258 Guest Services Jobs - Page 9

As an F&B Steward , you’ll play a key role in making sure our kitchens and dining areas stay spotless and ready for action! Keeping our kitchen and dish areas sparkling clean and safe. Washing and neatly storing dishes, pots, pans, glasses, and utensils. Helping set up and clear buffet lines or banquet events. Making sure all kitchen tools and equipment are clean and in the right place. Taking care of trash and food waste the right way. Helping the kitchen team by making sure they have everything they need, when they need it. Following hygiene and safety rules to keep everyone safe and healthy. Letting your supervisor know if anything needs fixing or replacing. Job Types: Full-time, Permanent Pay: ₹13,000.00 - ₹15,000.00 per month Benefits: Food provided Provident Fund Schedule: Rotational shift Supplemental Pay: Overtime pay Ability to commute/relocate: Himayatnagar, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person

We are looking for an Experienced Candidate. As a Guest Service Associate in our Front Office, you will be the face of our hotel, ensuring that every guest receives a warm welcome and memorable stay. Whether you are just starting your career in hospitality or bring previous experience, we invite you to be a part of our dynamic team. Key Responsibilities: Greeting and assisting guests with check-in and check-out procedures Managing guest reservations and room assignments Providing accurate information and responding to guest inquiries Ensuring guest satisfaction through personalized service Collaborating with other departments to meet guest needs Qualifications: Strong communication and interpersonal skills Friendly and welcoming demeanour Ability to handle multiple tasks efficiently Proficiency in English; additional languages are a plus Basic computer skills Why Join Us? Competitive salary with growth opportunities Comprehensive training and professional development Friendly and supportive work environment Opportunity to work with a diverse and talented team. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Food provided Paid time off Schedule: Rotational shift Education: Higher Secondary(12th Pass) (Required) Experience: Guest Service Associate in Front Office (Hotel): 1 year (Required) Language: Hindi & English (Required) Shift availability: Day Shift (Preferred) Work Location: In person Application Deadline: 20/06/2025 Expected Start Date: 14/06/2025

Greet customers and hand out menus. Take meal and beverage orders from customers and place these orders in the kitchen. Make menu recommendations and inform patrons of any specials. Deliver meals and beverages to tables when they have been prepared. Check that customers are satisfied with their meal. Prepare the bill for tables when requested. Cash up bills and ensure that the correct amount has been paid. Administer change to tables if needed Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Experience: Guest services: 1 year (Preferred) Guest relations: 1 year (Preferred) Work Location: In person Speak with the employer +91 7736810999

Greeting guests as they enter, and putting them on a waiting list as necessary. Providing guests with menus and answering any initial questions. Seating guests at tables or in waiting areas. Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers. Engaging with guests to ensure they're happy with food and service. Responding to complaints and helping to resolve them. Answering phone calls, taking reservations and answering questions. A knowledge of the menu. Helping out with other positions in the restaurant as needed. Providing great customer service Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Experience: Guest services: 1 year (Preferred) Customer service: 1 year (Preferred) Work Location: In person

Need to hire Restaurant Captain Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,784.66 per month Work Location: In person Expected Start Date: 14/06/2025

Job Description: Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments. Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers. Packaging food and beverages for sale. Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods. Cleaning and restocking work and dining areas, emptying trash and sanitizing equipment and utensils. Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality. Updating signage and displays to attract customers. Taking inventory and replenishing items in display cases, at tables, or behind the counter. Working as part of a fun, high-energy team. Adhering to all food safety regulations and quality controls. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Day shift Evening shift Morning shift Supplemental Pay: Yearly bonus Work Location: In person

Additional Information Room Division Manager Job Number 25096084 Job Category Rooms & Guest Services Operations Location Four Points by Sheraton Chennai OMR, Survey No 169, Plot 1B-1A, Rajiv Gandhi Salai, Chennai, Tamil Nadu, India, 600119 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Assists in successfully planning, developing, implementing, and evaluating of the quality of property’s rooms. The position ensures Rooms Operations meet the brand’s standards and targets customer needs. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Assists in leading specific team while meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting the Leading of Rooms Team Champions the brand’s service vision for product and service delivery. Monitors and promotes room rates, specials, and promotions at the residence. Runs and reviews critical information contained in room operations reports. Understands the functions of the Front Office, Engineering/Maintenance and Housekeeping operations. Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management. Operates all department equipment as necessary and reporting malfunctions. Ensures employees have the proper supplies and uniforms. Understands and complies with loss prevention policies and procedures. Contributing Information to Support Managing to Budget Verifies accuracy of room rates to maximize revenue opportunities. Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. Understands the impact of Room Operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service Participates as needed in the investigation of employee and guest accidents. Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Observes service behaviors of employees and providing feedback to individuals; continuously strives to improve service performance. Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Empowers employees to provide excellent customer service within guidelines. Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations. Responds to and handles guest problems and complaints. Uses personal judgment and expertise to enhance the customer experience. Interacts with guests to obtain feedback on product quality and service levels. Managing and Conducting Human Resources Activities Participates in department meetings and continually communicates a clear and consistent message regarding the Room Operations goals to produce desired results. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Uses all available on the job training tools for employees; supervises on-going training initiatives and conducting training when appropriate. Communicates performance expectations to employees in accordance with job descriptions for each position. Participates in the employee performance appraisal process. Coaches, counsels and encourages employees. Interviews and assists in making hiring decisions. Participates in employee progressive disciplinary procedures as required. Schedules employees to business demands and for tracks employee time and attendance. Assists in performing the payroll function. Oversees daily shift operations and ensures compliance with all policies, standards and procedures. Drives positive employee engagement by conducting the department feedback sessions and creating action plans to address open concerns. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Title: Guest Relations Executive (Corporate Office – Hospitality/Hotel Background Preferred) Location: [Brigade World Trade Center / ANSR ], [Bangalore] Reports to: Facility Manager / Workplace Experience Manager Job Summary: We are looking for a dynamic and well-presented Guest Relations Executive with a background in Hotel/hospitality to join a leading global corporate environment. This role is ideal for individuals with hotel front office or guest services experience who are looking to transition into a premium corporate setting. You will be the first point of contact for visitors and employees, helping create a warm, professional, and seamless workplace experience. Key Responsibilities: Greet and assist visitors, employees, and clients with a high level of courtesy and professionalism. Manage the front desk and ensure smooth day-to-day operations of the reception area. Coordinate visitor registrations, ID badges, and meeting room bookings. Handle calls, emails, and general queries with a customer-first mindset. Liaise with facility, admin, and security teams to ensure an exceptional office experience. Support in organizing internal events, meetings, and employee engagement activities. Maintain records, logs, and reports related to front desk operations. Ensure the reception area is clean, organized, and welcoming at all times. Requirements: 1–3 years of experience in a guest-facing role, preferably in the hotel/hospitality industry. Excellent communication and interpersonal skills. Professional grooming and demeanor. Strong organizational skills and attention to detail. Comfortable working in a fast-paced, corporate environment. Proficiency in MS Office and familiarity with visitor management systems. Flexibility to work in rotational shifts, if required. Preferred Background: Experience as a Front Office Associate, GRE, or Receptionist in a 4- or 5-star hotel. Diploma or degree in Hotel Management or Hospitality is an advantage. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹43,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person

Greet customers and hand out menus. Take meal and beverage orders from customers and place these orders in the kitchen. Make menu recommendations and inform patrons of any specials. Deliver meals and beverages to tables when they have been prepared. Check that customers are satisfied with their meal. Prepare the bill for tables when requested. Cash up bills and ensure that the correct amount has been paid. Administer change to tables if needed Education: Bachelor Degree or Diploma (Preferred) Experience: Guest services: 1 year (Preferred) Guest relations: 1 year (Preferred) Job Type: Full-time Pay: ₹16,000.00 - ₹18,000.00 per month Schedule: Day shift Evening shift Rotational shift Work Location: In person Speak with the employer +91 9539003539

Responsibilities: Customer Service: Greet, welcome, and assist residents, clients, and guests. Conduct lobby rounds and respond promptly to inquiries. Communication: Analyze data, prepare reports, and communicate effectively via phone, email, and in person. Handle complaints and crises professionally. Administration: Utilize helpdesk software, maintain accurate records, and gather resident feedback. Operations: Perform additional duties as assigned, ensure cleanliness of the reception area, and manage events. General: Answer calls, sort mail, and coordinate with other departments. Requirements: Hospitality Mindset: Maintain a welcoming and professional demeanor. Time Management: Take ownership of requests and complaints and ensure timely resolution. Problem-Solving: Address emergency situations and concerns promptly. Communication: Fluency in English. Basic computer skills, including MS Office. Experience: Relevant hospitality education and 1-2 years of experience or 2-3 years of customer service experience. Flexibility: Willingness to work flexible shifts, weekends, and holidays. Job Type: Full-time Pay: ₹13,000.00 - ₹18,000.00 per month Experience: total work: 1 year (Preferred) Work Location: In person

Job Brief Managing reservations and booking requests from customers. Ensuring accurate and timely reservation processing. Providing excellent customer service by addressing inquiries and resolving issues related to reservations. Responsibilities Handling incoming reservation requests via phone, email, or online platforms. Confirming reservations and sending confirmation details to customers. Coordinating with other departments to ensure the availability of rooms or services. Managing cancellations and modifications to existing reservations. Maintaining accurate records of reservations and customer information. Requirements and Skills Bachelor’s degree in Hospitality Management or a related field (preferred). Proven experience in a similar role within the hospitality industry. Excellent communication and customer service skills. Attention to detail and the ability to work in a fast-paced environment. Proficiency in reservation management software and tools. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Experience: total work: 2 years (Preferred) Work Location: In person

Job Title: Food and Beverage Associate - Bar Captain Reports to: Food and Beverage Manager/Supervisor Department: Food and Beverage Location: Gokulam Park at Coimbatore Job Summary: A Bar Captain is responsible for overseeing all bar operations, ensuring smooth functioning, excellent customer service, and managing bar staff and resources. They ensure guests have a pleasant experience, handle customer issues, maintain the bar's cleanliness, and manage inventory. Operations Management: Planning, organizing, and controlling bar operations. Staff Supervision: Overseeing bar staff, including bartenders, and providing training. Customer Service: Greeting guests, ensuring satisfaction, and resolving complaints. Inventory Management: Managing alcohol and other bar supplies, restocking, and anticipating needs. Hygiene and Safety: Maintaining a clean and sanitary bar environment, adhering to safety regulations, and reporting any issues. Financial Management: Handling cash, balancing drawers, preparing end-of-day reports, and ensuring proper payment processing. Service Standards: Ensuring all drinks are prepared and served according to standard recipes, and that guests are serviced promptly. Product Knowledge: Having a good knowledge of the bar's beverages, including wines, beers, and other alcoholic drinks, to provide recommendations. Staff Development: Identifying training needs, coaching, and mentoring bar staff. Safety and Security: Ensuring a safe and enjoyable environment for customers and staff, including verifying customer age. In essence, the Bar Captain acts as a leader within the bar environment, ensuring smooth operations, high-quality service, and a positive guest experience. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Commuter assistance Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Performance bonus Yearly bonus Experience: total work: 4 years (Required) Work Location: In person Application Deadline: 06/11/2025 Expected Start Date: 06/10/2025

We are seeking a skilled and passionate Mushroom Grower Trainer to join our skill development training program Qualifications and Skills Education : Bachelor’s degree or diploma in Agriculture, Horticulture, Botany, or a related field. A master’s degree is a plus. Experience : Minimum of 3-5 years of hands-on experience in mushroom cultivation or related agricultural practices. Prior experience in training, teaching, or capacity building, preferably in rural or agricultural settings. Technical Skills : In-depth knowledge of mushroom cultivation techniques, including spawn production, substrate preparation, and disease management. Familiarity with organic farming practices and sustainable agriculture. Soft Skills : Excellent communication and presentation skills, with the ability to simplify complex concepts for diverse audiences. Strong interpersonal skills to engage with trainees from varied backgrounds. Patience, adaptability, and a passion for empowering others through skill development. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Education: Higher Secondary(12th Pass) (Preferred) Experience: Teaching: 1 year (Preferred) Language: English (Preferred) Work Location: In person

Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description What you will be doing: Reporting to the Manager, Front Office, responsibilities and essential job functions include but are not limited to the following: Demonstrating Reception, Concierge, and Operator standards of Service & Operational Procedures in all interactions and comply with all brand, hotel and departmental policies and procedures Must comply with most current Accor and Sofitel standards Have a complete working knowledge of all applicable systems, machines, and devices Be a driving force for the brand loyalty program. Enroll new ALL loyalty members and update guest ALL profiles. Upon check-in any guest without an ALL membership must be asked if they are a member, celebrating loyalty and if not member, subsequently offered enrollment Adhere to and promote the Company’s Health & Safety policies to ensure a safe work environment and be knowledgeable about all safety & emergency procedures Be able to handle promptly and effectively any queries arising from guests including in-room dining order taking. Following up with guests as needed within 20 minutes. Make and/or modify any hotel, restaurant, tour, and transportation reservations. Enter into respective computer software Maintain, monitor, and ensure all requests are logged and responded to in the computer system, Opera and common inboxes among other systems Maintain knowledge of hotel amenities and services, hotel features, hours of operation, and hotel layout including room types, rates and descriptions Maintain knowledge with the hotels rooming procedure and assist as needed, ensuring all guests are escorted to their room/suite and full hotel tour is conducted Provide information about hotel services/Promote internal outlets (Restaurants, etc.), provide accurate knowledge of local area and attractions Use vendors specified by Sofitel Washington D.C. Lafayette Square (car service, florist, water taxi, city tour, etc.). Maintain reservation files, for reservation changes, cancellations, billing, upgrading, etc. for all guests Responsible for charging no-show fees and late cancellation fees and re-imbursement of no-show fees Request internet booking codes for negotiated accounts promo codes from Distribution Services at GRC and communicate these to the clients Prepare arrival and amenity reports. Research database for upcoming arrivals, check preferences, comments and stays for each repeat guest Check and audit daily arrivals (possible duplicate reservations) – daily arrivals report to make sure billing is set up accurately, to set up routing and to input special request codes Organize package elements based on arrivals Reservations entered on report – ensuring billing is set up accurately, checking for duplicates, copy rate code descriptions Ensure proper billing instructions are setup, transfers, direct billing and third party payments are arranged accordingly, and process advance deposits Maintain knowledge of current hotel selling strategies, room promotions and packages Upsell reservations at all points of the reservations and check in process. Ensure all arriving guests provide a valid method of payment; all in-house guests are to have an authorized method of payment on file Communicate VIP arrivals to designated ambassadors for escort and delivery of amenities Assign rooms in the property management system and follow through on designated requirements Monitor online check-in and pre-checked-in requests. Coordinate room readiness with Housekeeping, pre-register guests and prepare room keys for guests’ arrival. Process check-in of all hotel and group guests according to established procedures and standards Communicate services and amenities included in packages to guests on packages Complete check-out for all hotel and group guests according to established procedures and standards. Encourage folios to be sent electronically Assist with bell and / or door coverage, luggage storage and retrieval when needed. Other duties as required. Qualifications Your experience and skills include: Previous front office and/or reservations experience is an asset Detail-oriented and numerical aptitude Knowledge of Property Manager systems (Opera) an asset Must be able to work flexible schedules including weekends and holidays The ability to work with little or no supervision is required. Positive and team-oriented Passion for guest service Excellent interpersonal skills Excellent written and verbal communication skills Highly organized, results-oriented, work well under pressure

Pass Code Hospitality is Hiring for Hostess / GRE for Mumbai location, Interested Candidates kindly mail their CV to [email protected] or WhatsApp on 8108501202 Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹30,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund Schedule: Day shift Morning shift Rotational shift Work Location: In person

Key Responsibilities: Guest Service & Experience Greet guests in a courteous and professional manner. Take orders and ensure timely service and guest satisfaction. Handle guest complaints and feedback efficiently and professionally. Ensure all guests receive personalized and attentive service. Team Supervision & Coordination Supervise waitstaff and assign duties and table sections. Train and guide junior staff on service standards, etiquette, and food knowledge. Conduct daily briefings to communicate menu changes, specials, and service instructions. Monitor grooming, discipline, and conduct of team members. Operations & Floor Management Ensure the dining area is clean, well-set, and properly maintained before, during, and after service. Coordinate with the kitchen for timely food delivery and special requests. Maintain a smooth workflow between kitchen and service areas. Supervise table settings, food presentation, and clearance operations. Sales & Upselling Promote menu items, beverages, and specials to enhance guest experience and revenue. Suggest wine pairings and upsell premium products when appropriate. Monitor and control wastage, breakage, and inventory usage. Cash & Billing Check and verify guest bills before presenting. Ensure proper cash/card transactions and billing accuracy. Assist in closing checks and end-of-day cash handling if required. Compliance & Safety Ensure adherence to hygiene, safety, and sanitation standards. Skills & Qualifications: Diploma or degree in Hotel Management or equivalent. 2+ years of experience in F&B service, with at least 1 year in a supervisory role. Strong leadership and interpersonal skills. Good communication skills in English (and local language, if applicable). Knowledge of food, beverages, and service etiquette. Ability to handle pressure and multitask in a fast-paced environment. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Rotational shift Work Location: In person

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our first class Front Office Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Receptionist, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Interested then why not say Yes I Can! as we are looking for passionate people just like you! Key Responsibilities of the Guest Service Associate - Front Office : Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships whilst promoting the company culture and values. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Guest Service Associate - Front Office : Experience in front office beneficial but not essential Hands-on approach with a can-do work style Commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions taking ownership for duties and tasks assigned Personal integrity, with the ability to work in an environment that demands excellence Experience of working with IT systems on various platforms Strong communication skills CAREERS Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As the one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us. To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com. INDHOTEL

Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description What you will be doing: Reporting to the Manager, Front Office, responsibilities and essential job functions include but are not limited to the following: Demonstrating Reception, Concierge, and Operator standards of Service & Operational Procedures in all interactions and comply with all brand, hotel and departmental policies and procedures Must comply with most current Accor and Sofitel standards Have a complete working knowledge of all applicable systems, machines, and devices Be a driving force for the brand loyalty program. Enroll new ALL loyalty members and update guest ALL profiles. Upon check-in any guest without an ALL membership must be asked if they are a member, celebrating loyalty and if not member, subsequently offered enrollment Adhere to and promote the Company’s Health & Safety policies to ensure a safe work environment and be knowledgeable about all safety & emergency procedures Be able to handle promptly and effectively any queries arising from guests including in-room dining order taking. Following up with guests as needed within 20 minutes. Make and/or modify any hotel, restaurant, tour, and transportation reservations. Enter into respective computer software Maintain, monitor, and ensure all requests are logged and responded to in the computer system, Opera and common inboxes among other systems Maintain knowledge of hotel amenities and services, hotel features, hours of operation, and hotel layout including room types, rates and descriptions Maintain knowledge with the hotels rooming procedure and assist as needed, ensuring all guests are escorted to their room/suite and full hotel tour is conducted Provide information about hotel services/Promote internal outlets (Restaurants, etc.), provide accurate knowledge of local area and attractions Use vendors specified by Sofitel Washington D.C. Lafayette Square (car service, florist, water taxi, city tour, etc.). Maintain reservation files, for reservation changes, cancellations, billing, upgrading, etc. for all guests Responsible for charging no-show fees and late cancellation fees and re-imbursement of no-show fees Request internet booking codes for negotiated accounts promo codes from Distribution Services at GRC and communicate these to the clients Prepare arrival and amenity reports. Research database for upcoming arrivals, check preferences, comments and stays for each repeat guest Check and audit daily arrivals (possible duplicate reservations) – daily arrivals report to make sure billing is set up accurately, to set up routing and to input special request codes Organize package elements based on arrivals Reservations entered on report – ensuring billing is set up accurately, checking for duplicates, copy rate code descriptions Ensure proper billing instructions are setup, transfers, direct billing and third party payments are arranged accordingly, and process advance deposits Maintain knowledge of current hotel selling strategies, room promotions and packages Upsell reservations at all points of the reservations and check in process. Ensure all arriving guests provide a valid method of payment; all in-house guests are to have an authorized method of payment on file Communicate VIP arrivals to designated ambassadors for escort and delivery of amenities Assign rooms in the property management system and follow through on designated requirements Monitor online check-in and pre-checked-in requests. Coordinate room readiness with Housekeeping, pre-register guests and prepare room keys for guests’ arrival. Process check-in of all hotel and group guests according to established procedures and standards Communicate services and amenities included in packages to guests on packages Complete check-out for all hotel and group guests according to established procedures and standards. Encourage folios to be sent electronically Assist with bell and / or door coverage, luggage storage and retrieval when needed. Other duties as required. Qualifications Your experience and skills include: Previous front office and/or reservations experience is an asset Detail-oriented and numerical aptitude Knowledge of Property Manager systems (Opera) an asset Must be able to work flexible schedules including weekends and holidays The ability to work with little or no supervision is required. Positive and team-oriented Passion for guest service Excellent interpersonal skills Excellent written and verbal communication skills Highly organized, results-oriented, work well under pressure

Our company is looking for a Food and Beverage Executive to join our team. Responsibilities: Manage guest queries in a timely and efficient manner; Represent needs of the team; Ensure compliance of brand standards; Be environmentally aware; Assist Food and Beverage management with achieving financial targets; Assist Food and Beverage management with training and development of team members; Assist with annual and mid-year appraisals with team members under your responsibility; Supervise Food and Beverage Outlet operations; Communicate and delegate tasks to the team; Assist other departments wherever necessary and maintain good working relationships; Comply with hotel security, fire regulations and all health and safety legislation. Requirements: Previous Food and Beverage experience; Positive attitude; Ability to work on own or in teams; Commitment to delivering a high level of customer service; Good Communication Skills; Flexibility to respond to a range of different work situations. Job Type: Full-time Benefits: Food provided Paid sick time Paid time off Schedule: Day shift Experience: total work: 4 years (Preferred) Work Location: In person

Sure! Here's a professional Job Description for a Cluster Reservation Executive at IHG – Holiday Inn Express , tailored to reflect the IHG brand standards and Holiday Inn Express's service style: Job Title: Cluster Reservation Executive Department: Reservations Location: Cluster Role (Multiple Holiday Inn Express Properties) Reports To: Cluster Revenue Manager / Reservations Manager Brand: IHG – Holiday Inn Express Job Purpose: To efficiently manage the reservations function across multiple Holiday Inn Express hotels in the cluster, ensuring maximum revenue generation, seamless guest booking experience, and accurate data entry while adhering to IHG’s brand standards and reservation SOPs. Key Responsibilities: Reservation Management: Handle individual, group, and corporate reservations across the assigned cluster of hotels. Respond promptly to guest and client enquiries via phone, email, and third-party platforms. Ensure accurate recording of all reservation details in the OASIS (Opera/Concerto). Monitor daily reservations and ensure availability is optimized based on forecast and occupancy levels. Coordinate with sales, front office, and revenue teams to manage room inventory. Revenue & Rate Optimization: Support revenue management by upselling premium room categories and promoting value-added packages. Ensure rate parity across all booking channels (IHG.com, OTAs, GDS, etc.). Follow IHG’s Best Price Guarantee guidelines and rate setup procedures. Assist in implementing promotions and packages under direction from the Revenue Manager. Customer Experience: Deliver exceptional guest service in line with Holiday Inn Express's brand values – Smart, Simple, Spot On . Manage guest preferences, loyalty member recognition, and special requests. Handle complaints or booking issues proactively and escalate when necessary. Reporting & Compliance: Maintain accurate records of bookings, cancellations, and no-shows. Prepare daily/weekly/monthly reservation reports and communicate key trends. Ensure adherence to IHG data privacy policies and GDPR requirements. Key Skills & Competencies: Excellent communication and interpersonal skills Strong organizational and multitasking abilities Knowledge of OASIS , Concerto, and reservation portals (IHG Merlin, OTAs) Understanding of revenue management principles Attention to detail with a focus on accuracy Customer-centric mindset Qualification & Experience: Minimum 1–3 years of experience in a hotel reservation or front office role (preferably in a cluster setup) Prior experience in an IHG property or with Holiday Inn Express brand is an advantage Bachelor's degree in Hotel Management or related field preferred What We Offer: 5-day working week Duty meals provided Access to IHG Learning & Development tools Opportunity to grow within IHG’s global network IHG employee benefits & discount programs Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Job Summary: We are looking for a vibrant and customer-focused Cocktail Server to take drink orders, serve beverages, and engage guests with a warm and friendly attitude. The ideal candidate will be skilled in providing excellent service, recommending drinks, and maintaining a lively yet professional atmosphere in the bar or lounge area. Key Responsibilities: Greet guests and guide them to available seating if required. Take accurate drink and food orders from guests and communicate with the bar and kitchen. Serve alcoholic and non-alcoholic beverages efficiently and professionally. Engage with guests in a friendly and courteous manner, ensuring a welcoming atmosphere. Upsell drinks, bottle service, or signature cocktails when appropriate. Monitor guest satisfaction and handle any concerns or requests promptly. Maintain cleanliness of tables, trays, and the general lounge/bar area. Adhere to responsible alcohol service and all safety and hygiene standards. Requirements: Previous experience in a bar, lounge, or hospitality environment preferred. Good communication and interpersonal skills. Pleasant appearance and confident attitude. Ability to multitask and work in a fast-paced environment. Flexibility to work evenings, weekends, and holidays. Knowledge of basic cocktails and bar menu items is a plus. Job Types: Full-time, Permanent Pay: From ₹25,000.00 per month Benefits: Food provided Paid sick time Paid time off Schedule: Day shift Weekend availability Supplemental Pay: Performance bonus Language: Englis,Hindi (Required) Work Location: In person Application Deadline: 25/06/2025 Expected Start Date: 25/06/2025

Know how to run a floor, lead a team, and keep guests smiling? We want a sharp Restaurant Captain to take charge at our Bandra Outlet of Bombay Taco Co (we serve Mexican food with a Desi Twist)(6-day a week action & Free food come with the job). Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Food provided Application Question(s): Stays within commuting distance to Bandra Language: English (Required) Work Location: In person

Responsibilities Greet guests upon arrival and departure with a friendly and professional demeanor Handle guest inquiries, requests, and complaints promptly and courteously Provide information about hotel facilities, services, and local attractions Operate the front desk efficiently, including managing reservations and room assignments Utilize phone systems to handle incoming calls and messages Maintain a clean and organized lobby area Greets guests upon arrival, providing a warm and professional welcome, often handling check-in procedures. Experience Previous experience in a front desk or guest service role is preferred Strong customer service skills with the ability to handle various guest situations tactfully Multilingual or bilingual abilities are a plus Managing Guest Records Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Work Location: In person

ABOUT THE COMPANY : https://flockcoliving.com/ JOB TITLE : Guest Relation Executive Experience: 5 months + Location : Gurugram Company Overview: Flock Coliving is revolutionizing the concept of coliving space in Gurugram, offering premium accommodations in the city's most sought-after localities. With a portfolio of multiple properties strategically located near major corporate offices, commercial centers, educational institutions, and entertainment hubs, we provide a seamless living experience that blends convenience, comfort, and community. Responsibilities: Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints and escalate to Guest Relations Manager when needed Record information in the logbook daily Ensure compliance with health and quality standards Requirements and skills: Proven experience as a Guest Relations Officer Familiarity with hospitality industry standards Proficiency in English; knowledge of additional languages is a plus Computer literacy A customer-oriented and professional attitude An outgoing personality Outstanding communication abilities Excellent organizational and time-management skills Job Type: Full-time Pay: ₹15,000.00 - ₹32,000.00 per month Education: Bachelor's (Required) Experience: Guest relations: 1 year (Required) Language: English (Required) Work Location: In person

You have heard the line before – “our people are our most valuable asset” - well you’d better believe it! Do you want to make a real difference to our team, identifying and developing existing talent? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the service our team provides You are a passionate advocate of how the delivery of brilliant Human Resources support can add true value to an organization, and you’re someone who genuinely believes in the wider business benefits it can bring to a company and the team. As Human Resources Executive, you will join a team that is obsessive about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Interested then why not say Yes I Can! as we are looking for passionate people just like you! Key Responsibilities of the Human Resources Executive: Ensures the smooth running of the Human Resources Department, where all areas of responsibility are managed and delivered to the highest levels Works proactively to maximize the guest service and the team experience, delivering a positive and responsive approach to enquiries and problem resolution Develops and implements plans where human resources initiatives & hotel targets are achieved Works with key stakeholders, effectively managing and reviewing the life cycle of the team within the hotel, fostering a culture of growth, development and performance Owner of the Human Resources budget and training plan, where together with management, facilitates the evaluation of team performance Builds and maintains effective working relationships with all key stakeholders and business partners Reviews and scrutinizes employee resourcing, compensation, employee development, training and succession plans, providing recommendations that will enhance performance and provide added value to the individual and the company Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Human Resources Executive: Proven experience in HR with strong problem-solving capabilities Excellent leadership skills with a hands-on approach and lead-by-example work style Commitment to exceptional guest service with a passion for the hospitality industry Ability to find creative solutions, offering advice and recommendations Personal integrity, with the ability to work in an environment that demands excellence, time and energy Experienced in using IT systems on various platforms Strong communication skills CAREERS Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us. To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at [email protected] INDMANAGE