Guest Relationship Executive

0 years

2 - 3 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

To remain well-groomed as per company policy.

•To Manage Google, Instagram and You tube reviews

Handling telephonic inquiries of the patients and keeping a record of the same.

•To create content required for the doctor

Booking new and follow-up appointments of the patients online and directly

Calling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same.

Greeting and welcoming the patients/guests/consultants both voice and face-to-face.

Assisting patients to filling the registration form and then registering patients

Scheduling appointments of the patients in a way that helps in minimizing patient waiting time in the system.

Managing the patients waiting time in peak hours

Managing the clinic ambiance and display (Sound/Sight/Smell & Display on television, brochures, standee, and notices)

Encouraging patients to fill up the OPD patient feedback forms and collecting the same from the patients.

  • Ensure patient records are updated and maintained in compliance with privacy and regulations.
  • Provide information about hospital services, facilities, and policies to patients and visitors.
  • Assist with administrative tasks such as filing, data entry, and inventory management.
  • Collaborate with medical and administrative staff to ensure smooth operations.
  • Resolve patient queries or issues promptly and escalate as needed.
  • Maintain confidentiality of patient information
  • Uphold the highest standards of customer service and professionalism Guest Relations Executive

Job Types: Full-time, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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