Guest Service Associate

Front Office Associate is responsible for

Greet and welcome guests upon arrival.

Register guests into the computer, verifying reservation, address, and credit information.

Promote the Membership Programme and provide recognition and benefits to all present members.

Responsible for timely departure process of guests.

Handle Group movement efficiently Accept payment for guests’ accounts both at the time of registration and at checkout.

Maintain a house bank and make a deposit and accurate report of receipts daily.

Cash transactions and exchange currency for guests.

Responsible to collect proper payments, post allowances with proper approval.

Responsible for keeping PM accounts in control.

Maintain bills as required by Financial auditor.

Maintain and issue safety deposit boxes.

Handling extensions requests, scanty baggage situations, Post miscellaneous charges as requested.

Follows all accounting procedures according to guidelines to ensure proper revenues and payment on accounts are received and credited.

Gauge situations and upsell at every opportunity without imposing. Assist concierge in handling mail and facsimiles if necessary.

Providing guests with information regarding hotel facilities and local attractions.

Book reservations for those guests who approach the Front Desk.

Must be able to walk and stand for the majority of the workday.

Length of time of tasks may vary from day to day and task to task Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity Talking and listening continuously in the process of communicating with guests, supervisors and subordinates. Must have finger dexterity to be able operate office equipment such as computers, printers, multi-line touch tone phone, EDC machines, filling cabinets, FAX machines, photocopiers, and other equipment as needed.

Provide other duties and services as assigned by the Front Office Manager.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person