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3.0 - 6.0 years
7 - 8 Lacs
Hyderabad
Work from Office
Job Title: Airport Lead Hyderabad Location: Rajiv Gandhi International Airport (RGIA), Hyderabad Experience Required: Minimum 3 years (5 years is desirable) Languages: Proficiency in Telugu and English (Hindi is a plus) Employment Type: Full-time About the Role We are looking for a proactive and customer-focused Airport Lead to manage Uber’s on-ground airport operations at Hyderabad International Airport (RGIA). The ideal candidate will lead a team of airport staff to deliver exceptional customer service, ensure efficient pickup zone management, and coordinate closely with airport authorities and internal stakeholders. Key Responsibilities *Team Management:* - Supervise and guide a team of on-ground airport staff ensuring professional conduct and high-quality customer service. - Schedule shifts, assign responsibilities, and conduct regular briefings. *Pickup Zone Oversight:* - Ensure smooth movement of Uber vehicles in the designated pickup zone. - Monitor congestion, resolve bottlenecks, and optimize flow to improve rider and driver experience. *Stakeholder Coordination:* - Act as the primary point of contact between Uber and airport authorities. - Address escalations, maintain compliance with airport policies, and manage permits or documentation as required. *Service Excellence:* - Train staff on Uber policies, customer service expectations, and safety protocols. - Monitor performance and take corrective action where necessary. *Data Reporting & Insights:* - Provide regular updates on operational performance, escalations, and incident reports. - Support data collection and reporting for internal reviews. *Competition Intelligence:* - Stay updated on competitor presence, pricing, operations, and promotional activities within the airport. Requirements Minimum 3 years of work experience in operations, customer service, logistics, or similar roles. Strong people management and leadership skills. Excellent communication in Telugu, Hindi and English Ability to multitask, solve problems on-the-go, and work in a dynamic environment. Familiarity with airport operations or mobility/transportation industry is a plus. *What We Offer* Opportunity to work with a global leader in mobility. Dynamic, fast-paced work environment. Career development opportunities and exposure to strategic operations.
Posted 1 month ago
0.0 - 5.0 years
1 - 2 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Ground Staff Responsibilities: Greeting and welcoming passengers, and responding to questions. Checking in baggage. Making reservations. Selling airline tickets. Stocking aircraft with refreshments. Cleaning aircraft after flights. Assisting disabled passengers and those with small children. Providing information to passengers. Ground Staff Requirements: Diploma in administration or travel, or PG diploma course. Experience in customer care. Excellent interpersonal skills. Well-groomed. Willing to work shifts. Computer literate
Posted 1 month ago
0.0 - 5.0 years
1 - 2 Lacs
Kolkata, West Bengal, India
On-site
Graduate Trainee Responsibilities: Gathering as much information on the company and participating in on-the-job training wherever possible. Participating in meetings, workshops, and team-building events. Taking notes on experiences and keeping a log of things learned. Compiling reports and making presentations to other staff members. Analyzing existing systems and offering new ideas for improvement. Bringing positive energy into the company, and forming lasting professional relationships with staff. Conducting research and assisting the Manager or Supervisor wherever possible. Completing fieldwork or visiting different work sites when required. Upholding the good name of the company at all times. Writing a test or submitting to some other form of evaluation at the end of the graduate program. Graduate Trainee Requirements: Degree in the relevant field. Previous work experience is not necessary, but may be advantageous. A valid driver's license. Excellent written and verbal communication skills. Excellent research abilities and a willingness to grow. A positive attitude and a growth mindset.
Posted 1 month ago
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