166 Guest Experience Jobs - Page 3

We are looking for a skilled Food and Beverage Service Expert to join our team at Marriott Hotels India. The ideal candidate will have 3-5 years of experience in the hospitality industry, with a strong background in food and beverage service. Roles and Responsibility Manage and coordinate food and beverage services to ensure high-quality standards. Develop and implement effective strategies to enhance customer satisfaction and increase sales. Collaborate with cross-functional teams to achieve business objectives. Conduct regular inspections to maintain compliance with health and safety regulations. Analyze customer feedback and implement changes to improve overall guest experience. Train and...

We are looking for a skilled Food and Beverage Service Expert to join our team at Marriott Hotels India. The ideal candidate will have 3-5 years of experience in the hospitality industry, with a strong background in food and beverage service. Roles and Responsibility Manage and coordinate food and beverage services to ensure high-quality standards. Develop and implement effective strategies to enhance customer satisfaction and increase sales. Collaborate with cross-functional teams to achieve business objectives. Conduct regular inspections to ensure compliance with health and safety regulations. Analyze customer feedback and implement changes to improve overall guest experience. Maintain ac...

We are looking for a skilled DCDP - Continental to join our team at Marriott International, Inc. The ideal candidate will have 3-5 years of experience in the hospitality industry. Roles and Responsibility Manage daily operations of the continental kitchen, ensuring high-quality food preparation and presentation. Supervise and coordinate the work of junior staff members to achieve efficient service delivery. Maintain high standards of customer satisfaction by responding promptly to guest complaints and resolving issues professionally. Collaborate with other departments to ensure seamless service delivery and enhance overall guest experience. Implement effective inventory management systems to...

We are looking for a highly skilled and experienced Guest Experience Supervisor to join our team at Marriott International, Inc. The ideal candidate will have 3-5 years of experience in the hospitality industry. Roles and Responsibility Supervise and coordinate guest-facing staff to ensure exceptional customer service. Develop and implement strategies to enhance guest satisfaction and loyalty. Manage and resolve guest complaints professionally and courteously. Collaborate with other departments to ensure seamless guest experiences. Analyze guest feedback and suggest improvements to services and operations. Train and mentor guest-facing staff on best practices and company policies. Job Requir...

We are looking for a highly skilled and experienced professional with 3-5 years of experience to join our team as a Mgr-Recreation in the hospitality industry. The ideal candidate will have a strong background in recreation management and excellent leadership skills. Roles and Responsibility Manage and oversee daily recreation activities, including scheduling and supervising staff. Develop and implement new recreation programs and services to enhance customer satisfaction. Collaborate with other departments to ensure seamless operations and high-quality service delivery. Analyze customer feedback and implement changes to improve overall guest experience. Supervise and train new employees on ...

About Labonel Fine Baking At Labonel Fine Baking, every creation is more than a dessert it is a symbol of craftsmanship, heritage, and refined taste. For over 30 years, we have set the benchmark for fine patisserie, offering our customers an experience that blends tradition with luxury. As a Front Office / Sales Executive, you will be the face of Labonel — ensuring that every customer interaction reflects elegance, warmth, and excellence. Key Responsibilities Customer Experience & Sales Greet, welcome, and engage customers with warmth and professionalism. Present and sell Labonel’s exclusive product range with confidence and storytelling. Understand customer needs, make personalized recommen...

As a Sales & Operations Executive, you play a crucial role in driving revenue, managing client relationships, and ensuring smooth coordination between sales and on-ground operations. Your responsibilities include identifying business opportunities, handling banquet & room sales, managing event execution, and ensuring exceptional guest satisfaction through operational support. Key Responsibilities: - Drive revenue growth by identifying, pursuing, and converting sales leads for rooms, banquets, and meeting halls. - Handle banquet & event sales by managing event inquiries, sharing proposals, negotiating rates, and closing bookings. - Conduct market outreach through regular field visits, cold ca...

As the VP Hospitality Operations at our company, your role will involve overseeing end-to-end hospitality operations across all active regions in India. You will be responsible for ensuring luxury service standards are consistently delivered across every villa, driving operational efficiency, profitability, and guest satisfaction. Your leadership will be crucial in building strong regional teams aligned with the brand's ethos. **Key Responsibilities:** - **Operational Leadership:** - Oversee all regional operations and hospitality functions across villas PAN India - Lead, mentor, and manage Regional Heads/Managers and regional teams to ensure operational excellence - Conduct regular audits t...

As the General Manager at Toshali Royal View Resort, Shimla, you will play a crucial role in leading the overall operations to ensure exceptional guest experiences, efficient operational management, strong revenue growth, and a positive work culture. Your responsibilities will include: - Overseeing day-to-day operations across Front Office, Housekeeping, F&B, Kitchen, Engineering, and Admin to ensure smooth functioning with high service standards. Implementing SOPs and maintaining compliance with brand and industry standards. - Ensuring exceptional guest satisfaction, handling VIP guests, monitoring online reviews, and maintaining resort ambience, cleanliness, and hygiene standards. - Collab...

As Portfolio Director of Sales & Marketing at SAMHI HOLIDAY INN EXPRESS, you will be responsible for developing and implementing strategies to ensure total revenue goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented, and results are monitored and achieved across the portfolio of 12 hotels. Your role will be based at the Portfolio office in Gurugram, Haryana, INDIA, and will involve traveling locally and across the country for at least 25% of the work timings. Your Key Responsibilities: - Manage daily sales activities, plan and assign work to ensure optimum staffing levels across the hotels in the portfolio - Develop your team through coachin...

We are looking for a highly skilled and experienced Guest Experience Expert to join our Front Office team at Marriott International, Inc. The ideal candidate will have 2-4 years of experience in the hospitality industry. Roles and Responsibility Develop and implement guest-facing strategies to enhance customer satisfaction. Collaborate with front office staff to ensure seamless check-in and check-out processes. Manage guest complaints and resolve issues promptly. Coordinate with other departments to maintain high service quality standards. Analyze guest feedback and suggest improvements. Maintain accurate records of guest interactions and transactions. Job Requirements Proven experience in f...

We are looking for a highly skilled and experienced Guest Service Expert to join our team at Marriott International, Inc. The ideal candidate will have 2-4 years of experience in the hospitality industry. Roles and Responsibility Provide exceptional guest service and ensure customer satisfaction. Handle guest complaints and resolve issues professionally. Collaborate with other departments to enhance overall guest experience. Develop and implement effective guest service strategies. Train and guide front-line staff on excellent customer service practices. Monitor and evaluate guest feedback to improve services. Job Requirements Proven experience in guest service or a related field. Excellent ...

Excellent Job opportunity in BPO Industry for Hospitality customer support. Foundever does not charge candidate any fee for application” Hiring for Candidates from Mumbai location Only (Not looking for relocation) Work from Office. Job Title: Customer Service Representative International BPO Company Name-Foundever Location: Andheri East, Mumbai About the Role: We are seeking enthusiastic and customer-focused individuals to join our dynamic team as Customer Service Representatives for our international BPO operations. The role involves handling customer interactions across voice, chat, or email channels, ensuring excellent service delivery, and maintaining high levels of customer satisfaction...

We are looking for a highly skilled and experienced Stewarding Supervisor to join our team at Youtag Infotech Private Limited. The ideal candidate will have 2-4 years of experience in the Hotels & Restaurants industry, with a strong background in stewarding and excellent leadership skills. Roles and Responsibility Supervise and coordinate the activities of stewards to ensure high-quality service delivery. Develop and implement effective stewarding procedures to enhance customer satisfaction. Conduct regular inspections to maintain high standards of cleanliness and hygiene. Collaborate with other departments to achieve seamless service delivery. Train and mentor new hires to improve their ski...

Position Title: Front-End Hostess. Department: Front Office / Customer Service Location: Bandra Reports To: Store Manager / CRM Manager Weekly Off: Rotational Employment Type: Full-Time 1. Position Overview The Front-End Hostess is the first point of contact for all customers and visitors. She is responsible for creating a warm, welcoming, and professional environment while ensuring smooth customer flow, effective communication, and excellent service experience. 2. Key Responsibilities A. Customer Greeting & Experience Welcome customers with a polite, friendly, and professional attitude. Ensure guests feel attended to, comfortable, and assisted promptly. Offer water, seating, and basic hospi...

Job role: General manger/Assistant general manager Location: North India Department: Hotel operations Job experience: 5+ years Job brief A general manager/assistant general manager shall be responsible for supervising management of the company's backpacker hostel effectively. He/she shall be entrusted to effectively manage a 35-50 keys hotel/hostel overseeing multiple facets of operations including front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety, etc. as per company's standard operating procedures. Key responsibilities Understanding of the hospitality/hotel industry with extensive work experience Understanding of the company'...

Job role: General manger/Assistant general manager Location: Tiger Point, Lonavala Department: Hotel operations Job experience: 5+ years Job brief A general manager/assistant general manager shall be responsible for supervising management of the company's backpacker hostel effectively. He/she shall be entrusted to effectively manage a 35-50 keys hotel/hostel overseeing multiple facets of operations including front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety, etc. as per company's standard operating procedures. Key responsibilities Understanding of the hospitality/hotel industry with extensive work experience Understanding of th...

Guest Relations Associate is responsible for providing personalized VIP and elevated service to guests, particularly high-value and long-stay patrons. This role focuses on anticipating needs, resolving complex issues, and ensuring exceptional guest loyalty and satisfaction throughout their stay. Key Roles & Responsibilities: Welcome and escort VIPs and special-request guests upon arrival. Handle personalized check-in/check-out for premium guests. Act as the key contact for feedback and complex service recovery. Perform regular courtesy calls and service checks during a guests stay. Arrange special requests, amenities, and personalized itinerary assistance. Maintain detailed records of guest ...

Hiring for Candidates from Mumbai location only (Not looking for relocation) Foundever Does not charge candidate any fee for application. Job Title: Customer Service Representative Company Name-Foundever Location: Andheri East, Mumbai About the Role: We are seeking enthusiastic and customer-focused individuals to join our dynamic team as Customer Service Representatives for our international BPO operations. The role involves handling customer interactions across voice, chat, or email channels, ensuring excellent service delivery, and maintaining high levels of customer satisfaction. Key Responsibilities: Handle inbound/outbound calls for domestic customers. Provide accurate information, reso...

Role Overview: You will be responsible for designing, delivering, and coordinating induction and on-the-job training programs for Guest Service Associates. Additionally, you will conduct training on hospitality etiquette, communication, complaint resolution, upselling, check-in/check-out procedures, and reservation systems. It will be your duty to develop role-play sessions, guest interaction simulations, and service excellence workshops while ensuring that the training content aligns with company standards and industry best practices. Key Responsibilities: - Collaborate with Front Office and Guest Relations teams to identify skill gaps and training needs. - Support team members on the floor...

Role Overview: As the Portfolio Director of Sales & Marketing for SAMHI HOLIDAY INN EXPRESS, your main responsibility will be to develop and implement strategies to ensure total revenue goals are achieved, set sales and marketing strategies, create and execute tactical plans, and monitor and achieve results across the portfolio of 12 hotels. This role will be based at the Portfolio office in Gurugram, Haryana, India, with approximately 25% travel required locally and across the country. Key Responsibilities: - Recognize good performance and provide people leadership - Manage daily sales activities, plan and assign work, ensure optimal staffing numbers, and develop teams through coaching and ...

Hiring for Candidates from Mumbai location only (Not looking for relocation) Foundever Does not charge candidate any fee for application. Job Title: Customer Service Representative Company Name-Foundever Location: Andheri East, Mumbai About the Role: We are seeking enthusiastic and customer-focused individuals to join our dynamic team as Customer Service Representatives for our international BPO operations. The role involves handling customer interactions across voice, chat, or email channels, ensuring excellent service delivery, and maintaining high levels of customer satisfaction. Key Responsibilities: Handle inbound/outbound calls for domestic customers. Provide accurate information, reso...

We are looking for a skilled Team Leader to oversee sports travel arrangements for a UK MNC company in Gurgaon. The ideal candidate will have 4-10 years of experience and be over 35 years old, with extensive experience delivering events and guest programmes within the sports sector. Roles and Responsibility Oversee global motorsport and football partnerships, including brand management and event delivery. Develop and implement strategies to enhance customer hosting, guest experience, and sports VIP hospitality. Manage market engagement, Golf Travel, travel & logistics, fan activation, and experiential design. Lead events from concept to end-to-end delivery, ensuring attention to detail and c...

We are looking for a highly skilled and experienced Guest Service Officer to join our team on a Luxury Cruise Line. The ideal candidate will have 1-4 years of experience in the hospitality industry, preferably in hotels and restaurants. Roles and Responsibility Provide exceptional guest service and ensure customer satisfaction. Manage front desk operations and handle guest inquiries professionally. Coordinate with other departments to resolve guest complaints and issues. Maintain accurate records of guest interactions and transactions. Develop and implement effective strategies to enhance guest experience. Collaborate with the team to achieve high levels of customer satisfaction. Job Require...

As an Assistant Resort Manager at our boutique resort in Jawai, Rajasthan, you will play a crucial role in ensuring exceptional guest experiences, smooth day-to-day operations, team management, and financial efficiency to drive the resort's success. **Key Responsibilities:** - **Guest Experience:** Ensure top-notch service, elevate guest satisfaction, and handle feedback professionally. - **Staff Leadership:** Train, motivate, and maintain grooming and performance standards across all departments. - **Operational Excellence:** Oversee daily property operations with a structured, SOP-driven approach. - **F&B & Revenue Growth:** Collaborate with the restaurant team to drive food & beverage sal...