3.0 - 7.0 years

0 Lacs

kozhikode, kerala

On-site

As a senior developer, you will be responsible for guiding and overseeing junior developers to enhance their performance and skills. Additionally, you may need to assist the Tech Lead during interviews and contribute to creating technical documentation for reference and reporting purposes. Your role will involve supporting the Technical/Project Lead in presenting ideas for system improvements, including cost proposals. One of your key responsibilities will be managing complexity by breaking down and simplifying key elements of complicated issues with clarity. You will be expected to encourage mutual understanding to work through change and uncertainty effectively. Demonstrating a passion for...

Posted 5 months ago

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Product Support Consultant Nexinfo Solutions

3.0 - 8.0 years

4 - 9 Lacs

Chennai

Work from Office

Key Responsibilities: Provide prompt and accurate responses to customer inquiries via email, chat, or phone, ensuring a high level of customer satisfaction. Diagnose and resolve product-related issues, identifying root causes and providing effective solutions within defined SLAs. Become a clients product expert, understanding software features, integrations, and workflows to support customer needs effectively. Create and update support documentation, FAQs, and user guides to improve the knowledge base and enhance customer self-service options. Work closely with internal teams, including Product Development, Quality Assurance, and Customer Success, to communicate customer feedback, escalate i...

Posted 6 months ago

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Zendesk Developer Foundever

5 - 8 years

9 - 19 Lacs

Chennai

Hybrid

Role & responsibilities 5+ years of experience in Zendesk development, administration, and integration. Proficiency in Zendesk Apps Framework (ZAF), JavaScript, APIs, and Liquid markup. Strong understanding of Zendesk Support, Guide, Chat, and Explore. Experience integrating Zendesk with Salesforce, Slack, or other CRM and communication tools. Solid understanding of ticketing workflows, automation, macros, and triggers. Experience with reporting and analytics using Zendesk Explore. Familiarity with SAML, SSO, OAuth, and other authentication mechanisms. Strong problem-solving skills and ability to work in a fast-paced environment.

Posted 7 months ago

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