2157 Guest Relations Jobs - Page 48

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time.

Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. Conduct interviews with relevant parties in order to obtain statements and information related to incidents. Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents. Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms. Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manage. Maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (eg, small print). Visually inspect tools, equipment, or machines (eg, to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (eg, run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors

Responsibilities: * Manage client appointments * Welcome Customers * Collect feedback * Maintain cleanliness and hygiene with housekeeping staff * Call non-returning clients * Run WhatsApp campaigns for promotions, offers - Training will be provided Health insurance Sales incentives Annual bonus

We are looking for a highly professional and experienced Personal Assistant (Female candidate) to provide end-to-end personal and administrative support to the Director and CEO, while also managing the estate operations. The ideal candidate should be well-versed in handling confidential tasks, managing staff, coordinating events, and ensuring seamless daily functioning of both professional and personal activities. Role & Responsibilities Meet regularly with the CEO to discuss plans, priorities, schedules, events, and travel arrangements. Prepare and manage duty rosters, assign daily tasks, and supervise day-to-day activities for optimal staff performance. Monitor staff attendance, leave records, and maintain discipline and code of conduct within the estate. Ensure high standards of hygiene, behavior, and service etiquette are maintained across all operations. Oversee estate management including cleanliness, maintenance, hospitality arrangements, and general upkeep. Coordinate and supervise any repair work or service visits with external vendors/contractors. Track and maintain accurate records of expenses, vendor bills, purchases, and staff payments. Prepare and manage monthly budgets; report exceptions or additional requirements to the Director. Coordinate personal errands, events, appointments, and travel planning. Ensure smooth handling of guest arrivals, hospitality, and departure arrangements with a high level of service. Maintain strict confidentiality and exercise complete discretion in all matters related to the Directors personal and professional life. Preferred Candidate Profile Bachelors degree in Hotel / Hospitality Management, or a relevant field. Minimum of 4 - 8 years of experience as a Personal Assistant, Executive Assistant, or Estate Manager. Only Female candidates will be considered for this position. Strong communication and interpersonal skills; fluent in English and Hindi language. Proficient in Microsoft Office (Word, Excel, Outlook); familiarity with calendar/email management tools. Experience managing staff, Admin operations, budgets, and vendor coordination. Ability to handle sensitive information with absolute confidentiality and discretion. Flexible and willing to work beyond standard hours as per requirements.

Looking for a Receptionist with 1–5 years of experience. Responsibilities include greeting visitors, handling calls, managing mail, maintaining the front desk, and supporting scheduling.

Designation : Front Office/ Receptionist Department : Front Office Scope : This position holds the following Roles and Responsibilities in the department of Front Office. Qualification : Any Graduate Roles and Responsibilities: Receiving patients and generation of requisition slip based on doctors prescription, or test requisition form given by the customer/Patient. Collection of accurate cash, credit requisition from patients/ customers. Check patient readiness for requested tests Guide the patient about the tests and rooms / floors to approach for the same. In addition to receiving of patients, attending phone calls and answering queries of patients and other customers. Follow-up on report status Dispatch reports, after confirming right party Maintain cash hand-over register, cash & card transaction data and submit it to the branch manager daily

looking for receptionist with min 1 year of exp in same field , only female preferred if interested contact swathi@brainsnskills.com or 9341818811

Outlet Manager/Front Office/Customer Service/Counter Staff/F&B Service Job Title: Outlet Manager/Ass. Manager Industry: Food & Beverage . Key Responsibilities: 1. Operations Management: Oversee the overall functioning of the food and beverage outlet. Ensure compliance with health and safety regulations. Manage inventory levels and order supplies as needed. Monitor and maintain the cleanliness and organization of the outlet. 1. Staff Management: Recruit, train, and supervise outlet staff. Schedule shifts and allocate responsibilities to ensure optimal staffing levels. Conduct regular performance evaluations and provide constructive feedback. Foster a positive and collaborative work environment. 1. Customer Service: Ensure that customers receive high-quality service. Address customer complaints and resolve issues promptly. Train staff on excellent customer service practices. Monitor customer feedback and implement improvements as needed. 1. Sales and Revenue: Set and achieve revenue targets for the outlet. Implement strategies to maximize sales and profitability. Analyze sales data and trends to identify opportunities for growth. Introduce promotions or marketing initiatives to drive sales. 1. Quality Control: Maintain high standards of food and beverage quality. Conduct regular inspections to ensure compliance with quality standards. Address any issues related to product quality promptly. 1. Financial Management: Prepare and manage the outlet budget. Monitor expenses and implement cost-control measures. Generate financial reports and provide regular updates to senior management. 1. Communication: Communicate effectively with staff, management, and suppliers. Participate in regular meetings to discuss performance, goals, and improvements. Keep abreast of industry trends and share relevant information with the team. Qualifications and Skills: Bachelor's degree in Business Administration, Hospitality Management, or a related field. Proven experience in a supervisory or managerial role in the food and beverage industry. Strong leadership and interpersonal skills. Excellent communication and organizational abilities. Knowledge of health and safety regulations. Understanding of food and beverage trends and customer preferences. Ability to work in a fast-paced environment and handle pressure. Job Title: Customer Service Representative - Food & Beverages Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in the Food & Beverages industry. The ideal candidate will have a passion for providing excellent customer service, a strong understanding of food and beverage products, and exceptional communication skills. Responsibilities: 1. Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, and live chat. Provide information about food and beverage products, including ingredients, pricing, and availability. Assist customers in placing orders, making recommendations, and resolving any issues or concerns. 1. Order Processing: Accurately process customer orders in a timely manner. Coordinate with internal teams, including the kitchen and delivery personnel, to ensure seamless order fulfillment. Keep customers informed about the status of their orders and any potential delays. 1. Product Knowledge: Stay informed about the menu, including new additions and seasonal offerings. Provide detailed information about ingredients, allergens, and nutritional information to customers. Continuously update product knowledge to better assist customers with their inquiries. 1. Issue Resolution: Address and resolve customer complaints, concerns, and feedback in a professional and positive manner. Collaborate with the quality control team to investigate and resolve product-related issues. 1. Communication: Effectively communicate with cross-functional teams, including kitchen staff, delivery personnel, and management. Keep customers informed about promotions, discounts, and special events. 1. Customer Feedback: Collect and document customer feedback to identify areas for improvement. Share feedback with the management team to enhance overall customer satisfaction. 1. Documentation: Maintain accurate and up-to-date customer records. Generate reports on customer inquiries, orders, and feedback for management review. Qualifications: High school diploma or equivalent; associate's or bachelor's degree preferred. Proven experience in customer service, preferably in the food and beverage industry. Excellent communication and interpersonal skills. Knowledge of food and beverage products, including ingredients and preparation methods. Strong problem-solving abilities and the ability to handle challenging customer situations. Familiarity with order processing systems and customer relationship management (CRM) software. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Flexibility to work evenings, weekends, and holidays as needed. Share me your updated resume - hrd8.pawf@gmail.com

Roles and Responsibilities To be the face and first point of contact for our experience Centre. Welcome and assist clients, channel partners, and all guest with warmth & Professionalism. Manage the Front Desk - Attend calls, Handle Inquiries, and maintain visitors records. Maintain Client engagement through a warm and pleasant demeanor. Ensure the Experience Centre's lounge/Reception area is always presentable and inviting. coordinate with the sales and Marketing teams to ensure smooth handover and support during client visits. Manage refreshments and hospitality arrangements with attention to detail. Assist in event coordination, guest walk-throughs, and any promotional activities held at the Experience Centre. Skills Good Communication skills (English & Hindi both) Proficient in computer skills (MS Office) Candidate should be presentable Good coordination skills

Responsibilities: * Greet guests with warmth * Maintain front desk operations * Coordinate deliveries & packages * Manage phone calls & messages * Provide exceptional guest relations Health insurance Provident fund

DRS International School, Hyderabad is hiring for Front Desk Executive. The candidate will be the first point of contact for parents, and visitors, ensuring a warm and professional welcome and manage day-to-day front office operations. Required Candidate profile 1. Reception and Guest Services 2. Telephone and Communication Management 3. Provide general administrative support, managing office supplies, preparing documents, & assisting with mail distribution.

Were offering an exciting Apprenticeship Program for Hotel Managers where youll gain real-world experience managing hotel operations, guest services, and team coordination all while learning from seasoned industry professionals. Key Responsibilities: * Manage daily hotel operations including front desk, housekeeping, food & beverage, and maintenance. * Ensure the highest standards of guest service and satisfaction. * Oversee financial activities including budgeting, forecasting, and cost control. * Hire, train, and lead a high-performing team. * Implement policies and procedures to maintain compliance with health, safety, and licensing standards. * Handle guest complaints and resolve issues in a timely and professional manner. * Collaborate with marketing and sales teams to drive occupancy and revenue. What You’ll Get: Hands-on training at live hotel properties 1-year government-recognized apprenticeship program Certificate upon completion Opportunity for a long-term role based on performance Who Can Apply: Freshers or candidates with background in Hotel Management / Hospitality Willing to work in rotational shifts and on-ground operations Ready to relocate, if required Eager to learn and grow in the hospitality domain Interested candidates can apply by sharing the following details: Updated CV/Resume Current CTC Notice Period Current Location Please share your details at [6203789764] or reply to this message.

Position Responsibilities: Responsible for handling front office reception and administrative duties. Greeting and Welcoming: Warmly welcome all visitors, clients, and staff as they arrive, providing a friendly and professional first impression. Customer Service: Provide excellent customer service by addressing inquiries, answering phone calls, and directing them to the appropriate person or department. Administrative Support: Assist with general administrative tasks such as managing incoming and outgoing correspondence, scheduling appointments, and maintaining office supplies. Appointment Management: Schedule and coordinate appointments, meetings, and conference room reservations, ensuring efficient use of time and resources. Documentation and Record Keeping: Maintain accurate records and documentation, including visitor logs, staff attendance, and office inventory. Mail and Package Handling: Receive, sort, and distribute incoming mail and packages to the appropriate recipients promptly. Security and Access Control: Monitor and control access to the premises, ensuring the safety and security of employees, visitors, and company assets. Communication Coordination: Facilitate effective communication within the office by relaying messages and managing internal communication channels. Problem Resolution: Handle basic inquiries and complaints, providing appropriate solutions or escalating them to the relevant department or personnel. Multitasking: Prioritize and manage multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail. Professional Image: Maintain a neat and professional appearance, adhering to the company's dress code and grooming standards. Team Collaboration: Collaborate with other departments and team members to ensure smooth operations and a cohesive work environment.

We are hiring for 5 Star Hotel Jobs in Dubai If Interested to Apply for Work Permit Kindly Share your Resume and pictures on citaimmigration@gmail.com If you are interested for this profile Call on +91-9240234024 Hot lines number REQUIREMENTS: 1. Qualification Minimum 12th pass 2. Age 20-35 Years 4. Must Have Good communication skills 5. Must have passport Key Responsibilities:- Welcoming guests to the restaurant or dining area. Listening to customers food and drink orders and ensuring accuracy. Delivering food and drink orders to the correct tables in a timely and professional manner. Engaging with guests to ensure they are satisfied with their meals. Coordinating with the kitchen, bartenders, and other team members to ensure smooth service. If Interested to Apply for Work Permit Kindly Share your Resume and pictures on citaimmigration@gmail.com If you are interested for this profile Call on +91-9240234024 Hot lines number Or Directly walk in On Below Mentioned Address CITA IMMIGRATION Corporate Tower- 2nd Floor, Dwarka Mor Metro Station, Opposite Metro Pillar No 766, New Delhi - 110059, Land Mark Above Yes Bank Nearest Metro Station Dwarka Mor Metro Station Website :www.cita.co.in

Key Responsibilities: Greeting and Seating Guests: Hostesses welcome guests as they arrive, make them feel comfortable, and efficiently seat them at appropriate tables. Managing Reservations: They handle reservations, whether made in person, over the phone, or online, and ensure accurate seating arrangements. Providing Information: Hostesses are knowledgeable about the menu, specials, and restaurant details, and can answer guest inquiries. Maintaining a Welcoming Atmosphere: They contribute to a positive and inviting atmosphere by being friendly, professional, and attentive to guests' needs. Assisting with Operations: Hostesses may help with various tasks, such as managing the waitlist, organizing the front-of-house area, and assisting other staff as needed. Managing the Seating Chart: They are responsible for optimizing seating arrangements, considering factors like table availability, guest preferences, and server sections. Addressing Customer Needs: Hostesses handle guest inquiries, resolve issues, and ensure a smooth and enjoyable dining experience. Interested Candidates kindly share their C.V on this mail id :-djchrd6@gmail.com OR WhatsApp:-7563066404 For more details, Call/WhatsApp: 7563066404 Email: djchrd6@gmail.com Note :- It's a Direct Hiring No Charges will be Taken, Selection is done based on your Interview. Regards HR AMISHA Contact - 7563066404

At BetterWay, you ensure top-notch patient experience by guiding, listening, and resolving with empathy. You uphold OPD standards, flag gaps, support teams, embody our brand, and handle escalations smoothly to deliver care that truly heals. Health insurance Provident fund Leave encashment

Handle nightshift sales calls and guest queries; manage OTA availability via channel manager; coordinate with night staff for smooth checkins; draft accurate, professional email proposals Pls Call - Anushka 9310066412 stemford.recruiter6@gmail.com

Provide upscale guest service experiences Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Oversee check-in and check-out procedures Promptly address guests’ requests Actively listen to and resolve complaints

We deals in hospitality services in 5 star properties and travelling. The work include assisting clients meeting and the ones who can travel domestic and international , get extra allowance. Responsibilities: Manage schedule & travel arrangements Coordinate client meetings & events Provide exceptional hospitality Maintain confidentiality at all times Execute meetings with efficiency

Manage front office operations Handle incoming & outgoing calls & correspondence Greeting & assisting visitors & Guests in politely & timely manner Support HR & Accounts with daily admin tasks Maintain stock registers (first aid, stationery, etc.) Required Candidate profile Immediate joiner required Only Female can apply CTC: 4.50 LPA Location: Jogeshwari E Well-groomed & a pleasant personality Good command on English both in written & spoken EPBAX knowledge - optional

Candidates must reside in chennai and fluent in English are eligible to apply. ROLES AND RESPONSISBILTY Working with international clients through B2B and event campaigns Doing sales, hiring, and training new team members Leading a team and building leadership skills Growing to manage a business unit and become a business partner CONTACT - 8122819942 | 9150233357 Preferred candidate profile Must speak fluent English confidently Business-minded and entrepreneurial in attitude Should aim to manage and run their own venture in the future Strong public speaking and presentation skills Added advantage if you have a background in entrepreneurship or held leadership roles in college

Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. Assists Executive Chef with all kitchen operations and preparation. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions. Assists in determining how food should be presented and creates decorative food displays. Maintains purchasing, receiving and food storage standards. Ensures compliance with food handling and sanitation standards. Performs all duties of kitchen managers and employees as necessary. Recognizes superior quality products, presentations and flavor. Ensures compliance with all applicable laws and regulations. Follows proper handling and right temperature of all food products. Operates and maintains all department equipment and reports malfunctions. Checks the quality of raw and cooked food products to ensure that standards are met. Leading Kitchen Operations Supervises and coordinates activities of cooks and workers engaged in food preparation. Leads shifts while personally preparing food items and executing requests based on required specifications. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Maintains the productivity level of employees. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures property policies are administered fairly and consistently. Communicates performance expectations in accordance with job descriptions for each position. Recognizes success performance and produces desired results. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Maintaining Culinary Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Develops specific goals and plans to prioritize, organize, and accomplish your work. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. Trains employees in safety procedures. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Participates in the employee performance appraisal process, providing feedback as needed. Brings issues to the attention of the department manager and Human Resources as necessary. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings. .

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations. .

Being the point of contact for general communications with their boss. Answering calls and routing them to the right person. Making travel arrangements for the executive officer they work for and keeping track of their itineraries.

1. Personalized Guest Experience 2. Event Planning & Execution 3. Brand Collaborations 4. Social Media Contribution 5. Staff Training 6. Customer Feedback Management 7. Corporate Client Relations