Role & responsibilities Greet and assist visitors in a friendly and professional manner. Answer, screen, and forward phone calls promptly. Manage appointment scheduling and maintain meeting calendars. Handle incoming and outgoing mail, couriers, and deliveries. Maintain reception area cleanliness and presentation. Provide basic administrative support (filing, data entry, photocopying, scanning). Coordinate with internal departments for visitor requirements. Maintain records of visitors and telephone logs. Skills & Competencies: Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Professional appearance and demeanor. Proficiency in MS Office (Word, Excel, Outlook). Customer service orientation and problem-solving skills. Ability to handle confidential information with discretion. Experience & Qualifications: High school diploma or equivalent (Bachelors degree preferred). Prior experience in front desk or administrative roles is an advantage. Familiarity with telephone systems and office equipment.