2157 Guest Relations Jobs - Page 46

Roles and Responsibilities Manage front office operations, ensuring a smooth flow of guests and visitors. Handle guest relations, providing exceptional customer service to ensure their needs are met. Coordinate administrative tasks such as scheduling appointments, managing calendars, and preparing reports. Maintain accurate records and databases for the organization's activities. Perform various receptionist duties including answering phone calls, responding to emails, and greeting guests. Desired Candidate Profile 3-8 years of experience in administration work or related field (front desk/front office). Strong skills in front desk management, general office management, guest handling/guest relationship management. Excellent communication skills with ability to handle multiple conversations simultaneously. Proficiency in MS Office applications (Word) for document preparation and data entry. Interested candidates can also reach out at siddhant.kanojia@sodexo.com

Greeting visitors Client relationship Front office management Answering sales calls Scheduling site visit appointments Managing correspondence Assisting with administrative tasks Supporting site staff & sales agents Good communication skill

We are looking for a friendly and responsible receptionist to join our team. You will be the first person to greet customers, answer phone calls, and help with basic tasks. You should have good communication skills and a positive attitude.

Roles and Responsibilities Provide exceptional customer service by responding to guests' queries, resolving issues promptly, and addressing concerns. Manage front desk operations, including handling phone calls, emails, and messages in a professional manner. Maintain accurate records of guest interactions using our property management system (PMS). Collaborate with other departments to ensure seamless communication and effective issue resolution. Handle guest check-in and check-out processes, ensuring efficient room allocation and key distribution.

Job Title: Receptionist Job Summary: We are seeking a friendly, organized, and professional Receptionist to manage the front desk operations, provide excellent service, and perform administrative tasks. Responsibilities: 1. Manage front desk operations, including phone calls, emails, and visitor reception 2.Perform administrative tasks, such as data entry, filing, and photocopying 3. Maintain office organization and ensure a clean and welcoming environment 4. Handle incoming and outgoing mail and packages 5. Assist other staff members with tasks as needed Requirements: 1. Excellent communication and interpersonal skills 2. Ability to multitask and prioritize tasks 3. Basic computer knowledge and proficiency in MS Office 4. Friendly and professional demeanor What We Offer: 1. Competitive salary and benefits 2. Opportunity to work in a dynamic and growing organization 3. Collaborative and supportive team environment If interested please share your resume. Krishna.m@gaja.co.in

Role & responsibilities : Own end-to-end logistics for each members longevity program scheduling labs, specialist consults, and at-home services across Bangalore, Gurgaon, and Mumbai. Deliver white-glove support to HNI/UHNI clients: anticipate needs, resolve issues instantly, and guard absolute confidentiality. Maintain live dashboards keep BioAge and other key metrics current, flag anomalies to clinicians, and translate results into clear take-aways for members. Streamline operations: create and update SOPs, manage vendor relationships, and introduce automations that raise efficiency and service consistency. Coordinate cross-functional teams act as the single point connecting members, FOXO scientists, physicians, and external partners for seamless execution. Promote health literacy & adoption: explain the why behind protocols, reinforce healthy behaviors, and track adherence to maximize outcomes. Preferred candidate profile : 4 - 8 years of luxury concierge / operations experience with HNI & UHNI clients, delivering flawless, anticipatory service. Data-savvy: comfortable with excel, Sheets and able to translate data into clear next steps. Personally invested in health & longevity, demonstrating disciplined wellness habits and curiosity about systems-biology science. High EQ, absolute discretion, and a calm crisis-solver who builds instant trust with founders, investors, and CXOs. Hybrid-ready in Bangalore, Gurgaon, or Mumbai, willing to travel locally for on-site member support as needed. Bonus: startup or concierge-medicine background and hands-on automation skills (Zapier, Retool) to help scale FOXOs white-glove model.

Role & responsibilities Patient care services, Hospital floor coordination, Patient relations, patient counselling, all hospital front desk process including patient billing, etc Mandatory Hospital / Health care Background Preferred Male candidates Candidate profile Patient care service, Patient relations, Receptionist at front desk (patient billing)

Role & responsibilities Single point of contact in patient journey from Admissions to discharge. Responsible for the ongoing activities on the floor. Patient's round on daily basis (Meeting and greetings each and every patient admitted on their assigned floors twice in a day). Work towards enhancing the patient experience. Sorting the complaints / concerns of the floors inter or intra department. Preferred candidate profile Minimum 1 Year experience as Patient Experience/ Guest Relationship Executive Qualification- Graduation & MHA will be preferred.

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. .

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. .

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Celebrates successes and publicly recognizes the contributions of team members. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Maintaining Guest Services and Front Desk Goals Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Strives to improve service performance. Provides immediate assistance to guests as requested. Ensures employees understand customer service expectations and parameters. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Implementing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Manages payroll administration. Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Participates in employee progressive discipline procedures. Uses all available on the job training tools for employees. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Supervises on-going training initiatives and conducts training when appropriate. Participates in the employee performance appraisal process, providing feedback as needed. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Maintains high visibility in public areas during peak times. Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. Performs Front Desk duties in high demand times. .

Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. Assists Executive Chef with all kitchen operations and preparation. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions. Assists in determining how food should be presented and creates decorative food displays. Maintains purchasing, receiving and food storage standards. Ensures compliance with food handling and sanitation standards. Performs all duties of kitchen managers and employees as necessary. Recognizes superior quality products, presentations and flavor. Ensures compliance with all applicable laws and regulations. Follows proper handling and right temperature of all food products. Operates and maintains all department equipment and reports malfunctions. Checks the quality of raw and cooked food products to ensure that standards are met. Leading Kitchen Operations Supervises and coordinates activities of cooks and workers engaged in food preparation. Leads shifts while personally preparing food items and executing requests based on required specifications. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Maintains the productivity level of employees. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures property policies are administered fairly and consistently. Communicates performance expectations in accordance with job descriptions for each position. Recognizes success performance and produces desired results. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Maintaining Culinary Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Develops specific goals and plans to prioritize, organize, and accomplish your work. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. Trains employees in safety procedures. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Participates in the employee performance appraisal process, providing feedback as needed. Brings issues to the attention of the department manager and Human Resources as necessary. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings. .

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and Federal liquor laws. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices. .

Front Office Executive at The Rajbari Bawali. Handle guest check-in/out, reservations, calls & billing. Good communication & hospitality skills required. Experience in hotels preferred. Accommodation provided. Heritage property experience is a plus.

Front Office Handling Guest Relations Check-in/Checkouts Handling Travel Agents and Online portals Bookings Reservations Keep updated records and files Hotel Management Students are Welcome Contact---7448010777 Required Candidate profile Must be guest service focused and team player Minimum 12th Pass

Role- * Ensure the targets given, whether for individual months or collectively, meet the minimum expectations set. * Collaborate with companies for business. * Oversee front desk operations * Manage staff performance. Provident fund Annual bonus

working experience in f & b industry as guest relations management.

Greet and assist visitors, manage manual registers and call handling, record couriers, maintain physical contact lists, coordinate support staff, handle stationery, and ensure a clean, organized front desk. Only Females Immediate joiner required Required Candidate profile Minimum 12th pass with good spoken Hindi, English, and Telugu. Polite, confident, well-groomed, with strong verbal skills. Manages calls, registers, and walk-ins efficiently. Punctual and responsible.

1) Visitor Engagement 2. Meeting ROOM inspection arrangement 3) Meeting room equipment check and assist in connectivity 4) Pantry management 5) Store & stock engagement on excel 6) Stationery management 7) Hi tea arrangement 8) good communication skill 9) event management ( in office festival deco. etc) 10) PPT / Collage / poster making. Preferred candidate profile one to one discussion

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels.

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supports all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Coaches, counsels and encourages employees. Handles employee questions and concerns. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Guides daily Front Desk shift operations. Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Strives to improve service performance. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and property occupancy. Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels.

Department: Front Office & Revenue Management Reports To: General Manager / Marketing Manager Job Overview: The House of MG, a distinguished heritage hotel in Ahmedabad, seeks an experienced Reservation Manager to oversee room reservations, dynamic pricing strategies, and online F&B rate management. The ideal candidate must manage OTAs, Airbnb packages, and online food aggregators like Zomato and Swiggy. Additionally, the candidate should be proficient in sharing rates with offline travel agents and handling guest inquiries to close bookings effectively. Key Responsibilities: Reservations &; Revenue Management: - Oversee and manage room reservations across all direct and third-party booking platforms. - Implement dynamic tariff management strategies to maximize revenue on OTAs like Booking.com, Expedia, and Agoda. - Optimize Airbnb packages by curating and pricing unique stay experiences. - Ensure seamless communication between the reservations team and front office for smooth check-ins and guest experience. - Analyse booking trends, market demand, and competitor pricing to adjust rates dynamically. - Maintain an updated rate sheet for rooms and packages across all digital platforms. - Share updated rates and offers with offline travel agents to ensure effective distribution and maximize bookings. - Engage with potential guests, respond to inquiries, and close bookings through direct communication via phone, email, and chat. Online F&B Rate Management: - Manage and update menu pricing, offers, and promotions for F&B outlets on Zomato and Swiggy. - Monitor performance analytics and optimize pricing for maximum sales and profitability. - Coordinate with the F&B and marketing teams to align online food pricing with seasonal promotions. Coordination & Guest Relations: - Work closely with the front office, F&B, and marketing teams to ensure alignment of room and dining promotions. - Handle guest inquiries and special requests for reservations and dining experiences. - Ensure high customer service and satisfaction standards through prompt and professional Communication: - Communicate proactively with guests and travel partners to secure bookings and upsell hotel services. - Respond to all guest comments in OTAs and review sites and food aggregators. - Assist in CRM activities to Marketing Manager. Qualifications & Skills Required: - Educational Qualification: Bachelor's degree in Hotel Management, Business Administration, or a related field. - Experience: Minimum 8-10 years in reservations, revenue management, or OTA operations in the hospitality industry. - Technical Skills: Proficiency in OTA extranets, PMS (Property Management Systems), Channel Managers, and online aggregator platforms like Zomato and Swiggy. - Strong analytical skills in interpreting pricing trends and market dynamics. - Excellent communication and negotiation skills. - Experience in managing offline travel agent relationships and closing guest inquiries effectively. - Familiarity with heritage hotels and experience curating unique guest experiences are a plus. Benefits: - Competitive salary and incentives - Opportunity to work in a heritage hospitality setting. - Professional development and growth opportunities.

Roles and Responsibilities- contact at 9828169792 and share resume on whatsapp Manage front office operations, ensuring smooth check-in/check-out processes for guests. Handle guest queries and concerns in a professional manner, providing excellent customer service. Coordinate with other departments (e.g., housekeeping, maintenance) to ensure seamless room preparation and issue resolution. Maintain accurate records of guest interactions, transactions, and communications. Ensure compliance with hotel policies and procedures.

We are Hiring for 5 STAR Luxury Hotel for Dubai Location If Interested to Apply for Work Permit Kindly Share your Resume and pictures on citaimmigration@gmail.com You can Call Directly on +91-9240234024 (Hot lines number) Restaurant Service Staff (Waiter/Waitress) 1. Qualification Minimum 12th pass 2. Age 20-35 Years 4. Must Have Good communication skills 5. Must have passport Key Responsibilities:- Welcoming guests to the restaurant or dining area. Listening to customers food and drink orders and ensuring accuracy. Delivering food and drink orders to the correct tables in a timely and professional manner. Engaging with guests to ensure they are satisfied with their meals. Coordinating with the kitchen, bartenders, and other team members to ensure smooth service. If Interested to Apply for Work Permit Kindly Share your Resume and pictures on citaimmigration@gmail.com You can Call Directly on +91-9240234024 (Hot lines number) Or Directly walk in On Below Mentioned Address CITA IMMIGRATION Head Office:-Corporate Tower- 2nd Floor, Dwarka Mor Metro Station, Opposite Metro Pillar No 766, New Delhi - 110059 Branch Office:- Building no 36 Second floor Above Domino's Pizza, Near Ahuja Sweets, HUDA Sector 11-12, Panipat ( Haryana)- 132103 Website :www.cita.co.in

Indian Circuit is looking for Tour Guide to join our dynamic team and embark on a rewarding career journey Tour Planning and Preparation: Research: Conducting thorough research to gather information about historical sites, landmarks, cultural heritage, local traditions, and other points of interest. Itinerary Development: Creating engaging and well-structured tour itineraries that highlight key attractions and provide a comprehensive experience. Logistics: Organizing transportation, tickets, and any necessary reservations for attractions or activities. Guided Tours: Narration: Providing informative and entertaining commentary about the destination's history, culture, architecture, and significance. Interaction: Engaging with tour participants, answering questions, and facilitating discussions to create an interactive and enriching experience. Storytelling: Sharing interesting anecdotes, legends, and stories that bring the destination to life and captivate the audience. Language Skills: Conducting tours in the language(s) spoken by the participants, or using interpretation services when needed. Guest Services: Orientation: Assisting participants with getting oriented in the area, offering tips and recommendations for dining, shopping, and other activities. Customer Care: Ensuring the comfort, safety, and enjoyment of participants throughout the tour. Cultural Insights: Cultural Sensitivity: Respecting local customs, traditions, and cultural norms, and conveying this information to participants. Interpretation: Explaining the significance of cultural practices, landmarks, and artifacts to provide a deeper understanding. Emergency Preparedness: Safety: Being prepared to address any emergency situations, ensuring the well-being of participants. Navigation: Navigating through the destination while ensuring that participants stay together and follow the itinerary. Promotion and Marketing: Networking: Building relationships with travel agencies, hotels, and other tourism-related businesses to attract clients. Online Presence: Creating and managing online profiles and platforms to showcase tour offerings and attract potential participants.