Note:- We are only considering candidates who are willing to work from Madhapur, Hyderabad office. Candidates must have experience in managing a Collections Call Center, as well as prior experience overseeing a field collections team. Proficiency in Telugu is mandatory. Role Description This is a full-time on-site role for a Head of Operations. Well verse and lead overall operations to ensure the monthly collection targets are met. Minimum 10 Years experience into Collections domain – Call Centre Operations. Strong collection background – Starts from Live to NPA accounts management from different Financial Institutions for example .. Banking & Non-Banking with product knowledge of Credit Cards, Personal Loans, Consumer durable Loans, Agri Loans, Business Loans, Digital Personal Loans. He/she should manage overall call centre operations and performance/revenue growth. Partner Management Implement effective Standard Operating Procedures on outsourced, as well as in-house collection process according to operational requirement and direction. Review monthly performance, provide recommendations to the Senior Management, and set effective collection strategies in order to reach the Company's monthly target and ensure continuous improvement of the recovery rate. Work closely with other teams and regional and country offices to learn best practices and support stronger integration of risk management. Use historical data to forecast future collections and set budgets. Maintaining a working knowledge of their industry including challenges and opportunities in the sector. Always aim to meet each client’s requirements and exceed expectations. Ensure 100% compliance with relevant regulations. Handle complaints effectively to maintain good relationship with all stakeholders. Ensure that cost is kept at minimum while enhancing revenue. Source and build relationship with other stakeholders and potential business partners. Perform other ad-hoc tasks given by the Management. Business Development: Manage all local data around Sales Leads, qualification, and nurturing.· Track local sales forecasts, targets, achievements and help prepare sales forecasts for the company. Follow up on requirements and documentations on new clients for - debt purchase, debt servicing and external collection agencies. Maintain relationship with existing debt purchase and servicing clients. People : Align the right people to perform the right duties and keep them motivated and engaged. Delegate tasks and always support and encourage the team to continuously develop themselves. System : Have great problem-solving skill and aim for excellence. Ideas on improvements and thinking out of the box – innovations. Culture : Setting the right example and driving force behind changes. Requirements Bachelor’s degree in business/law or related fields from a reputable institution 12 years+ years of relevant Collections experience as Head of Operations or similar role, preferably within the financial industry, Asset Management, or Collection Agency. Superior knowledge of industry regulations and operational guidelines, as well as solid knowledge of business functions and data analytics. Familiar with Collections reporting (with experience analysing and presenting findings) and reports back to the business as well as tracking and disseminating key data. Have proven track record of managing a successful team of more than 100 members and have excellent organizational and leadership qualities. Curious, hungry and are committed to bringing innovation and continuous improvement. A strategic thinker with ‘Can do’ attitude. Excellent communication skills, ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly. Detail oriented and take pride in your execution capabilities. Good command in English, both written & spoken Job Type: Full-time Pay: ₹1,800,000.00 - ₹2,400,000.00 per year Benefits: Health insurance Paid sick time Provident Fund Ability to commute/relocate: Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you experience handling a Collections - Call Center? What's your notice period? Experience: Debt Collections: 10 years (Required) Language: Telugu (Required) Work Location: In person
Note:- We are only considering candidates who are willing to work from Madhapur, Hyderabad office. Candidates must have experience in managing a Collections Call Center, as well as prior experience overseeing a field collections team. Proficiency in Telugu is mandatory. Role Description This is a full-time on-site role for a Head of Operations. Well verse and lead overall operations to ensure the monthly collection targets are met. Minimum 10 Years experience into Collections domain – Call Centre Operations. Strong collection background – Starts from Live to NPA accounts management from different Financial Institutions for example .. Banking & Non-Banking with product knowledge of Credit Cards, Personal Loans, Consumer durable Loans, Agri Loans, Business Loans, Digital Personal Loans. He/she should manage overall call centre operations and performance/revenue growth. Partner Management Implement effective Standard Operating Procedures on outsourced, as well as in-house collection process according to operational requirement and direction. Review monthly performance, provide recommendations to the Senior Management, and set effective collection strategies in order to reach the Company's monthly target and ensure continuous improvement of the recovery rate. Work closely with other teams and regional and country offices to learn best practices and support stronger integration of risk management. Use historical data to forecast future collections and set budgets. Maintaining a working knowledge of their industry including challenges and opportunities in the sector. Always aim to meet each client’s requirements and exceed expectations. Ensure 100% compliance with relevant regulations. Handle complaints effectively to maintain good relationship with all stakeholders. Ensure that cost is kept at minimum while enhancing revenue. Source and build relationship with other stakeholders and potential business partners. Perform other ad-hoc tasks given by the Management. Business Development: Manage all local data around Sales Leads, qualification, and nurturing.· Track local sales forecasts, targets, achievements and help prepare sales forecasts for the company. Follow up on requirements and documentations on new clients for - debt purchase, debt servicing and external collection agencies. Maintain relationship with existing debt purchase and servicing clients. People : Align the right people to perform the right duties and keep them motivated and engaged. Delegate tasks and always support and encourage the team to continuously develop themselves. System : Have great problem-solving skill and aim for excellence. Ideas on improvements and thinking out of the box – innovations. Culture : Setting the right example and driving force behind changes. Requirements Bachelor’s degree in business/law or related fields from a reputable institution 12 years+ years of relevant Collections experience as Head of Operations or similar role, preferably within the financial industry, Asset Management, or Collection Agency. Superior knowledge of industry regulations and operational guidelines, as well as solid knowledge of business functions and data analytics. Familiar with Collections reporting (with experience analysing and presenting findings) and reports back to the business as well as tracking and disseminating key data. Have proven track record of managing a successful team of more than 100 members and have excellent organizational and leadership qualities. Curious, hungry and are committed to bringing innovation and continuous improvement. A strategic thinker with ‘Can do’ attitude. Excellent communication skills, ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly. Detail oriented and take pride in your execution capabilities. Good command in English, both written & spoken Job Type: Full-time Pay: ₹1,800,000.00 - ₹2,400,000.00 per year Benefits: Health insurance Paid sick time Provident Fund Ability to commute/relocate: Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you experience handling a Collections - Call Center? What's your notice period? Experience: Debt Collections: 10 years (Required) Language: Telugu (Required) Work Location: In person
Looking for someone who, in addition to the MIS responsibilities, also has strong skills in reporting, PowerPoint. Most importantly, he should be capable of leading a team of field reviewers managing them effectively, conducting regular team meetings, and documenting issues as and when they are raised by the reviewers. Should be fluent in English Key Responsibilities: Facilitate Communication : Act as a point of contact between different stakeholders to ensure information is exchanged accurately and promptly. Coordinate Activities : Organize and coordinate joint efforts, meetings, and collaborative projects between parties. Develop Relationships : Build and maintain professional relationships with external partners, organizations, or teams. Prepare Reports : Create detailed reports on meetings, collaborations, and project updates to keep all parties informed. Compliance Oversight : Ensure that collaborations comply with relevant policies, regulations, or guidelines. Training and Support : Assist in the training and support of team members to promote effective collaboration practices. Monitor Progress: Track and report on the progress of joint projects or operations, ensuring that goals and deadlines are met. Qualifications and Skills 1. Graduate 2. Should know MS Excel & MS Powerpoint including writing macros and other complex functions 3. Should have worked in a similar position in a similar position for atleast 1 year 4. Should be quick and flexible Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Life insurance Provident Fund Ability to commute/relocate: Vijay Nagar, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required) Experience: MIS: 1 year (Required) Coordination: 1 year (Required) Language: English (Required) Work Location: In person
Looking for someone who, in addition to the MIS responsibilities, also has strong skills in reporting, PowerPoint. Most importantly, he should be capable of leading a team of field reviewers managing them effectively, conducting regular team meetings, and documenting issues as and when they are raised by the reviewers. Should be fluent in English Key Responsibilities: Facilitate Communication : Act as a point of contact between different stakeholders to ensure information is exchanged accurately and promptly. Coordinate Activities : Organize and coordinate joint efforts, meetings, and collaborative projects between parties. Develop Relationships : Build and maintain professional relationships with external partners, organizations, or teams. Prepare Reports : Create detailed reports on meetings, collaborations, and project updates to keep all parties informed. Compliance Oversight : Ensure that collaborations comply with relevant policies, regulations, or guidelines. Training and Support : Assist in the training and support of team members to promote effective collaboration practices. Monitor Progress: Track and report on the progress of joint projects or operations, ensuring that goals and deadlines are met. Qualifications and Skills 1. Graduate 2. Should know MS Excel & MS Powerpoint including writing macros and other complex functions 3. Should have worked in a similar position in a similar position for atleast 1 year 4. Should be quick and flexible Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Life insurance Provident Fund Ability to commute/relocate: Vijay Nagar, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required) Experience: MIS: 1 year (Required) Coordination: 1 year (Required) Language: English (Required) Work Location: In person
Looking for someone who, in addition to the MIS responsibilities, also has strong skills in reporting, PowerPoint. Most importantly, he should be capable of leading a team of field reviewers managing them effectively, conducting regular team meetings, and documenting issues as and when they are raised by the reviewers. Should be fluent in English Key Responsibilities: Facilitate Communication : Act as a point of contact between different stakeholders to ensure information is exchanged accurately and promptly. Coordinate Activities : Organize and coordinate joint efforts, meetings, and collaborative projects between parties. Develop Relationships : Build and maintain professional relationships with external partners, organizations, or teams. Prepare Reports : Create detailed reports on meetings, collaborations, and project updates to keep all parties informed. Compliance Oversight : Ensure that collaborations comply with relevant policies, regulations, or guidelines. Training and Support : Assist in the training and support of team members to promote effective collaboration practices. Monitor Progress: Track and report on the progress of joint projects or operations, ensuring that goals and deadlines are met. Qualifications and Skills 1. Graduate 2. Should know MS Excel & MS Powerpoint including writing macros and other complex functions 3. Should have worked in a similar position in a similar position for atleast 1 year 4. Should be quick and flexible Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Life insurance Provident Fund Ability to commute/relocate: Vijay Nagar, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required) Experience: MIS: 1 year (Required) Coordination: 1 year (Required) Language: English (Required) Work Location: In person