Guest Relation Executive

A Hotel Guest Relations Executive (GRE) is responsible for ensuring guest satisfaction through a range of duties, including greeting guests, assisting with check-in/check-out, handling inquiries and complaints, and coordinating services. Key responsibilities also involve VIP guest management, maintaining up-to-date knowledge of hotel services, and ensuring the lobby area is welcoming. Guest services and engagement

• Greet guests: Provide a warm and professional welcome upon arrival and a fond farewell at departure.
• Assist with check-in/check-out: Ensure these processes are smooth, efficient, and without delay.
• Handle inquiries and complaints: Address guest questions and resolve complaints promptly and professionally.
• Coordinate services: Work with departments like housekeeping, F&B, and maintenance to fulfill guest requests.
• Manage special requests: Handle tasks like booking transportation, spa appointments, or restaurant reservations.
• Maintain guest information: Handle reservations, keep guest records updated, and log important details.

VIP and relationship management

• Manage VIP guests: Provide special attention to VIPs and corporate clients, including pre-registration formalities.
• Build relationships: Foster long-term guest relationships to encourage repeat visits.
• Seek feedback: Proactively gather guest feedback during their stay.

Operational duties

• Knowledge management: Stay current on all hotel services, promotions, events, and local attractions.
• Maintain the lobby: Ensure the reception and lobby areas are clean and welcoming at all times.
• Cashiering: Perform basic cashiering activities when necessary.

Job Type: Full-time

Benefits:

• Food provided

Work Location: In person