:"Overview Aspire to Grow Our Global Technology Solutions (GTS) team provide our global business the tools, the technology, and the expertise so that we can continue to deliver market-leading educational solutions to our customers. Due to continued business success, we are expanding our team across India and have several exciting positions available. Supporting our users across our global business, we have a new opportunity for a Technical Support Analyst. Bring your unwavering dedication and together, we ll deliver work that matters. Your impact on the team As our new Technical Support Analyst , you will be first point of contact for users requiring IT assistance - responsible for providing technical support and ensuring a high level of customer service experience. You will work with other IT teams to escalate and resolve complex issues, contributing to the overall efficiency and effectiveness of the IT service desk. Shift Timings- Looking for a flexible person to work on rotational shifts and rotational week off. Work Mode- Work from Office (5 days a week) A typical day might include: Fulfilling all incidents and requests routed to IT Service Desk, handling incoming calls, emails, and chats, and tracking all information in the ticketing system. Provide technical support to troubleshoot basic end-user issues and handle user administration tasks. Perform hardware and software asset management, ensuring accurate inventory and compliance with licensing agreements, and maintaining up-to-date records. Participate in the knowledge management process to resolve tier 1 incidents. Follow standard Service Desk operating procedures, accurately logging all Service Desk tickets using the defined tracking software and escalate unresolved issues to the appropriate resolver group. We re looking for someone with: Bachelors degree in related field or equivalent experience. 2-4 years of experience in technical/desktop support or helpdesk roles. Good understanding of operating systems and application software to provide high-level support. Proficiency in using Microsoft Office applications for support, reporting, and documentation. Ability to provide technical support over the phone, with excellent phone skills and a professional demeanor. Good to have skills- Service Now, Any Ticketing tool Why work for us There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do! McGraw Hill recruiters always use a @mheducation.com email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email. 48895

The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience. Demonstrate ownership of customer reported issues till resolution. Lead key customer escalations within team towards resolution and own stake holder communication on critical / hot escalations. Understand Customer s impact. prioritize, own and effectively communicate between various stakeholders. Closely engage with escalations team and Product teams to drive customer reported escalations towards closures. Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities. Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement. Mandatory Skills: Excellent verbal and written communication, presentation and customer handling skills. Ability to logically troubleshoot complex and high impact problems Self-learner with appetite for continuous development. In-depth knowledge of the following: Switching Technology [xSTP, VRRP, LACP, Etherchannel, Dot1x, Dot1q, QOS, POE] IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP) 802.11 a/b/g/n/ac/ax Wireless protocol standards. BGP, OSPF, VxLAN, EVPN understanding would be an added advantage. Scripting skills like Python, or Shell (bash, csh) would be considered as added advantage. Preferred Work Experience Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers Troubleshooting complex networks in Switching/Wireless/Cloud domain Experience in working with Product Development/Engineering team to resolve customer reported issues. Network Design and implementation experience in Datacenters would be a plus. Educational Qualification Engineering Graduates with 7+ years of relevant work experience JNCIE or CCIE in Routing Switching is a Plus. Certification on Cloud based / wireless technologies is an added advantage.

Below is the JD: Should have minimum 6+ years of experience in SAP GTS module SAP GTS Overall Understanding of SAP R/3 Landscape, GTS, SD, HANA and other major SAP functional modules and Processes Strong end to end SAP GTS experience, including configuration, 2nd and 3rd line Support experience and at least 2 end to end SAP SD implementations experience Hands on working knowledge on SAP S/4 HANA, RPF and POC Should be able to Architect, Design, Configure, Test, Document, Manage, Support, and Operate on SAP S4HANA System settings & communication Organization set up, Master data set up Compliance Management o Embargo configuration & settings o SPL Configuration & settings o Legal Control Configuration & settings o SPL Data upload Customs Management o Communication process o Default data process o Export & Import process for ATLAS & NAFTA o HS code upload process o Duty rates process Risk Management o Preference Processing Reporting o Intrastat Minimum requirement Working knowledge in first 4 points mentioned above. General Should be good in communicating, both written and oral (English ) Expert on Book to report business process. General understanding of Interfaces between SAP and Non SAP systems. Should be smart enough to understand and learn, quickly, the customer s business Processes. General understanding of ABAP developments and the debugging process. Should possess good interpersonal skills and abilities in team management and customer relationship management.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP TM Transportation Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : minimum 15 years of education qualification required Summary :As an Application Developer for Packaged Application Development, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using SAP TM Transportation Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and developing solutions to meet those requirements. Roles & Responsibilities: Design, develop, and configure software systems to meet business process and application requirements using SAP TM Transportation Management. Collaborate with cross-functional teams to analyze business requirements and develop solutions to meet those requirements. Develop and execute unit tests and integration tests to ensure software meets business requirements and is free of defects. Provide technical support and troubleshooting for software systems as needed. Professional & Technical Skills: Must To Have Skills:Strong experience in SAP TM Transportation Management. Good To Have Skills:Experience in SAP EWM, SAP GTS, or other SAP logistics modules. Experience in designing, developing, and configuring software systems. Strong understanding of software development life cycle (SDLC) methodologies. Experience in developing and executing unit tests and integration tests. Excellent problem-solving and troubleshooting skills. Additional Information: The candidate should have a minimum of 5 years of experience in SAP TM Transportation Management. The ideal candidate will possess a strong educational background in computer science, software engineering, or a related field, along with a proven track record of delivering impactful software solutions. This position is based at our Hyderabad office. Qualification minimum 15 years of education qualification required

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 Years of full time education Project Role :Application Developer Project Role Description :Design, build and configure applications to meet business process and application requirements. Must have Skills :SAP Sales and Distribution (SD)Good to Have Skills : No Function SpecializationJob Requirements :Key Responsibilities :A:Mandatory to have GTS-Global Trade services experience B:Conduct Client workshops on the SAP SD module C:Requirement gathering BBP preparation D:Configuration and Prepare Functional SpecificationsE:Design, implement and deploy SAP ERP solutions for sales, including sales-order management cycle and post-sales activities F:Facilitate the implementation and support of SAP SD Perform detailed analysis of complex business process requirements G:Utilizes SAP knowledge and expertise Technical Experience :A:Must have knowledge of OTC B:Should have functional design experience in EDI IDOC interfaces C:Must have knowledge of MRP D:Must have knowledge of Credit Management E:Must have knowledge of pricing F:Must have experience in client facing lead role G:Creation of LSMW and data migrationH: Must have Skills SAP Sales Distribution Experience in Handling end-to-end delivery of Implementation related activities I:Good to Have skills as Responsible for implementing, configuring, and support Professional Attributes :A:Good Oral and written communication skills B:Client handling experience C:Ability to work with multiple stake holders onshore and offshore D:Strong Team leader E:Should have excellent presentation and analytical skills Educational Qualification:15 Years of full time educationAdditional Info :Resource should have good hands on experience on SAP GTS Qualifications 15 Years of full time education

Primary Skills Lead the implementation and configuration of SAP GTS to manage global trade operations, ensuring compliance with international trade regulations, customs, and logistics requirements. Integrate SAP GTS with SAP SD and other modules to optimize trade processes and enhance global trade compliance. Configure and optimize customs management processes, including import/export processes, tariff management, and customs declarations. Strong knowledge of SAP GTS functionalities such as import/export, global trade documents, and risk management. Provide expertise in managing global trade processes across different regions, ensuring compliance with local and international trade laws. Work closely with cross-functional teams to ensure smooth integration with SAP SD, SAP MM, and other relevant SAP modules. Troubleshoot and resolve issues during the testing, training, and go-live phases of the SAP GTS implementation. Ensure that trade processes are fully optimized and compliance is maintained throughout the system lifecycle. Collaborate with business stakeholders to gather requirements and configure SAP GTS to meet business goals and trade regulations. Customize workflows, data management processes, and reporting to streamline global trade operations. Automate and streamline global trade processes such as export documentation, customs compliance, and tariff management within SAP GTS to improve efficiency, reduce manual work, and ensure accurate trade reporting and compliance. Create and maintain detailed documentation for SAP GTS configurations, process flows, and system customizations. Develop and provide reports on trade compliance, customs, and global logistics operations to management. Secondary Skills Conduct user training and knowledge transfer to ensure smooth adoption of SAP GTS across departments. Develop and maintain custom reports, workflows, and system enhancements related to global trade and customs compliance. Provide post-implementation support and continuous improvement of SAP GTS functionalities, ensuring systems are up to date with changing regulations. Assist in managing global trade projects, ensuring that timelines, resources, and deliverables are met. Participate in audits to ensure compliance with both internal and external trade regulations and requirements. Stay up-to-date with the latest SAP GTS developments, industry standards, and global trade regulations to recommend system updates or improvements.

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations. The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency. Let s talk about the team The Global Technology Solutions (GTS) - Strategy and Delivery Team is a dynamic group of highly motivated and results-driven professionals dedicated to translating ResMed s strategy into an actionable roadmap. Our mission is to drive ResMeds strategy forward by working across the organization to enable strategic alignment and effective cross-functional program execution, foster innovation and transformation with enterprise-wide practices and also enhance customer experiences with service and UX design. We have ambitious goals and deliver value continuously, thriving on collaboration, agility, and leveraging technology to deliver business solutions. We are continuously learning, seeking opportunities for growth and accountability for outcomes, all while recognizing the value of enjoying our journey together. Let s talk about the role The primary role of Technical Program Manager II is to manage end-to-end cross-functional delivery of software program / projects in the Digital Platform space. Key deliverables include requirements gathering, documentation, scoping, defining goals/deadlines, resource allocation, tracking budget and implementation. Management of projects in accordance with the ResMed Quality Management System. You will partner with teams across the Digital Platform group, whose mission is to increase the speed of innovation through platforms that enable seamless development and management of intelligent digital services. You will manage complex, high-impact programs related to Data, Analytics, AI/ML, Developer Experience, Cloud Capabilities, Security and Privacy by Design and more, collaborating with cross-functional teams, stakeholders and sponsors across multiple geographies. Facilitate project and program level processes and execution, escalate impediments, manage risk, and help drive continuous improvement across the projects and programs. Define project scope and schedule while focusing on regular and timely delivery of value; overcoming resource constraints; managing risk and issues; identification of intra-project timing and dependencies, leadership, coaching and mentoring teams to meet and exceed commitments; organizing and facilitating project status or agile ceremonies; preparing progress reports and communications for stakeholders. Perform work in a specialized area of expertise that requires knowledge of fundamental themes, principles and concepts. Typically requires a university degree or equivalent work experience. Network with senior internal and external personnel in own area of expertise. Let s talk about you Bachelor s degree in Computer Science or related discipline. 5+ years of Technical Program Management experience working directly with multiple agile teams. Experience working on AI/ML or Data Science projects Experience working in a modern cloud-based software product development environment, with cloud native AWS experience Experience managing programs/projects in highly matrixed agile software development cultures. Experience in all phases of the software/project lifecycle, interfacing both with technical teams and business users spanning multiple geographies. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. #LI-India Joining us is more than saying yes to making the world a healthier place. It s discovering a career that s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations. The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency. About ResMed We pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our digital health technologies and cloud-connected medical devices transform care for people with sleep apnea, COPD, and other chronic diseases. Our comprehensive out-of-hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice. Our 2030 operating model intends to improve 500 million people s lives and achieve their full health potential. About the Team Within the Customer Solution Enablement and Architecture Team, the Global Technology Solutions (GTS) - Salesforce COE is a dynamic group of highly motivated and results-driven professionals dedicated to translating ResMed s strategy into an actionable roadmap. Our mission is to: Deliver value and maintain the highest standards of excellence in Salesforce implementation and utilization by promoting rigorous standardization and fostering a collaborative environment Optimize business processes, enhance customer experience, and support ResMed growth through best practices, focused expertise and a culture of continuous improvement The primary role of IT Application function is to analyse, design, develop and maintain IT applications based on business requirements across all business functionalities. Key deliverables include using current programming languages, configuration and source code to develop, test, debug complex applications and provide post-production support within the agreed time, quality, performance and budget constraints. Working closely with key stakeholders, DBAs and system administration to define and document functional technical specifications and schedule. Let s talk about Responsibilities The primary objective of CRM Project Team Lead within IT Applications is to: Deliver CRM projects with a solid methodology, focusing on quality, time management, and budget efficiency. Define vision, strategy, and priorities with global and local business stakeholders, ensuring alignment with IT leadership and ResMed strategy. Promote Global Salesforce initiatives and solutions. Oversee project delivery from inception to completion, ensuring all goals are met within the timeline and budget. Produce project deliverables, including documentation, implementation, testing, and change management. Develop and maintain project plans, schedules, and budgets, monitoring progress and addressing issues. Facilitate regular project meetings and provide status updates to stakeholders. Support and mentor team members, providing guidance, especially to junior members. Let s talk about Qualifications and Experience Deep understanding of IT project management methodologies. Critical thinking and strong, independent problem-solving skills. Strong business analytical skills. Leadership and mentorship abilities. Self-motivated, demonstrating initiative and ownership. Excellent organizational and time management skills to complete tasks on time. Ability to respond to common inquiries or complaints from customers and manage escalations. Effective presentation skills for business users and IT management. Good interpersonal and communication skills to interact positively with peers and management. Required Skills Bachelors/Master s degree in Computer Science or related discipline 8 years of related experience (Salesforce.com, Commercial, Customer Service, B2B, B2C) Strong knowledge of SFDC best practices and configurations Understanding of ITIL concepts, especially Delivery and Project/Program Management Proficiency in waterfall and agile project methodologies, ability to write and present project documentation. Good understanding of regulatory constrains applying to functional domain (quality/Medical Device Regulation, Sox, GDPR, ) Ability to manage complex topics Experience managing a multi-cultural team Ability to take initiatives and to work in team #LI-India Joining us is more than saying yes to making the world a healthier place. It s discovering a career that s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Global Trade Services Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : Minimum of 15 years of full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the entire application development process and ensuring its successful implementation. This role requires strong leadership skills and the ability to collaborate with cross-functional teams to deliver high-quality applications. Roles & Responsibilities: Lead the design, development, and implementation of applications, ensuring adherence to coding standards and best practices. Serve as the primary point of contact for all application-related inquiries and issues, providing timely and effective resolutions. Collaborate with cross-functional teams, including business analysts, project managers, and quality assurance teams, to gather requirements and ensure successful application delivery. Manage and mentor a team of developers, providing guidance and support throughout the application development lifecycle. Conduct code reviews and ensure the quality and integrity of the application codebase. Identify and address technical risks and challenges, proactively finding solutions to ensure project success. Stay up-to-date with the latest industry trends and technologies, continuously enhancing technical skills and knowledge. Contribute to the development and implementation of software development methodologies and best practices. Additional Responsibility 1:Collaborate with stakeholders to define project scope, objectives, and deliverables. Additional Responsibility 2:Conduct regular status meetings and provide project updates to stakeholders. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP Global Trade Services. Strong understanding of software development principles and methodologies. Experience in leading and managing application development projects. Solid knowledge of programming languages and frameworks, such as Java, .NET, or Python. Hands-on experience with database management systems, such as Oracle or SQL Server. Experience in integrating applications with third-party systems and APIs. Excellent problem-solving and analytical skills. Good To Have Skills:Experience with SAP ERP modules, such as SAP MM or SAP SD. Additional Information: The candidate should have a minimum of 7.5 years of experience in SAP Global Trade Services. This position is based at our Bengaluru office. A bachelor's degree in Computer Science or a related field is required. Qualification Minimum of 15 years of full time education

Role & responsibilities Preferred candidate profile Perks and benefits

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : SAP Global Trade Services Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Architect, you will analyze and design new business processes to create documentation guiding the implementation of processes and technologies. Partner with the business to define product requirements and use cases, and participate in user and task analysis to represent business needs. Roles & Responsibilities:- Expected to be a SME with deep knowledge and experience.- Should have Influencing and Advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Develop innovative business process models.- Collaborate with stakeholders to gather requirements.- Lead process improvement initiatives. Professional & Technical Skills:- Must To Have Skills:Proficiency in SAP Global Trade Services.- Strong understanding of business process modeling.- Experience in defining product requirements.- Knowledge of user and task analysis techniques.- Hands-on experience in process improvement methodologies. Additional Information:- The candidate should have a minimum of 15 years of experience in SAP Global Trade Services.- This position is based at our Chennai office.- A 15 years full-time education is required. Qualifications 15 years full time education

Project Role :Business Process Architect Project Role Description :Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills :SAP Global Trade Services Good to have skills :NA Minimum 5 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Business Process Architect, you will analyze and design new business processes to guide the implementation of new processes and technologies. You will partner with the business to define product requirements and use cases, and represent business needs through user and task analysis. Join our team in Chennai and contribute to the growth of our organization. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective analysis and design of new business processes. Create documentation to guide the implementation of new processes and technologies. Define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Contribute to the growth and success of the organization through your expertise and leadership. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP Global Trade Services. Good To Have Skills:Experience with business process analysis and design. Strong understanding of business process management principles and methodologies. Experience in defining product requirements and use cases. Knowledge of process and functional requirements gathering techniques. Ability to analyze and document business processes and workflows. Excellent communication and collaboration skills. Leadership abilities to effectively manage and guide a team. Additional Information: The candidate should have a minimum of 5 years of experience in SAP Global Trade Services. This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role :Business Process Architect Project Role Description :Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills :SAP Global Trade Services Good to have skills :NA Minimum 7.5 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Business Process Architect, you will analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. You will play a crucial role in shaping the future of our organization and driving process improvements. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with stakeholders to understand business requirements and translate them into process designs. Analyze existing business processes and identify areas for improvement. Design and document new business processes and workflows. Collaborate with cross-functional teams to ensure process alignment and integration. Identify and recommend process optimization opportunities. Conduct process audits to ensure compliance and identify areas for improvement. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP Global Trade Services. Good To Have Skills:Experience with business process modeling tools. Strong understanding of business process analysis and design principles. Experience in defining product requirements and use cases. Knowledge of process improvement methodologies such as Lean Six Sigma. Excellent analytical and problem-solving skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in SAP Global Trade Services. This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Global Trade Services Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members and stakeholders. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Ensure effective communication among team members and stakeholders Implement best practices for application design and configuration Professional & Technical Skills: Compliance Management Customs Export Customs Import Default Data in Customs Export/ Import Idoc/ XML knowledge to validate data form messages triggered in Customs Should have experience in FIORI tiles operations in GTS Should have good knowledge on OTC and P2P areas to create test data Finding logic for FDs, co-ordinating with ABAP team and writing FDs Writing Configurational documents Preparing and writing Test Cases Should be able to use tools like HP for Testing tool and upload the Test Cases in the tool Execute Test cases using HP or any other tool and updating them Co-ordinating with ABAP team and fixing issues Should be able to find SAP notes or login SAP OSS notes for support and work for closure Configuration and Testing Additional Information: The candidate should have a minimum of 5 years of experience in SAP Global Trade Services This position is based at our Nagpur office A 15 years full-time education is required Qualifications 15 years full time education

Key Responsibilities: Implement, configure, and support SAP Global Trade Services (GTS) solutions. Manage compliance management, customs management, and risk management processes. Integrate SAP GTS with SAP ECC/S4HANA and third-party systems. Provide solutions for trade regulations, embargo screening, and export/import management. Collaborate with business teams to gather requirements and optimize trade compliance processes. Conduct system testing, documentation, and user training. Required Skills: Strong expertise in SAP GTS modules (Compliance, Customs, Risk Management). Experience with integration to SAP SD, MM, and external trade partners. Knowledge of international trade regulations and compliance. Excellent problem-solving and communication skills. Sap Gts

Designation : Sales Officer / Executive Reports to: Area Sales Manager Experience : 1-6 years in FMCG - General Trade Please note that the applicant must be open for relocation Job Description: Custodian of Nestle business in the assigned territory Ensure product availability at all relevant channels Solely responsible for planning & achieving monthly/ yearly target Maintain and enhance trade relations In charge of distribution set up and secondary sales force set up Network with other functions for achieving overall sales objective and extends support through secondary sales set up for implementation of all activities. Implement all activations (Trade / Consumer) & merchandising (Visibility) programs. Facilitate timely and quality feedback for all activities as per guidelines Overall accountable for all operational programs in the assigned area. Market Working Set monthly, quarterly and yearly target for each Distributor for your region Achievement & monitor progress of Redistribution value and volume targets Ensure product availability at all relevant channels through the distributors sales force per Company guideline Ensure continuous development of the assigned area and addition of new outlets. Distributor Handling Ensure compliance of Distributors with their respective roles & responsibilities Manage and develop individual distributor in an active and profitable manner Ensure the proper and correct execution of sales, discount and trading terms determined by the company Monitor and minimize the level of Bad goods returns Ensure distributors efficient and effective support for the market coverage Monitor Distributors overhead expenses & profitability (ROI) Track on delivery from Distributor to consumers. Develop strong business relationship with distributors, trade and key account in their territories Nestle is committed to providing equal opportunities without any discrimination on the grounds of age, color, disability, origin, nationality, religion, race, gender, or sexual orientation. We are an equal opportunity employer, and we value diversity at our company. For any reasonable accommodation in the recruitment process for persons with disabilities, kindly reach out to your recruiter. Reasonable accommodation includes any appropriate modifications to ensure that persons with disabilities are provided an equal platform in the recruitment process.

Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP Global Trade Services Good to have skills : No Function Specialty Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. You will drive profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Expected to provide solutions to problems that apply across multiple teams Lead project planning and execution Ensure project milestones are met Provide guidance and mentorship to team members GTS Upgrade/Conversion from NW GTS 11.0 to SAP E4H 2023 edition Custom Code Remediations for GTS upgrade Professional & Technical Skills: Must To Have Skills:Proficiency in SAP Global Trade Services Strong understanding of project management methodologies Experience in managing large technology projects Excellent communication and leadership skills Knowledge of risk management and mitigation strategies Additional Information: The candidate should have a minimum of 12 years of experience in SAP Global Trade Services This position is based at our Mumbai office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP Global Trade Services Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. You will drive profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Lead the team in implementing best practices. Ensure project milestones are met. Mentor junior team members for their professional growth.- Custom Code Remediations for GTS upgrade Professional & Technical Skills: Must To Have Skills:Proficiency in SAP Global Trade Services.Experience in GTS Upgrade/Conversion from NW GTS 11.0 to SAP E4H 2023 edition. Strong understanding of project management methodologies. Experience in stakeholder management. Knowledge of risk management practices. Good To Have Skills:Experience with SAP S/4HANA. Additional Information: The candidate should have a minimum of 5 years of experience in SAP Global Trade Services. This position is based at our Mumbai office. A 15 years full time education is required. Qualifications 15 years full time education

Handle Customer queries through chat or email Provide accurate and timely information to customer inquiries. Resolve customer issues and complaints effectively. Work in coordination with team members to achieve service targets. Required Candidate profile High school or Any Graduation. Proficiency in English language. Excellent verbal communication skills. Problem-Solving. Time Management. Perks and benefits Flexible working hours and remote work options.

Engineer - Engineering Operations and Transformation Would you like to take ownership of our metrics and analysis Would you like to be part of successful team Join our Industrial and Energy Technology (IET) team Our Industrial and Energy Technology (IET) operates across 120 countries and serves the entire energy value-chain and industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our Engineering Transformation team work to improve the quality of our Engineering processes. Partner with the best You will work primarily in engineering operations of Industrial and Energy Technology which includes, Gas Technology Equipments (GTE), Gas Technology Services (GTS), Industrial Solutions (IS), Industrial Products (IP) and Climate Technology Solutions (CTS). As an Engineer - Engineering Operations and Transformation, you will be responsible for: Developing and execute company outsourcing strategic initiatives within India engineering teams Involving global India stakeholders to provide regular updates to leadership team Execute actions/ initiatives to meet outsourcing contract obligations. Yearly SOW review, contract agreement, sourcing processes, Invoice processing with supplier revenue generations Review workload, participate the governance meeting, Implement actions. Frequent review rhythm with suppliers global stakeholder on project progress identify risk and propose mitigation plans. Act towards managing the capacity capabilities based on the global workloads. Facilitate the trainings fulfil Secondment as part of contract obligations. Monitor all KPI s as part of outsourcing contract and keep control through feedback mechanisms. Facilitate supplier audits follow through audit actions and closures. Working with Finance team towards financial closing activities on quarterly, yearly to have strong revenue to achieve better site rates. Working closely with Engineering team and suppliers to provide right training to develop the supplier competency, create capacity to support increased workload, work with cross functional teams and support Infrastructure set ups, keep rhythm of KPIs as part of the contract to meet the business commitments. Manage India Engineering supplier governance, participate in management reviews, audit reviews, execute contracts, develop capacity capabilities. The Engineer applies communication skills and knowledge of business goals, programs, or processes within a Product Line to ensure successful project outcomes. Execute to engage with customers to discuss, define, and present on current and future opportunities. Fuel your passion To be successful in this role you will: Have a minimum bachelor s degree in computers or equivalent. Have 2+ years of experience in Engineering operations , Digitalization, supporting strategic initiatives towards supplier management program management . Have knowledge on Power platform applications, business intelligence, data analytics Excel reporting s. Have experience in managing External contractors , Engineering suppliers, participate governance meetings. Be Proficient in OBIEE, Power apps, power BI applications. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits

About The Role Summary As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will be responsible for ensuring the smooth functioning of applications and addressing any issues that may arise. Your typical day will involve collaborating with the team, making team decisions, engaging with multiple teams, and providing solutions to problems for your immediate team and across multiple teams. With your expertise in SAP Global Trade Services, you will contribute to the success of the project by leveraging your technical skills and problem-solving abilities. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Ensure smooth functioning of applications - Address any issues that may arise - Contribute to the success of the project Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Global Trade Services - Strong understanding of statistical analysis and machine learning algorithms - Experience with data visualization tools such as Tableau or Power BI - Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms - Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity Additional Information: - The candidate should have a minimum of 7.5 years of experience in SAP Global Trade Services - This position is based at Hyderabad office. - A 15 years full time education is required Requirements Summary As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will be responsible for ensuring the smooth functioning of applications and addressing any issues that may arise. Your typical day will involve collaborating with the team, making team decisions, engaging with multiple teams, and providing solutions to problems for your immediate team and across multiple teams. With your expertise in SAP Global Trade Services, you will contribute to the success of the project by leveraging your technical skills and problem-solving abilities. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Ensure smooth functioning of applications - Address any issues that may arise - Contribute to the success of the project Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Global Trade Services - Strong understanding of statistical analysis and machine learning algorithms - Experience with data visualization tools such as Tableau or Power BI - Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms - Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity Additional Information: - The candidate should have a minimum of 7.5 years of experience in SAP Global Trade Services - This position is based at Hyderabad office. - A 15 years full time education is required

At Amazon, were working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and customer obsessed people. As a Business Analyst for Transportation Engineering Systems Team, (TESS), you will be responsible for developing, enhancing, automating and managing business models/dashboards using strong quantitative skills. You will also build tools and support structures needed to analyze data, deep dive root causes of operational issues or challenges, drive process improvements, build KPIs (Key Performance Indicators) and metrics, and document systems and processes for internal publication. Key job responsibilities Own the design, development, maintenance of ongoing metrics, reports, analysis, dashboards, etc. to drive key business decisions. Writing high quality SQL codes to retrieve and analyze data and experience working with large data sets, automate data extraction, and build monitoring/reporting dashboard Propose, define and align leaders on the right metrics to track business performance and own end-to-end production of these metrics. Develop clear communications for recommended actions. Able to communicate complex analysis and insights to our stakeholders and business leaders, both verbally and in writing. Establish new, scalable, efficient, automated processes for tracking and reporting on progress of initiatives. This includes causal analysis on program launches and its impact on the business. Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks) Work with program managers, business owners and leadership impacting critical business initiatives. Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format. About the team TESS manages transportation network configuration by working with different internal stakeholders and systems, to deliver desired business outcomes. We work at the intersection of business and systems. Your work will directly influence the decisions and strategy of TESS by gathering customer needs and insights, mining large and diverse data sets. You will work with business leaders, their teams, and their various stakeholders to track various business goals and initiatives. The ideal candidate is a natural self-starter who is comfortable working within a cross functional environment, supporting multiple stakeholders and initiatives. You will have a true hands-on approach, strong analytical skills, including the ability to gain true insights from data, and be an effective communicator. - Collect, identify, and prioritize analytical problem statements to ensure the BI team works on the highest impact projects and earn stakeholder trust. - 1+ years of tax, finance or a related analytical field experience - 2+ years of complex Excel VBA macros writing experience - Bachelors degree or equivalent - Experience defining requirements and using data and metrics to draw business insights - Experience with SQL or ETL

Job description Responsible for Market Coverage, Outlet Coverage and Outlet addition Capitalize the business opportunities available in the Channel and thereby drive business growth. Plan and Execute New launches for different Categories. Deriving data insights and representation to relevant stakeholders Ensuring Sales Force productivity Metrics for effective Retail Distribution Analyzing Competition Schemes and take necessary counter action. Provide insights on market, consumer and competition and help improve efficiency of marketing programs. Plan, execute, implement and analyze Brand marketing activities Role responsibilities.

Some careers open more doors than others. I f you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Business Descriptor: Global Trade Solutions (GTS) Global Trade Solutions comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia. We are currently seeking an experienced professional to join the GTS Solutions Implementation team . Principal Responsibilities Leading the implementation of operational plans and priorities to drive delivery of the agreed client requirements, ensuring Local requirements and variations in the business model are accurately accounted for in our Client on boarding methodology. Delivery of client programmes as part of end to end client execution and transaction fulfilment lifecycle. Leverage Client feedback to shape client proposition and new product development activity across. Oversee the efficient completion of technical and operational on boarding activities for new to trade or new to bank clients. Ensure the provision of transactional and channel support to clients, understanding their on boarding requirements and ensuring their timely implementation within GTS. Programme manage high profile, complex on boarding programmes (typically complex/high profile Supply Chain Solution (HSCF), RF, Core Trade products implementations ) using HSBC s digital systems and client technical integrations. Act as the representative for the bank interacting where appropriate with the client in pre sale, negotiation and post sale activities on selected high profile pitches involving complex implementation. Ensure Credit/Risk recommendations, KYC (Know Your Customer) Procedures and other GTS Procedures Guidelines / Manuals are implemented and adhered to. Manage key relationships with internal and external stakeholders, developing and maintaining strong working relationships with: Internal Risk and Compliance, Relationship Management, Product and Proposition Management, Client Services, Business Risk Control Management (BRCM), Technology, and Business Development External key clients. Develop a close relationship with customers, managing these relationship and client expectations from sales, implementation/on boarding and go live to business as usual and migration to Client Services ownership. Work closely with colleagues across Business Development and Solution Structuring, providing support on deals with priority or complex clients and ensuring alignment in strategy regarding target client groups. Ensure the customer fully understands the systems and solutions which are being implemented. Build and manage relationships with key service providers i.e. Payments Cash Management (PCM) e Commerce and Integration, Legal and Advisory and relevant teams within Customer Groups particularly those that complete and manage KYC processes. Strive for class leading customer experience by cultivating a consistent selling and relationship management culture. Maintain close liaison with country and region colleagues/ stakeholders to provide input into the strategic direction of GTS. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets. Requirements Strong understanding of HSBC Trade Products and Services being offered to clients. Understanding of various Channels offered / available to clients. Knowledge on the working of APIs and system integration Understanding/certification on SWIFT and SAP will be an advantage. Strong knowledge and experience on System Integration is a distinct advantage. Understand various industry standard file formats, conversant with connectivity setup. Should be able to work independently on file testing and connectivity establishment. Should be able to work closely with in country product managers on new launches. Minimum bachelor s degree / Graduation required or as required for the role whichever is higher.

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join the INM GTS Team. Principal Responsibilities GTS Receivables Finance is in the business of financing of receivables and transactions on an open account basis. Primary responsibility of the RF Services unit is to conduct transactions processing in compliance with the DIMs, GOPs and Bank s policies Ensure transactions and repayments are processed in a timely and error free manner ensuring no operational losses and adhering to all controls Develop effective working relations with clients to ensure operational requirements / specific business practices and needs are adhered to. Maintain sufficient and effective processes and controls identifying and mitigating risks and ensure timely escalation and resolution of all control issues and reputation risks Mitigate the risk of financial crime by applying the necessary controls in every process, operation, transaction and activity of the function, which will allow the sustainable and responsible management of the business To support the RF Operations management effectively on unit deliverables Investigate/ response to client / RM on operational issues. Communicate with correspondent factors on operational matters. Ensure rectification of credit control and operational issues (if any). Ensure smooth implementation of new system (if any) as well as ongoing upgrades/ enhancements. Co ordinate with IT support Team on system upgrade, change control release and resolution of problems encountered. Requirements Experience in transaction banking. Strong interpersonal, influencing and communication skills. Profeciency in the English language Fair knowledge understanding of RF products. Good understanding of Operational Risk related to the underlying RF Transactions. A good team player and self starter Strong organizing and time management skills. Solutions oriented, can work independently and has good attention to detail Self motivated with initiative to take on new and additional responsibilities. A Bachelor degree preferably in a business or related area Work experience of 4 5 years in Transaction Banking Operations Additional Information Mandatory to successfully complete Anti Money Laundering and Sanctions training and post course assessment, as required. Useful Link Link to Careers Site: Click HERE