153 H323 Jobs - Page 7

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Strong technical documentation , arithmetic , analytical, problem solving and presentation skills. Proven experience consulting with all levels of management, peers, and teams.Proven leadership skills in coaching, mentoring and training WFM teams.Effectively manage relationships with senior management, clients and own teams, to the highest level of integrity and professionalism. This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.Develop programs/modules/projects or other initiatives for WFM Team's development and efficiencyServe as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.Proficient in Verint Tool Roles and Responsibilities: Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time managementThis position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments. This position needs to drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.Manages internal and external audit with processes and controls. Responsible for the development of resources under his/her span Qualifications Any Graduation

Overview The SAP S4 Migration is a comprehensive, multi-year program spanning over four years, aimed at modernizing the current SAP PIRT landscape. This initiative covers various regions including MENA, LATAM, PGCS, APAC, and Europe. The goal of this program is to prepare the SAP system for the future, aligning it with PepsiCo's digital transformation journey. The project involves planning, executing, and overseeing the successful migration of data and business processes from existing SAP ECC systems to S/4HANA. This will includes designing remediation of deprecated functionalities, design new fuctionalities for obsolete functionalities, executing data migration objects, and ensuring data quality and integrity throughout the process. This will also working in close collaboration with technical and business stakeholders to align goals and expectations. The project aims to replace legacy systems by implementing the SAP S/4 HANA business suite. This suite will cover various functions including Record to Report (RTR), Forecast to Schedule (FTS), Order to Cash (OTC), Purchase to Pay (PTP), Make to Deploy (MTD), Enterprise Asset Management (EAM), Warehouse Management (WM) and Trade Promotional Management (TPM). Responsibilities Ensure Seamless MigrationEnsure that SAP ECC processes are remediated and migrated to SAP S/4 Make to Deliver (MTD) without any design gaps. Design and BuildCreate design documentions where existing fuctionalities have become obsolete. Remediate object which are identified by for remediation System ReadinessPrepare the current SAP system for migration by applying necessary updates and configurations, such as SAP notes and pre-migration checks. Data ValidationEnsure data quality, integrity, and compliance throughout the migration process by conducting data validation and reconciliation. Comprehensive TestingConduct thorough testing to validate the functionality and performance of the new system, ensuring it meets all business requirements and standards. Change ManagementSupport the Change management in identifies processes and/or transactions which will get impacted. Training and SupportProvide training and support to super users for the changes to ensure a smooth transition and effective use of the new system. Issue ResolutionIdentify and resolve data migration issues promptly, collaborating with data migration and tech team as needed. Track issues throughout the migration life cycle and ensure issue resolution in timely manner for the overall project success Promote CollaborationFoster an environment where communication, teamwork, and innovation are encouraged. Governance and ComplianceEnsure adherence to the internal IT operating model, including technology standards, project life cycle methodology, release management, change management, and other related processes and procedures, SLAs, and controls compliance. Accountable for ensuring proper governance is followed for all Supply Chain Execution areas. Project CommunicationOwn project status and communication for all related work in the project. Accountable for ensuring project status reporting is done weekly and senior executive-level communications are timely and accurate. Reuse Asset:Create reuse asset which can be leveraged during migration to optimize the efforts for sectors planned later in the migration journey. Qualifications Minimum Bachelors degree is required. Computer Science or Information Systems is preferred. 6-8+ years of experience configuring, deploying and managing SAP ERP with a focus on SAP PP, SAP IM, SAP QM modules with integration experience to demamnd planning system. Hand-on experience around master data required for PP for process Industry and repetitive manufacturing. Process knowledge and SAP solution mapping experience for process order mapping, order pegging, scenarios for production execution. Good understanding of various material consumption scenarios on shop floor and their mapping into SAP. Hands on experience around batch management. Integration across other functional areas, i.e., EWM, finance, forecast to schedule, procure to pay & Order to Cash Expertise in SAP PP with multiple roll-out experience is required. Prior experience on S4 Migration or experience data validation strategy would be preferred. Prior Experience of collaborating within a global ERP template.

Warm Greetings from SP Staffing!! Role : Cisco Voice Experience Required :3 to 8 yrs Work Location :Bangalore Required Skills, Experience in major Cisco UC products like CUCM, CUC, IMP, UCCX, Knowledge of Protocols MGCP/H323/SIP/SCCP VOIP Routing & Switching Interested candidates can send resumes to nandhini.s@spstaffing.in