asset Management . In this role you will be responsible to Manage IT Stores Operations at India level . Manage IT Asset lifecycle at Genpact . Strong exposure in IT Asset Life Cycle, IT Asset phases Description: HAM Pro Administration and database management. Responsible for management of team managing day to day IT Stores operations including: Backoffice Operations Management . Receiving of IT Assets and Accessories in Genpact. (Fresh Deliveries) Custodian of IT Assets and Accessories while in IT Stores- proper Racking and Stacking BAU /Day to Day Operations Management (Issue/Receive/Move IT Assets & Accessories including Dispatches and reverse Pickups) End User facing activities Ticket queue monitoring in ServiceNow. End User Email/Call Handling effectively Meet/Greet/Manage Walk in users. Asset issuance/Receive from the users and timely update in ServiceNow (HAM). Manage individual incidents and requests according to defined SLAs aim for 100% adherence to RITM & INC Best Practice guidelines. Ageing of tickets and SRs in IT Stores Queues. End User Escalations. Quality of Assets being handover over to End users. IT Asset issuance to New Joiners on Day 1. Aim for 100% customer satisfaction and client focus, create a performance culture throughout the team. IT Asset Readiness (Imaging etc.) in coordination with UFS team Faulty IT asset repairs in coordination with the UFS team. Service Now and HAM Pro working experience with exposure to Maintenance of all hardware asset details within Service Now Handling of queries relating to hardware asset details. Ensure assets are accounted for (including those assets that are unassigned) and components are accurately reflected in Service Now . Reporting and Analytics for better management of It Operations. Improvements and Enhancements in HAM Pro. Work Closely with: IT Functional leads (Networks, Servers, EUC, Others) for their respective IT Inventories. IT T rack SMEs for management of IT Inventory Catalogue. (New Item addition and Old Item Deletion . Customs team adhere to customs regulatory requirements related to IT Assets and Accessories. (Purchase, Movements and Disposal). Fixed Asset team for Capital Assets report outs in terms of Qty., their valuation. 100% Physical verifications activity . IT Capacity team/IT sourcing team to t rack deliveries. IT Projects /Logistics team during new site setup, Site Closure, Migrations for planning IT Asset Movements/Procurements etc. Oracle Inventory team for new site creation and other issues related to IT Inventory module working, enhancement etc. IT Compliance team to adhere to any compliance requirements related to IT Assets and Inventory. Support Capacity Management team in planning for fast moving IT Assets and Accessories to ensure end user requests are addressed timely . Optimum Utilization of IT Assets (Proactive IUT planning to address operational requirement) Regular Reviews with team to take stock of availability and proactive planning to avoid aging of tickets. Productivity drives to recover un-used assets from floor through Floor Walks/Tracking Ramp Downs. Moving Un-utilized inventory > 90 Days to common stock. Front end Internal, customer and external audits queries related to Inventory and Assets management. Manage tower requests for Movements (IUT%27s) Receive/analyze/Plan/Follow up%27s/Execute. Timely disposal of End of Life Asserts as per the e-waste policy guidelines. Manage Donation Requests. IT Asset Inventory Report Outs. (Desktops/Laptops/Printers) (Server Equipment) (Network Equipment) regularly IT Inventory Dashboards (Monthly)-Tower wise/Ageing/Value/Un-utilized assets. Knowledge Management for ITAM Track- SOP preparation/reviews/updating related to all above areas. Support and guide Hardware Asset Team Manager in all aspects of service delivery. Qualification and Experience Graduate with relevant Years of Experience in IT Inventory and Asset Management. ITIL Certification would be an added advantage. Should have worked in large organizations in similar roles. Knowledge of working on Tools like Oracle Purchasing, Service Now, HAM Pro, Workday Well versed with STPI and SEZ Site Procedures. Good Communication Skills and service attitude. Strong Documentation. (E-Mails, MS Office) for leadership reporting. Soft Skills Excellent communication and interpersonal skills. Strong analytical and problem-solving ability. Ability to prioritize and manage multiple tasks efficiently. Customer-oriented approach with a focus on user satisfaction. Adaptability and willingness to learn new technologies . Work Environment Work from Office Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career &mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Job DescriptionJob Description Key Responsibilities Technical Lead in implementing ServiceNow HAM Pro and SAM Pro modules along with CMDB, Discovery, Integrations, Model Management, lifecycle processes, normalization, workspace enablement, etc. Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offerings: IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB), Planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements. Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB), Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities. Participate or Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment Coordinate with Subject Matter Experts for requests from clients when needed Develop and execute ServiceNow roadmaps as defined and approved by the platform owner. Document development, configuration and technical details & prepare training material Required Experience / Skills ServiceNow CIS-HAM Certification ServiceNow CIS- ITSM Certification ServiceNow CIS-SAM Certification ServiceNow CSA Certification ServiceNow CMDB MicroCerts Java Script - 4+ Years Additional Preferred Skills: Use of ServiceNow HAM Pro and/or SAM Pro in day to day roles Additional ServiceNow Certifications Flow designer • Business rules • Script includes GlideRecord and how to build efficient queries Client scripting vs Server side AJAX GlideRecord and how to build efficient queries Previous experience with MS SCCM/Intune Previous experience with JAMF Previous experience with Tanium ITIL V3 or V4 Foundations Certification Strong understanding of ITSM Strong Understanding of Hardware Asset Management processes Strong Understanding of Software Asset Management Processes Strong Understanding of Procurement processes and how they create/update assets Previous experience with ServiceNow CMDB Previous experience with ServiceNow CSDM IAITAM CAMP, CHAMP, or CSAM certification Agile Scrum and/or Kanban experience

Preferred candidate profile 5+ years of experience working as a Developer on the ServiceNow platform. Experience with ITOM Visibility, ITSM Pro, CMDB, HAM Pro, modules in ServiceNow (experience on any other ServiceNow modules is a plus) as a developer. Mandatory working knowledge on concepts like Discovery, Service Mapping, Event Management, Flow Designer, Catalog Items, Integrations using spokes and APIs. Experience with custom application development, ACLs in ServiceNow Experience on configuring Workspaces, mobile applications. A bachelors or masters degree in information systems or computer science, or equivalent experience Good written, verbal communication & interpersonal skills Commitment to excellent customer service & strong focus on quality.

ServiceNow ITAM, CMDB ITSM Developer2 About Jade Jade Global is a well-positioned, long time ServiceNow Implementation partner. We create value through our vast portfolio of IT and business services delivered by highly skilled developers and architects. We are looking for individuals who believe in growing with a growing consulting organization. Key Responsibilities Technical Lead in implementing ServiceNow HAM Pro and SAM Pro modules along with CMDB, Discovery, Integrations, Model Management, lifecycle processes, normalization, workspace enablement, etc. Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offerings: IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro), IT Operations Management (ITOM Pro CMDB), Planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements. Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro), IT Operations Management (ITOM Pro CMDB), Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities. Participate or Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment Coordinate with Subject Matter Experts for requests from clients when needed Develop and execute ServiceNow roadmaps as defined and approved by the platform owner. Document development, configuration and technical details prepare training material Required Experience / Skills ServiceNow CIS-HAM Certification ServiceNow CIS-SAM Certification ServiceNow CSA Certification ServiceNow CMDB MicroCerts Java Script - 4+ Years Additional Preferred Skills Use of ServiceNow HAM Pro and/or SAM Pro in day to day roles Additional ServiceNow Certifications Flow designer Business rules Script includes GlideRecord and how to build efficient queries Client scripting vs Server side AJAX GlideRecord and how to build efficient queries Previous experience with MS SCCM/Intune Previous experience with JAMF Previous experience with Tanium ITIL V3 or V4 Foundations Certification Strong understanding of ITSM Strong Understanding of Hardware Asset Management processes Strong Understanding of Software Asset Management Processes Strong Understanding of Procurement processes and how they create/update assets Previous experience with ServiceNow CMDB Previous experience with ServiceNow CSDM IAITAM CAMP, CHAMP, or CSAM certification Agile Scrum and/or Kanban experience