555 Guest Services Jobs - Page 7

Greet and welcome guests with a warm and professional attitude. Handle check-in and check-out processes efficiently and accurately. Manage room reservations and update the hotel’s booking system. Answer phone calls and respond to emails promptly and professionally. Provide information about hotel services, amenities, local attractions, and directions. Address guest complaints and requests with professionalism, ensuring prompt resolution. Maintain accurate guest records and handle billing and payment transactions. Coordinate with housekeeping and maintenance departments for room status and service requests. Ensure the front desk and lobby area are clean, organized, and presentable. Follow all hotel policies, procedures, and safety protocols. * Requirements: Education: Minimum high school diploma; degree/diploma in hospitality management is preferred. Experience: 1–2 years in front office or guest services in the hotel industry preferred. Skills: Excellent communication and interpersonal skills. Proficiency in hotel software Strong customer service orientation and problem-solving abilities. Ability to work in a fast-paced environment and handle stress calmly. Neat and professional appearance. Job Type: Full-time Pay: ₹15,000.00 - ₹17,000.00 per month Benefits: Food provided Paid sick time Provident Fund Work Location: In person

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service, Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment to delight guests. Performs other duties as required to provide genuine hospitality. Good Communication skills

Job Summary: The Restaurant Hostess is the first point of contact for guests and plays a key role in creating a welcoming dining experience. She greets guests, manages reservations, organizes seating arrangements, and ensures excellent guest service from arrival to departure. Key Responsibilities: Warmly greet guests as they arrive and thank them as they leave. Manage reservations, waitlists, and walk-in guests efficiently. Escort guests to their tables, present menus, and introduce their server. Coordinate table rotation and monitor dining room flow to optimize seating. Handle guest inquiries and complaints courteously and professionally. Maintain the cleanliness and presentation of the reception and waiting areas. Communicate with servers and kitchen staff to ensure timely table readiness. Maintain accurate reservation and guest records as required. Assist with phone calls, take reservations, and answer questions about the restaurant and menu. Support special events, promotions, or private dining arrangements as needed. Required Skills & Qualifications: High school diploma or equivalent; hospitality training is an advantage. 2 - 3 Years experience as a hostess or front-of-house staff in a restaurant or hotel preferred. Excellent verbal communication and interpersonal skills. Well-groomed appearance with a friendly and welcoming attitude. Ability to work in a fast-paced environment and handle busy seating periods. Basic knowledge of reservation systems is an advantage. Flexibility to work shifts, weekends, and holidays. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Food provided Provident Fund

Additional Information Job Number 25136186 Job Category Rooms & Guest Services Operations Location Sheraton Grand Bengaluru Whitefield Hotel and Convt, Prestige Shantiniketan, Bengaluru, Karnataka, India, 560048 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required CORE WORK ACTIVITIES Maintaining Concierge Goals Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish work. Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supports the establishment of an effective database to be used by all team members for restaurant and local attractions. Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences. Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping). Maintains awareness of cultural differences needed to meet guest's specific needs and requirements. Provides check-in and check-out services and handles reservations when needed. Maintains knowledge of rooms and their locations, services and facilities of the hotel. Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out. Responds to emergency situations using appropriate procedures. Maintains awareness of daily operations and events at the hotel. Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements Provides warm welcome and anticipation of guest needs throughout their stay. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction. Ensuring Exceptional Customer Service Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention. Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Supports employees understanding of customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Informs and/or updates the executives and the peers on relevant information in a timely manner. Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Summary: We are looking for a warm, professional, and customer-oriented Restaurant Hostess to welcome guests and manage seating arrangements in our restaurant. The ideal candidate will create a positive first impression, ensure smooth guest flow, and assist with reservations while maintaining high hospitality standards. Key Responsibilities:Guest Welcome & Seating: Greet and welcome guests with a warm, friendly attitude. Manage table assignments and escort guests to their seats. Ensure a smooth seating flow while considering guest preferences and reservation schedules. Reservation & Guest Management: Handle reservations via phone, email, and online platforms. Maintain an updated reservation log and coordinate with the service team. Manage waiting lists and provide estimated wait times when necessary. Customer Service & Experience: Assist guests with menu inquiries and special requests. Handle guest complaints or escalate them to the manager when needed. Ensure guests leave with a positive experience and invite them to return. Restaurant Coordination & Cleanliness: Keep the entrance and waiting area clean and presentable. Ensure menus, promotional materials, and table setups are in order. Work closely with the service and kitchen teams to ensure efficient restaurant operations. Qualifications & Skills: Experience: 1+ year in a similar role in a restaurant or hotel. Education: Hotel Management preferred . Excellent communication and interpersonal skills. Well-groomed appearance and professional demeanor. Ability to multitask and work in a fast-paced environment. Knowledge of restaurant reservation software (e.g., OpenTable) is a plus. Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Food provided Work Location: In person

About Us Wellesley Hotel, Pune Wellesley Hotel is a 23-room premium art boutique property, thoughtfully designed to offer a blend of luxury, elegance, and personalized service. Our vision is to provide guests with an extraordinary stay experience where every moment is memorable. With its thoughtfully selected interiors, modern amenities, and commitment to guest satisfaction, Wellesley Hotel stands as a distinguished hospitality destination in Pune. We believe that a dedicated and skilled team is essential to uphold this promise, and we’re excited to partner with you to bring the best talent on board. Job Description Greet and welcome guests with warmth and professionalism. Handle guest check-ins, check-outs, and reservations efficiently. Respond to guest inquiries and resolve issues promptly to ensure guest satisfaction. Coordinate with housekeeping, operations, and other departments to meet guest requirements. Maintain accurate records of guest details, payment processing, and room assignments. Profile Experience: Min 2-4 years. Freshers welcome. Industry: Hospitality, Hotel Management. Skills: Excellent Communication and Interpersonal Skills especially in English. Ability to multitask and manage time effectively. Problem Solver and attention to detail. Degree: Diploma in Hospitality or relevant field Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Application Question(s): What is your Current CTC? What is your Expected CTC? Are you available to work weekends/nights/overtime? We are located at 12A, Connuaght Rd, Sadhu Vaswani Circle, Pune. Are you comfortable traveling to this location? Do you have prior experience working in a hotel/restaurant/other hospitality setting? How many years of experience do you have in the current field. Language: English (Required) License/Certification: Hospitality Management Degree (Required) Work Location: In person

· Stationed at assigned hospital · Meet doctors to get the contacts of expectant mothers · Meet expectant mothers / fathers and convince them to take presentations with Cordlife · Promote stem cell banking and about Cordlife Sciences by giving them laptop presentations. · Enrolling the expected client’s , complete the documentations, collect payments from expectant mothers/fathers, as and when required · Maintain good relations with the existing clients for reference · Any other job assigned from time to time Skillset Requirements · Pleasant personality, good communication and comprehension skills · Should have excellent presentation skills · Should be comfortable with a target based field sales job Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Application Question(s): Are you comfortable with a target based sales job? Are you a female? Work Location: In person

Company Description Your Fairmont Journey Starts Here: Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team. Job Description Maintain on-going training and development of employees, conduct employee performance reviews and disciplinary action Ensure appropriate staff scheduling and monitor staffing levels in conjunction with determined budgets and forecasting Create and design menus, while keeping the overall restaurant concept Liaise with food stores to ensure the proper rotation of foods Seek opportunities to increase food revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction Responsible for kitchen operations in absence of Executive Chef and Executive Sous Chef Oversee the safety and sanitation of the kitchen, while ensuring all kitchen equipment is maintained and in good condition Maintain departmental standards in accordance with Fairmont Hotels and Resorts core standards Ensure effective cooperation between outlets and the kitchen Create memorable dining experiences for guests Ensure a clean and safe working environment, and actively participate in health and safety initiatives Adhere to all hotel environmental policies and initiatives Carry out any other tasks as assigned Qualifications College degree in Hotel Management or related culinary degree At least 3 years of industry and culinary supervisor experience Previous experience training team members in large quantity food preparation. Excellent knowledge of quality food operations. Passion for leadership and teamwork Eye for detail to achieve operational excellence Excellent guest service skills Additional Information Our commitment to Diversity & Inclusion : We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Room Attendant Responsibilities: Greeting guests and responding to queries. Changing bed linen and making beds. Replacing used towels and other bathroom amenities, such as shampoo and soap. Sweeping and mopping floors. Vacuuming carpets. Dusting and polishing furniture. Emptying trash containers and ashtrays. Restocking beverages and food items in the minibar. Cleaning public areas, such as corridors. Reporting any technical issues and maintenance needs. Updating status of guest rooms on assignment sheet. Returning and restocking cleaning cart at shift end. Room Attendant Requirements: High school diploma, preferred. Previous guest service and/or housekeeping experience. Experience using industrial cleaning equipment and products. Flexible working hours. Ability to work with little or no supervision while meeting high-performance standards. Physical mobility and stamina. Ability to follow instructions. Professional and polite. whatsapp resume @9896440400 hotel management diploma , industrial trainee , Job Type: Full-time Pay: ₹8,086.00 - ₹32,212.85 per month Experience: total work: 1 year (Preferred) Work Location: In person

As a restaurant captain oversees the dining area to ensure a smooth and positive guest experience, managing staff, coordinating with the kitchen, and addressing customer concerns. They are responsible for maintaining service quality, managing reservations and seating, and sometimes assisting with training and inventory. Key Responsibilities: Customer Service: Greeting guests, managing reservations and seating arrangements, and ensuring a welcoming atmosphere. Staff Management: Supervising and coordinating the activities of servers, ensuring they provide efficient and courteous service. Service Coordination: Communicating with the kitchen to ensure timely food delivery, managing table settings, and addressing any service-related issues. Guest Issue Resolution: Handling customer complaints and resolving issues to maintain guest satisfaction. Maintaining Standards: Ensuring high standards of service, hygiene, and safety in the dining area. Inventory Management: Managing supplies, ensuring adequate stock of tableware and other necessities. Training and Support: May be involved in training new staff and providing guidance to existing team members. Essential Skills: Excellent Communication: Clear and effective communication with both guests and staff is crucial. Leadership: Ability to lead and motivate a team of servers. Problem-Solving: Ability to handle unexpected situations and resolve customer issues effectively. Organizational Skills: Ability to manage multiple tasks and prioritize effectively. Customer Service: A strong focus on providing excellent customer service and creating a positive dining experience. Knowledge of F&B Operations: Understanding of food and beverage service procedures and standards. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Food provided Work Location: In person

Additional Information Job Number 25135663 Job Category Sales & Marketing Location Courtyard Mahabaleshwar, 19/B Metgutad, Panchgani-Mahabaleshwar Road, Mahabaleshwar, Maharashtra, India, 412806 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Understanding Market Opportunities & Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity. Responds to incoming group/catering opportunities for the property that are outside parameters of the . Handles all opportunities if property does not participate in an EBC. Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Providing Exceptional Customer Service Handles complex business with significant revenue potential as well as significant customer expectations. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provides excellent customer service in order to grow share of the account. Executes brand’s Customer Service Standards and property’s Brand Standards. Executes and supports the business Customer Service Standards and property’s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand. Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff. Additional Responsibilities Utilizes intranet for resources and information. Conducts site inspections. Creates contracts as required. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

We are looking for an experienced and customer-focused F&B Captain to join our team in Itanagar. The Captain will be responsible for overseeing restaurant floor operations, supervising service staff, and ensuring a high standard of guest service. The ideal candidate should have a strong background in hospitality, a keen eye for detail, and a passion for creating memorable dining experiences. Key Responsibilities: Supervise daily restaurant operations to ensure smooth service flow. Assign duties and responsibilities to service staff; monitor performance and appearance. Greet guests, take orders when required, and ensure guest satisfaction throughout service. Train and mentor new service staff, ensuring adherence to service protocols and hotel standards. Ensure the restaurant setup (mise en place) is done before each shift and maintained throughout. Handle guest complaints professionally and escalate major issues to the Restaurant/F&B Manager. Coordinate between kitchen and service teams to ensure timely and accurate order delivery. Maintain hygiene and safety standards across the service floor. Assist in stock control, requisition of supplies, and inventory management for restaurant operations. Prepare daily shift reports and brief the management on service feedback and team performance. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Food provided Work Location: In person

Duty timing: 02:00 PM To 11:00 PM (Will Provide Week off on Week Days-Saturday and Sunday is Working) Greeting and Order Taking: Warmly welcoming customers, taking their orders accurately, and offering recommendations. Serving Food and Beverages: Preparing and serving a variety of food and drinks according to cafe standards. Providing Assistance: Addressing customer inquiries, resolving complaints, and ensuring a positive dining experience. Handling Transactions: Accurately processing payments, providing receipts, and managing cash or cashless transactions. Maintaining Cleanliness: Ensuring the cafe area is clean, organized, and well-stocked at all times. Teamwork: Collaborating with other cafe staff to ensure efficient service and a positive work environment. Adaptability: Being flexible and willing to assist with various tasks as needed. Product Knowledge: Maintaining up-to-date knowledge of menu items, ingredients, and preparation methods. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Education: Diploma (Preferred) Experience: Customer service: 1 year (Preferred) Guest services: 1 year (Preferred) Cafe or Bakery: 1 year (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 7736810999

Greet customers and hand out menus. Take meal and beverage orders from customers and place these orders in the kitchen. Make menu recommendations and inform patrons of any specials. Deliver meals and beverages to tables when they have been prepared. Check that customers are satisfied with their meal. Prepare the bill for tables when requested. Cash up bills and ensure that the correct amount has been paid. Administer change to tables if needed Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Education: Diploma (Preferred) Experience: Guest relations: 1 year (Preferred) Guest services: 1 year (Preferred) Work Location: In person Speak with the employer +91 7736810999

Greeting guests as they enter, and putting them on a waiting list as necessary. Providing guests with menus and answering any initial questions. Seating guests at tables or in waiting areas. Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers. Engaging with guests to ensure they're happy with food and service. Responding to complaints and helping to resolve them. Answering phone calls, taking reservations and answering questions. A knowledge of the menu. Helping out with other positions in the restaurant as needed. Providing great customer service Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Education: Diploma (Preferred) Experience: Guest relations: 1 year (Preferred) Guest services: 1 year (Preferred) Work Location: In person

Your Day-to-Day As a Guest Service Associate (GSA) , you’ll be the first point of contact for our guests, creating memorable experiences by: Welcoming and checking in guests with warmth and efficiency. Managing guest bookings, handling payments, and ensuring smooth check-in/check-out. Assisting with guest inquiries, requests, and local information. Recognizing IHG One Rewards members and making them feel valued. Handling guest issues with professionalism and care. Working closely with colleagues to deliver seamless service. What We’re Looking For At least 1 year of experience in Front Desk / Guest Services (hotel experience preferred). Excellent communication and problem-solving skills. Tech-savvy with basic computer knowledge. Fluent in local language (additional languages are a plus). Flexible to work shifts, including nights, weekends, and holidays. Positive attitude, passion for hospitality, and a team-player mindset. What We Offer Competitive salary and benefits. Uniform and meals on duty. Global IHG colleague room discounts. Learning, growth, and career development opportunities across IHG Hotels & Resorts. A supportive, inclusive, and fun work environment. Be part of something special – Join us at Holiday Inn Express® and help us deliver True Hospitality for Good. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Front Office Guest Service Associate _ HIEX Kolkata New Town Hotel Brand: Holiday Inn Express Location: India, Kolkata, West Bengal Hotel: Kolkata New Town (CCUKT), CF Block, Action Area 1c, Barasat, New Town, 700156 Job number: 150949 Your Day-to-Day As a Guest Service Associate (GSA) , you’ll be the first point of contact for our guests, creating memorable experiences by: Welcoming and checking in guests with warmth and efficiency. Managing guest bookings, handling payments, and ensuring smooth check-in/check-out. Assisting with guest inquiries, requests, and local information. Recognizing IHG One Rewards members and making them feel valued. Handling guest issues with professionalism and care. Working closely with colleagues to deliver seamless service. What We’re Looking For At least 1 year of experience in Front Desk / Guest Services (hotel experience preferred). Excellent communication and problem-solving skills. Tech-savvy with basic computer knowledge. Fluent in local language (additional languages are a plus). Flexible to work shifts, including nights, weekends, and holidays. Positive attitude, passion for hospitality, and a team-player mindset. What We Offer Competitive salary and benefits. Uniform and meals on duty. Global IHG colleague room discounts. Learning, growth, and career development opportunities across IHG Hotels & Resorts. A supportive, inclusive, and fun work environment. Be part of something special – Join us at Holiday Inn Express® and help us deliver True Hospitality for Good.

Job Summary: The Restaurant Captain is responsible for supervising the service team, ensuring guest satisfaction, maintaining service standards, and smooth day-to-day restaurant operations. The role involves coordinating between guests and staff, handling complaints, training team members, and ensuring the highest level of hospitality. Key Responsibilities: Supervise and guide service staff during restaurant operations. Ensure smooth guest service by coordinating between guests, kitchen, and service team. Greet guests, take orders, and oversee food & beverage service as per standards. Handle guest complaints professionally and escalate if required. Train, motivate, and monitor service staff to maintain service quality. Maintain cleanliness, hygiene, and ambience of the restaurant. Check table settings, dining area arrangements, and overall presentation. Ensure adherence to SOPs (Standard Operating Procedures) for service. Assist in inventory management, requisitions, and control of service equipment. Upsell food and beverage items to maximize revenue. Report daily operations, guest feedback, and staff performance to the Manager. Requirements: Minimum 2–4 years of experience in Food & Beverage Service, preferably as a Captain or Team Leader. Diploma/Degree in Hotel Management or equivalent. Excellent communication and interpersonal skills. Strong leadership and team-handling ability. Knowledge of food & beverage service standards, wine, and menu presentation. Guest-oriented with problem-solving skills. Flexible to work in shifts, weekends, and holidays. Key Competencies: Leadership & Team Management Guest Service Excellence Communication Skills Attention to Detail Problem Solving Time Management Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹22,000.00 per month Work Location: In person

Communication Skills: Clear and effective communication with both customers and kitchen staff is essential. Customer Service Skills: Providing a positive and helpful experience for customers is crucial. Attention to Detail: Ensuring orders are accurate and communicated properly. Ability to Work Under Pressure: Handling a busy restaurant environment and multiple orders efficiently. Teamwork: Collaborating with other staff members to ensure smooth service. Job Type: Part-time Pay: ₹30.00 - ₹35.00 per hour Benefits: Food provided Work Location: In person

Job Role: F& B Sales Executive About Company: Welcome to CocoCart — the gateway to a cherry-picked collection of heavenly chocolates from across the globe, housed under one roof. Featuring an immense collection of delectable chocolates for every type of person out there, CocoCart brings Indian audiences a step closer to traversing the globe, championed by the most splendid catalyst of happiness - chocolate. Role Brief: We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit to our outlet. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving complaints or issues, and maintaining a welcoming and professional atmosphere. Key Responsibilities Greeting & Welcoming Guest. Enhancing Guest Satisfaction Knowledge on products, promotions & offers Upselling of products Following SOP laid by the organisation Maintain cleanliness of the outlet all the time. System handling of billing Inventory management. Handling guest grievance Collaborating with team members to achieve targets Candidate Profile: Min 6 months experience in Hospitality / Food industry with mandatory sales experience. Good Communication Skills Team Player Result oriented, with high level of motivation for self-growth Well groomed & presentable Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Ability to commute/relocate: Vile Parle, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: f&b: 1 year (Required) Language: English and hindi (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Willingness to travel: 50% (Required) Work Location: In person Application Deadline: 19/06/2025

Job Description: Rooms Division Executive Hotel Raviraj, Pune Overview The Rooms Division Executive at Hotel Raviraj, Pune, will be responsible for managing the overall operations concerning Guest Services, Front Office, Housekeeping, and related areas to ensure guest satisfaction and operational efficiency. This role includes supervising departmental staff, optimizing profitability, upholding service standards, and coordinating with other hotel departments. Key Responsibilities Oversee and coordinate all operations in the Rooms Division, including Front Office, Housekeeping, Concierge, and Guest Relations. Lead, train, and motivate staff to ensure excellence in guest service, smooth check-in/check-out procedures, and prompt guest request handling. Monitor guest feedback and resolve complaints promptly to maintain high satisfaction levels. Manage inventories, room allocation, and occupancy to maximize revenue and yield management opportunities. Ensure that public areas, guest rooms, and back-of-house areas are clean, well-maintained, and presented to the highest standards. Liaise with the Maintenance and Engineering departments to address and rectify any issues impacting room quality. Implement and enforce hotel policies, standard operating procedures (SOPs), and safety regulations in all guest areas. Prepare and analyze operational reports, guest satisfaction metrics, and budgetary forecasts for the Rooms Division. Coordinate VIP arrivals and departures, ensuring all special requirements are met. Maintain effective communication with other departments (Food & Beverage, Sales & Marketing, Security) for flawless guest experience. Ensure compliance with statutory regulations, health & safety, and company standards. Required Qualifications & Skills Degree or diploma in Hotel Management, Hospitality, or a related field. Minimum 2 years of experience in rooms division or Front Office operations, preferably in a hotel. Strong leadership, interpersonal, and communication skills. Exceptional guest service orientation and problem-solving skills. Proficiency in property management systems (PMS) and MS Office Suite. Ability to work flexible hours, including weekends and holidays. Good command of English and local languages. Preferred Attributes Experience in a managerial capacity in a similar hotel environment. Familiarity with local hospitality trends and guest preferences in Pune. Energetic, presentable, and keen attention to detail. Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Food provided Paid sick time Paid time off Application Question(s): Expected Salary Location: Pune, Maharashtra (Required) Work Location: In person

Job Summary: The Restaurant Hostess is the first point of contact for guests and plays a key role in creating a welcoming dining experience. She greets guests, manages reservations, organizes seating arrangements, and ensures excellent guest service from arrival to departure. Key Responsibilities: Warmly greet guests as they arrive and thank them as they leave. Manage reservations, waitlists, and walk-in guests efficiently. Escort guests to their tables, present menus, and introduce their server. Coordinate table rotation and monitor dining room flow to optimize seating. Handle guest inquiries and complaints courteously and professionally. Maintain the cleanliness and presentation of the reception and waiting areas. Communicate with servers and kitchen staff to ensure timely table readiness. Maintain accurate reservation and guest records as required. Assist with phone calls, take reservations, and answer questions about the restaurant and menu. Support special events, promotions, or private dining arrangements as needed. Required Skills & Qualifications: High school diploma or equivalent; hospitality training is an advantage. 2 - 3 Years experience as a hostess or front-of-house staff in a restaurant or hotel preferred. Excellent verbal communication and interpersonal skills. Well-groomed appearance with a friendly and welcoming attitude. Ability to work in a fast-paced environment and handle busy seating periods. Basic knowledge of reservation systems is an advantage. Flexibility to work shifts, weekends, and holidays. Job Type: Full-time Pay: ₹22,000.00 - ₹30,000.00 per month Benefits: Food provided Provident Fund

As a restaurant captain oversees the dining area to ensure a smooth and positive guest experience, managing staff, coordinating with the kitchen, and addressing customer concerns. They are responsible for maintaining service quality, managing reservations and seating, and sometimes assisting with training and inventory. Key Responsibilities: Customer Service: Greeting guests, managing reservations and seating arrangements, and ensuring a welcoming atmosphere. Staff Management: Supervising and coordinating the activities of servers, ensuring they provide efficient and courteous service. Service Coordination: Communicating with the kitchen to ensure timely food delivery, managing table settings, and addressing any service-related issues. Guest Issue Resolution: Handling customer complaints and resolving issues to maintain guest satisfaction. Maintaining Standards: Ensuring high standards of service, hygiene, and safety in the dining area. Inventory Management: Managing supplies, ensuring adequate stock of tableware and other necessities. Training and Support: May be involved in training new staff and providing guidance to existing team members. Essential Skills: Excellent Communication: Clear and effective communication with both guests and staff is crucial. Leadership: Ability to lead and motivate a team of servers. Problem-Solving: Ability to handle unexpected situations and resolve customer issues effectively. Organizational Skills: Ability to manage multiple tasks and prioritize effectively. Customer Service: A strong focus on providing excellent customer service and creating a positive dining experience. Knowledge of F&B Operations: Understanding of food and beverage service procedures and standards. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Food provided Work Location: In person

Additional Information Job Number 25134011 Job Category Rooms & Guest Services Operations Location Courtyard Bhopal, DB City - Arera Hills, Bhopal, Madhya Pradesh, India, 462011 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Ensures employee recognition is taking place on all shifts. Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Strives to improve service performance. Collaborates with the Front Office Manager on ways to continually improve departmental service. Communicates a clear and consistent message regarding the Front Office goals to produce desired results. Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Sets a positive example for guest relations. Displays outstanding hospitality skills. Empowers employees to provide excellent customer service. Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Provides feedback to employees based on observation of service behaviors. Handles guest problems and complaints effectively. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures compliance with all Front Office policies, standards and procedures. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Functions in place of the Front Office Manager in his/her absence. Communicates critical information from pre- and post-convention meetings to the Front Office staff. Participates in department meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

The position of Entry Level Front Office Manager at Courtyard Mumbai International Airport is a full-time management role that involves leading and assisting with the successful completion of daily shift requirements in the Front Office areas, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Your primary goal will be to ensure guest and employee satisfaction while also achieving the operating budget. You will be responsible for completing financial and administrative duties as well. To qualify for this position, you should have a high school diploma or GED with at least 2 years of experience in guest services, front desk, or a related professional area. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major from an accredited university will be accepted with no work experience required. As a part of the Front Desk team, you will be expected to utilize your interpersonal and communication skills to lead, influence, and encourage team members. You will be responsible for supporting all day-to-day operations, coaching and counseling employees, handling guest complaints and concerns, and supervising staffing levels to ensure operational needs are met. Additionally, you will play a key role in monitoring and supporting progress toward guest services and Front Desk goals, ensuring exceptional customer service, managing projects and policies, and handling human resource activities. Your role will also involve providing information to supervisors, co-workers, and subordinates, analyzing information to solve problems, updating relevant parties on timely information, and complying with loss prevention policies and procedures. It is essential to understand the functions of the Bell Staff, Switchboard, and Concierge/Guest Services operations. At Marriott International, we are committed to being an equal opportunity employer, valuing and celebrating the unique backgrounds and experiences of our associates. We promote a culture where diversity is embraced, and non-discrimination is practiced on all protected bases. As a part of the Courtyard team, you will be joining a group of passionate individuals dedicated to serving the needs of travelers and providing exceptional guest experiences. This is an exciting opportunity for achievers who are eager to be part of a dynamic and ambitious team, continuously striving for improvement and excellence while enjoying the journey. Join Courtyard and Marriott International to do your best work, embrace your purpose, belong to a global team, and grow into the best version of yourself.,