555 Guest Services Jobs - Page 6

As a Front Office Manager, you will be responsible for overseeing all front office operations within the Front Office/Guest Services department, ensuring a seamless and guest-centric experience for all visitors from the moment of arrival until departure. Your role will involve managing front desk personnel, addressing guest complaints, optimizing room occupancy, and coordinating with various departments to deliver exceptional service. Your key responsibilities will include overseeing the daily operations of the front desk, reservations, concierge, and guest services. You will be required to ensure smooth check-in/check-out processes, handle any guest concerns efficiently, and uphold high standards of guest service. Additionally, you will play a crucial role in training, scheduling, and supervising front office staff to maintain optimal performance and professionalism. Monitoring room availability, occupancy rates, and revenue targets will be essential, requiring close collaboration with the reservations team. You will also be responsible for maintaining accurate billing, cashiering, and audit procedures, as well as preparing reports on occupancy, revenues, staff performance, and guest feedback. Collaboration with housekeeping, maintenance, and other departments to meet guest needs is a key aspect of this role. Enforcing hotel policies, safety procedures, and service protocols will be part of your responsibilities, along with leading by example in customer service and grooming standards. This is a full-time position with benefits including provided food, and the work schedule may involve day shifts, morning shifts, night shifts, and rotational shifts. Proficiency in English is required for this role, and the work location is in person. The application deadline for this position is 20/05/2025.,

Job Title: Reservations Executive Location: New Delhi Job Type: Full-Time Industry: Hospitality / Travel / Tourism Experience Level: 1–3 years preferred About the Role We’re seeking a detail-oriented and customer-focused Reservations Executive to join our dynamic hospitality team. If you thrive in a fast-paced environment, love creating seamless guest experiences, and have a knack for managing bookings with precision—this role is for you. Key Responsibilities Reservation Management: Handle bookings across multiple channels (phone, email, website, OTAs) with accuracy and efficiency. Guest Relations & Service: Deliver exceptional customer service by responding to inquiries, resolving concerns, and ensuring a seamless booking experience. Record Keeping: Maintain up-to-date and accurate reservation records including guest profiles, booking details, rates, and payment status. Payment Processing: Manage secure payment transactions and ensure compliance with financial protocols. Interdepartmental Coordination: Collaborate with Sales, Marketing, and Front Office teams to ensure smooth operations and guest satisfaction. Reservation Modifications: Process cancellations, amendments, and special requests in line with company policies. Up-selling & Cross-Selling: Promote additional services, upgrades, and packages to enhance guest experience and maximize revenue. Product Knowledge: Stay informed about current offerings, seasonal promotions, room availability, and pricing strategies. Issue Resolution: Address and resolve booking-related complaints or discrepancies with professionalism and empathy. Job Type: Full-time Pay: ₹12,000.00 - ₹25,000.00 per month Work Location: In person Speak with the employer +91 8377993385

As a Lead Specialist in Guest Services at Target, you will play a crucial role in providing exceptional service to guests through the Guest Services platform. Your primary responsibility will be to engage with guests in a courteous and helpful manner to deepen relationships, drive loyalty, and increase sales. You will have the authority to make decisions and resolve guest concerns independently while upholding the high standards of Target's service. Your role will involve learning and utilizing new technologies to address guest inquiries efficiently and effectively. You will collaborate with various teams within Target to ensure prompt resolution of guest issues and communicate any emerging trends to the leadership team. It will be essential for you to adapt quickly to the evolving business needs and maintain a positive and professional attitude in all interactions, both internally and externally. To excel in this role, you must meet the following qualifications: - Possess a Bachelor's Degree from an Accredited University - Have 1 to 3 years of prior customer service experience, preferably in a Chat or E-mail environment - Demonstrate excellent verbal and written communication skills, including active listening and negotiation abilities - Show proficiency in handling escalated guest complaints and resolving them effectively - Be capable of utilizing various information sources to address guest queries and solve problems efficiently - Willingness to work in 24/7 shifts, preferably aligned with US time zones - Exhibit readiness to perform effectively in high-pressure environments, ensuring optimal productivity and performance. Please note that job duties may vary as per business requirements. Join us at Target to be part of a dynamic team dedicated to delivering exceptional service and support to our guests and team members.,

Beverage Preparation: Mix and serve a variety of drinks according to recipes and customer preferences. Customer Service: Engage with guests, take drink orders, and offer suggestions or recommendations. Responsible Service: Adhere to responsible alcohol service guidelines, including checking IDs, monitoring guests' alcohol consumption, and refusing service when necessary. Menu Knowledge: Be knowledgeable about the bar's drink menu and ingredients. Safety and Hygiene: Follow food safety and sanitation guidelines and maintain a clean and safe work area. Problem Solving: Address customer complaints and any issues related to the bar or beverage service. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Food provided Provident Fund Work Location: In person

As an Assistant Front Office Manager at our property, you will play a crucial role in supporting the Front Office Manager in overseeing front office operations and leading a team of staff members. Your responsibilities will include managing Bell/Door Staff, Switchboard, and Guest Services/Front Desk areas to ensure a seamless check-in and check-out process for our guests. By working closely with managers and employees, you will uphold high standards of service, enhance guest satisfaction, and drive the financial performance of the department. To excel in this role, you should possess a high school diploma or GED along with at least 2 years of experience in guest services, front desk, or a related field. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a similar major can be considered with no prior work experience required. Your core work activities will involve setting and achieving guest services and front desk goals, handling guest complaints and conflicts, supervising staffing levels, and ensuring effective communication with employees to align with business objectives. You will also be responsible for supporting the management of the front desk team, fostering a positive work environment, and promoting exceptional customer service through proactive engagement and problem resolution. Additionally, you will play a key role in managing projects and policies related to customer recognition, credit procedures, room revenue maximization, and compliance with property standards. Your involvement in human resource activities will include supporting employee development, conducting interviews, facilitating orientation programs, and addressing employee concerns to ensure a motivated and engaged team. As a valued member of our team at Fairfield by Marriott, you will be part of an inclusive and diverse workplace that values the unique contributions of every individual. We are committed to providing equal opportunities for all associates and creating an environment where talent and experiences are celebrated. Join us in delivering the Fairfield Guarantee and upholding our commitment to exceptional hospitality standards across our global locations.,

As an Assistant Front Desk Manager at Courtyard Chennai, your primary responsibility will be to lead and assist in completing daily shift requirements in various front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Your goal is to ensure guest and employee satisfaction while achieving the operating budget. You will also be involved in completing financial and administrative responsibilities. To excel in this role, you should have a high school diploma or GED with at least 2 years of experience in guest services, front desk, or a related professional area. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major from an accredited university will be accepted without any work experience requirement. Your core work activities will involve supporting the management of the Front Desk team, where you will lead, influence, and encourage team members, demonstrating honesty, integrity, and setting a positive example. You will also be responsible for monitoring and supporting progress toward guest services and Front Desk goals, ensuring exceptional customer service, and managing projects and policies such as implementing customer recognition programs and handling human resource activities. In addition to these responsibilities, you will provide information to supervisors, co-workers, and subordinates, analyze information to solve problems effectively, and perform all duties at the Front Desk as necessary. You will also be expected to comply with loss prevention policies and procedures. At Marriott International and Courtyard, we are committed to providing equal opportunities to all individuals and embrace diversity in our workforce. We value the unique backgrounds and experiences of our associates and strive to create an inclusive environment where everyone is respected and celebrated. If you are passionate about exceeding guest expectations, working in a dynamic team, and continuously improving your skills, Courtyard offers you the opportunity to be part of a global brand where you can thrive, grow, and contribute to delivering exceptional guest experiences. Join us at Courtyard Chennai as an Assistant Front Desk Manager and embark on a rewarding journey where you can unleash your full potential and become the best version of yourself.,

Restaurant Captain for Fine & Dine Restaurant in Gachibowli Hyderabad. Jd: To oversee the smooth functioning of the restaurant operations by supervising Captains, Stewards, and service staff, ensuring high-quality guest service, maintaining standards, and supporting the Restaurant Manager in day-to-day operations. Key Responsibilities: 1. Guest Service & Experience • Greet and interact with guests in a professional and courteous manner. Ensure customer satisfaction by handling queries, complaints, and feedback efficiently. Monitor table service, order taking, and timely food & beverage delivery. 2. Team Supervision & Training Supervise Captains, Stewards, and support staff during shifts. Allocate duties, monitor performance, and provide guidance on service standards. Train new team members on service etiquettes, menu knowledge, and SOPs. 3. Operational Excellence Ensure restaurant is well-prepared for operations (mise-en-place, table setup, cleanliness). Maintain coordination between kitchen and service team for smooth order flow. Support the Restaurant Manager in managing daily operations. 4. Sales & Revenue Contribution Promote upselling and suggestive selling techniques to maximize revenue. Monitor guest preferences and recommend menu items accordingly. 5. Compliance & Standards Ensure adherence to hygiene, grooming, and safety standards. Maintain proper documentation for checklists, reports, and service logs. Requirements: Minimum 3–5 years of experience in a restaurant or hotel, with at least 1–2 years in a supervisory role. Strong knowledge of F&B service, restaurant operations, and guest handling. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment with flexible shifts. Diploma/Degree in Hotel Management or relevant field preferred. Job Type: Full-time Pay: ₹22,000.00 - ₹30,000.00 per month Benefits: Food provided Application Question(s): What is overall Experience as Restaurant Captain ? what is your salary, Notice Period and Expected Salary ? Are you comfortable for Gachibowli Hyderabad ? Experience: Hospitality management: 3 years (Preferred) Work Location: In person

We are seeking a courteous and energetic Bellboy to join our hospitality team. The ideal candidate will be responsible for assisting guests with their luggage, escorting them to rooms, and ensuring a warm and welcoming first impression. Responsibilities: Greet guests warmly and assist with luggage handling Escort guests to rooms and explain amenities/services Provide information about hotel facilities and local attractions Ensure lobby and entrance areas remain neat and welcoming Assist with guest requests and coordinate with the front desk Handle luggage storage and retrieval efficiently Requirements: Prior experience in hospitality preferred but not mandatory Excellent communication and customer service skills Well-groomed and presentable appearance Physical ability to lift and carry luggage Positive attitude and willingness to assist at all times Job Type: Full-time Pay: ₹15,500.00 - ₹17,000.00 per month Benefits: Commuter assistance Food provided Provident Fund Work Location: In person

Pass Code Hospitality is Urgently Hiring for below Positions for a Fine Dine Restaurant- North Goa Location, 1- Food & Beverage Captain 2- Food & Beverage Senior Captain 3- Food & Beverage Steward Interested Candidates Kindly mail their CV to [email protected] or WhatsApp on 8108501202, Job Types: Full-time, Permanent, Fresher, Internship Pay: ₹18,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Food provided Health insurance Provident Fund Work Location: In person

Strong skills in providing excellent customer service and a positive experience for guests. Taking accurate food and beverage orders and accurately relaying them to kitchen staff. Promptly serving food and drinks to guests, ensuring timely and efficient delivery of orders. Ability to effectively communicate with guests and kitchen staff. Good understanding of food and beverage offerings to assist customers with choices. Setting up and clearing tables, ensuring dining areas are clean, well-maintained, and organized. Collaborating effectively with colleagues and other staff members. Maintaining a professional demeanor while interacting with guests. Handling guest inquiries, resolving any complaints, and ensuring guests have a pleasant experience. Job Type: Full-time Pay: From ₹12,000.00 per month Benefits: Flexible schedule Food provided Provident Fund Work Location: In person

To be responsible for charging all Food and Beverage and miscellaneous items in the In Room Dining. To answer In Room Dining telephones and advise, assist and take orders correctly, recommending and selling as appropriate, according to In Room Dining core standards. To know and check daily all menus and wine lists especially daily and weekly specials etc. To upsell to guests and help guests make a full selection of our products. To issue guest orders to waiters in absence of the Assistant Manager or Supervisor. To monitor timing of all orders and advise the Assistant Manager or Supervisor of any delays or problems occurring. To contact guests if there are delays or challenges with an order, with the Assistant Manager or Supervisor s input. To check orders for quality and presentation where possible when leaving In Room Dining in absence of the Assistant Manager or Supervisor. To prepare all documentation for mini bar waiters in the absence of the Assistant Manager or Supervisor. To call up extra departures and arrivals every hour on the system and inform mini-bar waiters and Assistant Manager or Supervisor. To ask the guest if he has received his newly newspaper. To offer special menu s and promotions to guests. To always write the guest name, room number and estimated delivery time on orders and guest checks. To ensure that there is no background noise inside Co-ordinators Office. To always call the guest by name and repeat the room number to double check that the correct room number has been given, in addition to double checking the food and beverage order. To operate all computer systems in accordance with the correct operating standards. To order all stationery and organise the office on a daily basis. To record all complaints in the Log book and bring to the attention of the Assistant Manager or Supervisor, any detail or comment or knowledge that refers to a guest. Job Type: Full-time Pay: Up to ₹15,000.00 per month Benefits: Flexible schedule Food provided Experience: total work: 3 years (Preferred) Work Location: In person

As an intern at Hotel Green Castle, you will have the opportunity to gain hands-on experience in hotel management operations. We are looking for someone who is passionate about hospitality and eager to learn and grow in the industry. You will assist with daily operations of the hotel, including front desk management, housekeeping, and guest services, collaborating with various departments to ensure smooth operations and exceptional guest experiences. During your internship, you will gain knowledge and understanding of hotel systems and software to efficiently manage bookings and reservations. You will also participate in staff training and development programs to enhance leadership and communication skills. Additionally, you will help implement and maintain quality control measures to uphold the hotel's standards of service excellence. Your role will involve supporting in event planning and execution, including conferences, weddings, and other special occasions. You will have the opportunity to contribute creative ideas and solutions to improve overall guest satisfaction and drive business growth. If you are a motivated individual with a passion for hospitality, this internship at Hotel Green Castle is the perfect opportunity for you to kickstart your career in hotel management. Join our team and be a part of creating unforgettable experiences for our guests. Apply now and embark on an exciting journey with us! About Company: Nestled in the heart of Delhi near the historic Kashmere Gate area, Hotel Green Castle is a distinguished hospitality establishment known for its blend of traditional Indian warmth and modern comfort. The hotel caters to both business and leisure travelers, offering a peaceful retreat within the bustling capital city. Hotel Green Castle is committed to delivering exceptional guest experiences through its well-appointed rooms, personalized service, and attention to detail. The property features contemporary amenities including banquet facilities, in-house dining, and round-the-clock service, making it an ideal choice for conferences, events, and extended stays. Backed by a professional team focused on excellence, the hotel upholds high standards in cleanliness, safety, and guest satisfaction. With a convenient location near major transportation hubs and tourist attractions, Hotel Green Castle is a trusted name for quality accommodation and memorable stays in Delhi.,

As a member of our team, you will play a crucial role in managing hotel operations, encompassing various departments such as the front desk, housekeeping, food and beverage, and maintenance. Your responsibilities will include familiarizing yourself with the hotel's standard operating procedures and policies to ensure efficient operations. It will be essential to prioritize guest satisfaction by addressing any concerns or complaints promptly and effectively. Furthermore, you will be involved in the recruitment, training, and supervision of staff members, as well as conducting regular inventory checks and managing supply orders to maintain adequate resources. In addition, you will assist in the preparation of financial reports and budgets to contribute to the hotel's overall financial performance. Your role will require active participation in meetings and training sessions to stay updated on industry trends and best practices. Flexibility and adaptability are key traits for success in this dynamic work environment, along with excellent communication skills both written and verbal. Proficiency in Microsoft Office and other relevant software programs will be beneficial in fulfilling your duties effectively. In summary, this position offers an exciting opportunity to be part of a dedicated team focused on delivering exceptional service to our guests. If you possess a positive attitude, willingness to learn, and the ability to handle multiple tasks while prioritizing responsibilities, we invite you to apply for this role and contribute to our hotel's success.,

You will be responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Your main focus will be on achieving personal and team related revenue goals by actively up-selling each business opportunity to maximize revenue. It will be your duty to verify that the business is turned over properly and in a timely fashion for proper service delivery. Your role will play a crucial part in driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience, ultimately aiming to grow the account on behalf of the company. To be considered for this role, you should possess a high school diploma or GED along with at least 2 years of experience in sales and marketing, guest services, front desk, or a related professional area. Alternatively, a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major will be accepted with no work experience required. Your core work activities will involve understanding market opportunities and driving revenue by targeting group/catering accounts, markets, or segments with a heavy emphasis on proactive solicitation and account saturation. You will partner with your group/catering counterpart to effectively manage the business opportunity and respond to incoming group/catering opportunities for the property that are outside the parameters of the Event Booking Center (EBC). Your responsibilities will also include identifying, qualifying, and soliciting new group/catering business to achieve personal and property revenue goals, focusing on accounts with significant potential sales revenue, and developing effective sales plans and actions. Additionally, you will be expected to provide exceptional customer service by handling complex business with significant revenue potential and customer expectations, building and strengthening relationships with existing and new customers, and executing the brand's Customer Service Standards and property's Brand Standards. Your ability to work collaboratively with off-property sales channels and manage relationships with key internal and external stakeholders will be crucial for success in this role. In summary, your role as a Group/Catering Sales Manager at Marriott International will involve proactively driving revenue, providing exceptional customer service, and building successful relationships to achieve personal and property-related goals. Join us in our commitment to being an equal opportunity employer and celebrating the diverse backgrounds of our associates while fostering an inclusive environment where everyone has access to opportunity.,

Food & Beverage Associate With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Executive Floor Agent provides food and beverage services to Executive Floor guests throughout the day, offering polite and courteous service, always maintaining an interested but unobtrusive and never pushy attitude towards guests. He / she assists the Executive Floor Guest Service Agents in the daily check in and check out as well as the executive floor lounge operation. What will I be doing? As the Executive Floor Agent, you will be responsible for performing the following tasks to the highest standards: Ensure that rooms and services provided by the hotel are correctly accounted for within guests’ statements. Provide food and beverage services to executive floor guests, assisting the Executive Floor GSA in the daily check in and check out as well as the executive floor lounge operation. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Promptly answer telephone calls, advise other team members of special guests’ needs and pass the information accordingly. Ensure that the Executive Lounge equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions. Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest. Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets. To assist the Executive Floor Guest Service Agents where and when required. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. Ensure that VIP guests who are to have their amenities replenished are done so according to convenient times for the guest. Ensure that rooms, hallways and back of house areas are free of dirty plates, cutlery and mess from the amenity items. Handle complaints promptly and efficiently, taking necessary action, and informing the Executive Manager or Guest Service Manager to follow-up where appropriate. Follow-up with all guests to ensure satisfaction with problem resolutions. Ensure that VIP guests are treated personally and recognized as an individual. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Set-up meal period displays, ensuring the correct quality and quantity of food and beverage items, as well as attention to details in order to promote the hotel’s daily offerings. Work with a sales attitude, offer refills and accompanying dishes where appropriate, ensuring that opportunities to up-sell food and beverages are maximized and that guests do not feel pressured into a sale. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel. Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Room Service and Engineering. Report problems with hotel systems, hardware or facilities to the appropriate party and follow up to ensure that corrective action has been taken. Collect daily requisitions of food and amenity items from Receiving and Stores, ensuring that only quality items are accepted and then prepared. Manage the inventory of food stock, ensuring that items are not wasted and are handled correctly. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis. Ensure that the Executive Floor Manager is kept aware and up to date of operational issues. Ensure that the day-to-day functions of the Executive Lounge Butlers are completed, including but not limited to checklists, set-ups for meal periods, daily requisitions, buffet and breakfast services, and replenishments. Handle food and beverages in a safe, hygienic and professional way, ensuring that all caution is taken when handling food and when cleaning in order to prevent sickness and contamination. Adhere to local health and safety regulations. Do up a monthly inventory of food and beverage items, and other service items used in the operation, ensuring that a minimum par level is available and managing requisitions on a day-to-day basis to ensure that the Executive Lounge does not run short. Clean and tidy the Executive Lounge Pantry on a daily basis, ensuring that it is free from rubbish and that it adheres to health and safety standards. Keep up to date and aware of competitor activities in order to be well informed. Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? An Executive Floor Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: High School degree. Minimum of 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience. Good communication, organization and coordination skills. Team player with a strong sense of responsibility and self-motivation. Able to maintain excellent relations with team member. Able to work under great physical and mental pressures. Understand basic spoken English to meet business needs. Familiar with computer systems preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Additional Information Job Number 25138336 Job Category Rooms & Guest Services Operations Location Fairfield by Marriott Amritsar, Albert Road, Amritsar, Punjab, India, 143001 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supports all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Coaches, counsels and encourages employees. Handles employee questions and concerns. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Guides daily Front Desk shift operations. Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Strives to improve service performance. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and property occupancy. Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implementing the customer recognition/service program, communicating and ensuring the process. Assists in the review of comment cards and guest satisfaction results with employees. Ensures employees have the proper supplies and uniforms. Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides feedback to individuals based on observation of service behaviors. Participates in an ongoing employee recognition program. Conducts training when appropriate. Participates in the employee performance appraisal process. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

We are seeking a charismatic and customer-focused Guest Relations Executive to enhance our guests’ experiences from arrival to departure. The ideal candidate will be responsible for greeting guests, managing reservations, addressing concerns, and ensuring a seamless café experience. Key Responsibilities: · Warmly welcome guests and assist with seating arrangements. · Manage reservations and ensure efficient table turnover. · Handle guest inquiries regarding menu, services, and special requests. · Address and resolve customer complaints professionally. · Coordinate with the kitchen and service staff to ensure timely service. · Maintain a guest database for personalized experiences. · Organize VIP and special event bookings . · Monitor customer satisfaction and suggest improvements. · Assist in social media engagement and online reviews. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Application Question(s): What are the languages are you proficient in? How many years of experience do you have? Education: Bachelor's (Preferred) Work Location: In person

Welcome guests in a warm and friendly manner. Ascertains their dining needs. Seats guests and manage the seating chart. Monitors restaurant activity to determine seating and dining flow. Responds to guest inquiries and requests in a timely, friendly, and efficient manner. Performs opening and closing duties, as needed. Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc. Helps fellow team members and other departments wherever necessary to maintain positive working relationships. Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹18,000.00 per month Benefits: Flexible schedule Paid time off Provident Fund Experience: total work: 3 years (Preferred)

Service and order handling Night shift Accomodation is provided Job Type: Full-time Pay: ₹8,086.00 - ₹15,000.00 per month Benefits: Food provided Experience: total work: 1 year (Required) Work Location: In person

We are looking for highly organized candidates with excellent people skills for the position of a guest service representative. Guest service representatives are responsible for providing service to guests, helping them in their menu order, and handling customers in Restaurants. Responsibilities: · Greeting guests upon arrival and making them feel welcomed. · Administering check-ins and check-outs. · Providing front desk services to guests. · Processing guest payments. · Coordinating with floor manager and kitchen staff. · Being a source of information to guests on various matters such as menu and beverages advice. · Processing meal and beverage requests. · Accommodating general and unique requests. · Diffusing conflict or tense situations with guests. · Flexibility to work in shifts, including evenings, weekends, and holidays. We offer a competitive salary package as per the industry, including benefits and growth opportunities, in a fast-paced and dynamic work environment. If you are passionate about hospitality, we invite you to join our team as a GSA. Apply now and be part of our exciting journey! Job Type: Full-time Pay: ₹10,606.21 - ₹20,499.67 per month Benefits: Health insurance Work Location: In person Application Deadline: 27/08/2025

1. Responsible for preparing and serving coffee and other beverages to customers in the cafe. 2. Oversee daily operations of the cafe and restaurant ensuring smooth service. 3. Train, supervise and guide F&B service staff. 4.Coordinate with the kitchen team for timely service. 5. Maintain hygiene, cleanliness and presentation standards in cafe and restaurant areas. 6. Handle billing, POS operations and guest feedback. Job Type: Full-time Pay: ₹16,000.00 - ₹22,000.00 per month Benefits: Food provided Experience: total work: 2 years (Required) Work Location: In person

We are looking for dedicated and hardworking General Service Associates (GSA) to join our F&B Service and Housekeeping teams. The ideal candidates will provide high-quality service to guests, maintain cleanliness standards, and support daily operations in their respective departments. Key Responsibilities (F&B Service): Welcome guests and assist with seating in restaurants or dining areas Take food and beverage orders and serve items in a timely and professional manner Set up tables with linen, silverware, and glassware as per standards Clear tables and maintain cleanliness of service areas during and after service Assist in buffet setups and banquet services as needed Coordinate with kitchen and bar staff for smooth service flow Maintain knowledge of menu items and ongoing promotions Adhere to food safety and hygiene standards at all times Key Responsibilities (Housekeeping): Clean and maintain guest rooms, corridors, and public areas as per SOP Replenish room supplies such as linens, toiletries, and minibar items Report any maintenance issues or room discrepancies to the supervisor Follow proper procedures for handling lost and found items Ensure housekeeping trolleys and equipment are clean and well-stocked Assist with laundry operations when required Follow health, safety, and sanitation guidelines Provide courteous assistance to guests when encountered during cleaning rounds Qualifications: Minimum high school diploma or equivalent Previous experience in F&B or housekeeping roles preferred but not mandatory Basic understanding of guest service and hospitality standards Physically fit and able to perform manual tasks (lifting, standing, walking) Ability to work in a team and under pressure Good communication skills and a positive attitude Job Type: Full-time Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: Food provided Work Location: In person

Job Summary: The Guest Relations Manager is responsible for ensuring guests receive exceptional service throughout their stay. This role serves as the main point of contact for VIPs and all guest-related queries, complaints, and special requests. The Guest Relations Manager plays a critical role in enhancing the guest experience, increasing satisfaction, and ensuring loyalty to the hotel’s brand and service standards. Key Responsibilities:Guest Experience & Service Welcome guests upon arrival and ensure a smooth check-in and check-out process. Serve as the primary point of contact for guest inquiries, complaints, and special requests. Manage VIP guests, groups, and long-stay clients with personalized attention and service. Operational Support Coordinate with all departments (Housekeeping, F&B, Front Office, Maintenance) to ensure guest needs are met promptly. Monitor daily arrivals and departures to identify special attention needs. Oversee the preparation of welcome amenities, room arrangements, and personalized touches. Issue Resolution Handle and resolve guest complaints effectively and professionally, escalating to higher management when necessary. Follow up on guest feedback to ensure complete satisfaction. Feedback & Relationship Management Collect and analyze guest feedback through surveys, reviews, and personal interactions. Maintain strong guest relationships to drive repeat business and referrals. Work with the marketing team to manage guest loyalty programs and post-stay communication. Training & Team Collaboration Train front office and guest services staff on hospitality best practices and brand standards. Foster a culture of hospitality and service excellence across the team. Requirements:Education & Experience Bachelor’s degree in Hospitality Management or a related field preferred. 3+ years of experience in front office or guest services roles, with at least 1 year in a supervisory or managerial capacity. Experience in luxury or upscale hotel environments is an advantage. Skills & Competencies Excellent interpersonal and communication skills. Strong problem-solving and conflict-resolution abilities. Fluency in English; additional languages are a plus. Proficient in PMS systems (e.g., Opera, Cloudbeds, RoomKey, etc.). High level of emotional intelligence, patience, and a guest-first mindset. Other Requirements Professional appearance and demeanor. Flexible schedule, including weekends, holidays, and evenings as needed. Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Food provided Work Location: In person