Guest Service Associate - Front Office

Job Description

Process all guest check-ins, check-outs, room assignments, and late check-out or room change requests. Secure payment information, verify billing accuracy, and activate/reissue room keys. Ensure room rates match market codes and document any exceptions. Communicate with appropriate departments when guests are waiting for an available room. Clear guest departures in the system and coordinate with Housekeeping to track room status. File guest paperwork and operate the telephone switchboard station professionally. Run daily reports, contingency lists, and credit card authorization reports. Answer, log, and follow up on guest requests, questions, or concerns to ensure satisfaction. Arrange guest and visitor transportation as needed. Count and secure cash bank at the beginning and end of the shift. Process all types of payments, paid-outs, vouchers, and provide change. Notify Loss Prevention/Security of any theft or suspicious activity. Adhere to company policies regarding appearance, safety, and property protection. Maintain confidentiality of proprietary information and support overall team success. Assist individuals with disabilities and show appreciation through genuine guest interaction. Use clear and professional communication in all guest and team interactions. Stand, sit, or walk for extended periods as required.