Guest Relations Executive

Job Description

Hiring “Guest Relations Executive” at The Capital Mall In ( Nalasopara East ) Designation: Guest Relations Executive Company Name: The Capital Mall Location: Nalasopara East, 401209 Website: https://thecapitalmall.com/ Experience: Fresher with a hospitality background or 1-2 years of experience in hotel, mall, or hospitality industry Salary: 25% to 30% Hike on current CTC + PF + Insurance ( Company Payroll ) Shift: General Shift Responsibilities Welcome and greet customers in mall Allocate time & resources efficiently to deliver results under changing environment Responsive to change by altering behavior and eagerness to learn new skills Conversant with the information regarding the mall, brands and any other activities happening within the mall Professional approach towards dealing with the customers Prompt in dealing with the complaints and concerns Ensure regular cleaning of the restrooms and floors Ensure mall parking is well maintained and parking team trained to handle customer vehicles Provide support to other functions as and when required Abide by the rules, regulations and policies laid down by the management Collect & analyze customer feedback along with his likes and dislikes Adherence to Operations Audit Calendar & devise action plan for improvement Agency Staff briefing before shift for effective floor management Interdepartmental shift meeting of mall team for effective execution of work Training outsource staff on Grooming, Mall FAQ and communication skill Additional Skills: Fluent in English Customer-oriented and professional attitude Independent, self-motivated & responsible Familiar with basic MS Office, Word, Excel etc. Sound decisions making ability Job Types: Full-time, Permanent Benefits: Commuter assistance Food provided Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Commission pay Overtime pay Performance bonus Quarterly bonus Shift allowance Yearly bonus Application Question(s): Are you comfortable with Nalasopara East location? Are you from Hospitality background? Do you have experience in Hotel, Mall, Or Hospitality Industry? Are you fluent in English ? Work Location: In person Application Deadline: 20/05/2025