Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a CSS Apps DBA, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the CSS Apps DBA is sought by customers and Oracle employees to provide expert technical advice.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. A Bachelors degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools. As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable). Career Level - IC4 Responsibilities Principal/Senior Principal CSS Apps DBA Are you a creative engineer who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our CSS Apps Engineer. If you have a passion for innovation in Application , we want you on our team! Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world. Join the team of highly skilled technical experts who build and maintain our clients’ technical landscapes through tailored support services. What you will do Perform standard DBA support tasks for multiple instances, multiple servers, multiple customers, and multiple interfaces Meet service level agreements for production support response and resolution. Experience with Oracle EBS Apps cloning , upgrades , implementation and maintenance (versions 11i,12.1,12.2). Experience with Oracle EBS Apps installation , implementation (versions 11i,12.1,12.2) Manage EBS instances on the Oracle Public Cloud. Utilize core database skills to maintain key processes like archiving, monitoring, replication, integrity and security. Ensure Data backup, recovery policies, Database Security and Production support. Implement and test disaster recovery plan. Follow documentation, software development methodology, version control and testing, and migration standards. Creation, update, resolution of Oracle service requests (SRs) Ability to manage time across multiple, simultaneous projects Must demonstrate the ability to work effectively as a member of a team, as well as the maturity to work independently Required Qualifications Analyze performance issues in the application, concurrent manager and database tiers of E-Business Suite installations. Install, patch, upgrade, migrate, configure, tune and maintain the Oracle E-business Suite 11i,12 (single tier & multi Tiers) and Oracle databases (all versions) Strong hands-on technical knowledge of ORACLE RAC architecture, Backup & recovery, database cloning, Grid installation and upgrade. Work on Data guard setups for both applications and databases. Fail-over capabilities testing of E-Business Suite and database. Strong experience in Parallel Concurrent Processing (PCP) Setups. Strong experience in Cluster setups for both applications and databases. Strong experience in DMZ setups to E-Business Suite. Integrating E-Business Suite with other environments such as (SOA, OSB, OBIEE, OTM, IPM …). Experience in Advanced EBS Technologies, SSO, EBS Security , standard & Advanced Security (DB Vault, Data Masking ,TDE … ). Education: Bachelor's degree in a technical or related field Computer Science, Engineering or equivalent. What we will offer you A competitive salary with exciting benefits Flexible and remote working Learning and development opportunities to advance your career An Employee Assistance Program to support your mental health Employee resource groups that champion our diverse communities Core benefits such as medical, life insurance An inclusive culture that celebrates what makes you unique At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before. https://www.oracle.com/corporate/careers/diversity-inclusion/ About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less
