Service Management Consultant (Contract) Reckitt Benckiser India Pvt Ltd

8.0 - 12.0 years

0 Lacs

hyderabad, telangana, india

On-site

Role Purpose and scope . We are seeking a seasoned ITIL Service Management Expert with 8-12 years of experience in managing and optimizing ITIL processes across global environments. . The ideal candidate will have hands-on expertise in ServiceNow - including exposure to the Common Service Data Model (CSDM) and Service Mapping . A track record of recent implementation of ITIL processes like Incident, Problem, Change, Release, Major Incident, and Communications Management in Service Now . Utilize ServiceNow, including the CSDM module, to: o Ensure accurate service mapping and CMDB alignment o Support data governance and service modelling best practices o Integrate CSDM with ITIL workflows for enhanced visibility and control . Collaborate with cross-functional teams to engage in conversations to modify/ enhance ITIL processes in Service Now . Ability to orchestrate initiatives around standardization of processes across all IT&D teams . Conduct training and awareness sessions to promote ITIL best practices across the organization . Governance & Reporting: Define Governance framework and reporting principles for Service Management in light of the new CSDM model implementation . Vendor Management: Establish strong working relationships with service providers, vendors, and stakeholders to foster collaboration and improve service outcomes. Monitor vendor performance, identify areas for improvement, and take necessary actions to address issues and discrepancies Experience & Skills required: . 8-12 years of experience in IT Service Management roles . Proven experience in Service Integration and Management or IT Service Management (ITSM). . Strong understanding of ITIL (Information Technology Infrastructure Library) framework and practices . Solid implementation experience of ITSM process (INC, PRB, CHG, CMDB etc.) on ServiceNow . Strong proficiency in ServiceNow, including CSDM framework and modules . Proven track record on implementing the Process Modernization roadmap as part of Multi-Cloud environment, multi-vendor environment & Digital transformations. . Experience in managing global stakeholders and vendor ecosystems . Ability to thrive in high-pressure environments and manage multiple priorities . Knowledge on Application and infrastructure Maintenance lifecycle . Working knowledge of GxP guidelines, prior experience of setting robust processes compliant with GxP on a ITSM tool. . Hands-on experience refining the Hardware & Software Asset Management & CMDB. . Agile Change management experience Technical / professional qualifications: . Bachelor's degree in Computer Science, Information Technology, or related field . ITIL v3/v4 Certification (Foundation mandatory, Intermediate/Expert preferred) . Exposure to CSDM implementation and CMDB modelling (preferred) . SIAM Certification and/or equivalent Service Integration methodology (desirable) . Exposure to Infrastructure concepts - Cloud & On-Prem (desirable) . Agile Methodology (desirable)

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Statistical Monitor Novo Nordisk

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Statistical Monitor at Novo Nordisk Global Business Services (GBS) India, you will play a crucial role in supporting Risk-Based Monitoring within Clinical Drug Development by operating and maintaining the centralized Statistical Monitoring function. Your responsibilities will include analyzing clinical data across trials and projects to detect unusual data patterns, systematic errors, and potential instances of non-compliance or fraud that may not be identified through routine monitoring processes. By safeguarding data integrity, you will contribute significantly to the approval of new drugs. You will work closely with trial and project teams, as well as data management and programming experts, to plan and execute statistical monitoring activities according to project timelines. Your role will involve communicating monitoring observations to relevant stakeholders, supporting the interpretation of data issues, and contributing to data correction and quality improvement efforts. Additionally, you will be responsible for the development, maintenance, and enhancement of statistical monitoring tools and methodologies, including exploring and implementing new techniques. To qualify for this position, you should hold a university degree in life science or engineering (e.g., B.Sc., MSc, MD) or equivalent. You are required to have at least 2 years of experience in the pharmaceutical industry, preferably with 1 year of experience in exploration and/or visualization of clinical trial data and scientific data. An understanding of clinical development, data flow, clinical research, GCP, basic statistical methods, and experience with SAS/JMP programming is essential. Moreover, familiarity with computer systems, IT, GxP guidelines within drug development, and reporting/publishing clinical/scientific data would be advantageous. Novo Nordisk is a leading global healthcare company with a rich legacy of driving change to combat serious chronic diseases. By joining us, you will become part of a collaborative team dedicated to impacting millions of patient lives daily. Our success is rooted in the diverse skills and perspectives of our employees, and we continuously strive to bring out the best in them. Together, we work towards something bigger than ourselves, making a collective effort to drive real, lasting change in health. If you are motivated by challenges, thrive in a dynamic environment, and have a can-do attitude with continuous improvement as one of your career objectives, then this position may be the right fit for you. Join our growing team at Novo Nordisk and contribute to our mission of being life-changing. Apply now and be a part of our journey to go further together.,

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