GSA-Public Area

Job Title: Public Area Guest Service Associate – Housekeeping

Department: Housekeeping
Reports To: Public Area Supervisor / Housekeeping Executive

Job Summary:

The Public Area GSA is responsible for maintaining the cleanliness, hygiene, and upkeep of all hotel public areas including lobbies, corridors, restrooms, banquet areas, elevators, and other assigned zones. The role ensures that guests experience a clean, safe, and welcoming environment at all times.

Key Responsibilities:

• Clean, mop, sweep, dust, vacuum, and polish assigned public areas in line with hotel standards.
• Maintain cleanliness of guest elevators, staircases, corridors, lobby, banquet areas, and back-of-house areas.
• Ensure restrooms are hygienic, well-stocked, and odor-free throughout the day.
• Report any maintenance issues, damages, or safety hazards immediately to the supervisor.
• Handle guest requests politely and promptly (e.g., directions, assistance).
• Replenish and manage housekeeping supplies in assigned areas.
• Ensure cleaning equipment is maintained, used safely, and stored properly.
• Follow hotel safety, hygiene, and grooming standards.
• Support special cleaning projects (e.g., deep cleaning, carpet shampooing, marble polishing).
• Coordinate with other departments for smooth guest service.
• Assist in setting up and maintaining cleanliness for hotel events/functions.

Skills & Competencies:

• Basic knowledge of cleaning techniques, chemicals, and equipment.
• Attention to detail with a focus on guest satisfaction.
• Good communication and interpersonal skills.
• Ability to work in shifts, weekends, and public holidays.
• Physically fit to perform housekeeping duties.
• Positive attitude and teamwork spirit.

Qualifications & Experience:

• 10th/12th pass .
• Prior experience in housekeeping/public area cleaning in hotels or similar establishments is an advantage.
• Freshers with good attitude and willingness to learn can also apply.

Job Types: Full-time, Permanent

Pay: From ₹14,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person