Guest Relation Executive

GUEST RELATIONS EXECUTIVE (GRE)

Location: The Spirited Spot, Baner, Pune
Department: Front Office & Guest Relations
Employment Type: Full-Time

ABOUT THE SPIRITED SPOT

The Spirited Spot (TSS) is a premium dining and entertainment destination in Baner, Pune, known for its global street food, signature beverages, live music and exceptional hospitality.

We are looking for a confident, well-groomed and hospitality-driven Guest Relations Executive (GRE) who can deliver a memorable guest experience from arrival to departure.

Candidates with a background in Cabin Crew Training, Aviation Hospitality or Hotel Management will be preferred.

KEY RESPONSIBILITIES

1. Guest Welcome & Hospitality

• Welcome guests with warmth, confidence and professionalism.
• Manage guest arrivals, seating arrangements and reservations.
• Ensure a seamless and personalised guest experience.
• Recognise regular guests and maintain strong guest relationships.
• Maintain premium hospitality and grooming standards.

2. Reservations & Guest Coordination

• Handle table reservations, walk-ins and guest enquiries.
• Coordinate with the restaurant operations team for smooth seating and table allocation.
• Manage VIP guests, special occasions and group reservations.
• Maintain accurate guest records and reservation details.
• Coordinate with the sales team to ensure confirmed reservations are properly managed.

3. Guest Experience & Relationship Management

• Engage with guests and ensure their comfort throughout the visit.
• Handle guest concerns and complaints professionally.
• Collect guest feedback and communicate it to management.
• Build relationships with regular and high-value guests.
• Encourage repeat visits through personalised hospitality.

4. Front-of-House Operations

• Maintain a professional and welcoming entrance experience.
• Coordinate with floor managers, captains and service teams.
• Manage guest waiting lists during peak hours.
• Assist in managing guest flow during live music nights and special events.
• Ensure smooth communication between guests and the operations team.

EDUCATIONAL QUALIFICATIONS

Preferred Educational Background:

• Diploma or Degree in Aviation, Cabin Crew Training or Aviation Hospitality.
• Degree or Diploma in Hotel Management / Hospitality Management.
• Certification in Guest Relations, Front Office Operations or Customer Service.

EXPERIENCE & SKILLS

• 1–3 years of experience in guest relations, aviation, premium restaurants, luxury hotels or hospitality.
• Freshers with cabin crew training or hotel management qualifications may also apply.
• Excellent communication skills in English and Hindi; Marathi is an advantage.
• Strong interpersonal skills and a pleasant, confident personality.
• Excellent grooming, presentation and professional etiquette.
• Ability to handle VIP guests and demanding situations calmly.
• Strong coordination and problem-solving skills.
• Comfortable working evenings, weekends and during special events.

IDEAL CANDIDATE

We are looking for someone who:

• Has the confidence and hospitality standards associated with premium airline cabin crew or luxury hotels.
• Is warm, approachable and naturally guest-oriented.
• Has excellent communication and interpersonal skills.
• Understands personalised service and guest satisfaction.
• Can manage busy restaurant operations with professionalism.
• Has a positive attitude and strong attention to detail.

KEY PERFORMANCE INDICATORS (KPIs)

• Guest satisfaction and feedback.
• Reservation and seating management efficiency.
• Guest complaint resolution.
• Repeat guest recognition and engagement.
• VIP guest experience.
• Grooming, punctuality and professional conduct.
• Coordination with restaurant operations.

WHAT WE OFFER

• Opportunity to work with a growing premium hospitality brand.
• Professional and dynamic work environment.
• Competitive salary based on qualifications and experience.
• Career growth opportunities in guest relations and hospitality management.

HOW TO APPLY

Interested candidates can share their updated CV mentioning:

Application – Guest Relations Executive | TSS Pune

Work Location:
The Spirited SpotEleven West, Pancard Club Road, Baner, Pune.

Pay: ₹8,900.00 - ₹32,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person