Company Description Halfen Moment, now a product brand of Leviat, leverages the combined expertise, skills, and resources of CRH’s construction accessories companies under a single global organization. Leviat specializes in engineering products and innovative construction solutions for the dynamic construction industry. Purpose of the role The Customer Service – Threading Controller is responsible for overall customer satisfaction by supporting the Sales Team to ensure customer' needs and concerns is efficiently and effectively managed i.e., to turn unhappy customers into return guests. Build rapport and establish good relationships with customers to ensure customer retention Role Description Maintain relationship with clients by providing support, information, and guidance, • Nurture a positive working environment. researching and recommending new opportunities and service improvements; • Support the Sales Team to ensure that customers are well assisted, and all enquiries are responded in timely manner; • Handling all customer complaints and addressing the same instantly; • Analyze customers' feedback to understand areas for improvement and present the findings to Customer Service & Marketing Manager. • Responsible in all threading invoices send to customer by mail & courier. Get the confirmation from customer. • Follow up with transporter and sales team once goods are dispatched. • Follow up with Supply & Threading Invoice Receipt. Supply & Threading Invoice Receiving Follow-up. • Threading Cover Sheet Working Preparation for existing threading sites / locations. • Rechecking coversheets with the Fleet Manager, Customer, and Threading Partner to ensure amounts match on both sides. • Payment follow-up for threading invoices. • Threading invoice reconciliation with customers. • Collecting R.A. Bills from customers to match invoice amounts, daily threading numbers, and any deductions made. • Follow-up with threading partners for statutory compliance (PF, ESIC, PT) and submission to sites. • Ensuring good coordination with threading partners to help increase daily threading numbers. • Sending daily threading reports to all sales teams. • It is not possible to enumerate all duties, but your scope covers all Customer Service Threading Controller related responsibilities. Your duties will also extend to other departments as and when required. • The management reserves the right to alter and/or assign further duties from time to time which are not computed in this job description Qualifications Posses a Bachelor Degree or equivalent with related studies in Business Studies/ Administration/ Marketing or equivalent. • Sufficient working experience in customer service and related field. • Exposure to Multinational Culture | Work-environment. • The ability to communicate confidently – both verbal and written in English. • Good sound knowledge of CRM, ability to analyze data and prepare functional reports. Committed and have displayed a sense of urgency to respond to customers. • Goal oriented, analytical, self-motivated, confident, proactive, and initiative. The ability to be flexible, decisive, and quick-thinking. • Committed, responsible, multitask and able to work under stress. • High level of integrity and able to maintain confidentiality of sensitive information. Resonate with Leviat Values including safety aspects
As a Customer Service Threading Controller at Halfen Moment, a product brand of Leviat, your primary role will be to ensure overall customer satisfaction by working closely with the Sales Team to address customer needs and concerns promptly and effectively. Your goal will be to transform dissatisfied customers into loyal repeat clients by building strong relationships and rapport with them. Key Responsibilities: - Support the Sales Team in managing customer needs and concerns to enhance customer satisfaction - Build and maintain good relationships with customers to promote customer retention - Utilize your communication skills to interact confidently with customers both verbally and in writing - Demonstrate proficiency in CRM systems, data analysis, and report preparation - Display a sense of urgency in responding to customer inquiries and requests - Be goal-oriented, analytical, self-motivated, proactive, and able to take initiative - Adapt to changing circumstances, make decisions quickly, and think on your feet - Handle multiple tasks efficiently and work well under pressure - Uphold a high level of integrity and maintain confidentiality of sensitive information - Align with Leviat Values, including a focus on safety aspects Qualifications: - Hold a Bachelor's Degree or equivalent in Business Studies, Administration, Marketing, or a related field - Possess relevant work experience in customer service and related areas - Exposure to a Multinational Culture and work environment - Proficient in English communication, both verbal and written (Note: The additional details of the company were not included in the Job Description),