Assistant Manager- Video Surveillance Technomine

4.0 - 8.0 years

0 Lacs

ahmedabad, gujarat

On-site

As an Assistant Manager Video Surveillance at Technomine, you will be responsible for managing our surveillance operations team consisting of over 50 personnel. Your role will involve hands-on expertise in CCTV monitoring, incident report handling, and a deep understanding of GSOC/RSOC operations while leading a high-performing team supporting international clients across multiple time zones. You will oversee 24/7 video surveillance operations, ensuring real-time monitoring, accurate reporting, and compliance with SLAs across all shifts. Managing and escalating critical incidents, preparing detailed incident reports and daily summaries, and ensuring GSOC/RSOC protocols are consistently followed will be key responsibilities. Additionally, you will coordinate incident response processes, monitor team productivity, create shift rosters, and conduct audits for quality control. To be successful in this role, you should have a minimum of 5 years of experience in surveillance operations, security command centers, or a similar environment, along with proven experience in managing large teams in a 24/7 setting. Strong knowledge of CCTV systems, video management software, incident management systems, and excellent communication skills are essential. Leadership, coordination, problem-solving skills, and the ability to work in rotational and night shifts are also required. A Bachelor's degree in any discipline, certification in security management or GSOC/RSOC operations, and experience working with international clients are preferred qualifications. Knowledge of compliance frameworks such as GDPR, ISO 27001, or SOC 2 would be advantageous. Join Technomine's rapidly growing surveillance division to lead a dynamic team in GSOC/RSOC environments, contributing directly to global client security operations and expanding your expertise in the field.,

Posted 1 week ago

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