28 Guest Experience Jobs - Page 2

Role & responsibilities Strategic Planning: Develop and implement a merchandise strategy aligned with the theme park's objectives. Identify new product opportunities to enhance the guest experience and maximize revenue. Analyze sales data to forecast trends and make data-driven decisions. Operations Management: Oversee daily merchandise operations, including inventory management, stock replenishment, and visual merchandising. Ensure compliance with operational standards, including health and safety regulations. Optimize store layouts, displays, and product placements to drive sales. Vendor Management: Establish and maintain relationships with vendors and suppliers. Negotiate pricing, terms, and product quality to achieve cost efficiencies. Ensure timely delivery and availability of merchandise. Team Leadership: Recruit, train, and mentor a team of merchandise managers and store staff. Set performance targets and evaluate team performance regularly. Foster a culture of excellence, innovation, and guest-centricity within the team. Financial Management: Develop and manage budgets for merchandise operations. Monitor financial performance, including sales, profit margins, and expenses. Implement strategies to achieve revenue growth and cost optimization. Guest Experience: Design and execute programs to enhance the guest shopping experience. Address guest feedback and resolve issues promptly and professionally. Collaborate with marketing teams to promote merchandise through campaigns and events. Preferred candidate profile: Bachelor degree in Business Administration, Retail Management, or MBA in related field. 15-20 of experience in retail or merchandise management from amusement park / theme park industry, with at least 5 years in a leadership role. Proficiency in inventory management software and retail analytical tools.

Job Overview: We are seeking a highly motivated and experienced Holiday Resort Manager for ESTRELLA, THE RESORT, to oversee the daily operations of our resort. The successful candidate will ensure exceptional guest experience, manage staff efficiently, and maintain high standards in all areas from accommodation and facilities to food service and entertainment. Youll play a key role in creating a welcoming, safe, and memorable environment for guests. Key Responsibilities: Operational Management Oversee day-to-day resort operations (accommodation, reception, housekeeping, catering, leisure, etc.) Ensure all departments operate within budget and meet service quality standards Manage maintenance and safety of facilities and ground Team Management Recruit, train, and supervise resort staff Create work schedules and assign duties Monitor staff performance and provide regular feedback and development Guest Experience Ensure excellent customer service and handle guest feedback or complaints promptly Develop and promote resort services, events, and activities Maintain high standards of cleanliness, safety, and hospitality Inventory Management Oversee inventory and vendor relationship, ensuring timely and reliable deliveries of high-quality goods and services Monitor and maintain optimal inventory level across all departments (suppliers, equipment, food, beverage and guest amenities) to ensure smooth operations. Build and maintain strong relationships with suppliers, negotiating favorable terms, prices and delivery schedules to optimize procurement and service delivery. Implement efficient stock control procedures, including regular audits, to minimize waste and loss while maintaining inventory accuracy. Manage inventory related expenditure within budgetary limits and actively cost- saving opportunities without compromising quality or service standards Compliance & Safety Ensure compliance with health, safety, licensing, and environmental regulations Conduct risk assessments and implement emergency procedures Qualifications: Proven experience in hospitality management, ideally in a resort or hotel setting Strong leadership and team management skills Excellent communication, problem-solving, and organizational abilities Financial acumen and experience with budgeting and reporting Proficiency in hospitality software (PMS, booking systems, POS, etc.) Flexibility to work evenings, weekends, and holidays as needed Preferred: Degree in Hospitality Management, Business, or related field Multilingual abilities Experience with event planning is an added advantage for more details share your resume at bhavna.rane@infra.market

Position Overview: As the Food & Beverage Manager at Discover Resorts, you will be responsible for overseeing and managing all aspects of the food and beverage operations across our three resorts in Karjat, Khandala and Khopoli. You will play a key role in ensuring the highest level of customer satisfaction by providing exceptional dining experiences and maintaining the quality standards of our food and beverage offerings. Your leadership skills, industry knowledge, and attention to detail will be crucial in driving the success of our food and beverage department. You will report to the corporate general manager or CEO. Key Responsibilities: F&B Operations Oversee day-to-day operations of restaurants, bars, in-room dining, and banquets across all properties. Ensure consistent team communication and adherence to brand standards. Collaborate with chefs on menu planning based on trends, seasonality, and cost-efficiency. Track market competition and introduce initiatives to drive revenue and stay competitive. Team Leadership Lead, mentor, and manage F&B teams across all three resorts. Set clear performance goals and ensure smooth daily operations. Build a culture of accountability, teamwork, and service excellence. Address staff concerns, conduct ongoing training, and maintain high productivity levels. Guest Experience Maintain high guest satisfaction through service audits and feedback mechanisms. Handle guest complaints promptly and professionally. Monitor and enhance service quality through training and guest preference tracking. Use feedback to identify improvements and implement corrective actions. Sales & Revenue Develop and implement marketing and promotional strategies for F&B outlets. Monitor sales performance and introduce upselling techniques. Engage in community events and brand activations to boost visibility. Analyze daily revenues, check averages, and occupancy-related F&B metrics. Financial Oversight Prepare and manage F&B budgets and cost control plans. Analyze financial reports and take corrective measures to meet targets. Monitor payroll, operational expenses, and profit margins. Conduct internal audits to ensure financial and procedural compliance. HR & Training Recruit and onboard F&B managers and associates. Conduct performance appraisals and manage team development. Ensure fair practices, address grievances, and promote retention. Lead disciplinary actions and reinforce training programs. Administration & Compliance Ensure adherence to health, safety, and legal regulations. Maintain strong communication systems through logs and meetings. Represent F&B in leadership discussions and owner meetings. Uphold confidentiality, professional conduct, and brand standards at all times. Requirements: 10+ years of experience in F&B operations Excellent Leadership, communication and interpersonal skills Must be 40 years or above Must be physically very fit Role & responsibilities