108 H323 Jobs - Page 3

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Strong technical documentation , arithmetic , analytical, problem solving and presentation skills. Proven experience consulting with all levels of management, peers, and teams.Proven leadership skills in coaching, mentoring and training WFM teams.Effectively manage relationships with senior management, clients and own teams, to the highest level of integrity and professionalism. This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.Develop programs/modules/projects or other initiatives for WFM Team's development and efficiencyServe as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.Proficient in Verint Tool Roles and Responsibilities: Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time managementThis position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments. This position needs to drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.Manages internal and external audit with processes and controls. Responsible for the development of resources under his/her span Qualifications Any Graduation

About The Role CCNA CCNP VOICE certified engineer having relevant experience in IPT and VC platform Extensive knowledge of Cisco Video Conferencing products and VOIP networking Participate in operations optimization troubleshooting of Cisco Expressways Hands on troubleshooting Experience with SIP and H323 protocols Strong experience in Cisco UC applications such as Cisco Expressway CE TMS CMS CWMS WebEx Event Blue Jeans etc Experience with UCS platforms and VMware technologies such as vCenter vSphere EXSi and vSphere client Strong hands on of telephony dial plan design implementation and call control routing protocols such as H 323 MGCP SIP Solid understanding of TCP IP concepts and protocols such as DHCP DNS TFTP NTP and LDAP Strong experience in Cisco video endpoints Troubleshoot and resolve general Voice Unified Communications related issues with root cause analysis Primary Skills Extensive knowledge of Cisco Video Conferencing products and VOIP networking Strong experience in Cisco UC applications such as Cisco Expressway CE TMS CMS CWMS WebEx Event Blue Jeans etc Secondary Skills CCNA CCNP VOICE certified engineer having relevant experience in IPT and VC platform Solid understanding of TCP IP concepts and protocols such as DHCP DNS TFTP NTP and LDAP

The Engineering branch of the IT End User Services team is looking for a Senior Engineer for the Unified Communications and Collaboration & Productivity services. You will work with a team of creative, supportive, data-driven engineers. You will have the opportunity to work on projects associated with the standardization, configuration, deployment, and maintenance of IT solutions utilized by NetApp users across the globe. Job Requirements Extensive hands on experience with Unified Communications & Collaboration platforms (Microsoft Teams, Zoom, etc.) Experience with managing Office365 Productivity Tools (Office, Exchange, PowerBI) Experience managing Session Border Controllers (SBCs) Experience with Cloud and on-prem telephony service providers and enterprise telephony integration points (ISDN, SIP, Internet) Experience & understanding of regional and international Telco laws & regulations Experience with Conference Room and Digital Signage Audio Visual (AV) technology and integration with Cloud-based conferencing platforms (Zoom, MS Teams, WebEx, etc.) Excellent vendor management skills Sharp attention to detail Ability to work independently with some guidance Able to work effectively with other global groups and teams Strong interpersonal skills Excellent analytical skills Strong oral and written communication skills Ability to work collaboratively within a global team environment to meet aggressive goals You might also have: Strong understanding of enterprise productivity, conferencing and communications related technologies (messaging, unified communications, collaboration) Strong understanding of infrastructure and related technologies (hardware, virtualization, networking) Strong understanding of Session Initiation Protocol (SIP) Experience with scripting (Powershell, Python) Education Preferred 8 years of related experience with a Bachelors degree or equivalent work experience in Information Technology, Engineering, Computer Science or related field

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Implement technology at the operating system-level Perform basic and intermediate level troubleshooting Ensure hardware/software support Handling Cisco voice and Cisco/Polycom Video conferencing related issues. Troubleshoot on IP phone related issue ,Voice mail issue ,Video devices issues. Perform day to day activities of both Voice and video conferencing Monitor system alerts. Provide support (24x7) Work within established configuration and change management policies. Professional & Technical Skills: CUCM & CUC - Cisco Unified Communication Manger & Cisco unity Connection version 10.X ,11.X 12.X 14.X ,15.X. Cisco PSTN & Analog Voice gateways - 4300,4400,8200 series ,VG 220 ,VG248.IMA&P,SIP,MGCP,H.323 protocol PRI & SIP line ,Cisco jabber ,Different models of Cisco IP phones like 78XX ,88XX ,99XX series. Cisco servers -UCS ,MCS,BE6K ,BE7K.Cisco/Polycom Video conferencing devices Additional Information: The candidate should have a minimum of 7.5 years of experience in Unified Communication and Collaboration Implementation This position is based at our Kolkata office A 15 years full time education is required

Job Description What Youll Do As a T2 in our Cisco Managed Service Cloud Collaboration team, you will be part of a team supporting Cloud Collaboration Technologies for some of Cisco s large and strategic customers. This position will be passionate about providing expert (Tier 2) level support and incident recovery across all technologies supporting our hosted offers, including data center and collaboration technologies. This will require a deep technical foundation in Cisco Data Center and Collaboration technologies, ability to quickly and methodically triage and solve complex problems, and lead a team to resolve issues to restore services. Your main focus will be driving incident restoration during outages with a secondary focus on Continual Service Improvement activities to benefit the overall service. You will be a key resource in driving growth and customer sentiment across our Cloud Calling platform. Qualifications: 2.5+ years of experience in advanced technical support Cisco Certified Network Associate certification required Cisco Certified Network Professional or Voice Collaboration certification preferred Possess the ability to think analytically while working in a high volume work environment Able to easily communicate complex concepts and instructions to non-technical end-users Possess knowledge and understanding of network designs and concepts Able to apply technical knowledge to troubleshoot and isolate VoIP Issues Required Knowledge/Technical Skills Intermediate level experience in handling Cisco IP telephony Network Infrastructure. Basic Understanding of concepts: OSI and TCP/IP Model, VTP, STP, Ether channel, HSRP, Routing Protocols .etc. Intermediate understanding of switching - VLAN, Voice VLAN, Inter Vlan routing, PoE etc. Basic Understanding of UCS machines, ESXi and CIMC Intermediate/Expert understanding of the following Cisco Unified Communication Products o CUCM 7.x, 8.x and above o Cisco Unity Connection o Cisco Unified Communication Express Cisco Unity express o Cisco Voice Gateways (ISR Routers and Analog gateways) o Gateway protocols: H323, SIP, MGCP o Trunks, E1/ T1(CAS, CCS), FXS /FXO etc. o Gatekeepers o Understanding of CUBE Key Skills Excellent Voice and Communication Skills. Global orientation and Process oriented. Ability to stay focused and Open to work in night shifts Proactive Monitoring of alarms and incident cases. Managing Phone Queues. Incident tracking to ensure continuity across shifts. Coordination of communication bridges during major outages. Work with multiple vendors/teams as required to drive issues to resolution. Execute changes and tasks as assigned per defined procedures. Follow proper documentation procure on incidents and adhere to defined SLA/SLOs Use Lab to recreate scenarios to provide solution to issues. #WeAreCisco (This is the Standard and cannot be changed) #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection we celebrate our employees diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer 80 hours each year allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

About The Role - Skillset Required: UC: CUCM, IMP, Unity, CUBE, Voice Gateways ( refer JD for more) UC implementation with good troubleshooting skills Detailed skillset needed is explained below: MOP documentation, preparation comes with implementation skill , should be able to read from the doc and implement. Day1 and Day 2 support basic troubleshooting is must and what can it bring into production. Collab prod troubleshooting examplelike UC feature troubleshooting, calls are not working, codex mismatch is not working , VM is not working. all of this requires troubleshooting at prod/feature level Have requirement gathering skills Cisco front door team (CFDT) engineer goes on call to understand effort estimation to understand the new requirement like how many hours it will take etc and provide to PM. This skill is an advantage Voice gateway, expressway All the components of UC, CER is there in few regions like in USA, unity, protocol knowledge like MGCP, SIP, 3rd party integration. Expressway licensing, MRA, B2B calls, Webex control hum to administer all the endpoints Video endpoints Basic call manager, unity connection and uccx. IM&P is going away but is needed. IP phones Add -on Pyhton is an add-on not mandatory, AXL, sequeltool is used where scripts are written, and AXL is heavily used. Additional Details: - Have troubleshooting experience on Collab products is also a must

Digital Engagement Manager Name:Digital Engagement Manager Role:Digital Marketing Manager Industry:Automobile Location:Udaipur (Rajasthan) Job Type:Full Time Experience:3- 8yearsSkills:Digital Marketing, SEO, SMO, Lead Generation Salary:Best in the industry Education:B.Tech (CS/IT)/ BCA, MCA Description: Experience 4+ Years in Digital Marketing(Minimum 2 years of TL / SM Experience). Sales exposure is a must. Good knowledge of current technology trends and social media. Understanding of MS Office tools, SEO/SEM techniques & Analytics will be appreciated. Responsible for end-to-end management of digital leads (From inquiry to retail) for the entire personal portfolio. Drive digital initiatives at the dealership to deliver a differentiated customer experience. Devise a strategy and creative ways to drive online traffic to the dealership’s website/social media channels. Adherence to business metrics for Online Lead Management. SPOC at the dealership for all the aspects related to Mahindra’s Digital & Technology initiatives. Utilize the strong analytical ability to evaluate the end-to-end customers. experience across multiple channels and customer touch points. Responsible for maintaining the Digital Health Index of the dealership. Handholding and improving the digital quotient of dealer manpower.

Description Primary Skill:Voice IPT Secondary SkillTeams Telephony JD 5 Years experience as operations lead 10 to 12 years experienced CCNA / CCNP VOICE certified engineer having relevant experience in VOIP platform. Extensive knowledge of Cisco voice products and VOIP networking. Extensive knowledge/experience with Cisco TDM/ IP voice systems and components. Hands-on troubleshooting experience on Cisco voice products. Experience with E1, T1, FXS, FXO, MGCP, SCCP, SIP, SRST, H323 Must be open for 24x7 operations. Required Skills: 1.Strong technical knowledge on CUCM features, Call flows, Call handlers, gateway analog and voice troubleshooting. 2.Hands on experience in Upgrade, Migration of Unified products. 3.Providing on call support to team for escalated issues. 4.Voice over IP, Cisco Telephony operations. 5.Extensive knowledge/experience with Cisco TDM/ IP voice systems and components. 6.Hands-on configuration and troubleshooting experience on CISCO CUCM, UNITY, Right Fax, Ascom gateway wireless devices. 7.Deploy, configure and maintain a variety of voice technologies includingCisco, etc. 8.Provide Tier 1, 2 and 3 operational support for deployed technologies such as PBXs, mobility servers, voicemail systems, toll bypass gateways and other network infrastructure. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills VoIP;Cisco VoIP Languages RequiredENGLISH Role Rarity To Be Defined

About The Role - VOIP/CUCM/COLLAB:- Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

About The Role Collab Unified Collaboration Required Skills (Must Have and should meet all the below standards for qualifying to this role) CUCM, IMP, CUC,CER, Analog/Digital Gateways, Hardware and Software media Resources Protocols H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS. Basic Understanding for UCS Servers and VMware Virtualisation Consulting and Troubleshooting Skills Understating of DNS,DHCP,TFTP,NTP and LDAP Desired Skills (Good to have as value add to this role) Programming skills in Java/Python Understanding of Cisco Video Solution Understanding of WebEx Switching Skill Education &/ Additional Certifications Degree/ Masters CCNP/CCIE Collaboration

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP UI5 Development Good to have skills : SAP FIORI/Gateway architecture Minimum 5 year(s) of experience is required Educational Qualification : 1 15 years of full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using SAP UI5 Development. Your typical day will involve working on SAP FIORI/Gateway architecture and collaborating with cross-functional teams to deliver impactful data-driven solutions. Roles & Responsibilities: Design, build, and configure applications to meet business process and application requirements using SAP UI5 Development. Collaborate with cross-functional teams to deliver impactful data-driven solutions. Develop and maintain technical documentation related to the project. Provide technical support and troubleshooting for the applications developed. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP UI5 Development. Good To Have Skills:Experience with SAP FIORI/Gateway architecture. Strong understanding of software engineering principles and concepts. Experience in developing and maintaining technical documentation. Experience in providing technical support and troubleshooting for the applications developed. Additional Information: The candidate should have a minimum of 5 years of experience in SAP UI5 Development. The ideal candidate will possess a strong educational background in software engineering or a related field. This position is based at our Chennai office. Qualifications 1 15 years of full time education

Project Role :Systems Engineering Practitioner Project Role Description :Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills :Unified Communication and Collaboration Implementation Good to have skills :NA Minimum 2 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture. You will also be responsible for conducting simulations and test methods to ensure the functionality and quality of the products. Join our team in Hyderabad and contribute to the development of innovative engineering solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to design and develop engineering systems. Conduct design failure mode effect analysis (DFMEA) to identify and mitigate potential risks. Manage feature plan implementation and ensure adherence to project timelines. Perform simulations and test methods to validate the functionality and performance of engineering systems. Contribute to system integrations and ensure seamless interoperability. Identify areas for improvement and propose innovative solutions to enhance engineering processes. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Strong understanding of engineering architecture and system integrations. Experience in conducting design failure mode effect analysis (DFMEA). Knowledge of simulation techniques and test methods for engineering systems. Familiarity with industry standards and best practices in engineering design. Good To Have Skills:Experience with project management tools and methodologies. Additional Information: The candidate should have a minimum of 2 years of experience in Unified Communication and Collaboration Implementation. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Systems Engineering Practitioner Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills : Unified Communication and Collaboration Implementation Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary:As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture and system simulations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Manage feature plan implementation.- Conduct design failure mode effect analysis (DFMEA).- Ensure successful integration of engineering architecture.- Perform system simulations. Professional & Technical Skills:- Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation.- Strong understanding of engineering systems and product development.- Experience in system integrations and simulations.- Knowledge of test methods and failure analysis techniques.- Good To Have Skills:Experience with project management tools and methodologies. Additional Information:- The candidate should have a minimum of 5 years of experience in Unified Communication and Collaboration Implementation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Systems Engineering Practitioner Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture. You will also be responsible for developing simulations and test methods to ensure the functionality and quality of the products. Join our team in Bengaluru and contribute to the innovative and efficient implementation of unified communication and collaboration solutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Design and develop engineering systems for physical products. Manage feature plan implementation. Conduct design failure mode effect analysis (DFMEA). Integrate engineering architecture into the systems. Develop simulations to test the functionality of the products. Create test methods to ensure the quality of the products. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Strong understanding of engineering architecture and system integrations. Experience in conducting design failure mode effect analysis (DFMEA). Knowledge of simulation techniques for testing product functionality. Familiarity with test methods to ensure product quality. Additional Information: The candidate should have a minimum of 0-2 years of experience in Unified Communication and Collaboration Implementation. This position is based in Bengaluru. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Key Responsibilities : Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issuesTechnical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and ExcelEducational Qualification:-Any Degree or 3 Year Diploma Qualifications Any Degree or 3 Year Diploma

"4 to 6 years of implementation and support experience of SAP MM/IM Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements. Facilitate workshops to collect business requirements Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs. Design, customize, configure and testing of MM Identify gaps, issues and work around solutions. Act as liaison with client for troubleshootinginvestigate, analyse, and solve software problems. Handle changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad hoc training and user support as required Work self directed and independently; may act as subject matter mentor to more junior members"

About The Role - RoleSpecificResponsibilities: Worksextensivelywithcustomersalongwithappropriateinternalandexternalresources(e.g. Ciscoaccountteams,partners) onthe strategy/deployment/optimization ofCiscoservicesand solutions Takesleadershiproleinexecutionofdeliveryprojects Improvessolutionsandmethodsdevelopedinthefieldforusetothewiderpractice(knowledge sharing) Creates,reviewsandapproves project deliverablese.g. Designrecommendations,HighLevelDesign,LowLevelDesign,Implementation/ChangeManagementPlans Actsasafocalpointforproblemresolutionforassignedcustomerengagements.Assuresproper andquickresolutionofcomplexcustomerproblemsacrossanappropriaterangeoftechnologies. Coordinatew"ithTACtoworkonP1andP2issues. Key Skills required :- UCCE-solidhands-onexperiencerequiredonUCCEcomponentslikeICM,PG,CVP,CTI,Finesse,CUIC UCCX-KnowledgeandexposureinUCCXisaplusbutnotmandate Stronghands-onCCimplementationworkneededwithtroubleshootingcapabilities.

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Skills/experience: 1-2 years of experience preferred in Professional Software Development in Areas of Audio Codecs, Audio Streaming/Playback Drivers. Audio and voice processing knowledge and basic theories. Strong background in following areas: Software development and debugging skills in C and C++,embedded development. Good understanding of computer architecture and operating system desired. Good analysis and problem solving skills. Good verbal and written communication skills Multimedia SW development experience on Windows. Strong plus if good understanding on kernel drivers and hardware programming. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : avaya, amazon connect Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Role Overview:you will be responsible for ensuring the smooth operation Amazon Connect . This role requires expertise in handling day-to-day operations, providing L1/L2 support, and maintaining the availability of the contact center platforms. You will be an integral part of a team dedicated to addressing incidents, managing changes, and ensuring high levels of service delivery.Key Responsibilities:Provide support and maintenance for the company's Contact Center environments, including Amazon ConnectWork in rotational shifts to ensure 24/7 support coverage and adherence to SLAs.Act as a Subject Matter Expert (SME) for Amazon Connect and Avaya, resolving P1 & P2 incidents promptly.Participate in change management processes and reviews to maintain platform availability.Collaborate with vendors and support teams to address user-reported incidents.Conduct audits and implement security vulnerability mitigation measures.Handle day-to-day Amazon Connect operations, including troubleshooting, log analysis, and system level changes.Provide support for third-party applications and escalate issues as necessary.Develop IVR flows, CTI integrations, and ensure ongoing management of gateways and media servers.Demonstrate proficiency in Telecom protocols such as SIP, H323, ISDN, and ITIL processes. Technical Experience:Hands-on experience in contact center suite products, including voice, email, and chat.In-depth understanding of cloud contact center architecture and call flows.Proficiency in managing telephony solutions and service management processes. Professional Attributes:Strong customer handling and communication skills.Minimum 2 years of hands-on experience with Amazon ConnectCompleted Avaya trainings and certifications.Bachelor's degree in engineering or related field preferred. Additional Information:Willingness to work in rotational shifts, including nights.Ready to implement network changes and perform testing as required. Qualifications 15 years full time education

About The Role : We are looking for resources who have Very strong experience in C++ Development and Troubleshooting skills for our project. Strong C++ development with python experience andTroubleshooting skills(Who can be able to take care of troubleshoot issues live and do the logs analysis. Excellent understanding of troubleshooting and debugging Experience in Linux commands , Github , wireshark ,jenkin etc Experience in Agile methodology , JIRA Good Experience in Telecom/Networking Domain/SIP Protocol Notice Period Required :Max.30 days(Official NP) Mode of Work :Hybrid(3 Days WFO) Primary Skills Strong C++ development with python experience andTroubleshooting skills(Who can be able to take care of troubleshoot issues live and do the logs analysis. Excellent understanding of troubleshooting and debugging Experience in Linux commands. Good Experience in Telecom/Networking Domain/SIP Protocol

Project Role :Infrastructure Engineer Project Role Description :Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills :Unified Communication and Collaboration Implementation

Project Role :Application Support Engineer / Unified Communication and Collaboration Implementation-Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills :Unified Communication and Collaboration Implementation Good to have skills :Microsoft 365,Unified Communication and Collaboration Operations

Skill required: Global V&A - Procurement Operations Designation: PPSM Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Responsible for managing various projects, planning, execution, and Post Merger Integration for Accenture's acquired companies, this includes systems configuration, request to pay activities, policies, and processes. In this capacity, the individual will coordinate the evaluation of a target company's suppliers' portfolio, collaborating with clients and offshore payables support teams to ensure all service objectives are met within required timeframes and in accordance with the internal compliance and policies.In this role, the individual will assure the integration and setup of the acquired company's suppliers to secure ongoing payments after cutover date. They will also ensure the new Accenture personnel understand and comply with Accenture Procurement's Policies, Processes and Procedures and the usage of standards approved channels and tools by providing required training and pre/post integration support. What are we looking for? Fluent in English Minimum 3 years of experience in P2P, Finance, CMR or SAP/Ariba Minimum 2 years of experience in Project Management Roles and Responsibilities: Role Requirements: Project Management Flexible schedule Attention to detail. Process improvement. Strong written and verbal communication skills Well organized. CollaborativeGood to have: Presentation Skills 3rd language Qualifications Any Graduation

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities 1.Daily MIS 2.Daily reconciliation 3.PSF Hiring , for all location- Coordination with hiring team 4.Mobility usage tracking 5.PSF/SM Productivity monitoring 6.Call center lead conversion tracking 7.Call center lead monitoring (L:A, A:C) 8.PSF incentive workings 9.Insurance reconciliations (BALIC/BAGIC) 10.PSF/employee codes/SFDC ID creation

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities 1.Daily MIS 2.Daily reconciliation 3.PSF Hiring , for all location- Coordination with hiring team 4.Mobility usage tracking 5.PSF/SM Productivity monitoring 6.Call center lead conversion tracking 7.Call center lead monitoring (L:A, A:C) 8.PSF incentive workings 9.Insurance reconciliations (BALIC/BAGIC) 10.PSF/employee codes/SFDC ID creation