We are looking for a results-driven and detail-oriented Assistant Manager MIS & Operations to support the operations department through structured reporting, CRM data management, and cross-functional coordination. The role requires proficiency in MIS tools, CRM systems, and business analytics to enable timely insights and efficient decision-making. Key Responsibilities 1. MIS Reporting & Business Analytics Prepare and share daily reports such as DA Recovery, FTD Target, and ACB reports. Generate and analyze weekly/monthly business reports: DPO penetration, visit reports, revenue analysis, target vs. achievement (CATV & BB), and stock reports. Submit reports to respective stakeholders within defined timelines (daily/5th of every month). Perform annual business analytics such as package movement, broadband price comparison, and competition reports. 2. CRM Support & Automation Manage day-to-day CRM ticket resolution related to sales tracking and user issues. Modify and upgrade CRM functionalities to integrate features like churn tracker, stock movement, auto-renewal, etc. Coordinate automation of BB reports and area activation workflows with relevant technical teams. 3. Adhoc Operational Support Prepare custom reports based on stakeholder needs. Follow up with the sales team for timely data inputs and assignment completion. Coordinate with multiple departments for data consolidation. 4. Behavioral & Core Competencies Communicate proactively and effectively with internal teams. Prioritize and plan tasks to meet deadlines. Display collaborative behavior and contribute positively to team dynamics.