2155 Guest Relations Jobs - Page 10

Role & responsibilities Greet and welcome visitors, clients, and vendors in AUM standards warm and professional manner. Manage the front desk, including answering phone calls, responding to emails, and handling inquiries. Maintain a clean, organized, and inviting reception desk, lounge, retail, and lobby areas. Schedule appointments, meetings, and manage visitor logs. Assist guests to suitable departments or individuals. Build and maintain positive relationships with guests and clients. Address guest queries, complaints, or special requests promptly and professionally. Maintain records of guest interactions and feedback. Ensure a seamless guest experience through proactive service and follow-up. - Coordinate with internal departments to ensure timely service for visitors. - Handle basic administrative tasks like data entry, filing, and document handling. - Manage mail, courier services, and front office supplies. - Support company events, meetings, or guest-related arrangements as required. Preferred candidate profile - 4 to 5 years of experience in a front office, receptionist, guest relations, or customer service role - Prior experience in hospitality, corporate office environments, or client-facing positions preferred.

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Sends copy of MOD report to all departments on a daily basis. Strives to improve service performance. Ensures compliance with all policies, standards and procedures. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals Understands and complies with loss prevention policies and procedures. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Empowers employees to provide excellent customer service. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Ensures employees understand customer service expectations and parameters. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Records guest issues in the guest response tracking system. Assisting Human Resources Activities Participates as needed in the investigation of employee and guest accidents. Observes service behaviors of employees and providing feedback to individuals. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Celebrates successes and publicly recognizes the contributions of team members. Ensures employees are cross-trained to support successfully daily operations. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. .

KPMG India is looking for Senior Manager to join our dynamic team and embark on a rewarding career journey Analysis for the current business practice. Find out the different operational strategies. Work on developing the current operational strategy applied to the company with the most recent technology. Coordinate with the operations manager to take the required steps after brainstorming and research. Optimize the operations in the company. Put the suitable operational strategy to fit with the companys culture. Implement the operational strategy in the different departments of the company. Supervise the strategy, and make sure that all the employees respect this strategy. Work regularly in improving the companys operations performance. Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality. In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers. Follow up with the running project daily in order to make sure that they follow the right operation process. Check the logistics operations. Monitor t Show to the employees the company strategies and regulations in order to maintain the operation process. Solve all the different problems that could face the operations, to ensure the operational strategy. Issue a weekly, and monthly report for the operations manager to see all the updates realized on

KPMG India is looking for Senior Manager to join our dynamic team and embark on a rewarding career journey Analysis for the current business practice. Find out the different operational strategies. Work on developing the current operational strategy applied to the company with the most recent technology. Coordinate with the operations manager to take the required steps after brainstorming and research. Optimize the operations in the company. Put the suitable operational strategy to fit with the companys culture. Implement the operational strategy in the different departments of the company. Supervise the strategy, and make sure that all the employees respect this strategy. Work regularly in improving the companys operations performance. Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality. In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers. Follow up with the running project daily in order to make sure that they follow the right operation process. Check the logistics operations. Monitor t Show to the employees the company strategies and regulations in order to maintain the operation process. Solve all the different problems that could face the operations, to ensure the operational strategy. Issue a weekly, and monthly report for the operations manager to see all the updates realized on

Cushman Wakefield is looking for Senior Manager to join our dynamic team and embark on a rewarding career journey Analysis for the current business practice. Find out the different operational strategies. Work on developing the current operational strategy applied to the company with the most recent technology. Coordinate with the operations manager to take the required steps after brainstorming and research. Optimize the operations in the company. Put the suitable operational strategy to fit with the companys culture. Implement the operational strategy in the different departments of the company. Supervise the strategy, and make sure that all the employees respect this strategy. Work regularly in improving the companys operations performance. Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality. In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers. Follow up with the running project daily in order to make sure that they follow the right operation process. Check the logistics operations. Monitor t Show to the employees the company strategies and regulations in order to maintain the operation process. Solve all the different problems that could face the operations, to ensure the operational strategy. Issue a weekly, and monthly report for the operations manager to see all the updates realized on

Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years experience in loyalty/guest relations/guest recognition or related professional area. OR 4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Marriott Loyalty Program Leads and mentors other team members on Marriott s Bonvoy Loyalty Program. Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions. Adjusts Elite Member status when necessary according to established guidelines. Partners with Head Connector to update, appoint and activate connector team on property. Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott s Bonvoy Loyalty Program. Promotes positive relations with Elite members by anticipating their needs and promptly responding to them. Monitors, responds and routes Elite members comments to the appropriate department when necessary. Maintaining Elite Appreciation, Guest Services and Front Desk Goals Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish work. Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Assists with energy conservation efforts by monitoring compliance during property tours. Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention. Sets a positive example for guest relations. Helps employees to provide excellent customer service. Assists in coaching and providing feedback to associates. Maintains high visibility in public areas during peak times. Provides immediate assistance to Elite, Cobalt and redemption stay members as requested. Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Maintains knowledge of all hotel features and services, room types, rates special packages and promotions. Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities. Maintains complete knowledge of all hotel and departmental policies and procedures. Monitors security of public areas of the hotel. Conducts pre-shift meetings to review and share information pertinent to daily business with other team members. Leading the Team and Conducting Human Resource Activities Provides guidance and direction to subordinates. Assists as needed in the interviewing and hiring of other team members. Monitors effectiveness of departmental staffing guide. Provides training, development, professional discipline, and positive support for all employees within the department. Administers performance evaluations for all employees within the department. Facilitates departmental strategic planning meetings. Direct the performance of staff and follow up with coaching and guidance to praise or make corrections At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

•Receiving the patients, who are visiting for the first time or for follow-ups. *Coordinating between doctors and patients •Ensuring 100% token is generated and are displayed in sequence •Guiding correctly, for any health check-up package.

Role & responsibilities Greet guests warmly on arrival and ensure a smooth check-in experience Handle guest queries, requests, and complaints promptly and professionally Ensure high standards of grooming, courtesy, and hospitality at all times Support front office in managing reservations, room allocation, and billing Preferred candidate profile

Role & responsibilities She welcomes every guest with a smile. She can handle the guests politely. She know to write emails, She should also know reply to emails in English. Preferred candidate profile

Responsibilities: * Manage front desk operations * Greet guests & manage phone calls * Maintain office supplies inventory * Provide exceptional guest relations * Operate computer systems

Role Description: Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities - To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc.) - Attend briefing before start of shift and debriefing at the end of shift - Check the menu and note special instructions from the supervisor at the beginning of the day - To do all mis end place’ correctly before the service time to ensure agreed standards of service - Provide food and beverage services in a proper manner - Speak in a empathetic tone and communicate all information to his supervisor - Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site - Maintain a clean and neat work environment - Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) - Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down - Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: - Previous food handling experience in a corporate environment - Excellent grooming and personal presentation - Good communicator, friendly and receptive to client’s needs - Customer service orientation - Punctuality and accurate time keeping - Ability to work unsupervised and show initiative - Ability to work as part of a team

SUMMARY Guest Relations Agent A Guest Relations Agent plays a crucial role as the main point of contact for guests throughout their stay. They are responsible for delivering personalized service and ensuring guests have a memorable experience. The primary objective is to elevate guest satisfaction and address any issues in a timely and professional manner. Responsibilities: Warmly and professionally greet and welcome arriving guests. Assist with seamless check-in and check-out processes. Provide comprehensive information about hotel services, local attractions, and travel directions. Demonstrate patience and problem-solving skills when handling guest complaints and requests. Proactively address service issues based on guest feedback. Collaborate with various departments such as housekeeping, concierge, and room service to ensure guest satisfaction. Maintain accurate guest records using the Property Management System (PMS). Organize special services including birthday setups, airport transfers, and wake-up calls. Provide extra attention to detail for VIP and repeat guests. Actively promote hotel services, amenities, and upgrades as appropriate. Requirements 3+ years of experience in a customer service or hospitality role. Excellent communication and interpersonal skills. Strong problem-solving abilities. Familiarity with Property Management Systems (PMS) is a plus. Ability to remain calm and professional in high-pressure situations. Flexibility to work in shifts, including weekends and holidays.

Hello, We are hiring Front Office Executive for Female candidates Pune location for O & M Manufacturing company. Role & responsibilities 2+ years of experience Greet and welcome visitors in a friendly and professional manner. • Manage incoming calls, redirect them appropriately, and take accurate messages. • Maintain the reception area, ensuring it is clean and well-organized. • Coordinate and manage visitor logs and issue visitor passes. • Handle general administrative tasks such as courier handling, maintaining office supplies, etc. • Schedule meetings and manage meeting room bookings. • Assist HR/Admin team with document handling and internal coordination. • Monitor and manage incoming/outgoing mail and deliveries. • Support in organizing company events or meetings when required Looking for candidates who can join immediately or within 1 week.

The Guest Relations Executive position at Vian Properties in Hyderabad is a full-time on-site role that focuses on managing guest relations, providing exceptional customer service, handling receptionist duties, and supporting sales activities. The primary objective of this role is to enhance guest experiences and ensure their satisfaction throughout their interaction with the company. The ideal candidate for this role should possess strong guest relations and customer service skills, with a keen attention to detail and a commitment to providing the best possible experience for guests. Excellent verbal communication skills are a must, with proficiency in English, Hindi, and Telugu being mandatory requirements. Previous experience in receptionist duties and basic sales skills will be advantageous for this position. The successful candidate should have a friendly and approachable demeanor, with the ability to efficiently handle multiple tasks simultaneously. Prior experience in the real estate or hospitality industry will be beneficial. A Bachelor's degree in Hospitality Management, Business, or a related field is preferred for this role. If you are passionate about creating positive guest experiences, have a strong customer service orientation, and possess the necessary qualifications and skills, we invite you to apply for the Guest Relations Executive position at Vian Properties. Join us in our mission to create homes that contribute to the well-being and happiness of our residents while meeting their practical needs.,

Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. Assists Executive Chef with all kitchen operations and preparation. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions. Assists in determining how food should be presented and creates decorative food displays. Maintains purchasing, receiving and food storage standards. Ensures compliance with food handling and sanitation standards. Performs all duties of kitchen managers and employees as necessary. Recognizes superior quality products, presentations and flavor. Ensures compliance with all applicable laws and regulations. Follows proper handling and right temperature of all food products. Operates and maintains all department equipment and reports malfunctions. Checks the quality of raw and cooked food products to ensure that standards are met. Leading Kitchen Operations Supervises and coordinates activities of cooks and workers engaged in food preparation. Leads shifts while personally preparing food items and executing requests based on required specifications. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Maintains the productivity level of employees. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures property policies are administered fairly and consistently. Communicates performance expectations in accordance with job descriptions for each position. Recognizes success performance and produces desired results. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Maintaining Culinary Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc Develops specific goals and plans to prioritize, organize, and accomplish your work. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. Trains employees in safety procedures. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Participates in the employee performance appraisal process, providing feedback as needed. Brings issues to the attention of the department manager and Human Resources as necessary. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings. Role: Sous Chef Industry Type: Hotels & Restaurants Department: Food,Beverage & Hospitality Employment Type: Full Time, Permanent Role Category: Kitchen / F&B Production Education UG: Diploma in Mechanical PG: Any Postgraduate

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Role: Territory Sales Manager (B2C) Industry Type: Hotels & Restaurants Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales Education UG: Any Graduate, B.B.A/ B.M.S in Management PG: Any Postgraduate

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and Federal liquor laws. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (eg, greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices. Role: Restaurant Manager Industry Type: Hotels & Restaurants Department: Food,Beverage & Hospitality Employment Type: Full Time, Permanent Role Category: F&B Service Education UG: Diploma in Mechanical PG: Any Postgraduate

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE: Education and Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES: Supporting Property Operations and Guest Relations Needs: Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Sends copy of MOD report to all departments on a daily basis. Strives to improve service performance. Ensures compliance with all policies, standards, and procedures. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals: Understands and complies with loss prevention policies and procedures. Reviews staffing levels to ensure that guest service, operational needs, and financial objectives are met. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience: Intervenes in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved. Empowers employees to provide excellent customer service. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Ensures employees understand customer service expectations and parameters. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels, and overall satisfaction. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Records guest issues in the guest response tracking system. Assisting Human Resources Activities: Participates as needed in the investigation of employee and guest accidents. Observes service behaviors of employees and provides feedback to individuals. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Celebrates successes and publicly recognizes the contributions of team members. Ensures employees are cross-trained to support successful daily operations. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. At Marriott International , we are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE: Education and Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES: Supporting Property Operations and Guest Relations Needs: Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Sends copy of MOD report to all departments on a daily basis. Strives to improve service performance. Ensures compliance with all policies, standards, and procedures. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals: Understands and complies with loss prevention policies and procedures. Reviews staffing levels to ensure that guest service, operational needs, and financial objectives are met. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience: Intervenes in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved. Empowers employees to provide excellent customer service. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Ensures employees understand customer service expectations and parameters. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels, and overall satisfaction. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Records guest issues in the guest response tracking system. Assisting Human Resources Activities: Participates as needed in the investigation of employee and guest accidents. Observes service behaviors of employees and provides feedback to individuals. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Celebrates successes and publicly recognizes the contributions of team members. Ensures employees are cross-trained to support successful daily operations. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. At Marriott International , we are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE: Education and Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES: Supporting Property Operations and Guest Relations Needs: Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Sends copy of MOD report to all departments on a daily basis. Strives to improve service performance. Ensures compliance with all policies, standards, and procedures. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals: Understands and complies with loss prevention policies and procedures. Reviews staffing levels to ensure that guest service, operational needs, and financial objectives are met. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience: Intervenes in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved. Empowers employees to provide excellent customer service. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Ensures employees understand customer service expectations and parameters. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels, and overall satisfaction. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Records guest issues in the guest response tracking system. Assisting Human Resources Activities: Participates as needed in the investigation of employee and guest accidents. Observes service behaviors of employees and provides feedback to individuals. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Celebrates successes and publicly recognizes the contributions of team members. Ensures employees are cross-trained to support successful daily operations. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. At Marriott International , we are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

You will be working as a Duty Manager at HOTEL TUNGA REGENCY PRIVATE LIMITED in Navi Mumbai, Maharashtra, India. Your primary responsibility will be to oversee the daily operations of the hotel, ensuring guest satisfaction, managing staff, and efficiently handling customer inquiries and complaints. This is a full-time on-site role that requires your presence at the hotel. As a Duty Manager, you will be supervising the housekeeping, front desk, and maintenance departments to ensure that all operational procedures are followed correctly. Your role is crucial in maintaining the high service standards of the hotel and providing exceptional service to all guests. To excel in this role, you should have excellent customer service and guest relations skills. Prior experience in hotel operations, particularly in front desk and housekeeping, will be beneficial. Strong leadership and staff management abilities are essential for effectively managing the hotel staff. You should also possess problem-solving and conflict resolution skills to address any issues that may arise. Effective communication, both verbal and written, is key to success in this role. You should be able to work flexible hours, including nights, weekends, and holidays, to ensure smooth operations of the hotel. Previous experience in a managerial role in the hospitality industry would be advantageous. A degree in Hospitality Management, Business Administration, or a related field is preferred for this position.,

Areas of Responsibility: Oversee Restaurants/Bars and Room Service operations (if applicable) Supervision & Leadership: Assist in daily supervision of restaurant operations Support menu planning and maintain sanitation standards Assist servers and hosts during peak meal periods Strive to improve guest and employee satisfaction Determine training needs and implement plans Education & Experience: High school diploma or GED with 4 years of experience in food and beverage or related area, OR 2-year degree in Food Service Management, Hospitality, Business Administration, or related field with 2 years of experience Core Work Activities: Assisting in Management of Restaurant Team: Handle employee questions and concerns Monitor employee performance and provide feedback Supervise daily shift operations in the absence of higher management Participate in departmental meetings to communicate goals and desired results Conducting Day-to-Day Restaurant Operations: Ensure proper supplies, equipment, and uniforms for employees Communicate food quality and service issues to the Chef and Restaurant Manager Ensure compliance with restaurant policies and local laws Manage budget goals and perform restaurant duties as necessary Providing Exceptional Customer Service: Interact with guests to gather feedback on service and quality Supervise staffing levels to meet operational and financial objectives Handle guest complaints and problems as necessary Set a positive example for guest relations Conducting Human Resource Activities: Supervise ongoing training for employees Communicate performance expectations and provide coaching Counsel employees based on performance Additional Responsibilities: Provide information to supervisors, co-workers, and subordinates Assist servers and hosts during high-demand times Recognize quality products and presentations Supervise daily shift operations in absence of Restaurant Manager Equal Opportunity Employer: Commitment to hiring a diverse workforce and fostering an inclusive, people-first culture

The role involves assisting in the daily supervision of restaurant operations, menu planning, and maintaining sanitation standards in Restaurants/Bars and Room Service areas. You will support servers and hosts during peak meal periods and strive to enhance guest and employee satisfaction. Your responsibilities will include determining training needs, implementing training plans, handling employee questions and concerns, monitoring performance, and providing feedback based on service behaviors. To qualify for this position, you should have a high school diploma or GED with 4 years of experience in food and beverage or related areas. Alternatively, a 2-year degree in Food Service Management or related majors from an accredited university with 2 years of relevant experience is acceptable. Your core work activities will involve managing the restaurant team, supervising daily shift operations, ensuring compliance with policies and standards, managing budget goals, providing exceptional customer service, handling guest feedback, and conducting human resource activities like training initiatives and performance coaching. Additionally, you will be responsible for providing information to supervisors and colleagues, analyzing information to solve problems, recognizing quality products and presentations, and supervising daily shift operations in the absence of the Restaurant Manager. Marriott International is an equal opportunity employer that values diversity and inclusivity in the workplace. At Westin, we prioritize empowering guests to enhance their well-being during their travels. As part of our commitment to becoming the leading wellness brand in hospitality, we seek passionate and engaged associates who embody a culture of well-being. If you are active, optimistic, adventurous, and dedicated to personal well-being practices, you are the ideal candidate to join our global team at Westin and become the best version of yourself.,

The Food and Beverage Management position at Indore Marriott Hotel involves supervising daily restaurant operations, menu planning, maintaining sanitation standards, and assisting servers and hosts during peak meal periods. The main goal is to enhance guest and employee satisfaction and maximize financial performance. This role also includes determining training needs, implementing plans, and ensuring compliance with food, beverage, and sanitation standards. Candidates are required to have a high school diploma or GED with at least 4 years of experience in food and beverage or a related area. Alternatively, a 2-year degree in Food Service Management or a related major with 2 years of relevant experience is also accepted. Key responsibilities include managing day-to-day operations, leading the food and beverage team, ensuring exceptional customer service, and conducting human resource activities. The role involves supervising employees, maintaining service and sanitation standards, and ensuring compliance with all policies and regulations. Additionally, providing excellent customer service, handling guest issues, and monitoring employee performance are crucial aspects of the job. The position also involves providing guidance and direction to subordinates, identifying educational needs, and ensuring fair treatment of employees. Employee training, feedback, and recognition play a significant role in improving service performance and employee retention. Furthermore, additional responsibilities include providing information to supervisors and subordinates, analyzing information to solve problems, and assisting staff during high-demand times. Recognition of quality products and presentations, as well as supervision of daily shift operations in the absence of the Assistant Restaurant Manager, are also part of the role. Marriott International is an equal opportunity employer that values diversity and inclusivity. The company is committed to non-discrimination based on any protected basis. By joining Marriott Hotels or JW Marriott, employees become part of a global team dedicated to delivering exceptional hospitality and service while fostering personal and professional growth.,