Project Management Officer Gallagher Service Center (GSC)

8.0 - 13.0 years

15 - 17 Lacs

Pune, Bengaluru, Mumbai (All Areas)

Hybrid

Mail Resume for Venugopal_Jeevan@ajg.com experience in these areas. Experience in building process flows (using MS VISIO or another equivalent tool); L1 to L5 levels. Level 1: High-Level Process Flowchart - This is the most conceptual level, providing a broad overview of the entire process. It shows the start and end points, main steps & the sequence of activities. This level is helpful for communicating the overall process to stakeholders who don't need to get into the details. Level 2: Process Group Map - This level categorizes processes within specific departments or areas. It focuses on groups of related processes that contribute to a common goal. Level 3: Detailed Process Map - This level outlines the sequence of activities within a specific process. It provides a more granular view of the steps involved. Level 4: Activity-Level Map - This level defines individual tasks within each activity. It includes decision points and details on who is responsible for each task. Level 5: Work Instructions/SOPs - This is the most detailed level, providing step-by-step instructions for executing each task. It ensures consistency and accuracy in task execution. 2.Experience in documentation : SOW: Statement of Work, a crucial document that outlines the scope, objectives, deliverables, and timeline of a project. It's a roadmap for the project, ensuring all stakeholders understand the work involved and their roles and responsibilities. The SOW is often part of a contract and serves as a reference point for project execution, helping to prevent misunderstandings and scope creep. SOP: Standard Operating Procedure is a document outlining the step-by-step instructions for performing a routine activity or task. It's a guide that ensures consistency, efficiency & accountability in project execution. In the context of admissions or applications, SOP also refers to a Statement of Purpose, a document detailing the applicant's background, goals & reasons for pursuing a particular program. Governance Framework: A governance framework in project management provides the rules, processes & structures needed to manage projects effectively & ensure they align with organizational goals. It establishes accountability, defines decision-making authority & monitors project progress to achieve successful outcomes. Defining SLAs: Service Level Agreements, clearly define the service, establish service levels, determine performance metrics, prepare a document & review it with stakeholders. This process ensures everyone understands expectations, responsibilities & how performance will be measured. Building Trackers: Building trackers to manage work & performance involves using software or tools to track work progress, employee time & overall productivity. Project progress update decks for various audience: Project Progress deck clearly define the goals, the topic & prioritize key information. Craft a narrative, create visuals & select a template for a polished presentation. Keep the deck concise, focusing on one primary idea per slide and minimizing bullet points. Finally, ensure the deck stands alone, even without your narration, to communicate core ideas effectively.

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