Guest Service Associate

Job Role: Guest Service Associate

Key Responsibilities:

1. Customer Service

• Greet customers in a friendly and courteous manner.
• Assist customers with ticket purchases and provide information about showtimes and seating.
• Handle customer inquiries and resolve issues or complaints professionally.
• Provide assistance to guests with disabilities or special needs.

2. Ticketing & Box Office

• Operate the ticketing system to sell and print tickets.
• Handle cash, card, and digital payments accurately.
• Balance the cash register at the beginning and end of the shift.

3. Concessions

• Prepare and serve food and beverages such as popcorn, snacks, and drinks.
• Promote and upsell combo offers and promotional items.
• Maintain cleanliness and organization at the concession counter.
• Follow food safety and hygiene standards.

4. Ushering

• Check and collect tickets at the theater entrance.
• Assist guests in locating their seats.
• Ensure the auditorium is clean and properly maintained.
• Monitor the theater during shows to ensure a safe and comfortable environment.
• Manage crowd flow during peak hours and special events.

5. Cleanliness & Maintenance

• Maintain cleanliness in all guest areas.
• Report maintenance or safety issues to management immediately.

6. Team Collaboration

• Work closely with team members to ensure smooth theater operations.
• Participate in training sessions and team meetings.
• Support special events and promotional activities.

Education & Qualification:

• 12th Pass / PUC
• Degree / Graduation
• Diploma / Degree in Hotel Management or Aviation preferred.

Pay: ₹17,500.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person