688 Guest Satisfaction Jobs - Page 2

Guest Room Cleaning: Clean, disinfect, and maintain guest rooms according to the hotel's standards Make beds, replace linens, vacuum, dust, and restock amenities Ensure all room equipment and fixtures are in good working condition Stocking and Inventory Management: Replenish cleaning supplies, guest room amenities, and linens Maintain inventory of housekeeping supplies and request replacements when necessary Guest Interaction: Provide friendly and courteous service to guests, addressing any requests or concerns Ensure guest rooms and common areas meet cleanliness standards and guest expectations Health and Safety Compliance: Follow safety protocols while handling cleaning products and equipment Ensure compliance with health and safety regulations, including proper sanitation practices Team Collaboration: Work closely with other housekeeping staff to ensure efficient operations Assist with team members during busy times or when additional support is needed Other Duties as Assigned: Perform any other duties assigned by the Housekeeping Supervisor or Manager to ensure smooth operations Skills communication

Supports the smooth running of the purchasing department, exerting diligent financial process control in accordance with company and business procedures Works as part of a team that maximizes guest satisfaction and comfort, sourcing quality products whilst delivering a positive and responsive approach to enquiries and problem resolution Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships whilst promoting the company culture and values Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Housekeeping Manager: Experience in hotel purchasing beneficial but not essential Hands-on approach with a can-do work style commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions taking ownership for duties and tasks assigned Personal integrity, with the ability to work in an environment that demands excellence Experience of working with IT systems on various platforms Strong communication skills

Supports the smooth running of the food and beverage department, exerting diligent financial process control in accordance with company and business procedures Works as part of a team that maximizes guest satisfaction and comfort, sourcing quality products whilst delivering a positive and responsive approach to enquiries and problem resolution Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships whilst promoting the company culture and values Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Server/Waiter/Waitress: Experience in food and beverage beneficial but not essential Hands-on approach with a can-do work style commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions taking ownership for duties and tasks assigned Personal integrity, with the ability to work in an environment that demands excellence Experience of working with IT systems on various platforms Strong communication skills

Key Responsibilities of the Front Office Assistant Manager: Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution Delivers on plans and objectives where front office initiatives & hotel targets are achieved Supervises the front office team fostering a culture of growth, development and performance within the department Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships with all key stakeholders Takes ownership to deliver an effective planned guest engagement programme Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Front Office Assistant Manager: Experience in front office Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions with proven problem-solving capabilities offering support where required Personal integrity, with the ability to work in an environment that demands excellence, time and energy Experience of working with IT systems on various platforms Strong communication skills Skills Fast-Paced Experience

Key Responsibilities of the Housekeeping Manager: Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution Delivers on plans and objectives where housekeeping initiatives hotel targets are achieved Manages the housekeeping team fostering a culture of growth, development and performance within the department Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships with all key stakeholders Delivers an effective programme that advances service standards, profitability and cost control Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Housekeeping Manager: Proven experience in housekeeping with excellent problem-solving capabilities Excellent managerial skills with a hands-on approach and lead-by-example work style commitment to exceptional guest service with a passion for the hospitality industry Ability to find creative solutions, offering advice and recommendations Personal integrity, with the ability to work in an environment that demands excellence, time and energy Experienced in using IT systems on various platforms Strong communication skills

Responsibilities of the Guest Service Associate . Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level. Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution. Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner. Delivers on departmental plans and objectives, where hotel initiatives targets are achieved. Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships whilst promoting the company culture and values. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Requirements of the Guest Service Associate . Experience in front office beneficial but not essential. Hands-on approach with a can-do work style. Commitment to delivering exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions taking ownership for duties and tasks assigned. Personal integrity, with the ability to work in an environment that demands excellence. Experience of working with IT systems on various platforms. Strong communication skills.

Supports the smooth running of the food beverage department, where all aspects of the guest food beverage service experience are delivered to the highest levels. Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries. Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner. Delivers on departmental plans and objectives, where hotel initiatives targets are achieved. Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships whilst promoting the company culture and values.. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Requirements of the Guest Service Associate :. Experience in food beverage service beneficial but not essential. Hands-on approach with a can-do work style. Commitment to delivering exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions taking ownership for duties and tasks assigned. Personal integrity, with the ability to work in an environment that demands excellence. Experience of working with IT systems on various platforms. Strong communication skills.

Key Responsibilities of the Room Attendant: Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships whilst promoting the company culture and values Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Room Attendant: Experience in housekeeping beneficial but not essential Hands-on approach with a can-do work style commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions taking ownership for duties and tasks assigned Personal integrity, with the ability to work in an environment that demands excellence Experience of working with IT systems on various platforms Strong communication skills

Key Responsibilities of the Housekeeping Associate: Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels. Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution. Delivers on plans and objectives where housekeeping initiatives & hotel targets are achieved. Helps the housekeeping team fostering a culture of growth, development and performance within the department. Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships with all key stakeholders. Takes ownership of the departmental programmes that advance service standards, profitability and cost control. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Requirements of the Housekeeping Associate: Experience in housekeeping. Strong housekeeping skills with a hands-on approach and lead-by-example work style. Commitment to delivering exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions with proven problem-solving capabilities offering support where required. Personal integrity, with the ability to work in an environment that demands excellence, time and energy. Strong communication skills.

Key Responsibilities of the Housekeeping Supervisor: Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels -Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution Delivers on plans and objectives where housekeeping initiatives hotel targets are achieved Supervises the housekeeping team fostering a culture of growth, development and performance within the department Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained-Builds and maintains effective working relationships with all key stakeholders Takes ownership of the departmental programmes that advance service standards, profitability and cost control Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Housekeeping Supervisor: Experience in housekeeping Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style Commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions with proven problem-solving capabilities offering support where required Personal integrity, with the ability to work in an environment that demands excellence, time and energy Experience of working with IT systems on various platforms Strong communication skills

Key Responsibilities of the Housekeeping Supervisor: Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels -Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution Delivers on plans and objectives where housekeeping initiatives hotel targets are achieved Supervises the housekeeping team fostering a culture of growth, development and performance within the department Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained-Builds and maintains effective working relationships with all key stakeholders Takes ownership of the departmental programmes that advance service standards, profitability and cost control Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Housekeeping Supervisor: Experience in housekeeping Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style Commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions with proven problem-solving capabilities offering support where required Personal integrity, with the ability to work in an environment that demands excellence, time and energy Experience of working with IT systems on various platforms Strong communication skills

Develops and implements strategies for achieving individual catering sales goals Monitors status regularly and adjusts strategies as appropriate Achieves catering sales goals by developing and implementing sales strategies Identifies potential key accounts (banquet and group) and develops strategies to prioritize and penetrate those accounts Makes outside sales calls to prospective catering customers Clarifies customer requirements and suggests alternative menus, themes, etc. Prepares proposals for client which outline details of proposed functions; coordinates preparation of estimates with food and beverage and other departments if needed Negotiates sale of catering sales functions Conducts on-site client inspections to illustrate available services, know meeting and sleeping room set-ups and capabilities Monitors customer satisfaction with catering business; follows-up with key contacts on a regular basis to assess satisfaction Ensure all materials used are in accordance with brand standards Communicates clients requests to all departments in an effective and timely manner Works with sales team for additional business opportunities as appropriate Assists in reviewing the function book and conducts evaluation of releasing or finalizing functions Creates 100%guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Keeps immediate Manager promptly and fully informed of all problems or unusual matters of significance Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position Develops and participates in Hotel promotions as required Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment At all times projects a favourable image of the Hotel to the public Minimum one- three years hotel catering or convention experience Local market knowledge preferred High school diploma required, bachelor s degree preferred Experience managing to brand standards Able to collaborate effectively with other hotel employees and managers to ensure teamwork General knowledge of contract laws Proficient computer skills including Microsoft Office suite Strong verbal and written communication skills Strong negotiation skills Strong mathematical skills

Key Responsibilities of the Housekeeping Supervisor: -Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels -Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution -Delivers on plans and objectives where housekeeping initiatives hotel targets are achieved -Supervises the housekeeping team fostering a culture of growth, development and performance within the department -Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained -Builds and maintains effective working relationships with all key stakeholders -Takes ownership of the departmental programmes that advance service standards, profitability and cost control -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Housekeeping Supervisor: -Experience in housekeeping -Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style -Commitment to delivering exceptional guest service with a passion for the hospitality industry -Ability to find creative solutions with proven problem-solving capabilities offering support where required -Personal integrity, with the ability to work in an environment that demands excellence, time and energy -Experience of working with IT systems on various platforms -Strong communication skills

Key Responsibilities of the Purchase Manager: Supports the smooth running of the purchase department, exerting diligent financial process control in accordance with company and business procedures Works proactively with all key stakeholders to maximize guest satisfaction and comfort, sourcing quality products whilst delivering a positive and responsive approach to enquiries and problem resolution Develops and implements business strategies where objectives are communicated at all levels, performance is measured accurately and reported upon in a timely manner Manages the life cycle of the team within the department, fostering a culture of growth, development and performance Responsible for the purchasing budget, ensuring that all purchasing functions and disciplines are controlled, audited and developed Builds and maintains effective working relationships with all key stakeholders Reviews and scrutinizes purchasing performance, objectives and standard purchasing practices, providing recommendations that will drive financial performance and provide added value Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Purchase Manager: Proven experience more than 12 years in hotel purchasing with excellent problem-solving capabilities Excellent managerial skills with a hands-on approach and lead-by-example work style Commitment to exceptional guest service with a passion for the hospitality industry Ability to find creative solutions, offering advice and recommendations Personal integrity, with the ability to work in an environment that demands excellence, time and energy Experienced in using IT systems on various platforms Strong communication skills

AREAS OF RESPONSIBILITY Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Hotel Group s overall mission, vision values and strategies Develops and implements strategies for housekeeping Monitors status regularly and adjusts strategies as appropriate Manages the operation of the housekeeping, public space and laundry areas; ensures that the rooms and public space areas are spotless and continually restocked and straightened Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals Pre pares annual budget; monitors achievement of budget and takes corrective steps as appropriate Inspects rooms, public space and back-of-the house areas continually Determines appropriate staffing levels for forecasted business and schedules employees accordingly Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc. Manages operation of (and/or outsourced relationship with) laundry Monitors assigned departments with compliance to safety standards Coordinates room availability with the Front Office Manager Coordinates room maintenance with Chief Engineer Develops and implements strategies and practices which support employee engagement Recruits and selects qualified candidates Provides employees with the orientation and training needed to understand expectations and perform job responsibilities Communicates performance expectations and provides employees with on-going feedback Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential Creates 100%guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides YesI Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Adheres to hotel policies and procedures Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment At all times projects a favourable image of the Hotel to the public

Key Responsibilities: Greet guests upon arrival and assist with luggage handling and transportation. Escort guests to their rooms and provide information about hotel facilities and services. Assist in managing guest requests, including transportation arrangements and luggage storage. Deliver messages, packages, and other items promptly. Maintain cleanliness and organization of the bell desk area. Provide accurate information about local attractions and hotel amenities. Support the Front Office team with administrative and operational tasks as required. Ensure guest satisfaction through courteous and professional service.

Key Responsibilities: Greet guests upon arrival and assist with luggage handling and transportation. Escort guests to their rooms and provide information about hotel facilities and services. Assist in managing guest requests, including transportation arrangements and luggage storage. Deliver messages, packages, and other items promptly. Maintain cleanliness and organization of the bell desk area. Provide accurate information about local attractions and hotel amenities. Support the Front Office team with administrative and operational tasks as required. Ensure guest satisfaction through courteous and professional service.

AREAS OF RESPONSIBILITY Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Hotel Group s overall mission, vision values and strategies Develops and implements strategies for housekeeping Monitors status regularly and adjusts strategies as appropriate Manages the operation of the housekeeping, public space and laundry areas; ensures that the rooms and public space areas are spotless and continually restocked and straightened Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals Pre pares annual budget; monitors achievement of budget and takes corrective steps as appropriate Inspects rooms, public space and back-of-the house areas continually Determines appropriate staffing levels for forecasted business and schedules employees accordingly Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc. Manages operation of (and/or outsourced relationship with) laundry Monitors assigned departments with compliance to safety standards Coordinates room availability with the Front Office Manager Coordinates room maintenance with Chief Engineer Develops and implements strategies and practices which support employee engagement Recruits and selects qualified candidates Provides employees with the orientation and training needed to understand expectations and perform job responsibilities Communicates performance expectations and provides employees with on-going feedback Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential Creates 100%guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides YesI Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Adheres to hotel policies and procedures Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment At all times projects a favourable image of the Hotel to the public

Key Responsibilities: Assist in cleaning guest rooms, public areas, and staff facilities to high hygiene standards Learn proper use of cleaning equipment, materials, and chemicals Replenish supplies such as towels, toiletries, and linen Help with laundry sorting, washing, drying, and ironing Understand and follow health and safety procedures Support the housekeeping team in daily operations Report maintenance issues or lost and found items to supervisors Learn effective time management and room-cleaning protocols Maintain a positive and professional attitude with guests and team members

Key Responsibilities: Assist in cleaning guest rooms, public areas, and staff facilities to high hygiene standards Learn proper use of cleaning equipment, materials, and chemicals Replenish supplies such as towels, toiletries, and linen Help with laundry sorting, washing, drying, and ironing Understand and follow health and safety procedures Support the housekeeping team in daily operations Report maintenance issues or lost and found items to supervisors Learn effective time management and room-cleaning protocols Maintain a positive and professional attitude with guests and team members

Assist in cleaning guest rooms, public areas, and staff facilities to high hygiene standards Learn proper use of cleaning equipment, materials, and chemicals Replenish supplies such as towels, toiletries, and linen Help with laundry sorting, washing, drying, and ironing Understand and follow health and safety procedures Support the housekeeping team in daily operations Report maintenance issues or lost and found items to supervisors Learn effective time management and room-cleaning protocols Maintain a positive and professional attitude with guests and team members

Key Responsibilities of the Housekeeping Attendant: Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships whilst promoting the company culture and values. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Housekeeping Attendant: Experience in housekeeping beneficial but not essential Hotel management Degree / Diploma is mandatory Hands-on approach with a can-do work style Commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions taking ownership for duties and tasks assigned Personal integrity, with the ability to work in an environment that demands excellence Experience of working with IT systems on various platforms Strong communication skills

Key Responsibilities of theFinance Executive - Payable: Supports the smooth running of the accounting department, exerting diligent financial process control and ensuring efficiency and resilience to growth Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to enquiries Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships whilst promoting the company culture and values. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of theFinance Executive - Payable: Experience in accounting beneficial but not essential Hands-on approach with a can-do work style Commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions taking ownership for duties and tasks assigned Personal integrity, with the ability to work in an environment that demands excellence Experience of working with IT systems on various platforms Strong communication skills

Primary goal to achieve individual catering revenue goals by developing and implementing strategies for selling available space to groups and the local community, specifically the social and wedding market Develops catering sales presentation and collateral materials Identifies and prioritizes potential local business Monitors sales productivity and provides the catering sales staff with ongoing education and coaching Provides and distributes regular update reports Actively sells and up-sells services to clients; develops customized presentations and negotiates terms of agreement Manages inventory control standards in conjunction with the foods and beverage department Participates in the development and implementation of business strategies for the catering and conference management operations that are aligned with Carlson s overall mission, vision values and strategies Develops and implements strategies for the department Monitors status regularly and adjusts strategies as appropriate Develops and forecasts the annual budget in conjunction with the Executive Committee Develops and implements strategies for catering and conference management operations that support achievement of the hotel goals Develops and maintains all policies, procedures and quality standards for the banquet department to ensure high quality, cost effective and customer focused operations Achieves customer service goals for catered functions Creates100% Guest Satisfaction by developing and implementing integrated strategies for each function Directs the operation of the banquet department Recruits and retains qualified staff; schedules according to forecasted business Ensures strong coordination and communications between departments as appropriate, prior to and during an event successfully meeting the expectations of the client and attendees Suggests alternative services which will enhance the guest s experience at the event Ensures that hotel has the audio visual support necessary to support the guest s needs by purchasing and/or renting equipment Creates safe environment for guests, employees and community by maintaining hotel in accordance to safety standards and following all local laws and regulations Develops and implements strategies and practices which support employee engagement Recruits and selects qualified candidates Determines appropriate staffing levels for events and room/station assignments Provides employees with the orientation and training needed to understand expectations and perform job responsibilities Communicates performance expectations and provides employees with on-going feedback Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork Communicates and reinforces the vision for Yes I Can! service to employees Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork Adheres to hotel policies and procedures Keeps immediate Manager promptly and fully informed of all problems or unusual matters of significance Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position Develops and participates in hotel promotions as required Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment At all times projects a favourable image of the Hotel to the public

Creates guest satisfaction and exceeds expectations by providing the service brand behaviour and genuine hospitality. As Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom Empty all trash containers and replace with fresh liners Restock useable items in guestrooms or suites, i.e., soap, towels, paper items Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware Clean and vacuum exterior entry and hallways Keep linen closets and supply areas clean and organized Ensure guest laundry and dry-cleaning orders are attended to promptly Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs Promptly handles guest complaints or requests and refers to supervisor if unable to handle Ensures that all rooms or suites are secured upon leaving the guest room or suite Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Adheres to Hotel policies and procedures Attends work on time as scheduled Follows hotel grooming and dress standards Follows safety and security rules and procedures Knows and follows safety procedures concerning blood-borne pathogens Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment At all times projects a favourable image of the Hotel to the public