355 Guest Services Jobs - Page 2

Additional Information Job Number 25122992 Job Category Rooms & Guest Services Operations Location Fairfield by Marriott Goa Calangute, H No 1/72C Gaurawaddo, Calangute, Goa, India, 403516 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supports all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Coaches, counsels and encourages employees. Handles employee questions and concerns. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Guides daily Front Desk shift operations. Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Strives to improve service performance. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and property occupancy. Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implementing the customer recognition/service program, communicating and ensuring the process. Assists in the review of comment cards and guest satisfaction results with employees. Ensures employees have the proper supplies and uniforms. Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides feedback to individuals based on observation of service behaviors. Participates in an ongoing employee recognition program. Conducts training when appropriate. Participates in the employee performance appraisal process. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Manage guest queries in a timely and efficient manner. Represent needs of the team. Ensure compliance of brand standards. Be environmentally aware. Assist Food and Beverage management with achieving financial targets. Assist Food and Beverage management with training and development of team members. Assist with annual and mid-year appraisals with team members under your responsibility. Supervise Food and Beverage Outlet operations. Communicate and delegate tasks to the team. Job Type: Full-time Benefits: Food provided Ability to commute/relocate: Kamrup Metro, Assam: Reliably commute or planning to relocate before starting work (Required) Experience: hotel work: 5 years (Preferred) work: 1 year (Preferred) Work Location: In person Expected Start Date: 30/07/2025

Hiring for Guest Relations Executives, Hostess. A self-directed professional with a growth mind-set and hunger to take ownership of the guest experience. Position: Hostess/ Guest Relations Executive Reports to: Restaurant Manager Qualification: Hospitality management or equivalent Experience: 1-3 Years Location: Lower Parel, Churchgate , Mumbai. Job description: · Review arrival lists to welcome guests · Attend to special guests and answer their inquiries · Provide information about amenities, area and venues and promote services · Anticipate guest needs and build rapport with customers. · Manage online & in person reservations. · Offer assistance with certain tasks · Address customer complaints and escalate to Restaurant Manager when needed. Preferred: · Familiarity with hospitality industry standards · Proficiency in English; knowledge of additional languages is a plus · Computer literacy · A customer-oriented and professional attitude · Proven experience in Guest Relations. · An outgoing personality · Outstanding communication abilities Benefits : PF, Medical Insurance, Duty Meals Preference: Candidate from Hospitality Industry with good Communication Skills.(Mumbai candidates preferred) Interested candidates please share your updated resume on HR- 9324909992 Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Food provided Health insurance Paid time off Work Location: In person

Key Responsibilities: Greet guests warmly and ensure a high level of hospitality and customer service. Supervise and coordinate the activities of service staff. Ensure prompt, efficient, and courteous service in all F&B outlets. Take accurate food and beverage orders and ensure timely delivery. Maintain cleanliness and organization of the dining area. Ensure compliance with hygiene, health, and safety standards. Handle guest complaints or feedback efficiently and professionally. Assist in training and guiding new or junior team members. Monitor inventory levels and report shortages to the manager. Coordinate with kitchen staff to ensure proper communication of orders. Upsell food and beverage items to maximize revenue. Assist with setup for events, banquets, and functions as required. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Shift allowance Yearly bonus Work Location: In person

Front Office - Guest Services Agent required. Food and accommodation provided. Chemmanur International Holidays and Resorts Limited Job Type: Full-time Pay: ₹14,000.00 - ₹16,000.00 per month Benefits: Food provided Experience: Front Office: 1 year (Preferred) Work Location: In person

As the Assistant Front Office Manager at Fairfield By Marriott Hyderabad Gachibowli, your primary responsibility will be to assist the Front Office Manager in overseeing the daily operations of the front office department. This includes supervising staff in areas such as Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Your role will involve working closely with managers and employees to ensure efficient check-in and check-out processes, ultimately aiming to enhance guest and employee satisfaction while maximizing the financial performance of the department. To qualify for this position, you should possess a high school diploma or GED along with at least 2 years of experience in guest services, front desk, or a related professional area. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major from an accredited university will be accepted without any work experience requirement. Your core responsibilities will include setting and maintaining guest services and front desk goals, handling complaints and resolving conflicts, supervising staffing levels to meet operational needs and financial objectives, and ensuring effective communication with employees to achieve business objectives. Additionally, you will be expected to lead and support the front desk team, cultivate a culture of exceptional customer service, manage projects and policies, and actively participate in human resource activities such as coaching, mentoring, and recruitment. Furthermore, you will be responsible for providing information to relevant stakeholders, analyzing data to solve problems, updating executives and peers on relevant information, running front desk shifts when needed, and communicating the department's goals effectively to drive desired outcomes. Your role will also involve participating in departmental meetings, all while upholding the values of Marriott International as an equal opportunity employer with a commitment to diversity and inclusion. Joining the team at Fairfield By Marriott means embracing a culture of warm hospitality, reliability, and great value, with a focus on ensuring every guest leaves satisfied. As part of the Marriott International family, you will have the opportunity to deliver on the Fairfield Guarantee and contribute to maintaining the highest standards of service. If you are looking to do your best work, be part of a global team, and grow both personally and professionally, we invite you to explore career opportunities with us at Fairfield by Marriott.,

As a member of the Rooms & Guest Services Operations team at Renaissance Lucknow Hotel in Lucknow, Uttar Pradesh, India, you will be part of a dynamic and inclusive work culture where people are valued. Marriott International, our employer, is committed to providing equal opportunities and believes in hiring a diverse workforce. We are dedicated to preventing discrimination based on legally protected characteristics, such as disability status and veteran status. At Renaissance Hotels, we believe in helping our guests experience the true essence of the local area they are visiting. Our guests come to discover the unexpected, immerse themselves in a new culture, or simply make the most of their evening. They view travel as an adventure, seeking to bring back wonderful stories to share. We are looking for spontaneous explorers to join our team and introduce our guests to the unique aspects of the area. If you are someone who enjoys embracing new experiences and sharing them with others, we invite you to explore career opportunities at Renaissance Hotels. By becoming part of the Renaissance Hotels team, you will join the portfolio of Marriott International brands. You will have the opportunity to work where you can excel, pursue your goals, feel a sense of belonging to a global community, and become the best version of yourself. Join us at Renaissance Hotels and be a part of creating unforgettable experiences for our guests.,

Take food orders Serve Guests Take Reservation Clear Tables Good English Communication Skills Prior Experience in Fine Dining

JOB SUMMARY Under the direction of Seniors to continually strive for the development of sales clientele sales in the restaurant by maintaining the highest standards in Guest handling as per the predecided in the Standard Operating Procedures Established Duties Ø To abide by the rules and regulation of the Hotel Ø To abide by the mission statement Ø To receive and seat the Guest in a professional manner Ø To ensure to present clean and presentable menus are presented to the Guest Ø Reserving table as per Guest preference Ø Helping team members whenever required Ø To maintain proper records of bookings made in restaurant Ø To do suggestive selling in order to up sell Ø To take orders as per the standards laid down Ø To co-operate with other service personnel in the restaurant for overall operational efficiency, particularly through proper maintenance of reservations, allocations of tables so as to facilitate service by appropriate distribution of workload. Ø Maintaining a dignified and a gracious posture Ø Sells forthcoming events at the restaurants and other Food & Beverages outlets of the hotel Ø Maintaining menus and other Guests supplies and special equipment Ø Maintain and update data bank on Guest Birthdays and Anniversaries Ø To give an additional touch and personalized service to all Guests to enhance the image Ø To maintain a professional attitude while conversing on the telephones Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Leave encashment Provident Fund Ability to commute/relocate: Powai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person

Job Summary: We are seeking a well-groomed, poised, and customer-focused Hostess to be the welcoming face of our fine dining restaurant. As the first point of contact for guests, you will play a key role in creating memorable first impressions, managing reservations, and ensuring a smooth flow of guests within the dining area. Key Responsibilities: Greet guests warmly as they enter the restaurant with a professional and friendly demeanor Manage reservations and seating arrangements efficiently using a reservation system (e.g., OpenTable) Escort guests to their tables and ensure a smooth handoff to the service team Maintain an organized waiting list during peak times and communicate estimated wait times Answer guest inquiries about the restaurant, menu, or specials Maintain the podium/reception area in a clean, orderly, and welcoming condition Coordinate with servers and managers to ensure exceptional guest experiences Handle special requests, VIP guests, and guest complaints professionally Requirements: Previous experience as a hostess or in a guest-facing role in a fine dining or upscale environment preferred Excellent communication and interpersonal skills Polished, professional appearance and etiquette Ability to multitask and stay calm under pressure Basic computer skills and experience with reservation systems (preferred) Fluency in English; knowledge of additional languages is a plus What We Offer: Competitive salary Service incentives and tips (if applicable) Professional growth opportunities Training and development in high-end hospitality standards A refined and respectful work environment Job Type: Full-time Pay: ₹16,000.00 - ₹18,000.00 per month Work Location: In person

At Sliceinn, we’re reimagining the way modern travelers book their stays—with speed, intention, and a human touch. As we grow, we’re looking for a full-time Central Sales & Reservations Executive who thrives in fast-paced environments, loves speaking to people, and knows how to convert curiosity into confirmed bookings. Whether it’s an inquiry over WhatsApp, a DM on Instagram, or a call from a returning guest, you’ll be the voice behind the scenes making sure every potential guest gets the information they need—fast, friendly, and on-brand. From managing OTA platforms to optimizing occupancy and tailoring experiences, you’ll balance targets with thoughtful service. If you enjoy working in dynamic hospitality setups, juggling conversations, and sealing deals, we’d love to have you on the journey. Job Type: Full-time Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Which platform/ tools have you worked with? Are you comfortable working in rotational shifts, including weekends? Expected monthly salary (in INR) Experience: sales and reservation : 2 years (Preferred) Language: English (Preferred) Hindi (Preferred) Kannada (Preferred) Location: Bangalore, Karnataka (Preferred) Work Location: In person Application Deadline: 31/07/2025

The Reservations Executive is responsible for handling all reservation inquiries and ensuring efficient and accurate booking processes for Akoya Hotels. This role plays a crucial part in maximizing revenue and providing exceptional customer service to guests. The Reservations Executive embodies Akoya's commitment to boutique luxury and 5-star service. Responsibilities: Handle incoming reservation requests via phone, email, and online booking platforms. Process reservations accurately and efficiently, ensuring all guest information is entered correctly. Provide detailed information about Akoya Hotels, including room types, amenities, rates, and special offers. Upsell and cross-sell hotel services and amenities to maximize revenue. Manage and update room availability and inventory. Process cancellations and modifications according to hotel policies. Respond promptly and professionally to guest inquiries and requests. Maintain accurate records of reservations and guest information. Collaborate with other departments, such as Front Office and Sales, to ensure seamless guest experiences. Monitor and analyze reservation trends and patterns. Assist with the preparation of reports and forecasts. Adhere to Akoya Hotels' brand standards and service procedures. Maintain a thorough knowledge of Akoya Hotels' products and services. Job Type: Full-time Pay: From ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Shift allowance Ability to commute/relocate: HITEC City, Hyderabad, Telangana: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person

We are looking for the position of Guest_Service_Associate Cococart Ventures Pvt Ltd Currently hiring for Mumbai_Goregaon Key_Responsibilities: 1.Greeting & Welcoming Guest. 2.Enhancing Guest Satisfaction. 3.Knowledge on products, promotions & offers. 4.Up-selling of products. 5.Following SOP laid by the organization. 6.Maintain cleanliness of the outlet all the time. 7.System handling of billing. 8.Inventory management. 9.Handling guest grievance. 10.Collaborating with team members to achieve targets. Candidate_Profile: 1. Min 06 month to 2 Years experience in Retail /QSR / Hospitality / Food_industry with mandatory sales experience. 2.Good Communication Skills. 3.Team Player. 4.Result oriented, with high level of motivation for self-growth. 5.Well groomed & presentable Salary - 20K-25K in Hand + PF & ESIC Facility Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Experience: Food service management: 1 year (Required) Retail sales: 1 year (Required) Hospitality: 1 year (Required) Work Location: In person

As a Guest Service Associate, you will be the first point of contact for our guests, ensuring their experience is welcoming and trouble-free. You will handle various guest services, including reservations, check-ins, and resolving any issues that arise to provide an exceptional customer experience. Responsibilities Greet and welcome guests as they arrive. Assist with check-ins and check-outs in a timely and efficient manner. Handle guest inquiries and resolve complaints promptly. Provide guests with information about the facilities, services, and local attractions. Maintain accurate records of guest interactions and transactions. Ensure the lobby and other guest areas are clean and well presented. Support other departments as needed to ensure seamless guest experiences. This is a Full-time position with benefits including food provided, paid time off, and provident fund. The schedule may involve day shift, evening shift, morning shift, or rotational shift. A yearly bonus is also included. For this role, the ability to commute or relocate to Bengaluru, Karnataka is required. A Diploma is preferred for education qualifications, and a minimum of 3 years of experience in guest services is also preferred. Knowledge of Kannada and English languages is preferred. This position requires in-person work, and the expected start date is 14/07/2025.,

As a Guest House Caretaker at Manipal Dot Net Private Limited, you will play a crucial role in ensuring the smooth operation and exceptional guest experience at our company-owned guest house. Your responsibilities will encompass various aspects such as guest services, maintenance, and administration to uphold a welcoming and comfortable environment for our guests. Your primary focus will be on delivering excellent guest services by welcoming and assisting guests during check-in and check-out procedures, creating a warm and friendly atmosphere. Promptly addressing guest inquiries, requests, and concerns is essential to maintain a high level of customer satisfaction. In terms of housekeeping and maintenance, you will be responsible for coordinating cleaning schedules to uphold high standards of cleanliness and comfort in both rooms and common areas. Additionally, overseeing maintenance and repairs promptly to ensure a safe and functional environment for guests is imperative. Managing inventory levels of guest supplies, linens, and amenities to meet guest expectations and company standards will be part of your duties. Monitoring and replenishing supplies in a timely and cost-effective manner is essential to provide a seamless guest experience. Handling guest reservations with accuracy and maintaining an organized booking system are crucial tasks. Communicating reservation information to relevant staff members and ensuring availability are key responsibilities in this role. Assisting in budget planning, monitoring guest house expenses, and ensuring cost-effective operations will be part of your financial management responsibilities. Ensuring compliance with local regulations and safety standards, as well as implementing and maintaining emergency procedures and protocols, are essential for the safety and well-being of guests. Establishing and maintaining relationships with vendors, contractors, and service providers to ensure quality services and cost-effective solutions is vital for the smooth operation of the guest house. To excel in this role, previous experience in hospitality, guest services, or property management is preferred. Strong interpersonal and communication skills, the ability to handle multiple tasks, and proficiency in using property management software and basic computer applications are also necessary. Knowledge of safety and compliance regulations in the hospitality industry will be beneficial. In return, you can expect a competitive salary and performance-based incentives, along with room and boarding on the premises for yourself and your family. Health insurance, tuition reimbursement for children, retirement savings plans, and opportunities for professional development and growth within the company are some of the benefits you will enjoy as part of this role.,

The job is an entry-level management position in the Rooms & Guest Services Operations department at Four Points by Sheraton Ahmedabad. As a management team member, your primary responsibility will be to lead and assist in the successful completion of daily shift requirements in the front office areas, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Your goal will be to ensure high levels of guest and employee satisfaction while achieving the operational budget targets. You will also be involved in completing financial and administrative responsibilities to support the smooth functioning of the department. To qualify for this position, you should have a high school diploma or GED along with at least 2 years of experience in guest services, front desk, or a related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major will be accepted with no work experience required. Your core work activities will involve supporting the management of the Front Desk team by demonstrating strong interpersonal and communication skills to lead, influence, and encourage team members. You will be responsible for supervising the daily operations, handling employee questions and concerns, and guiding the team to achieve performance expectations. Additionally, you will monitor and support progress towards guest services and front desk goals by managing day-to-day operations, handling complaints, and supervising staffing levels to ensure optimal guest service and financial objectives. Ensuring exceptional customer service will be a key aspect of your role. You will be expected to go above and beyond to satisfy customers, improve service quality, and handle guest problems and complaints effectively. Furthermore, you will be involved in managing projects and policies related to customer recognition programs, guest satisfaction, and employee training. In addition to these responsibilities, you will also be required to handle human resource activities such as identifying developmental needs, providing guidance to subordinates, conducting training, and participating in the employee performance appraisal process. Other duties include providing information to supervisors and subordinates, analyzing information to solve problems, and complying with loss prevention policies and procedures. Joining the team at Four Points by Sheraton Ahmedabad means becoming part of a diverse and inclusive community that values the unique backgrounds and experiences of its associates. As an equal opportunity employer, Marriott International is committed to creating an environment where everyone is welcome, supported, and celebrated. If you are passionate about delivering exceptional guest experiences in a friendly and approachable manner, this role offers you the opportunity to be part of a global team where you can thrive and grow professionally.,

Job Opening: Supervisor – Centre Operations Location: NESCO, Mumbai Type: Full-Time | Permanent Eligibility: 2+ years’ experience in Retail/Hospitality/Hotel Management Preferred: IHM or Retail Operations background Skills Required: Strong supervision and leadership Proficient in English (mandatory) and Hindi Excellent communication (written and verbal) Guest service-oriented Coordination and multitasking skills Basic computer knowledge (Email, MS Word, POS, etc.) Responsibilities: Supervise centre staff and daily operations Ensure guest satisfaction Hiring, training, and performance review Resolve issues with HR support Perks & Benefits: Double wages on national holidays 24 paid leaves post-probation Early wage access Mediclaim Child education benefit Incentives and bonuses Apply Now! Charmi: 75748 61560 Job Types: Full-time, Permanent Pay: Up to ₹30,000.00 per month Benefits: Health insurance Paid sick time Provident Fund

F & B Service Captain , Steward , Guest Service Associate Job Type: Full-time Pay: ₹17,000.00 - ₹25,000.00 per month Experience: total work: 1 year (Preferred) Work Location: In person

Company Description Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others. Job Description Join our dynamic team as a Guest Service Associate - Housekeeping at our prestigious hotel in Mumbai, India! We're looking for a detail-oriented and customer-focused individual to ensure our guests enjoy a clean, comfortable, and memorable stay. Clean and maintain guest rooms, hallways, and public areas to the highest standards of cleanliness and hygiene Respond promptly and efficiently to guest requests and concerns related to housekeeping Restock guest room amenities, linens, and supplies as needed Inspect rooms for maintenance issues and report them to the appropriate department Collaborate with other departments to ensure seamless guest experiences Maintain the security and privacy of guest rooms and guest information Assist in deep cleaning and special projects as assigned Adhere to all safety and sanitation protocols Participate in ongoing training and development programs to enhance skills and knowledge Qualifications Warm, friendly, and caring personality with a genuine desire to provide exceptional guest service Previous housekeeping experience in a hotel or similar environment preferred Excellent attention to detail and strong organizational skills Ability to anticipate and proactively address guest needs Effective time management skills and ability to prioritize tasks Physical stamina to stand, walk, and perform cleaning tasks for extended periods Basic English communication skills, both verbal and written Flexibility to work different shifts, including weekends and holidays Team player with a collaborative attitude Ability to maintain a professional and welcoming demeanor in all interactions Willingness to learn and adapt to new cleaning techniques and technologies

Additional Information Job Number 25121601 Job Category Sales & Marketing Location Four Points by Sheraton Hotel & Serviced Apartments Pune, 5th Mile Stone, Pune, Maharashtra, India, 411014 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Understanding Market Opportunities & Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity. Responds to incoming group/catering opportunities for the property that are outside parameters of the . Handles all opportunities if property does not participate in an EBC. Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Providing Exceptional Customer Service Handles complex business with significant revenue potential as well as significant customer expectations. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provides excellent customer service in order to grow share of the account. Executes brand’s Customer Service Standards and property’s Brand Standards. Executes and supports the business Customer Service Standards and property’s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand. Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff. Additional Responsibilities Utilizes intranet for resources and information. Conducts site inspections. Creates contracts as required. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Restaurant Captain – Key Job Responsibilities: Greet guests warmly and escort them to their tables. Present menus, explain daily specials, and answer questions regarding food and beverages. Take food and beverage orders accurately and ensure timely service. Supervise and coordinate activities of waitstaff to ensure smooth service. Monitor food presentation and ensure high standards of quality and hygiene. Handle guest complaints or concerns promptly and professionally. Train and guide new service staff to maintain service standards. Ensure tables are properly set and clean at all times. Maintain knowledge of restaurant offerings, promotions, and special events. Coordinate with kitchen and bar staff to ensure efficient workflow. Prepare daily sales reports and provide feedback to management. Promote a pleasant dining experience and encourage guest retention. Restaurant Steward – Job Description (Key Responsibilities): Greet guests warmly and escort them to their tables. Present menus, explain daily specials, and answer questions regarding food and beverages. Take food and beverage orders accurately and ensure timely service. Ensure tables are properly set and clean at all times. Maintain knowledge of restaurant offerings, promotions, and special events. Coordinate with kitchen and bar staff to ensure efficient workflow. Promote a pleasant dining experience and encourage guest retention. . Job Types: Full-time, Permanent Pay: ₹14,000.00 - ₹26,000.00 per month Benefits: Food provided Health insurance Leave encashment Life insurance Paid sick time Provident Fund Work Location: In person

Welcome and seat guests courteously Present menu and take food & beverage orders accurately Serve food and drinks promptly and professionally Handle guest queries and special requests Maintain cleanliness of tables and service areas Ensure a pleasant dining experience for all guests Job Types: Full-time, Permanent, Fresher Pay: ₹14,500.00 - ₹22,000.00 per month Benefits: Food provided Provident Fund Supplemental Pay: Yearly bonus Work Location: In person Speak with the employer +91 7695072439

The Assistant Front Office Manager plays a crucial role in supporting the Front Office Manager in overseeing all front desk and guest services operations within the Front Office / Guest Services department. You will be responsible for ensuring efficient check-in/check-out procedures, handling guest issues, coordinating with other departments, and upholding high standards of hospitality and customer service. Your key responsibilities will include supervising the front desk team to guarantee smooth and professional operations, monitoring guest check-in and check-out procedures, and promptly addressing any service gaps or guest complaints to maintain satisfaction. You will also support the training and development of front office staff, maintain knowledge of room availability, special promotions, and hotel services, and coordinate room assignments with housekeeping and maintenance teams. Additionally, you will oversee shift scheduling, staff assignments, and performance tracking, ensuring compliance with hotel policies, safety standards, and service protocols, and preparing reports related to room occupancy, revenue, and guest feedback. In the absence of the Front Office Manager, you will act as the acting manager. To qualify for this position, you should have a Diploma or degree in Hotel Management or a related field, possess strong customer service and problem-solving skills, excel in communication and interpersonal abilities, and demonstrate the capability to handle pressure and multitask in a fast-paced environment. Flexibility to work various shifts, including weekends and holidays, is crucial for this full-time role. The job offers food benefits and requires proficiency in English. The work location is in person, and the expected start date is 15/07/2025.,

As a member of the Putappa group of Hotels, you will be responsible for the comprehensive oversight and operation of a hotel. This includes managing guest services, overseeing staff, and implementing financial planning strategies. You will play a key role in ensuring the smooth functioning of the hotel and maintaining high standards of service. This is a full-time position with benefits that include food provision, health insurance, paid sick time, and Provident Fund contributions. The schedule for this role is during the day shift, allowing for a healthy work-life balance. In addition to the standard benefits, there is also a performance bonus component to reward your hard work and dedication. The work location for this position is in person, requiring your physical presence at the hotel. If you are interested in this opportunity and would like to learn more, please feel free to speak with the employer at +91 8073718017.,