2151 Guest Relations Jobs - Page 3

Assists in hotel laundry daily operations and services. Works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Assists in maintaining a safe and clean work environment. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the laundry, housekeeping, or related professional area. CORE WORK ACTIVITIES Assisting in Managing Department Operations and Budgets Assisting in managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Ensures consistent workflow to minimize peaks and valleys in production. Brings issues to the attention of the department manager and Human Resources as necessary. Assists in ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs. Participates in the management of department s controllable expenses to achieve or exceed budgeted goals. Works effectively with the Engineering department on Laundry equipment maintenance needs. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Operates all department equipment as necessary and reports malfunctions. Develops, maintains and uses effective back-up plans for breakdowns. Evaluates and implements new techniques, supplies and equipment. Providing and Ensuring Exceptional Customer Service Providing services that are above and beyond for customer satisfaction and retention. Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts. .

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager. .

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Sends copy of MOD report to all departments on a daily basis. Strives to improve service performance. Ensures compliance with all policies, standards and procedures. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals Understands and complies with loss prevention policies and procedures. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Empowers employees to provide excellent customer service. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Ensures employees understand customer service expectations and parameters. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Records guest issues in the guest response tracking system. Assisting Human Resources Activities Participates as needed in the investigation of employee and guest accidents. Observes service behaviors of employees and providing feedback to individuals. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Celebrates successes and publicly recognizes the contributions of team members. Ensures employees are cross-trained to support successfully daily operations. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. .

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations. .

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence. Ensures employee recognition is taking place on all shifts. Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Strives to improve service performance. Collaborates with the Front Office Manager on ways to continually improve departmental service. Communicates a clear and consistent message regarding the Front Office goals to produce desired results. Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Sets a positive example for guest relations. Displays outstanding hospitality skills. Empowers employees to provide excellent customer service. Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Provides feedback to employees based on observation of service behaviors. Handles guest problems and complaints effectively. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures compliance with all Front Office policies, standards and procedures. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Functions in place of the Front Office Manager in his/her absence. Communicates critical information from pre- and post-convention meetings to the Front Office staff. Participates in department meetings. .

Greeting of the day Hii We have openings with leading one of the luxuries real estate industry Designation - Front office associate Experience - 2-6 yrs Salary - 30-35k Location - Mohali Skills - Must have excellent comm. skill, Client handling , guest handling Responsibility/Activity Client Servicing and Client relationship management Guest handling Pleasing personality Executing organizational procedures and systems of the office, including filing, billing, Reporting back to the relevant departments on all administrative/operational matters. Support the Manager to drive client services procedures. Guest welcoming Thanks & Regards Shivani Specialist - Talent Acquisition Intelliworx Consulting Phone: 7888867076 shivaniintelliworx12@gmail.com

We are seeking a highly motivated and experienced Marketing Partnership Manager with a background in the Healthcare/pharmaceutical industry You will work closely with hospitals, doctors' associations, and pharma companies to establish partnerships and organize initiatives that help doctors achieve their financial goals The ideal candidate will have strong relationships with doctors and will be responsible for generating qualified leads through webinars, events, meetings etc The role involves traveling across Mumbai, Pune, Nashik, Ahmedabad, Gandhidham, Bhuj, Gujarat, and other locations as needed, Key Responsibilities Doctor Database Collection: Build and maintain a comprehensive doctor database for outreach and lead funnel, Ensure accurate and up-to-date information for targeted engagement, HNI Doctors Meetings (Round Table): Organize sessions on financial fitness for HNI doctors for internal/external experts, Meetings with Doctors for FinnFit Expert Discussions: Set up one-on-one meetings with doctors to discuss financial planning, Partnerships with Doctors' Associations: Reach out to doctors' associations for partnerships Organize in-person events, webinars, and RTMs in collaboration with these associations, Collaboration with Top Hospitals: Establish partnerships with hospitals (100+ beds) for Financial Fitness initiatives, Set up events or stalls to promote Financial Fitness among doctors, Webinars: Organize and manage webinars focusing on doctorsfinancial education, Ensure good participation and engagement from doctors, Pharma Company Partnerships (Doctors Event): Partner with pharmaceutical companies to host Financial Fitness events for doctors, Collaborate on organizing events that focus on doctors' financial health, Events (Hosting and Participating): Host or participate in Doctors events aimed at educating doctors about financial planning, Requirements What Were Looking For: 2-3 YearsExperience in the healthcare/pharmaceutical industry with strong connections to doctors, Proven track record of organizing events, webinars, or round tables, Strong communication and relationship-building skills, Ability to work independently and manage multiple initiatives, Enthusiasm for educating doctors on Financial Fitness topics, Prior finance knowledge is not necessary

Sales of travel and holiday packages, memberships, timeshare of Janardan Farms and Resorts. Required Candidate profile Should have 2 years of minimum experience for UG/Diploma candidates, and handling sales in an independent capacity. Candidates from travel/hospitality/banking/insurance industries will be preferred. Perks and benefits Work from home, remote, flexible timings

We are looking for a friendly and organized Receptionist to manage our front desk and provide administrative support. The ideal candidate will have excellent communication skills and a positive attitude. If you are efficient, detail-oriented, and enjoy interacting with people, wed love to hear from you! Roles & Responsibilities Greet visitors and clients with a warm and professional demeanor. Answer phone calls and route them to the appropriate personnel. Manage appointment schedules and maintain calendars. Handle incoming and outgoing mail and packages. Maintain a clean and organized reception area. Assist with administrative tasks such as data entry and filing. Provide information to visitors and answer inquiries. Monitor office supplies and order replacements as needed. Coordinate with maintenance staff for office upkeep. Support other departments with clerical tasks as required. Requirements & Skills Proven experience as a Receptionist, Front Desk Representative, or similar role. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Professional appearance and positive attitude. Ability to handle sensitive information with confidentiality. High school diploma or equivalent is required. Experience with office equipment (e.g., fax machines, printers) is a plus.

Sales of travel and holiday packages, memberships, timeshare of Janardan Farms and Resorts. Required Candidate profile Should have 2 years of minimum experience for UG/Diploma candidates, and handling sales in an independent capacity. Candidates from travel/hospitality/banking/insurance industries will be preferred. Perks and benefits Work from home, remote, flexible timings

Should have very good knowledge in Pantry Services and House keeping supervising.Greet and assist guests with their pantry needs, ensuring high levels,Coordinate with kitchen or service staff to ensure timely and accurate delivery of guest orders Required Candidate profile 4 to 6 Years exp. Housekeeping Supervising. Kindly share your cvs at baisakhi.das@lalbabagroup.com / doyel.ray@lalbabagroup.com

Role & responsibilities Serving on the front lines of customer service Are you a people person who can make daily interactions such a breeze? In this role, youll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression. Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour. You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception. Being at the heart of the business Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations. Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you’ll be expected to develop policies and procedures needed for all functions in the reception. As needed, you’ll also take part in managing conference rooms, events, flower arrangement coordination, and others. Sound like you? To apply you need to be: A highly skilled professional You should be a graduate in any discipline and have one to five years’ experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you’re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job. A client service champ A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Position Overview We are seeking a dedicated and professional Front Desk Executive to join our dynamic team in Mumbai City . The ideal candidate will possess a strong background in reception and guest relations, ensuring that our front office operates smoothly and efficiently. With an annual salary of 4,50,000 , this full-time position offers an exciting opportunity for individuals with 4 to 8 years of relevant experience. Key Responsibilities As a Front Desk Executive, you will be the first point of contact for our guests and will play a crucial role in creating a welcoming environment. Your responsibilities will include: Greeting and welcoming guests in a friendly and professional manner. Managing front office operations, including check-in and check-out procedures. Handling guest inquiries and providing information about services and facilities. Maintaining an organized and efficient front desk area. Coordinating with other departments to ensure guest satisfaction. Managing reservations and ensuring accurate billing processes. Addressing and resolving guest complaints promptly and effectively. Assisting in administrative tasks as required. Qualifications The successful candidate will possess the following qualifications: A minimum of 4 years and a maximum of 8 years of experience in front office management or a similar role. Strong communication and interpersonal skills. Proficiency in handling guest relations and providing exceptional customer service. Ability to multitask and work efficiently in a fast-paced environment. Familiarity with front office software and reservation systems is a plus. Strong organizational skills and attention to detail. Ability to work on-site during day shifts. If you are passionate about providing excellent service and are looking to advance your career in a vibrant work environment, we encourage you to apply for this exciting opportunity. Join us in making a difference in our guests' experiences!

Resort sales executive need to look after booking Handling Travel Agents and Online portals Bookings Reservations Keep updated records and files Hotel Management Students are Welcome Contact---7448010777 Required Candidate profile Must be guest service focused and team player Minimum 12th Pass

Role & responsibilities Care Manager is a critical role in the organization who drives Business & Customer Experience. The person will work towards generating revenue & conversion, creating a service oriented culture, engage with customer for 0-12 months and promote other revenue channel. Assist in providing patient counseling and education on pertinent medical issues, treatment protocols, medications and infertility treatments. The Care Manager provides a bridge between the medical and the supportive services. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Transmit correspondence or medical records by mail, e-mail, or fax. Receive and route messages or documents, such as laboratory results, to appropriate staff. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks. Getting the feedback form filled from the patient. Handle stressful and difficult situations in a calm and professional manner. Communicate concerns/issues to management in an appropriate and timely manner. Demonstrate gradual and persistent improvement in job performance quality. Schedule patients for physician ordered procedures. Compile and mail information packets to patients once they are scheduled for procedures. Contact and schedule patients for ordered procedures if cancellations create appointment openings. Regular phone call communication to the IVF patients regarding their appointment schedules, dosage reminders and be their first point of contact. Counsel patients on the treatment types and explain package details to the patients. Conduct education and awareness programs. Work as part of a multidisciplinary team. Support the work of other healthcare professionals in the organization. MIS & reporting. Preferred candidate profile Minimum 2 years experience as Patient care coordinator in IVF centers.

Manage day-to-day front office operations, including professionally handling incoming calls, emails, and visitor inquiries. Maintain a welcoming and organized front desk environment to create a positive first impression for guests and clients. Oversee administrative duties such as managing and coordinating with vendors and organizing meetings and appointments. Maintain and update records, reports, and databases related to office administration. Assist in coordinating events, internal communications, and other office activities. Provide support to various departments for administrative tasks as needed. Work closely with the housekeeping staff to ensure cleanliness and maintenance standards are met while collaborating with office security to maintain a safe and secure environment Ensure compliance with office safety and security protocols. Must be adaptable to take on additional tasks as needed.

Key Responsibilities of the Chief Concierge : Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level. Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution. Delivers on plans and objectives where guest relations initiatives & hotel targets are achieved. Supervises the guest relations team fostering a culture of growth, development and performance within the department. Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships with all key stakeholders. Takes ownership of the planned guest engagement program. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Requirements of the Chief Concierge: Experience in guest relations. Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style. Commitment to delivering exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions with proven problem-solving capabilities offering support where required. Personal integrity, with the ability to work in an environment that demands excellence, time and energy. Experience of working with IT systems on various platforms. Strong communication skills.

As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards: Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice. Listen to and understand requests, issues and situations from both guests and team members. Regular attendance in conformance with the standards established by Hilton from time to time. Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry. Support and motivate front desk team members by leading by example and employing competent and consistent management practices. Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard. Attend training where and when required. Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines. Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate. Follows-up with all guests to ensure satisfaction with problem resolutions. Maintain awareness of guests profiles and specific preferences, ensuring that they are acted upon for each reservation. Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Allocate room in accordance to the guests reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. Ensure that guests profiles and information is input into the Police Report system in a timely and accurate way. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, FB and Accounts. Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way. Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues. Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager s checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards. Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon. Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties. Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked. Keep up to date and aware of competitor activities in order to be proactive and create market advantage. Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. Adhere to the company s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, FB and any other charges that may be incurred by guests. Maintain safety deposit boxes, ensuring that guests valuables are safe and secure at all times. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guests folios to ensure accuracy of charges. Manage costs effectively by minimizing and controlling expenses. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money. Handle guest relocations as required. Familiar with and master the Front Desk system. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for A Front Desk Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

What will I be doing As the Assistant Manager Guest Relations, you will be responsible for performing the following tasks to the highest standards: Be the brand ambassador of the hotel, providing a positive first impression while guests walk-in to the hotel. Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, Food Beverage outlets, and the Club Lounge. Anticipate guest needs and handle guest inquiries in a helpful and attentive manner. Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the guest response process set-up in the hotel and in achieving the targets set for the Guest Satisfaction Survey. Welcome all guests in a polite and friendly manner. Be helpful, empathetic and polite to all guests. Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service. In-depth understanding of each level of the Hilton Honors reward program, ensuring that all associates are updated regularly on the benefits for each program. Ensure that every guest who is a Hilton Honors member is enrolled in the Hilton Honors reward program when they check-in and that all associates are to be trained on this and practice this meticulously. Ensure that all guest comments are passed on to the centralized guest response area and are updated in all necessary guest history databases. Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food Beverage outlets and the Club Lounge. Develop a close and harmonious working relationship with all the other departments in the hotel. Have complete knowledge of Hilton hotel SOPs and local policies. Report to work on time with proper uniform, including your nametag, complying with the standards of the hotel on personal appearance and setting an example to be followed. Develop knowledge about frequent guests, their special requests and needs. Be familiar with cultural differences in order to meet all different customer needs. Complete all shift duties as outlined on the shift checklist prior to the end of your shift. Ensure completion of all tasks for the shift and handover to the next shift without missing out on any guest related requests. Ensure that all logbooks, handovers and checklists are well maintained. Actively seek for customer feedback, handling their requests and complaints. Suggest alternatives to meet customer needs in terms of product features and benefits. Offer information and services where appropriate. Inspect VIP guest rooms prior to guests arrival. Lead by example on aspects of courtesy, helpfulness and grooming / overall presentation. Maintain company sanitation standards in the department. Maintain guest satisfaction and ensure repeat business through personalised and efficient service, ensuring that all customers leave satisfied. Conduct site inspections as and when required by the Management. Thank customers and invite our guests to return. Carry out requests as directed by the Management. Maintain good communication with other hotel departments to assist with guests needs. What are we looking for An Assistant Manager Guest Relations serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow: Minimum of 2 years as a Guest Relation / Customer Care Executive in the hospitality Industry. University graduate / hotel management / hotel school diploma (diploma in Public Relation advantageous). Neat in appearance and in good health. Good communication skills. Pleasing, charming, honest, possess a sense of humor, have the right attitude and is physically fit. Have a good command over verbal and written Mandarin and English language to meet business needs. A basic knowledge on any additional foreign languages will be advantageous. What will it be like to work for Hilton

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Hiring for Receptionist / Billing Location- Pune (Satara Road, Hadapsar, Kondhwa, Ambegaon Bk, Kalyani Nagar) Shifts-Rotational (No Night Shift) Responsibilities Attend all patients and arrange the necessary things as per their requirements. Answering and transferring phone calls, taking messages, and responding to inquiries. Scheduling and confirming appointments for patients, and reminding them of upcoming appointments. Meeting the new admissions. Ensure general cleanliness of the floor. Communicate updates of the patients to their relatives time to time. Ensure that the patients / attenders are kept comfortable at all times & Engaging the patients. Maintaining self-grooming. Collecting the reports and handing to over to the customers at the time of inquiry. Calling up outpatient customers to find if they are happy with all the services provided. Interested candidates are encouraged to share their updated CV at lovenahar@vijayadiagnostic.in or call 8121011041 for further information. Regards, Talent Team Vijaya Diagnostics Limited, Pune

Key Areas of Responsibility : Assists patients with information and provides necessary services upon their arrival or departure from the hospital. Is responsible for end-to-end Patient Experience Services. Main Job Tasks : Provide general information on services offered by the hospital. Directs guests, patients, relatives and vendors to the appropriate departments or staff. Responsible for collecting details of Patients as per the Forms provided and necessary Trakcare Order Entry, Cash & Billing and managing Insurance if any. Is responsible for the Console : Handles all external & internal incoming calls across the hospital. Telephonic appointments for consultants are taken. Takes messages for staff & consultants. Is responsible for Outpatients : Registers Patients / Customers. Screen patients and assign to the appropriate consultants. Accompanies/directs patients to various departments/nursing stations. Moves charge sheets to various departments. Ensures that bills are paid and medicines are collected. Is responsible for Inpatients : Admissions from OPD & ER / Emergency Admissions. Getting the consent form signed by the inpatient relatives. Explaining about visiting hours, passes, admission kit, valuables, tariff sheets, phone activation, cafe, nurse stations, folders, wrist band, room familiarization, provides important phone numbers etc. Provides information on top up deposits to customers and follows up and ensures that deposits are collected. Visits patient rooms on a daily basis. Heath Screens : Assists in the health check for corporate/non corporate. Order Entry: Ensure all items mentioned on the charge sheet are charged to the patient. Ensure all items are billed from the correct departments. Any discrepancies are brought to the immediate attention of the Patient Experience Management Executive Coordinate with consultants to charge the correct consultant fee to the patient. Ensure that patients waiting time is reduced at the order entry counter. Billing & Handling Cash: Ensure receipts are made for all payments received Ensure that patients waiting time is reduced at the cash counter. Insurance: Keep the patient updated on the status of their cashless facility. Ensure timely reply to all queries from the TPA in co-ordination with our consultants. Ensure collection of non-medical expenses or any such expenses which are not covered by the corporate or TPA before patient leaves premises. Ensure all original documents along with the bills are retained by us for claiming the same from respective TPA / Corporate. Others : Compiles and monitors bed status reports. Reports any incidence that occurs at the facility to the immediate Manager and respective. Ensure visitors adhere to the companies visiting hours. Arranges for baggage handling and other services requested by patients and relatives. Assists patients with wheel chair or any other requirements. Arranges for incoming and outgoing courier / letters to be dispatched. Assists in camps, health check programs, CME's etc. Participates in educational programs and in-service meetings. Note :This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee is expected to learn & perform other duties necessary for the effective operation of the Hospital. Required Candidate Profile: - Hostel Facility will be provided to Female Candidates - Graduate / Post Graduate (with minimum 2 years of relevant experience in Hospital, Clinics, Diagnostic Centre can apply) and with exceptional communication skills written and verbal [ Kannada + English + Hindi ] - Preference would be given to local candidates / aspirants with Hospital / Clinics / Medical Center /Hotel / Aviation / Travel. - Candidates / Aspirants ready to relocate to Mysore on their own can also apply. - Aspirants are requested to E-mail resume in MS word format only along with photograph and with details on current fixed salary + incentives if any and expected salary. - Please super scribe as " Application for the post of Senior Associate - Patient Care / Customer Care Relations at Manipal Hospital - Mysore " in Subject column when writing / sending / forwarding E-mail. - Work Location - Mysore - Karnataka - India. Note* You can also text WhatsApp message to 9886300305 if we do not respond to your call or email. Note* Incumbent should be flexible to work for rotational and night shifts.

Roles & Responsibilities: Greet and welcome guests as soon as they arrive at the office. Notify company personnel of visitor arrival. Maintain security and telecommunications systems. Provide visitors with an appropriate answer for all their inquiries. The answer, screen, and forward incoming phone calls as necessary. Maintain employee and department directories. Receive, sort, and distribute daily mail/deliveries. Maintain security by following procedures; monitoring logbooks, and issuing visitor badges. Operate telecommunication systems by following the manufacturers instructions for house phone and console operation. Support continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Coordinating & monitoring with House Keeping in keeping the office in and around the area clean. Coordinating all the office vendors like Tea/Coffee, HK, Security etc. Maintaining Dcs, vendor invoice & office stock invoices etc. Coordinating with HR on interviews, onboarding, employee documents filing etc. Contribute to team effort by accomplishing related results as needed. Ensure the reception area is tidy and presentable, with all necessary stationery and material. Order front office supplies, House Keeping supplies and keep the inventory of stock. Update calendars and schedule meetings. Perform other clerical receptionist duties such as filing, photocopying, transcribing etc... Preferred Candidate Profile: Proven work experience as a Receptionist, Front Office Representative, or similar role. Professional attitude and appearance. Good written, verbal communication skills. Competency in Microsoft applications including Word, Excel, and Outlook. Experience with administrative and clerical procedures. Hands-on experience with office equipment such as fax machines and printers. Multitasking and time-management skills, with the ability to prioritize tasks. How To Apply: Send your resume to hrsupport@selectsysamerica.com

KPMG India is looking for Receptionist - Receptionist Receptionist - Receptionist to join our dynamic team and embark on a rewarding career journey Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

PROTEAN is looking for Senior Manager\/ Manager - Blockchain to join our dynamic team and embark on a rewarding career journey Analysis for the current business practice. Find out the different operational strategies. Work on developing the current operational strategy applied to the company with the most recent technology. Coordinate with the operations manager to take the required steps after brainstorming and research. Optimize the operations in the company. Put the suitable operational strategy to fit with the companys culture. Implement the operational strategy in the different departments of the company. Supervise the strategy, and make sure that all the employees respect this strategy. Work regularly in improving the companys operations performance. Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality. In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers. Follow up with the running project daily in order to make sure that they follow the right operation process. Check the logistics operations. Monitor t Show to the employees the company strategies and regulations in order to maintain the operation process. Solve all the different problems that could face the operations, to ensure the operational strategy. Issue a weekly, and monthly report for the operations manager to see all the updates realized on