Guest Service Agent F&B service

Company Description

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties, with approximately 9,200 hotels in over 95 countries across six continents. Our diverse portfolio of 25 trusted brands, including Wyndham Grand, Days Inn, and La Quinta, ensures we offer exceptional hospitality experiences for everyday travelers. With a mission to make hotel travel accessible for all, our core values of Integrity, Accountability, Inclusivity, Caring, and Fun reflect our commitment to delivering outstanding services. Through our Count on Me service culture and Wyndham Welcome philosophy, we strive to create meaningful guest experiences and a supportive workplace for our team members.

Role Description

The Guest Service Agent for Food & Beverage Service will play a key role in delivering exceptional service by welcoming hotel guests, managing restaurant reservations, and assisting in food & beverage operations. Responsibilities include ensuring an outstanding dining experience, addressing guest inquiries, managing orders, and maintaining cleanliness and safety protocols in the restaurant area. This is a full-time, on-site position located in Chennai.

Qualifications

• Strong communication and interpersonal skills, with the ability to engage with guests and provide excellent customer service
• Experience in food and beverage service operations and familiarity with hospitality industry standards
• Proficiency in handling reservations, providing suggestions, and managing guest inquiries
• Team-oriented mindset, attention to detail, and the ability to multitask in a dynamic environment
• Basic knowledge of safety, hygiene, and food handling practices
• Professional demeanor, flexibility to work in varying shifts, and problem-solving skills
• Previous experience in hospitality or F&B service and fluency in multiple languages are a plus
• High school diploma or equivalent; certification in hospitality management or related fields is beneficial