Guest Service Associate

Job Description: Guest Service Associate – Odd Culture

Job Title: Guest Service Associate
Department: Food & Beverage / Café Operations
Job Type: Full-Time / Part-Time
Reports To: Café Manager / Shift Supervisor

Job Summary

The Guest Service Associate is responsible for providing excellent customer service and ensuring a welcoming, comfortable, and enjoyable experience for every guest. The role involves greeting customers, taking orders, serving food and beverages, handling billing, maintaining cleanliness, and supporting the smooth day-to-day operations of the café.

Key Responsibilities

• Welcome guests warmly and provide friendly, professional service.
• Assist customers with menu selections and provide information about food, beverages, and daily specials.
• Take customer orders accurately and communicate them to the kitchen or barista team.
• Serve food and beverages promptly while maintaining presentation and service standards.
• Handle billing, cash payments, card transactions, and digital payments accurately.
• Respond to customer queries, feedback, and complaints professionally.
• Maintain cleanliness and hygiene in dining areas, tables, counters, and service stations.
• Coordinate with kitchen staff, baristas, and other team members to ensure efficient service.
• Monitor table availability and assist with seating and guest flow during busy periods.
• Follow food safety, hygiene, and café operating procedures.
• Assist with opening and closing duties, restocking supplies, and maintaining inventory where required.
• Promote menu items and special offers to enhance the guest experience.

Qualifications and Skills

• Minimum qualification: 10+2 or equivalent; hospitality training is an advantage.
• Previous experience in a café, restaurant, hotel, or customer service role is preferred.
• Good communication and interpersonal skills.
• Pleasant personality with a customer-focused attitude.
• Basic knowledge of food and beverage service.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic computer and point-of-sale (POS) billing skills.
• Strong teamwork, time management, and problem-solving abilities.
• Professional appearance and a positive attitude.

Working Conditions

• Must be comfortable standing and walking for extended periods.
• Willingness to work flexible shifts, weekends, and holidays as required.
• Ability to work efficiently during peak business hours.

Key Performance Expectations

• High levels of guest satisfaction.
• Accurate order taking and billing.
• Prompt and courteous service.
• Consistent cleanliness and hygiene standards.
• Effective teamwork and adherence to café procedures.

Ideal Candidate: A friendly, energetic, and service-oriented individual who enjoys interacting with people and is committed to creating a memorable café experience for every guest.

Work Location: In person